# Xima CCaaS Reviews **Vendor:** Xima Software **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.5/5.0 **Total Reviews:** 24 ## About Xima CCaaS Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams. ## Xima CCaaS Pros & Cons **What users like:** - Users value the **simple setup process** of Xima CCaaS, making deployment and troubleshooting hassle-free. (1 reviews) - Users praise the **easy setup** of Xima CCaaS, finding the process straightforward and user-friendly. (1 reviews) - Users value the **simple setup process** of Xima CCaaS, finding provisioning and account setup straightforward and efficient. (1 reviews) - Users praise the **simple setup process** of Xima CCaaS, making deployment and troubleshooting much more manageable. (1 reviews) **What users dislike:** - Users find the **app functionality** of Xima CCaaS lacking, with unreliable performance on both mobile and PC platforms. (1 reviews) - Users report **quality issues** with the Xima CCaaS app, experiencing unreliable performance on both Android and PC platforms. (1 reviews) - Users find the **software improvements lacking** , noting issues with the Android app and PC program's performance. (1 reviews) - Users find the **unreliability** of the Xima CCaaS app disappointing, affecting both mobile and PC experiences. (1 reviews) ## Xima CCaaS Reviews ### 1. Easy to Use, and Quick to Implement Requested Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Carissa S. | Unified Communications Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Xima CCaaS?** We came to Xima after a bad experience with our previous contact center. Xima has been very easy to use, and it’s straightforward to make changes whenever we need to. We’ve submitted several requests for updates to the platform so it better fits our needs, and they’ve implemented those changes quickly after we asked. **What do you dislike about Xima CCaaS?** They’re still a growing company, so I’ve submitted quite a few requests for changes to better fit our needs. Overall, though, they’ve been very quick to make those updates. **What problems is Xima CCaaS solving and how is that benefiting you?** From an IT perspective, they’re solving an issue we’ve had with being able to easily modify our queues and our contact center flows without having to contact support. It’s also integrating with our ERP system, so when a call comes in, we can link it to the customer’s account in our system. From a Customer Service manager’s perspective, the reporting options are much easier to use and include many additional reports that better fit their needs. ### 2. Helpful Team and Simple Setup Made Xima Easy to Deploy **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen B. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Xima CCaaS?** I’ve enjoyed working with Cody and Brandon to set up, deploy, and troubleshoot our account. The employees I’ve worked with have been one of the things I’ve liked most about Xima. Another aspect I appreciated was how simple the setup process was. Phone provisioning and account setup were straightforward and not overly complicated, which made the overall experience much easier. **What do you dislike about Xima CCaaS?** I feel like the Android mobile app and the PC program don’t work as well as I had hoped. Several people on our team wanted to use the PC app, but it didn’t seem to work as smoothly or reliably as they were expecting. **What problems is Xima CCaaS solving and how is that benefiting you?** We migrated to Xima to manage phone numbers, phones, contacts, and voicemails for the entire city. Overall, we’ve been very happy with the service. We also really appreciate the software’s reporting features, and I feel the pricing is great as well. ### 3. Excellent Support and Smooth Setup Process **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Xima CCaaS?** The hands-on service provided during the setup process was exceptional. My questions were promptly answered and thoroughly explained, ensuring I never felt lost. The extensive support made the transition seamless, as if someone was taking care of the tasks for me. The effort required on my part was minimal, and the system is functioning as expected. Special thanks to Haden for going above and beyond, staying late on meetings, and consistently communicating to ensure everything was on track. **What do you dislike about Xima CCaaS?** There were no significant issues or dislikes regarding the setup process. Everything proceeded smoothly and met my expectations. The training guide could for us to supply to our employees could be more comprehensive and easier to understand. I took the content and created a more beefy document to ensure my employees didn't get lost or confused along the way. **What problems is Xima CCaaS solving and how is that benefiting you?** The new system offers a more affordable solution with better and easier features without any additional costs, compared to our old system. It is also easier to configure on my own, providing some flexibility to manage it independently without needing to reach out to support, unless desired. This makes the overall experience more efficient and cost-effective. ### 4. Contact Center Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Perry B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Xima CCaaS?** After a tumultuous few years navigating various CC suites, Xima has come to the rescue offering a one-stop shop solution for providing voice channel communicaiton, extremely granular reporting, and a robust AI driven workforce analytics solution. They were attentive listening to our needs and presenting their solutions without being pushy, have been more than helpful walking us through the process, attending to our timeline while offering plenty of flexibility, ensuring we understand how to use the platform and each feature, and following up after implementation to assure satisfaction. We are truly pleased to have Xima help us launch our new business and look forward to growth in part thanks to the tools they're providing. Additionally, they are very cost effective. Other platforms with similar features were asking for two to three times as much. They were especially flexible in making sure we got what we needed at a price point we were happy with. **What do you dislike about Xima CCaaS?** I do not necessarily have anything negative to say about Xima. I would note that in a different business, I used Xima ontop of another phone provider in a netsapiens set up using physical phones, and at times the software misinterpreted the state of the agents. It's a known issue they're working on. For this reason, in this itteration, we've decided to solely use their web-based soft phones and are not seeing any such misinterpretations of agent states, and the reporting is more detailed (you can determine if the drop event was from the caller or the receiver). **What problems is Xima CCaaS solving and how is that benefiting you?** Getting accurate reporting on our calls to make data-driven opertational decisions, improve customer experience by utilizing call back features and reviewing calls, and reducing labor in reviewing calls by relying on AI to flag calls needing review. ### 5. Positive Implementation and Experience Xima CCaas **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany B. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Xima CCaaS?** My company was looking for a cloud based contact center for our customer service department. The implementation of this product was efficient and productive. The software is easy to use, intuititive, and I appreciate the knowledge of the implementation and support department. The support department is responsive and helpful. The reports are user friendly. **What do you dislike about Xima CCaaS?** The downside is that we didn't transition sooner to Xima Ccaas! **What problems is Xima CCaaS solving and how is that benefiting you?** Cloud based solution enables administrative and user access anywhere with an internet connection. My CS staff can work remotely. We utilize their wallboards and reporting to improve customer service satisfaction. The software is easy to use for my CS representatives, and since our transition, we have had no complaints from customers! Xima CCaas offered a more affordable solution than others we vetted. ### 6. Great Onboarding + Easy to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon M. | Guest Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Xima CCaaS?** Very easy to implement for my call team, Xima assisted in reminders for agent + admin training, and were very easy to commincate with. My team and I have had a seasmless switchover and that is in huge thanks to the Xima team. the ability to process custom reports is also a huge plus since I do manage a large number of outlets. **What do you dislike about Xima CCaaS?** Nothing to report here! We had a great transition and were fully supported through our expereince. The only hiccup I had was the download being older and out of date when I needed to work with my skills, but they let me know that it would be phased out soon and the Xima team was very easy to schedule calls with to get this back end set up. They also let me know that the download would not effect my calls or daily operations and that is true. **What problems is Xima CCaaS solving and how is that benefiting you?** The reposting feature alone solves the vast majority of my problems from my former system, additionally the fact that it is web based and we don't have to worry about an update crashing our systems is also a huge plus. The ease of accepting calls and agent training is also a huge plus. Again, so want to highlight how easy it is communcate with their team and their response time is top notch. ### 7. Top notch reporting, educational tools available and fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Xima CCaaS?** I enjoy the reporting capabilities the most about Xima. I am a numbers and reporting person. I can easily find what I need or build my own reports. If I have a question about a filter or a stat, Support is quick to respond. I also like the quick start guide. If I have a question, I can start there and usually find what I am looking for. Our employees love that our WebChat is now within the phone platform. It makes responding to our customers quickly so much easier. Looking forward to implementing texting! Every person that I have worked with very professional and welcoming. **What do you dislike about Xima CCaaS?** I cannot think of anything that I dislike about CCaaS system. I have been using it for a month and I am still getting used to learning the reports but that is only because it offers so much. **What problems is Xima CCaaS solving and how is that benefiting you?** Xima had made it easier for me to monitor my agents and how many people we have available to take calls. It has also made WebChat easier. We love that we only have to log into one place to communicate with our customers. ### 8. Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Debi D. | Underwriting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Xima CCaaS?** The insight it gives me for my team in real-time, in addition to the amount of reporting it gives to help me better understand what is driving our call volumn at any given time. **What do you dislike about Xima CCaaS?** I don't have one negative thing to say about my experience thus far. **What problems is Xima CCaaS solving and how is that benefiting you?** I can see what is going on with my team in real time whether they are working in the office or working remotely. I can better analyze and report what kind of calls we are taking, how long our calls may last, etc. ### 9. Xima CCaS Conversion from GoToConnect **Rating:** 5.0/5.0 stars **Reviewed by:** Joey N. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Xima CCaaS?** The platform is super user friendly and not confusing for administration. Everything can be done via the platform and it just makes sense. The implementation was very easy! The support was fantastic! Haden was amazing! The porting of the numbers etc. came off without a hitch! **What do you dislike about Xima CCaaS?** I wish they had a better desktop app that combined the functionality between snap mobil and mobile connect. Both have their strengths and weaknesses. **What problems is Xima CCaaS solving and how is that benefiting you?** Being able to provide a remote VOIP system for our company where all employees are 100% remote. ### 10. SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Xima CCaaS?** The software is user friendly! I use several different platforms for different things and it is nice that this one just makes sense and is easy to use. I also like the customer service when I have questions. **What do you dislike about Xima CCaaS?** I don't have anything that I dislike because it solved a huge issue I was having! **What problems is Xima CCaaS solving and how is that benefiting you?** I am able to employee associates off site and create a seemless process for answering the calls and getting information back into the practice. I can easily see the call volume, calls waiting, calls coming back, and really anyhting else I want to report on. Our phone lines were conpletely bogged down until I brought this on and we no longer get complaints abut the phones. ### 11. The implementation journey was adventurous learning all the unique tools. **Rating:** 4.0/5.0 stars **Reviewed by:** Tee C. | Contact Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Xima CCaaS?** I like the custom detailed reporting and supervisor view. **What do you dislike about Xima CCaaS?** Automatic post call survey option and option to require agents to code calls with Account codes. **What problems is Xima CCaaS solving and how is that benefiting you?** Xima is benefiting the organization utilizing the metrics and features to evalaute agents daily performances. ### 12. Modern Productivity and QA in a Nutshell! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyesha W. | Patient Access Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2024 **What do you like best about Xima CCaaS?** This software allows me to manage and track productivity in real time for my WFH employees. **What do you dislike about Xima CCaaS?** The reports are not as user friendly to create a pattern and/or trends of actions and productivity. **What problems is Xima CCaaS solving and how is that benefiting you?** This allows me to see in real time the status of workflow my WFH employees are using. ### 13. XIMA Call Center **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Xima CCaaS?** Training for a user was minimal. After receiving the in depth and thorough admin training, I was very surprised that the user training was only a short video, but afer seeing how calls are answered and handled, it really was that easy to use for every day users. Being able to track call volume and types of calls is an awesome feature for our company to now have as well. **What do you dislike about Xima CCaaS?** The serial key code # and needing to obtain that online to submit a ticket seems a bit excessive, but luckily we aren't often submitting tickets **What problems is Xima CCaaS solving and how is that benefiting you?** Our previous call centerr did not have any metrics tracking capabilities. Knowing call volume especially based on showroom location as we have set it up, is helpful information to have ### 14. Network Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Xima CCaaS?** How seemless this product works with our ACO Phone system. Once all the setting are setup correctly this system is great. I have 4 full time users who answer calls with this system. Each answer roughly 45 calls each day and this system is very easy for even the non computer background to use. any question I ever have support is always there to help with anything i need. from creating wallboards or adjusting a setting. They respond very quickly. **What do you dislike about Xima CCaaS?** Some of my users wish they didnt always have to use the soft (computer) phone to answer calls. Users sometimes wish there could be an option to use the actual desk phone instead. Users can use the desk phone if the call does not come through to them with Xima CCaaS. **What problems is Xima CCaaS solving and how is that benefiting you?** Xima CCaaS allows me to get more detail on all the calls that come into our system. we get breakdown of every second of every call in. It can report for each user and any action the call has. if we have an irate customer we know we can easily look back at the call history and make sure we get all the details. This Xima product puts our mind at ease, knowing that no matter the situation we will always be able to get a log of anything we desire to solve issues. ### 15. Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Xima CCaaS?** Xima CCaaS is ver user friendly and helps our clients easily migrate into a new platform. The built in reporting is very easy to use and easy to navigate. Customer support post install is the best around. **What do you dislike about Xima CCaaS?** Nothing to dislike about the platform or team, support for call recording on a physical handsets would be a great improvement. **What problems is Xima CCaaS solving and how is that benefiting you?** Xima has solved existing issues with our other platforms on reporting and integrated wallboards for supervisors and managers to monitor employees performance. ### 16. Upgrade of phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Kristy C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Xima CCaaS?** The program is user friendly and has more features. **What do you dislike about Xima CCaaS?** I haven't found anything that i don't like. **What problems is Xima CCaaS solving and how is that benefiting you?** Being able to use phone system remotely. ### 17. So glad we incorporated Xima into our call center. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Xima CCaaS?** Xima's wallboard feature allows full transparency for everyone in the company to see who is available and who is not. **What do you dislike about Xima CCaaS?** Xima does not have the best email response time. **What problems is Xima CCaaS solving and how is that benefiting you?** Xima is working on building logic into the chat feature. This will help us narrow down what the customer is chatting us about before we send the chat over to an agent. They are also working on building out park features so that agents can easily park customers. ### 18. Simple sales and implementation process **Rating:** 5.0/5.0 stars **Reviewed by:** Doug J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Xima CCaaS?** Customizable dashboards, very reliable compared to our legacy platform. **What do you dislike about Xima CCaaS?** Using Ring Central, no real way to park calls, however this issue would be on the RC side. **What problems is Xima CCaaS solving and how is that benefiting you?** Visibility of what call center agents are going, great reporting, ability to toggle agent states remotely. The last platform we used froze all the time, constantly logged out wallboards which are displayed on multiple TV's throughout the building. Xima is very reliable, no issues with Wallboards. ### 19. Contact Center Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Xima CCaaS?** We got Xima CCaaS for better reporting initially. The other platforms we had were unable to go into the depth that Xima did. Quickly discovered other awesome features though, like queue callback, overflows, and extremely customizable queues. **What do you dislike about Xima CCaaS?** So far nothing. One thing that is a little strange is the use of the desktop app, Chronicall, to administer. But this is not an issue, just takes a bit of getting used to. **What problems is Xima CCaaS solving and how is that benefiting you?** We are now able to better handle queue calls than before, and have visibility for our agents into every part of the platform, and any stat you could think of. ### 20. Its always been a pleasure working with the Xima Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Xima CCaaS?** The ability to have full managment capability of calls and reporting to improve phone calls **What do you dislike about Xima CCaaS?** Ive never had time where is disliked Xima CCaaS but the only issue is it being really seamless between our phone system and xima **What problems is Xima CCaaS solving and how is that benefiting you?** Its helping us solve all of our phone call management and reporting needs, we didnt have a good way for reporting or managing calls before, It has provided us with a ton of data ### 21. Great business call center solution **Rating:** 4.5/5.0 stars **Reviewed by:** Kelli T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Xima CCaaS?** Ease of use, self explaining. Support team has been very quick to respond and very helpful! **What do you dislike about Xima CCaaS?** Nothing so far! Everything works great!! **What problems is Xima CCaaS solving and how is that benefiting you?** Call reporting ### 22. Great expereince with Xima cradle to grave and VoIP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Xima CCaaS?** Visibility with agents and ease of use. Easy to configure and setup. Customer support is very good. **What do you dislike about Xima CCaaS?** Technical challenges integrating features with our in-house IP Office. **What problems is Xima CCaaS solving and how is that benefiting you?** We have multiple virtual assistants overseas. CCaaS helps connect them to our physical location in the US, making it easy to process patients and communicate with providers. ### 23. Xima Review **Rating:** 3.0/5.0 stars **Reviewed by:** josh k. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Xima CCaaS?** Xima CCaaS makes call routing and reports much easier to manage. We use Xima in tandem with Avaya because Avaya does have a few missing functions that Xima does take care of. **What do you dislike about Xima CCaaS?** Xima every once in a while will have issues that will effect the entire company. Such as calls will randomly stop being routed and no one on the floor will be able to accept. If that is the case we will not use Xima until it is back to normal and stick solely with using Avaya. **What problems is Xima CCaaS solving and how is that benefiting you?** Without Xima we would not be able to have live Wallboards and Cradle to Grave reporting. Having live Wallboards on the floor displaying on the TV's help the supervisors a ton with keeping organized. ### 24. Most Frustrating CCAS **Rating:** 0.0/5.0 stars **Reviewed by:** Gabe F. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Xima CCaaS?** They have a supervisor view that looks clean and user friendly **What do you dislike about Xima CCaaS?** Many downsides with xima. Customer support seems unaware of solutions for issues or troubleshooting. UI is very clunky to use and set up. Even after setup, the wallboards don't always work, and there are several issues we encounter on a weekly basis. Calls drop frequently on our end, as we are integrated with Avaya CO. Agent statuses will also get stuck often, and calls will have to manually be dropped on occasion **What problems is Xima CCaaS solving and how is that benefiting you?** We got Xima to help our Call center with reporting, since our phone provider didn't have many report options. It has only made our situation worse. We are currently looking at other options as Xima has not delivered what it originally promised, and has several ongoing issues/bugs - [View Xima CCaaS pricing details and edition comparison](https://www.g2.com/products/xima-ccaas/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A32%3A09+-0500&secure%5Bsession_id%5D=1f3dda0d-10cb-4f40-ae9b-ebf35a7b2c34&secure%5Btoken%5D=ce3df313f6331e0805934d8b9c9714395d6b0681cd882b6698d4622765149bfb&format=llm_user) ## Xima CCaaS Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top Xima CCaaS Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews)