# SaleSmartly Reviews **Vendor:** SaleSmartly **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.4/5.0 **Total Reviews:** 7 ## About SaleSmartly SaleSmartly是一款客户高效聊天工具，旨在协助您高效管理客服聊天效率，促进业务高效率。SaleSmartly接入全球主流的社媒渠道，如Facebook、Instagram、WhatsApp、Line、Telegram、Email等，实现聊天自动化和智能化，提高员工效率和客户满意度。SaleSmartly还可以提供网页聊天插件，支持跨媒体和多账号聚合，让您的网站访客可以方便地与您沟通。SaleSmartly还可以帮助您进行自动化营销，通过智能机器人和个性化消息，提升您的销售转化率。SaleSmartly适合各行各业的企业使用，无论是电商、教育、旅游、金融还是其他领域，都可以通过SaleSmartly提升您的业务水平。 ## SaleSmartly Pros & Cons **What users like:** - Users appreciate the **ease of use** of SaleSmartly, finding it intuitive and efficient for managing customer communications. (3 reviews) - Users value the **simplified communication** and centralized messaging of SaleSmartly, which enhances organization and improves response times. (3 reviews) - Users appreciate the **automation features** of SaleSmartly, enhancing lead management and improving response times significantly. (2 reviews) - Users value the **centralized management** of SaleSmartly, enhancing organization and response times across multiple communication channels. (2 reviews) - Users value the **communication ease** of SaleSmartly, enabling seamless connection and organization across multiple messaging platforms. (2 reviews) - Users value the **responsive and helpful customer support** of SaleSmartly, enhancing their overall workflow and assistance. (2 reviews) - Features (2 reviews) - Users value the **integration of multiple messaging platforms** , enhancing organization and improving customer response times. (2 reviews) - Automation (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant time and effort to grasp all features effectively. (3 reviews) - Users find that SaleSmartly has a **steep learning curve** , requiring significant time and effort to master its features. (3 reviews) - Users find the **automation complexity** challenging, suggesting improved tutorials and onboarding for a smoother experience. (1 reviews) - Users find the **difficult setup** of SaleSmartly requires significant time investment to fully understand its features. (1 reviews) - Users find the setup process **time-consuming** , suggesting better onboarding tutorials to ease the learning curve. (1 reviews) ## SaleSmartly Reviews ### 1. Organizes, automates and prevents lost leads **Rating:** 5.0/5.0 stars **Reviewed by:** Vitória S. | Social Media Manager & Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about SaleSmartly?** What I like most about SaleSmartly is how it simplifies communication with customers and centralizes messages from different platforms in one place. The automation features are very helpful for managing leads, improving response time, and ensuring no inquiries get lost, especially for those who work with sales and social media. The layout is clean and intuitive, and the initial setup was easier than I expected. I also appreciate the fact that the platform supports multiple languages, which is useful for serving different audiences. For users who receive many messages through Instagram DMs, WhatsApp, and other channels, it makes a noticeable difference in organization and workflow. **What do you dislike about SaleSmartly?** In my case, at the beginning I had some doubts when creating the chatbot and connecting certain functions, especially when using WhatsApp Business with an international number. I needed to watch a few tutorials to better understand the automation flow. I believe it would be helpful to have a guided onboarding system or built-in tutorials for users who have no prior experience with automation, so the process becomes more intuitive and secure. It doesn’t compromise the overall experience, but it’s an area that could evolve and make the learning curve smoother. **What problems is SaleSmartly solving and how is that benefiting you?** SaleSmartly helps a lot with organizing and managing messages from different channels. When you receive many inquiries through Instagram DMs, WhatsApp, and other platforms, it’s common to lose leads or reply too late, which directly affects sales and customer relationships. The automation features solve this by sending fast and personalized replies, saving time and preventing potential clients from being lost in the process. In my case, it helped centralize communication, improve response time, and make the customer experience more professional, especially during campaigns and peak message periods. ### 2. Good Integrations, But Challenging User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Glauton . **Reviewed Date:** December 01, 2025 **What do you like best about SaleSmartly?** I like SaleSmartly for its numerous integrations with other platforms, which really stands out to me in using the tool. Having integrations with platforms like YouTube, Instagram, TikTok, and others is something I see as an advantage, as these connections are not available in many competing tools. This integration capability expands the potential of SaleSmartly and facilitates connecting with the audience through various social media platforms, making it a valuable choice for my sales and customer service strategy. **What do you dislike about SaleSmartly?** SaleSmartly presents challenges regarding its ease of use and the complexity of the interface. The interface is filled with many details, buttons, and duplicated options, such as two Instagram buttons, which causes confusion and visual clutter. This hinders the efficient use of the platform. Additionally, the initial setup process was very difficult, making the user experience more challenging. These difficulties compromise the efficiency in integration and daily use, even while recognizing the value of its multiple integrations. **What problems is SaleSmartly solving and how is that benefiting you?** I use SaleSmartly to send messages and provide customer service. It integrates with platforms like YouTube, Instagram, and TikTok, which competitors do not offer. ### 3. Salesmartly is very good but not easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Syed A. | Senior Strategic Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about SaleSmartly?** I really appreciate how it brings together messages from WhatsApp, Facebook, Instagram, email, and chats into a single location, making it much easier to keep track of everything and avoid missing anything important. The customer service has also been responsive and helpful whenever I've needed assistance. **What do you dislike about SaleSmartly?** learning curve is steep you got to invest time to understand all features. It was a little difficult to set up. **What problems is SaleSmartly solving and how is that benefiting you?** Salesmartly helped me keep all customer chats in one place so I dont need to jump between whatsapp facebook email and website chat it saves time and makes it easy to follow up with clients i can see all messages from one dashboard and reply faster it also helps my team work together better since we can see what others said to a customer it makes our support more clear and organized and we dont lose leads anymore. ### 4. Centralize Communications and Tasks with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Christiano T. | Diretor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about SaleSmartly?** The tool can centralize information from various communication channels into one platform, which facilitates responses and receipts. In addition, it creates related task tickets. **What do you dislike about SaleSmartly?** There are still some parts where the base language is in Chinese, nothing that the browser's own translator can't solve. **What problems is SaleSmartly solving and how is that benefiting you?** It still doesn't seem to be entirely in Portuguese, some less so, the base of the message received on the cell phone, among others, appear in Chinese. It is possible to translate with the browser's translator, as it is in HTML, but it takes a bit of work to do this. ### 5. Intelligent and Affordable Sales Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Marina C. **Reviewed Date:** January 20, 2026 **What do you like best about SaleSmartly?** I like the automations on TikTok with SaleSmartly. These automations help me drive people to my sales page, making it easier to sell my products. **What do you dislike about SaleSmartly?** The platform could be a little more intuitive. **What problems is SaleSmartly solving and how is that benefiting you?** I use SaleSmartly for automations on TikTok, which helps me drive people to my sales page, making it easier to sell my products. ### 6. Reduces time **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas M. | Management Staff, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about SaleSmartly?** It was an effective solution for gathering all the information from messages received from customers through various communication channels such as WhatsApp, Facebook, Instagram, email, and chats. Having all this information in a single channel improved organization and response times for customers, providing a more complete database of information and more personalized attention. The distribution of chats improved team collaboration, allowing for control of each chat. On the other hand, I like the customer service. They are very responsive with perfect attention. **What do you dislike about SaleSmartly?** The learning curve is long and extensive, and it can become boring after a while. I can confirm for myself that it was a bit difficult to acquire the knowledge with so much information available. **What problems is SaleSmartly solving and how is that benefiting you?** Automatic responses to simple responses through AI help reduce time and manage repetitive interactions that customers have. ### 7. Functional email marketing software for overseas market **Rating:** 3.0/5.0 stars **Reviewed by:** Sean S. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about SaleSmartly?** It is designed for use with a number of apps that are not commonly used in North America **What do you dislike about SaleSmartly?** Fairly limited in its scope given that it's not really designed for our local market **What problems is SaleSmartly solving and how is that benefiting you?** Reaching overseas customers on their preferred apps - [View SaleSmartly pricing details and edition comparison](https://www.g2.com/products/salesmartly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A51%3A15+-0500&secure%5Bsession_id%5D=47393030-db76-4957-8d8d-5cdbf175fa86&secure%5Btoken%5D=c976e5c63cd3314f131477ae7d111405b8c744a46a1a8b4162c2707d5e63403a&format=llm_user) ## SaleSmartly Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top SaleSmartly Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,309 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,930 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews)