What I like most is the ability to bring customer conversations and AI-assisted support together in one platform. The configurable AI employee and test environment make it easier to explore responses and workflows before using them in a live operation. Review collected by and hosted on G2.com.

During my initial testing, some setup steps—especially distinguishing templates from active workflows—were not immediately clear. More step-by-step guidance and clearer status labels would make the first-time experience easier. Review collected by and hosted on G2.com.

What I really like about SaleSmartly is the ability to integrate various different tools, such as Instagram, Telegram, and WhatsApp, into a single platform. This greatly facilitates the coordination of various things at the same time and condenses sales and customer contacts into one place, which is very useful for small teams. Additionally, SaleSmartly can bring all conversations and the history of each customer into one box, allowing the context to travel with the person, which is especially valuable for small networks that make sales through social media. I also appreciate that the AI agent absorbs repetitive questions, saving time, and the effective handover of conversations from the agent to humans, which many tools fail to do. Review collected by and hosted on G2.com.

Yes, the platform's localization is inconsistent. Some parts of the configuration came in Chinese by default, including the Chat Widget, and I had to hunt for the language setting first. The AI agent's documentation is spread across 2 sites, and one of them is only in Chinese. Additionally, the free plan is also narrower than the pricing page suggests, because 1 channel with 1 cap of active contacts per month and the branding remains on the Widget, which for those who need to truly evaluate, the promise of multichannel requires a paid plan. And multichannel is the most important. Review collected by and hosted on G2.com.

I like the automations of TikTok and Instagram. They help me save time, improve communication with my audience, and automate responses to messages and comments. This way, I avoid leaving important messages unanswered and can attend to several people at the same time. SaleSmartly also makes my work more organized, fast, and efficient. The integration with social networks facilitates my routine, and I found the initial setup relatively simple, with an organized and intuitive interface that makes it easy to connect the networks. Review collected by and hosted on G2.com.

I believe the configuration of the automations could be simpler and more intuitive for new users. I would also like to have more customization options in automatic responses and to see some functions faster. At first, I needed a little time to understand some functionalities. Review collected by and hosted on G2.com.

What I like most about SaleSmartly is how easy it is to create customer service and sales automations. The platform is intuitive, the initial setup is straightforward, and the smart workflows save a significant amount of time in my daily routine.

One of the most useful features for me is the ability to automatically respond to comments on social media posts. This helps me engage interested users faster, start conversations at the right moment, and reduce the risk of missing potential sales opportunities.

I also appreciate that I continue discovering new features as I use the platform. Overall, SaleSmartly has helped make my customer communication more efficient, organized, and scalable. Review collected by and hosted on G2.com.

So far, I haven’t encountered any major issues. I am still exploring the platform and learning more about its different features, but my experience has been very positive. Review collected by and hosted on G2.com.

Powerful tools to make automations and sales. the UI has a medium learning curve to get used to, but after the setup it all works perfectly. they have many integrations and the bot's performance grow with your use. I particularly liked the AI employee feature as it intends to take over quite a bit of work out of our hands. Review collected by and hosted on G2.com.

The UI could be a little better organized. Review collected by and hosted on G2.com.

I really like the unified inbox in SaleSmartly that centralizes every channel in one place, making it easier to handle conversations. The auto-reply automation is fantastic for answering leads instantly, which is a huge time saver. It's great how it manages scattered conversations by bringing chats from Meta Ads, WhatsApp, Instagram, and Messenger into a single inbox. Instant auto-replies ensure no message goes unanswered, and it helps keep the WhatsApp messaging window open. The analytics are also valuable, showing me which channel is worth more ad spend. Review collected by and hosted on G2.com.

I find that the automation rules and chatbot builder take a few attempts to get right, and the documentation could use more practical examples. The free plan limits also run out fast once real campaigns start, and support isn't 24/7, which can be a bit inconvenient. Review collected by and hosted on G2.com.

I like SaleSmartly because it is an excellent tool for creating customer service automations. It is intuitive, easy to set up, and helps save a lot of time with intelligent workflows. I discover new features that make the experience even better with each use. The functionality of automatically responding to comments on social media posts provides greater agility and contact with the interested audience. The initial setup was simple, easy, and intuitive, and I recommend it to anyone looking for more efficiency and organization in customer service. Review collected by and hosted on G2.com.

So far I haven't found any negative points, I continue exploring the tool daily. Review collected by and hosted on G2.com.

I like the ease of use and efficiency of SaleSmartly, especially in not keeping customers waiting. The AI automation for handling Instagram directs is excellent, and the performance and agility in creating automations are very important to me as they help me save time. Review collected by and hosted on G2.com.

nothing to declare Review collected by and hosted on G2.com.

What I like best is how everything just comes together in one place -WhatsApp, Instagram, Facebook, email, all in a single inbox. The interface is clean and easy to navigate once you get familiar with it. I did have some trouble with the initial setup, but their support team guided me through the integration via WhatsApp which was really helpful. The automation works smoothly in the background and has genuinely improved how I manage leads and respond to customers. Review collected by and hosted on G2.com.

The initial setup took a little getting used to, especially for someone new to this kind of tool. It can feel a bit overwhelming at first with so many features to explore. That said, the support team was quick to step in and help, so it never felt like a dead end. Review collected by and hosted on G2.com.

I like the ease of SaleSmartly. It gives me agility and practicality, and I value the automation for WhatsApp and Instagram. I found the setup very intuitive and really liked the tool; for my level of demand, it's perfect. Review collected by and hosted on G2.com.

So far, I haven't found anything that I would say I don't like. Review collected by and hosted on G2.com.