--- title: ChatStack Reviews meta_title: 'ChatStack Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ChatStack works for a business like yours. aggregate_rating: rating_value: 2.7 review_count: 3 scale: '5' date_modified: '2026-04-20' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ChatStack Reviews **Vendor:** Chatstack **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 2.7/5.0 **Total Reviews:** 3 ## About ChatStack ChatStack is a self-hosted live chat software for websites. ## ChatStack Reviews ### 1. Extremely buggy and poor service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 26, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ChatStack?** Easy to use when it works Fixed fee for unlimited websites (I am grandfathered in under an old plan) **What do you dislike about ChatStack?** Chatstack is a one-person operation that has very long delays in responses with the same person responding to all types of support and sales requests. Chatstack desktop and iPhone versions are CONTINUOUSLY buggy and the owner never resolves the problems 100%. My patience has run out! Do not use Chatstack unless you want a poor-quality product and poor, slow service! **What problems is ChatStack solving and how is that benefiting you?** Chatstack is designed to do many things including but not limited to answering customer questions and help increase sales. Because it is so full of bugs and has so many technical issues consistently it has become impossible to correctly answer questions and gain sales from potential and existing customers that use our Chatstack live help. ### 2. Review for chatstack **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 17, 2023 **What do you like best about ChatStack?** It is best for support and sales and it makes easier to engage with the visitors It helps to increase the sales. **What do you dislike about ChatStack?** Nothing much I don't find any dislike about this **What problems is ChatStack solving and how is that benefiting you?** It is mainly available in all the platform like windows, linux, Mac so easy to use a same tool in all the place. ### 3. Great Application for conversations with clients in different locations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 09, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ChatStack?** I love that we can use this as a quick chat box on our website - comes in very handy when we need to communicate with clients not just in the USA, but over seas, in Mexico or the Caribbean. Allows us to quickly answer customers questions **What do you dislike about ChatStack?** The interface could be a bit more user friendly **Recommendations to others considering ChatStack:** works great for our website, although you have to remember to sign out so others can sign in **What problems is ChatStack solving and how is that benefiting you?** Quick communications with others in different countries and various time zones. ## ChatStack Discussions - [What is ChatStack used for?](https://www.g2.com/discussions/what-is-chatstack-used-for) - [View ChatStack pricing details and edition comparison](https://www.g2.com/products/chatstack/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-23+22%3A53%3A39+-0500&secure%5Bsession_id%5D=f4d3e98a-174e-4273-977e-b32b84810c6d&secure%5Btoken%5D=846d1c32b8dc7a338f7dde09c0dd1c81fdbc2ab88db4bae17302a6fd5593f72a&format=llm_user) ## ChatStack Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top ChatStack Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,688 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,623 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)