SaleSmartly Reviews & Product Details

What I like most about SaleSmartly is how it simplifies communication with customers and centralizes messages from different platforms in one place. The automation features are very helpful for managing leads, improving response time, and ensuring no inquiries get lost, especially for those who work with sales and social media.

The layout is clean and intuitive, and the initial setup was easier than I expected. I also appreciate the fact that the platform supports multiple languages, which is useful for serving different audiences. For users who receive many messages through Instagram DMs, WhatsApp, and other channels, it makes a noticeable difference in organization and workflow. Review collected by and hosted on G2.com.

In my case, at the beginning I had some doubts when creating the chatbot and connecting certain functions, especially when using WhatsApp Business with an international number. I needed to watch a few tutorials to better understand the automation flow.

I believe it would be helpful to have a guided onboarding system or built-in tutorials for users who have no prior experience with automation, so the process becomes more intuitive and secure. It doesn’t compromise the overall experience, but it’s an area that could evolve and make the learning curve smoother. Review collected by and hosted on G2.com.

I like SaleSmartly for its numerous integrations with other platforms, which really stands out to me in using the tool. Having integrations with platforms like YouTube, Instagram, TikTok, and others is something I see as an advantage, as these connections are not available in many competing tools. This integration capability expands the potential of SaleSmartly and facilitates connecting with the audience through various social media platforms, making it a valuable choice for my sales and customer service strategy. Review collected by and hosted on G2.com.

SaleSmartly presents challenges regarding its ease of use and the complexity of the interface. The interface is filled with many details, buttons, and duplicated options, such as two Instagram buttons, which causes confusion and visual clutter. This hinders the efficient use of the platform. Additionally, the initial setup process was very difficult, making the user experience more challenging. These difficulties compromise the efficiency in integration and daily use, even while recognizing the value of its multiple integrations. Review collected by and hosted on G2.com.

I really appreciate how it brings together messages from WhatsApp, Facebook, Instagram, email, and chats into a single location, making it much easier to keep track of everything and avoid missing anything important. The customer service has also been responsive and helpful whenever I've needed assistance. Review collected by and hosted on G2.com.

learning curve is steep you got to invest time to understand all features. It was a little difficult to set up. Review collected by and hosted on G2.com.

The tool can centralize information from various communication channels into one platform, which facilitates responses and receipts. In addition, it creates related task tickets. Review collected by and hosted on G2.com.

There are still some parts where the base language is in Chinese, nothing that the browser's own translator can't solve. Review collected by and hosted on G2.com.

I like the automations on TikTok with SaleSmartly. These automations help me drive people to my sales page, making it easier to sell my products. Review collected by and hosted on G2.com.

The platform could be a little more intuitive. Review collected by and hosted on G2.com.

It was an effective solution for gathering all the information from messages received from customers through various communication channels such as WhatsApp, Facebook, Instagram, email, and chats. Having all this information in a single channel improved organization and response times for customers, providing a more complete database of information and more personalized attention. The distribution of chats improved team collaboration, allowing for control of each chat. On the other hand, I like the customer service. They are very responsive with perfect attention. Review collected by and hosted on G2.com.

The learning curve is long and extensive, and it can become boring after a while. I can confirm for myself that it was a bit difficult to acquire the knowledge with so much information available. Review collected by and hosted on G2.com.

It is designed for use with a number of apps that are not commonly used in North America Review collected by and hosted on G2.com.

Fairly limited in its scope given that it's not really designed for our local market Review collected by and hosted on G2.com.