# Best Enterprise Live Chat Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall Live Chat category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Live Chat to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Live Chat category. In addition to qualifying for inclusion in the Live Chat Software category, to qualify for inclusion in the Enterprise Business Live Chat Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Live Chat Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,647 reviews) | Scalable omnichannel ticket operations | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,969 reviews) | Salesforce-centered service operations | "[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)" | | 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,715 reviews) | Knowledge-base AI support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,517 reviews) | Omnichannel help desk automation | "[Zoho Desk: Simple, Organized Ticketing with Great Value and Smooth Zoho Integrations](https://www.g2.com/survey_responses/zoho-desk-review-13066335)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Local business messaging and review capture | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (230 reviews) | WhatsApp-based customer conversation scale | "[WhatsApp Business Platform is Essential for My Fashion Brand](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12788911)" | | 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,021 reviews) | Reputation-led customer messaging | "[A fast way to manage your company's reviews.](https://www.g2.com/survey_responses/birdeye-review-10292900)" | | 8 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,492 reviews) | AI SDR website meeting conversion | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" | | 9 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | CRM-connected support and self-service | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 10 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Website chat automation for lead capture | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=19432&focus%5B%5D=748&focus%5B%5D=90225&focus%5B%5D=4215&focus%5B%5D=55256&focus%5B%5D=1281845) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Birdeye, Freshdesk, Qualified, Genesys Cloud CX, ServiceNow Customer Service Management, and WhatsApp Business Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=birdeye&focus%5B%5D=freshdesk&focus%5B%5D=qualified&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=whatsapp-business-platform&segment=enterprise) ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 463 ### Category Stats (Jul 2026) - **Average Rating**: 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: RingCX (+1.57%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month *Last updated: July 12, 2026* ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,000+ Authentic Reviews - 463+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Social Intents Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-13T03%3A27%3A10Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%2Fenterprise%3Fpage%3D2&secure%5Btoken%5D=08ecf99a66114753cb887b1e3b3e90b2cb1b5fdb29905f7e70c24175f0c72cfd&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%2Fsignup.do%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=free_trial) --- ## Live Chat Software Features & Capabilities ### What are the Best Live Chat Software with Knowledge Base? Establishes a knowledge base for employee reference during conversations. **Top-rated Live Chat Software for Knowledge Base:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Knowledge Base](https://www.g2.com/categories/live-chat/f/knowledge-base) ### What are the Best Live Chat Software with Co-Browsing? Allows agents to join a customer's browser session and navigate through the website with them. **Top-rated Live Chat Software for Co-Browsing:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Co-Browsing](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Best Live Chat Software with Targeted Emails? Sends automated emails to further engage clients and potential clients. **Top-rated Live Chat Software for Targeted Emails:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Targeted Emails](https://www.g2.com/categories/live-chat/f/targeted-emails) ### What are the Best Live Chat Software with Lead Development? Enables employees to denote potential customers. **Top-rated Live Chat Software for Lead Development:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Lead Development](https://www.g2.com/categories/live-chat/f/lead-development) ### What are the Best Live Chat Software with In-App Messaging? Allows for live chat to be enabled within the app for customer help. **Top-rated Live Chat Software for In-App Messaging:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with In-App Messaging](https://www.g2.com/categories/live-chat/f/in-app-messaging) ## What Are the Top-Rated Live Chat Software Products in 2026? ### 1. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,819 **How Do G2 Users Rate HubSpot Service Hub?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.4/10 (Category avg: 8.5/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind HubSpot Service Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are HubSpot Service Hub's Pros and Cons? **Pros:** - Ease of Use (325 reviews) - Features (214 reviews) - Helpful (170 reviews) - Efficiency (155 reviews) - Case Management (147 reviews) **Cons:** - Missing Features (117 reviews) - Limited Customization (93 reviews) - Limited Features (88 reviews) - Lack of Features (75 reviews) - Ticket Management (75 reviews) ### What Do G2 Reviewers Say About HubSpot Service Hub? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of HubSpot Service Hub, enabling seamless interactions and quick access to valuable insights. - Users appreciate the **seamless connectivity and insightful reporting** of HubSpot Service Hub, enhancing their overall experience. - Users value the **responsive customer support** of HubSpot Service Hub, ensuring quick and helpful assistance anytime needed. - Users value the **efficiency** of HubSpot Service Hub, making daily tasks simpler and enhancing overall productivity. - Users value the **efficient case management** of HubSpot Service Hub, enabling streamlined customer interactions in one system. **Cons:** - Users find the **missing features** in HubSpot Service Hub restrict their ability to scale and customize effectively. - Users find **limited customization** frustrating, impacting their ability to tailor the HubSpot Service Hub to specific needs. - Users feel frustrated by the **limited features** of HubSpot Service Hub, impacting customization and integration capabilities. - Users find the **lack of features** in HubSpot Service Hub limits usability and complicates team collaboration. - Users find the **limited ticket management features** of HubSpot Service Hub frustrating, leading to inefficient workflows. #### What Are Recent G2 Reviews of HubSpot Service Hub? **"[HubSpot Service Hub has helped streamline our support operations significantly. .](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)"** **Rating:** 4.0/5.0 stars *— Ashish P.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) --- **"[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)"** **Rating:** 4.5/5.0 stars *— Lizeth M.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) --- #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### 2. [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. **Average Rating:** 4.4/5.0 **Total Reviews:** 237 **How Do G2 Users Rate Zoho SalesIQ?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 8.4/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.2/10 (Category avg: 8.1/10) **Who Is the Company Behind Zoho SalesIQ?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 72% Small-Business, 20% Mid-Market #### What Are Zoho SalesIQ's Pros and Cons? **Pros:** - Features (9 reviews) - Ease of Use (8 reviews) - Chat Features (5 reviews) - Integrations (5 reviews) - Customer Support (4 reviews) **Cons:** - Learning Curve (3 reviews) - Complexity (2 reviews) - Excessive Notifications (2 reviews) - Limited Customization (2 reviews) - Notification Issues (2 reviews) ### What Do G2 Reviewers Say About Zoho SalesIQ? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and easy-to-use features** of Zoho SalesIQ, enhancing real-time engagement and conversions. - Users appreciate the **ease of use** of Zoho SalesIQ, facilitating effective real-time engagement and support management. - Users love the **easy-to-use chat features** of Zoho SalesIQ, enhancing real-time engagement and customer support efficiency. - Users praise the **s seamless integrations** with Zoho products, enhancing collaboration and streamlining customer interactions effectively. - Users commend the **superb customer support** of Zoho SalesIQ, ensuring real-time assistance for all issues encountered. **Cons:** - Users find the **learning curve steep** , as the complexity and multitude of settings can be overwhelming initially. - Users find **Zoho SalesIQ complex** , with challenging integrations and confusing subscription fees that lead to dissatisfaction. - Users experience **excessive notifications** and delays on the Android app, affecting their overall user experience. - Users note that Zoho SalesIQ has **limited customization** , making user experience slightly overwhelming and clunky at times. - Users experience **notification issues** with delays and duplicates, affecting the overall reliability of Zoho SalesIQ. #### What Are Recent G2 Reviews of Zoho SalesIQ? **"[Zobot Makes Customization and Lead Qualification Effortless](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837)"** **Rating:** 5.0/5.0 stars *— MANISH K.* [Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837) --- **"[Real-Time Visitor Tracking and CRM Integration On-the-Go](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763)"** **Rating:** 4.5/5.0 stars *— Nayeem M.* [Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763) --- ### 3. [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance.. **Average Rating:** 3.9/5.0 **Total Reviews:** 113 **How Do G2 Users Rate Oracle Service Cloud (formerly RightNow)?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10) - **Lead Development:** 7.9/10 (Category avg: 8.5/10) - **Customization :** 8.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.8/10 (Category avg: 8.1/10) **Who Is the Company Behind Oracle Service Cloud (formerly RightNow)?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 56% Enterprise, 38% Mid-Market #### What Are Oracle Service Cloud (formerly RightNow)'s Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Automation (1 reviews) - Call Management (1 reviews) - Case Management (1 reviews) - Channel Management (1 reviews) **Cons:** - Bugs (1 reviews) - Contact Management (1 reviews) - Data Inconsistency (1 reviews) - Data Management (1 reviews) - Delayed Responses (1 reviews) ### What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Oracle Service Cloud, enhancing efficiency in managing ombudsman processes. - Users value the **automation capabilities** of Oracle Service Cloud, streamlining their ombudsman channel management effectively. - Users value the **digitization of processes** in Oracle Service Cloud, enhancing efficiency in ombudsman channel management. - Users value the **digitization of processes** with Oracle Service Cloud, enhancing efficiency in channel management. - Users value the **digitized channel management** capabilities of Oracle Service Cloud, enhancing efficiency and organization. **Cons:** - Users often face **bugs and errors** in Oracle Service Cloud that disrupt business operations and cause data loss. - Users report issues with **automatic contact deletions** , which disrupt business operations and lead to bugs in Oracle Service Cloud. - Users experience **data inconsistency** with Oracle Service Cloud, as reports often do not align with real data. - Users often face **data inconsistency** issues with Oracle Service Cloud, leading to unreliable reporting and responses. - Users face **delayed responses** and inaccurate reporting, leading to frustration and inefficiencies in their workflow. #### What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)? **"[Revolutionizing Customer Support by Oracle Service Cloud](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)"** **Rating:** 5.0/5.0 stars *— Vishal B.* [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410) --- **"[easy to use internally](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)"** **Rating:** 4.0/5.0 stars *— Alexandra Z.* [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856) --- #### What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)? - [What is Oracle Service Cloud (formerly RightNow) used for?](https://www.g2.com/discussions/what-is-oracle-service-cloud-formerly-rightnow-used-for) - [What is Salesforce Service Cloud?](https://www.g2.com/discussions/what-is-salesforce-service-cloud) - [What is POD in Oracle Cloud?](https://www.g2.com/discussions/what-is-pod-in-oracle-cloud) - [In what year was RightNow acquired by Oracle?](https://www.g2.com/discussions/in-what-year-was-rightnow-acquired-by-oracle) - [What is Oracle Service Cloud RightNow?](https://www.g2.com/discussions/what-is-oracle-service-cloud-rightnow) ### 4. [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,395 **How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.5/10 (Category avg: 8.1/10) **Who Is the Company Behind GTM Studio - Powered by ZoomInfo?** - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** https://www.zoominfo.com/ - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo (23,515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,221 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Mid-Market, 24% Enterprise #### What Are GTM Studio - Powered by ZoomInfo's Pros and Cons? **Pros:** - Features (27 reviews) - Lead Generation (26 reviews) - Ease of Use (25 reviews) - Data Accuracy (20 reviews) - Data Quality (19 reviews) **Cons:** - Expensive (16 reviews) - Data Inaccuracy (13 reviews) - Cost (11 reviews) - Learning Curve (10 reviews) - Complexity (9 reviews) ### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **reliable B2B contact data** and effective filtering options that enhance targeted prospecting and campaign efficiency. - Users value the **accuracy of data and intent signals** , enhancing effective targeting and demand generation campaigns. - Users find the **ease of use** of GTM Studio beneficial for lead enrichment and effective segmentation. - Users appreciate the **reliable and accurate B2B contact data** from GTM Studio, enhancing targeted prospecting and campaign efficiency. - Users value the **high-quality B2B contact data** in GTM Studio, enhancing targeted outreach and campaign efficiency. **Cons:** - Users find the **pricing too high** for smaller teams, making it less accessible for those on a budget. - Users experience **data inaccuracy** , with outdated information and missing data for niche roles hindering effectiveness. - Users find the **pricing to be high** , making it less accessible for smaller teams with limited budgets. - Users find the **learning curve steep** initially due to the platform’s complexity and extensive features. - Users often find the **platform complex** , requiring training and internal processes to navigate effectively. #### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo? **"[Account Exectuive](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756) --- **"[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370) --- #### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for) - [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops) - [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide) ### 5. [Verloop.io](https://www.g2.com/products/verloop-io/reviews) Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. **Average Rating:** 4.7/5.0 **Total Reviews:** 226 **How Do G2 Users Rate Verloop.io?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 9.3/10 (Category avg: 8.5/10) - **Customization :** 9.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.3/10 (Category avg: 8.1/10) **Who Is the Company Behind Verloop.io?** - **Seller:** [Verloop](https://www.g2.com/sellers/verloop) - **Year Founded:** 2016 - **HQ Location:** Bangalore - **Twitter:** @verloopio (1,440 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13283350/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Customer Happiness Champion - **Top Industries:** Financial Services, Retail - **Company Size:** 49% Mid-Market, 32% Small-Business #### What Are Verloop.io's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Automation (2 reviews) - Chat Features (2 reviews) **Cons:** - Bug Issues (2 reviews) - Slow Performance (2 reviews) - Bugs (1 reviews) - Call Quality Issues (1 reviews) - Chat Issues (1 reviews) ### What Do G2 Reviewers Say About Verloop.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Verloop.io, making it simple to navigate and extract valuable reports. - Users commend the **outstanding customer support** of Verloop.io, highlighting its professionalism and ease of use. - Users value the **helpfulness** of Verloop.io, facilitating meaningful customer interactions and efficient support management. - Users appreciate the **extensive automation capabilities** of Verloop.io, simplifying report extraction and performance tracking. - Users value the **user-friendly chat features** of Verloop.io, facilitating efficient multi-customer communication for startups. **Cons:** - Users often face **bug issues** that disrupt functionality, particularly affecting dashboard views and connectivity on weak Wi-Fi. - Users experience **slow performance** with Verloop.io, facing lags and bugs that hinder effective communication. - Users report frequent **bugs** and lag issues, particularly when using weak Wi-Fi connections with Verloop.io. - Users report **call quality issues** with Verloop.io, experiencing lag and disconnections, especially on weak WiFi. - Users experience **lags during chat interactions** , causing frustrating delays in response times and communication efficiency. #### What Are Recent G2 Reviews of Verloop.io? **"[Chat verloop](https://www.g2.com/survey_responses/verloop-io-review-4640633)"** **Rating:** 5.0/5.0 stars *— Sadhna M.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-4640633) --- **"[Verloop is the best Chatbot provider](https://www.g2.com/survey_responses/verloop-io-review-11052213)"** **Rating:** 5.0/5.0 stars *— Andrew E.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-11052213) --- #### What Are G2 Users Discussing About Verloop.io? - [What is Verloop.io used for?](https://www.g2.com/discussions/what-is-verloop-io-used-for) ### 6. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **How Do G2 Users Rate LiveAgent?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 8.5/10 (Category avg: 8.5/10) - **Customization :** 8.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.8/10 (Category avg: 8.1/10) **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (9 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, facilitating efficient communication and quick resolution of support requests. - Users love the **user-friendly ticketing solution** of LiveAgent, enhancing collaboration and streamlining cross-channel customer interactions. - Users value the **impressive customer support** of LiveAgent, benefiting from quick responses and efficient issue resolution. - Users appreciate the **helpful support system** of LiveAgent, enhancing communication and resolving issues efficiently. - Users value the **efficiency of LiveAgent** , especially its seamless integration and real-time chat capabilities for improved customer support. **Cons:** - Users experience a **steep learning curve** with LiveAgent due to its outdated interface and complex features. - Users experience **missing features** in LiveAgent, including poor mobile functionality and limited customization options. - Users find LiveAgent's interface **not intuitive** , requiring extensive time to navigate and understand its features. - Users face a **steep learning curve** with LiveAgent due to its outdated interface and complex feature navigation. - Users report **integration issues** with WhatsApp and Facebook, limiting interaction and functionality in LiveAgent. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 7. [CommBox](https://www.g2.com/products/commbox/reviews) CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation. **Average Rating:** 4.7/5.0 **Total Reviews:** 48 **How Do G2 Users Rate CommBox?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Development:** 9.4/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind CommBox?** - **Seller:** [CommBox](https://www.g2.com/sellers/commbox) - **Year Founded:** 2013 - **HQ Location:** Glil-Yam, Hasharon - **LinkedIn® Page:** https://www.linkedin.com/company/commbox1/ (110 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 40% Mid-Market, 36% Small-Business #### What Are CommBox's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (6 reviews) - Automation (5 reviews) - Efficiency (5 reviews) - Helpful (5 reviews) **Cons:** - Delays (2 reviews) - Bugs (1 reviews) - Complexity (1 reviews) - Complex Platform (1 reviews) - Complex Setup (1 reviews) ### What Do G2 Reviewers Say About CommBox? *AI-generated summary from verified user reviews* **Pros:** - Users find CommBox's platform to be **exceptionally easy to use** , making customer engagement simple and efficient. - Users commend CommBox for its **centralized communication hub** , enhancing efficiency and responsiveness with a user-friendly interface. - Users value the **automation features** of CommBox that enhance efficiency and streamline customer interactions significantly. - Users commend CommBox for its **efficiency** in centralizing communications, boosting responsiveness, and reducing operational costs. - Users value how CommBox ensures **effortless communication** with customers and employees, enhancing efficiency and responsiveness. **Cons:** - Users report frequent **delays due to system bugs** that hinder functionality and require ongoing support intervention. - Users report encountering multiple **bugs** in CommBox, leading to frustration and ongoing support requests for unresolved issues. - Users find the **complex sign up process** of CommBox to be a significant barrier to usage and onboarding. - Users find the **complex platform** requires extensive support from CommBox, lacking complete self-service capabilities. - Users face a **complex sign-up process** that hinders their initial experience with CommBox. #### What Are Recent G2 Reviews of CommBox? **"[CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock](https://www.g2.com/survey_responses/commbox-review-12411407)"** **Rating:** 5.0/5.0 stars *— Monica P.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12411407) --- **"[Transformative Omni-channel Communication Hub](https://www.g2.com/survey_responses/commbox-review-12315000)"** **Rating:** 5.0/5.0 stars *— Shay Daniel H.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12315000) --- #### What Are G2 Users Discussing About CommBox? - [What is CommBox used for?](https://www.g2.com/discussions/what-is-commbox-used-for) ### 8. [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. **Average Rating:** 4.2/5.0 **Total Reviews:** 348 **How Do G2 Users Rate Rocket.Chat?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 8.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.7/10 (Category avg: 8.1/10) **Who Is the Company Behind Rocket.Chat?** - **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @RocketChat (24,290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9487844/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 36% Small-Business #### What Are Rocket.Chat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Communication (9 reviews) - Easy Communication (9 reviews) - Security (9 reviews) **Cons:** - Not User-Friendly (7 reviews) - User Interface (7 reviews) - Learning Curve (5 reviews) - Not Intuitive (5 reviews) - Poor Interface Design (5 reviews) ### What Do G2 Reviewers Say About Rocket.Chat? *AI-generated summary from verified user reviews* **Pros:** - Users find Rocket.Chat **easy to use** , enjoying its flexibility and smooth setup across various platforms for effective communication. - Users value the **flexibility and control** of Rocket.Chat, enabling tailored, secure communication for effective collaboration. - Users value the **flexibility and control** Rocket.Chat offers, enhancing team collaboration and communication management efficiently. - Users appreciate the **easy communication** offered by Rocket.Chat, enhancing collaboration with freelancers and within departments. - Users value the **strong security and privacy features** of Rocket.Chat, ensuring a controlled and compliant communication environment. **Cons:** - Users find Rocket.Chat's interface **not user-friendly** , often noting its complexity and need for better onboarding and navigation. - Users find the **user interface complex and dated** , which hinders adoption and smooth functionality for new users. - Users find the **learning curve steep** for Rocket.Chat, especially for new users navigating its complex interface. - Users find the **interface not intuitive** , complicating the experience and hindering smoother adoption for new users. - Users find the **poor interface design** of Rocket.Chat hampers usability and complicates the overall user experience. #### What Are Recent G2 Reviews of Rocket.Chat? **"[Rocket.Chat: Flexible, Secure, and Built for Custom Workflows](https://www.g2.com/survey_responses/rocket-chat-review-12706525)"** **Rating:** 4.5/5.0 stars *— Maricela B.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525) --- **"[Intuitive, High-ROI Communication That Speeds Engineering Resolutions](https://www.g2.com/survey_responses/rocket-chat-review-12725883)"** **Rating:** 4.5/5.0 stars *— Steve H.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883) --- #### What Are G2 Users Discussing About Rocket.Chat? - [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment ### 9. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 94 **How Do G2 Users Rate Capacity?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 7.8/10 (Category avg: 8.5/10) - **Customization :** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 39% Mid-Market, 33% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (7 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users find Capacity **extremely easy to use** , streamlining communication and enhancing productivity through customizable features and support. - Users find Capacity's **support team and documentation highly helpful** , enhancing collaboration and customer service effectiveness. - Users value the **efficiency** of Capacity, saving time and simplifying client communication with effective tools and automation. - Users commend the **excellent customer support** at Capacity, noting their responsiveness and strong collaboration throughout projects. - Users appreciate the **easy setup** of Capacity, making transitions and integrations seamless and efficient. **Cons:** - Users find the **complex setup** of Capacity time-consuming, requiring dedicated effort for optimal results. - Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources for successful implementation. - Users desire improved **feature set** in Capacity, particularly missing asset management capabilities that hinder collaborative efficiency. - Users note the **lack of essential features** , such as asset management, limiting Capacity's effectiveness for support desk needs. - Users note a significant **learning curve** for Capacity setup, emphasizing the need for prepared teams and resources. #### What Are Recent G2 Reviews of Capacity? **"[Centralized Knowledge and AI Search That Streamlines Customer Support](https://www.g2.com/survey_responses/capacity-review-13076713)"** **Rating:** 4.5/5.0 stars *— Mishark D.* [Read full review](https://www.g2.com/survey_responses/capacity-review-13076713) --- **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 10. [TeamSupport](https://www.g2.com/products/teamsupport/reviews) TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. **Average Rating:** 4.4/5.0 **Total Reviews:** 877 **How Do G2 Users Rate TeamSupport?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind TeamSupport?** - **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport) - **Year Founded:** 2008 - **HQ Location:** Dallas, TX - **Twitter:** @TeamSupport (13,505 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamsupport-com/ (62 employees on LinkedIn®) - **Phone:** +1 (800) 596-2820 **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Mid-Market, 39% Small-Business #### What Are TeamSupport's Pros and Cons? **Pros:** - Features (17 reviews) - Ease of Use (16 reviews) - Helpful (15 reviews) - Customer Support (12 reviews) - Automation (8 reviews) **Cons:** - Search Functionality (5 reviews) - Slow Loading (5 reviews) - Ticketing Issues (5 reviews) - Inadequate Search Functionality (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About TeamSupport? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **comprehensive features** of TeamSupport, enhancing efficiency and improving team communication and transparency. - Users appreciate the **ease of use** of TeamSupport, finding it simple and effective for daily tasks. - Users find TeamSupport's **helpful features** valuable, particularly for organizing issue resolution and facilitating collaboration. - Users commend the **exceptional customer support** of TeamSupport for their helpfulness and deep understanding of products. - Users value the **automation capabilities** of TeamSupport, enhancing efficiency in customer support and data management. **Cons:** - Users find the **search functionality inadequate** , as it struggles with relevant results and lacks comprehensive content searching. - Users experience **slow loading** issues with TeamSupport, causing frustration during urgent client interactions and email tracking. - Users face **ticketing issues** like sluggish UI and inadequate filtering options, hindering effective ticket management. - Users struggle with **inadequate search functionality** in TeamSupport, affecting their ability to efficiently manage and reference tickets. - Users face a **steep learning curve** with TeamSupport, requiring time to master its features and navigate effectively. #### What Are Recent G2 Reviews of TeamSupport? **"[Excellent B2B Communication Office with Continuous Enhancements](https://www.g2.com/survey_responses/teamsupport-review-8885777)"** **Rating:** 5.0/5.0 stars *— Kari B.* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777) --- **"[TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics](https://www.g2.com/survey_responses/teamsupport-review-12433366)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366) --- #### What Are G2 Users Discussing About TeamSupport? - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote ### 11. [GetResponse](https://www.g2.com/products/getresponse/reviews) GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,115 **How Do G2 Users Rate GetResponse?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 7.7/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.7/10 (Category avg: 8.1/10) **Who Is the Company Behind GetResponse?** - **Seller:** [GetResponse](https://www.g2.com/sellers/getresponse) - **Company Website:** https://www.getresponse.com/ - **Year Founded:** 1998 - **HQ Location:** Poland - **Twitter:** @getresponse (54,233 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1063383/ (432 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 78% Small-Business, 17% Mid-Market #### What Are GetResponse's Pros and Cons? **Pros:** - Ease of Use (167 reviews) - Customer Support (132 reviews) - Email Marketing (104 reviews) - Helpful (99 reviews) - Features (94 reviews) **Cons:** - Missing Features (52 reviews) - Expensive (44 reviews) - Limited Features (42 reviews) - Learning Curve (41 reviews) - Limitations (24 reviews) ### What Do G2 Reviewers Say About GetResponse? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **intuitive ease of use** of GetResponse, allowing for quick and professional email campaign creation. - Users praise the **responsive customer support** of GetResponse, ensuring assistance is available whenever needed. - Users love the **intuitive interface** and rich feature set of GetResponse, making email marketing effortless and effective. - Users value the **helpful customer support** of GetResponse, ensuring assistance is always available when needed. - Users love the **intuitive interface and extensive features** of GetResponse, making email campaign creation efficient and effective. **Cons:** - Users express frustration over **missing features** like report clarity and landing page optimization, limiting functionality for larger organizations. - Users find GetResponse to be **expensive** , especially as costs rise with increased contacts and advanced feature needs. - Users find the **limited features** of GetResponse restrict its usability, especially for larger organizations needing advanced functions. - Users note a significant **learning curve for advanced features** , making mastery of automation and segmentation tools challenging. - Users experience **high costs and a steep learning curve** for advanced features, which can hinder overall satisfaction. #### What Are Recent G2 Reviews of GetResponse? **"[A great balance between automation, ease of use, and integrations](https://www.g2.com/survey_responses/getresponse-review-13064281)"** **Rating:** 5.0/5.0 stars *— Miguel F.* [Read full review](https://www.g2.com/survey_responses/getresponse-review-13064281) --- **"[Strong Value for Money but Needs Tagging Improvement](https://www.g2.com/survey_responses/getresponse-review-12738658)"** **Rating:** 4.0/5.0 stars *— Christopher H.* [Read full review](https://www.g2.com/survey_responses/getresponse-review-12738658) --- #### What Are G2 Users Discussing About GetResponse? - [What is GetResponse used for?](https://www.g2.com/discussions/getresponse-what-is-getresponse-used-for) - 2 comments, 1 upvote - [Is get response good?](https://www.g2.com/discussions/is-get-response-good) - 3 comments, 1 upvote - [How much does GetResponse cost?](https://www.g2.com/discussions/how-much-does-getresponse-cost) - 3 comments - [What is GetResponse used for?](https://www.g2.com/discussions/what-is-getresponse-used-for) - 5 comments ### 12. [Helpshift](https://www.g2.com/products/helpshift/reviews) Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. **Average Rating:** 4.3/5.0 **Total Reviews:** 338 **How Do G2 Users Rate Helpshift?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.5/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.3/10 (Category avg: 8.1/10) **Who Is the Company Behind Helpshift?** - **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios) - **Company Website:** https://www.keywordsstudios.com - **Year Founded:** 1998 - **HQ Location:** Dublin, County Dublin, Ireland - **Twitter:** @KeywordsStudios (5,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Support - **Top Industries:** Computer Games, Entertainment - **Company Size:** 62% Mid-Market, 22% Small-Business #### What Are Helpshift's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - Case Management (2 reviews) - Efficiency (2 reviews) - Navigation Ease (2 reviews) **Cons:** - Connection Issues (2 reviews) - Software Unresponsiveness (2 reviews) - Difficult Navigation (1 reviews) - Downtime (1 reviews) - Lack of Detail (1 reviews) ### What Do G2 Reviewers Say About Helpshift? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Helpshift, simplifying ticket management and enhancing customer interactions. - Users value the **clear ticket management and automation tools** of Helpshift, enhancing efficiency and customer experience. - Users value the **efficient case management** in Helpshift, enhancing organization and improving customer experience through automation. - Users value the **efficiency** of Helpshift, thanks to its ticket management system and automation tools streamlining support tasks. - Users value the **navigation ease** of Helpshift, finding it simple to track and manage customer support tickets. **Cons:** - Users experience **connection issues** and occasional unresponsiveness, impacting their overall usability of Helpshift. - Users experience **software unresponsiveness** , facing issues with connection and loading that hinder their experience. - Users find the lack of a mobile app and **difficult navigation** on smartphones frustrating and limiting. - Users face **downtime issues** with Helpshift, experiencing connection problems and unresponsiveness at times. - Users feel that the **reporting features lack detail** , particularly in tracking agent performance and customer satisfaction trends. #### What Are Recent G2 Reviews of Helpshift? **"[Helpshift helps in Revolutionizing Customer Service Experience](https://www.g2.com/survey_responses/helpshift-review-8195564)"** **Rating:** 4.5/5.0 stars *— SHIVAM A.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-8195564) --- **"[Helpshift Review](https://www.g2.com/survey_responses/helpshift-review-10747632)"** **Rating:** 5.0/5.0 stars *— Nico C.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-10747632) --- #### What Are G2 Users Discussing About Helpshift? - [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for) ### 13. [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/ **Average Rating:** 4.5/5.0 **Total Reviews:** 2,445 **How Do G2 Users Rate Brevo Marketing Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind Brevo Marketing Platform?** - **Seller:** [Brevo](https://www.g2.com/sellers/brevo) - **Company Website:** https://www.brevo.com/ - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @brevo_official (16,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/brevo/ (898 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are Brevo Marketing Platform's Pros and Cons? **Pros:** - Ease of Use (271 reviews) - Features (167 reviews) - Easy Setup (150 reviews) - User-Friendly (149 reviews) - Email Marketing (146 reviews) **Cons:** - Missing Features (94 reviews) - Limited Features (72 reviews) - Limited Customization (63 reviews) - Learning Curve (58 reviews) - Expensive (49 reviews) ### What Do G2 Reviewers Say About Brevo Marketing Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Brevo easy to use, appreciating its **accessible design** and straightforward setup for all marketing needs. - Users value the **ease of scheduling and automating campaigns** with Brevo, enhancing their email marketing efficiency. - Users find the **easy setup** of Brevo Marketing Platform enhances their email marketing experience significantly. - Users appreciate the **user-friendly interface** of Brevo, which simplifies email marketing and campaign management for everyone. - Users appreciate the **ease of use and effective automation** of Brevo for successful email marketing campaigns. **Cons:** - Users find **missing features** in Brevo, particularly in design flexibility, automation, and detailed reporting, limiting their marketing efforts. - Users find that Brevo has **limited features** in template design and automation, impacting overall usability and performance. - Users find the **limited customization** options of Brevo Marketing Platform restrict their ability to create unique designs. - Users find the **learning curve steep** , especially with advanced features and back-end authentication complexities. - Users find the **pricing too high** , feeling that the annual membership costs are excessive for the value offered. #### What Are Recent G2 Reviews of Brevo Marketing Platform? **"[All-in-One Marketing Platform That Simplifies Automation, Improves Targeting, and Drives Better ROI](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12763163)"** **Rating:** 5.0/5.0 stars *— Hardik C.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12763163) --- **"[Brevo: Easy Email Campaigns with Solid Features at a Lower Price](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12676684)"** **Rating:** 5.0/5.0 stars *— Bhavya D.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12676684) --- #### What Are G2 Users Discussing About Brevo Marketing Platform? - [What is Sendinblue used for?](https://www.g2.com/discussions/brevo-marketing-platform-what-is-sendinblue-used-for) - 1 comment, 1 upvote - [Is Sendinblue free?](https://www.g2.com/discussions/is-sendinblue-free) - 6 comments - [What is Sendinblue email?](https://www.g2.com/discussions/what-is-sendinblue-email) - 1 comment - [What is Sendinblue?](https://www.g2.com/discussions/what-is-sendinblue) - 1 comment ### 14. [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews) LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. **Average Rating:** 4.3/5.0 **Total Reviews:** 155 **How Do G2 Users Rate LiveHelpNow?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 8.2/10 (Category avg: 8.5/10) - **Customization :** 8.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.8/10 (Category avg: 8.1/10) **Who Is the Company Behind LiveHelpNow?** - **Seller:** [LiveHelpNow](https://www.g2.com/sellers/livehelpnow) - **Company Website:** https://www.livehelpnow.net - **Year Founded:** 2003 - **HQ Location:** Willow Grove, PA - **Twitter:** @LiveHelpNow (3,746 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/903832/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are LiveHelpNow's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Helpful (4 reviews) - Ease of Use (3 reviews) - Chat Features (2 reviews) - Features (2 reviews) **Cons:** - Admin Control Issues (1 reviews) - Inadequate Reporting (1 reviews) - Interface Issues (1 reviews) - Lack of Features (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About LiveHelpNow? *AI-generated summary from verified user reviews* **Pros:** - Users value the **fast and reliable customer support** from LiveHelpNow, making issue resolution effortless and efficient. - Users find **LiveHelpNow's support incredibly responsive** , ensuring quick resolutions and a seamless customer service experience. - Users find LiveHelpNow's interface very intuitive, highlighting its **ease of use** and streamlined customer support features. - Users value the **robust chat features** of LiveHelpNow, enhancing communication and streamlining customer support efficiently. - Users appreciate the **integration of multiple support channels** in LiveHelpNow, streamlining customer service experiences effectively. **Cons:** - Users find the **difficulties with admin controls** frustrating, especially due to limited user roles and outdated interface. - Users find the **reporting inadequate** , lacking precision and transferability, which hampers their overall experience. - Users find the **difficult interface** of LiveHelpNow outdated, complicating usage for non-technical individuals. - Users are frustrated by the **lack of features** like custom admin roles, limiting functionality for non-technical users. - Users find the **learning curve steep** due to a dated interface and non-intuitive features for non-technical users. #### What Are Recent G2 Reviews of LiveHelpNow? **"[Solid product for a great price](https://www.g2.com/survey_responses/livehelpnow-review-9206243)"** **Rating:** 4.5/5.0 stars *— Sean W.* [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9206243) --- **"[Best Platform for Customer Service](https://www.g2.com/survey_responses/livehelpnow-review-9337808)"** **Rating:** 5.0/5.0 stars *— Marc V.* [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9337808) --- #### What Are G2 Users Discussing About LiveHelpNow? - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) ### 15. [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,843 **How Do G2 Users Rate Tidio?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.5/10) - **Customization :** 8.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.6/10 (Category avg: 8.1/10) **Who Is the Company Behind Tidio?** - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Company Website:** https://www.tidio.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx (1,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Tidio's Pros and Cons? **Pros:** - Ease of Use (225 reviews) - Helpful (184 reviews) - Chatbots (155 reviews) - Easy Setup (154 reviews) - Features (139 reviews) **Cons:** - Expensive (76 reviews) - Missing Features (59 reviews) - Limited Customization (57 reviews) - Cost (56 reviews) - Limited Features (55 reviews) ### What Do G2 Reviewers Say About Tidio? *AI-generated summary from verified user reviews* **Pros:** - Users find Tidio to be **easy to implement** , enhancing communication with customers through seamless user experience. - Users value Tidio for its **immediate customer support** , enhancing engagement and facilitating effective service solutions. - Users appreciate the **efficiency of Tidio's AI chatbots** , ensuring quick responses and reduced customer wait times. - Users love the **easy setup** of Tidio, making initial configurations a quick and hassle-free process. - Users admire Tidio's **real-time engagement features** and seamless integration, making customer interactions effortless and efficient. **Cons:** - Users find Tidio **expensive** , especially for freelancers needing affordable licensing options and customizable pricing. - Users are frustrated with the **missing features** in Tidio, particularly the costly geolocation identification and limited flows. - Users desire **greater customization** options for Tidio, particularly regarding chat workflows and mandatory fields. - Users find Tidio's **pricing model expensive** for small businesses, suggesting more affordable options and flexibility for users. - Users seek **more features** in Tidio, such as additional styles, editing options, and video integration for enhanced capabilities. #### What Are Recent G2 Reviews of Tidio? **"[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)"** **Rating:** 4.5/5.0 stars *— Advik D.* [Read full review](https://www.g2.com/survey_responses/tidio-review-12974054) --- **"[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/tidio-review-13042494) --- #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### 16. [Whisbi](https://www.g2.com/products/whisbi/reviews) Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems. **Average Rating:** 4.4/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Whisbi?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Whisbi?** - **Seller:** [Whisbi](https://www.g2.com/sellers/whisbi) - **Year Founded:** 2008 - **HQ Location:** Barcelona, Catalonia - **Twitter:** @Whisbi (11,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/476615/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Telecommunications - **Company Size:** 61% Enterprise, 22% Mid-Market #### What Are Recent G2 Reviews of Whisbi? **"[Whisbi videochat](https://www.g2.com/survey_responses/whisbi-review-1806705)"** **Rating:** 4.0/5.0 stars *— Christian F.* [Read full review](https://www.g2.com/survey_responses/whisbi-review-1806705) --- **"[One to many for automotive company](https://www.g2.com/survey_responses/whisbi-review-1791198)"** **Rating:** 5.0/5.0 stars *— Victor H.* [Read full review](https://www.g2.com/survey_responses/whisbi-review-1791198) --- #### What Are G2 Users Discussing About Whisbi? - [What is Whisbi used for?](https://www.g2.com/discussions/what-is-whisbi-used-for) ### 17. [Olark](https://www.g2.com/products/olark/reviews) Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. **Average Rating:** 4.3/5.0 **Total Reviews:** 220 **How Do G2 Users Rate Olark?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 7.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.9/10 (Category avg: 8.1/10) **Who Is the Company Behind Olark?** - **Seller:** [Olark](https://www.g2.com/sellers/olark) - **Year Founded:** 2008 - **HQ Location:** Ann Arbor, MI - **Twitter:** @olark (5,794 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/469764/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Internet - **Company Size:** 51% Small-Business, 44% Mid-Market #### What Are Olark's Pros and Cons? **Pros:** - Interface Ease (1 reviews) - User Interface (1 reviews) **Cons:** - Billing Issues (1 reviews) ### What Do G2 Reviewers Say About Olark? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **nice interface** of Olark, enhancing the experience for both admins and users alike. - Users appreciate the **nice interface** of Olark, enhancing the experience for both admins and users alike. **Cons:** - Users face **billing issues** as they must pay to export transcripts individually, lacking bulk export options. #### What Are Recent G2 Reviews of Olark? **"[Olark is easy to use and has many features.](https://www.g2.com/survey_responses/olark-review-8956324)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/olark-review-8956324) --- **"[Olark is pretty good](https://www.g2.com/survey_responses/olark-review-252990)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/olark-review-252990) --- #### What Are G2 Users Discussing About Olark? - [What is Olark used for?](https://www.g2.com/discussions/what-is-olark-used-for) - [What does Olark do?](https://www.g2.com/discussions/what-does-olark-do) - [Does Olark have an app?](https://www.g2.com/discussions/does-olark-have-an-app) - [How does Olark work?](https://www.g2.com/discussions/how-does-olark-work) - [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment ### 18. [Pure Chat](https://www.g2.com/products/pure-chat/reviews) Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today! **Average Rating:** 4.4/5.0 **Total Reviews:** 205 **How Do G2 Users Rate Pure Chat?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 7.9/10 (Category avg: 8.5/10) - **Customization :** 8.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind Pure Chat?** - **Seller:** [Pure Chat](https://www.g2.com/sellers/pure-chat) - **Year Founded:** 2012 - **HQ Location:** Scottsdale, AZ - **Twitter:** @PureChat (1,460 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9296758/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Computer Software, Financial Services - **Company Size:** 57% Small-Business, 32% Mid-Market #### What Are Pure Chat's Pros and Cons? **Pros:** - Features (2 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - User Interface (1 reviews) **Cons:** - Bugs (1 reviews) - Inadequate Reporting (1 reviews) - Limitations (1 reviews) ### What Do G2 Reviewers Say About Pure Chat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy-to-use UI and robust visitor information** , enhancing customer engagement and monitoring capabilities. - Users appreciate the **ease of use** of Pure Chat, finding it simple to set up and navigate. - Users love the **easy setup** of Pure Chat, making it a breeze to get started and monitor websites. - Users appreciate the **easy-to-use UI** of Pure Chat, facilitating quick setup and effective website monitoring. **Cons:** - Users report **inconsistent notifications** and lack of custom reporting features, impacting user experience and functionality. - Users experience **inadequate reporting** with Pure Chat, often facing issues with notifications and customized report generation. - Users find the **chat deletion feature** unsatisfactory, as it does not meet their requirements effectively. #### What Are Recent G2 Reviews of Pure Chat? **"[Cost-Effective Live Chat with Quick Setup](https://www.g2.com/survey_responses/pure-chat-review-12460173)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/pure-chat-review-12460173) --- **"[Reliable and easy to use](https://www.g2.com/survey_responses/pure-chat-review-11787781)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/pure-chat-review-11787781) --- #### What Are G2 Users Discussing About Pure Chat? - [What is Pure Chat used for?](https://www.g2.com/discussions/what-is-pure-chat-used-for) - [What is Purechat?](https://www.g2.com/discussions/what-is-purechat) - [Is pure chat safe?](https://www.g2.com/discussions/is-pure-chat-safe) - [How does pure chat work?](https://www.g2.com/discussions/how-does-pure-chat-work) ### 19. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. **Average Rating:** 4.4/5.0 **Total Reviews:** 441 **How Do G2 Users Rate Lime Connect (formerly Userlike)?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 8.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.5/10 (Category avg: 8.1/10) **Who Is the Company Behind Lime Connect (formerly Userlike)?** - **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect) - **Year Founded:** 2011 - **HQ Location:** Cologne, Germany - **Twitter:** @userlike (5,037 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2855046/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small-Business, 16% Mid-Market #### What Are Lime Connect (formerly Userlike)'s Pros and Cons? **Pros:** - Call Management (1 reviews) - Case Management (1 reviews) - Contact Management (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Expensive (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy WhatsApp implementation** , which simplifies customer management significantly. - Users love the **easy WhatsApp implementation** , streamlining customer management for a smoother experience. - Users find **WhatsApp integration easy** , making customer management a seamless and efficient experience. - Users love the **easy WhatsApp implementation** of Lime Connect, simplifying customer management effortlessly. - Users love the **easy WhatsApp integration** of Lime Connect, simplifying customer management significantly. **Cons:** - Users find Lime Connect to be **expensive** , despite acknowledging that it effectively meets their needs. - Users find the **bland design** of Lime Connect lacking, though acknowledge its functionality despite the cost. #### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)? **"[AI Power and Ease of Use](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)"** **Rating:** 4.0/5.0 stars *— Nello P.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654) --- **"[I did research for my client that was building a new website and Userlike floated to the top.](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)"** **Rating:** 5.0/5.0 stars *— Randy R.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512) --- #### What Are G2 Users Discussing About Lime Connect (formerly Userlike)? - [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for) ### 20. [Kayako](https://www.g2.com/products/kayako/reviews) Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow. **Average Rating:** 4.1/5.0 **Total Reviews:** 225 **How Do G2 Users Rate Kayako?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 7.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind Kayako?** - **Seller:** [Kayako](https://www.g2.com/sellers/kayako) - **Year Founded:** 2001 - **HQ Location:** N/A - **Twitter:** @Kayako (9,448 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kayako/ (60 employees on LinkedIn®) - **Phone:** +1 (888) 952-9256 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are Kayako's Pros and Cons? **Pros:** - AI Assistance (1 reviews) - AI Efficiency (1 reviews) - AI Technology (1 reviews) - Automated Responses (1 reviews) - Helpful (1 reviews) **Cons:** - Not Intuitive (1 reviews) - Quality Issues (1 reviews) - UX Design (1 reviews) - UX Issues (1 reviews) ### What Do G2 Reviewers Say About Kayako? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **contextual AI assistance** that provides accurate suggestions, enhancing support agents' efficiency and confidence. - Users value the **contextual AI efficiency** of Kayako, enhancing support with relevant and accurate suggestions quickly. - Users praise the **contextual AI technology** for providing accurate and relevant support suggestions, enhancing overall service quality. - Users value the **contextual automated responses** from Kayako, which enhance support efficiency and accuracy significantly. - Users value the **contextual AI responsiveness** of Kayako, enhancing support agent efficiency and customer satisfaction. **Cons:** - Users find the **mobile experience not intuitive** , making it challenging for agents using it in the field. - Users find the **mobile experience lacking polish** , making it less than ideal for field agents or after-hour use. - Users feel the mobile experience lacks **polish** , making it inconvenient for agents in the field or after hours. - Users feel the **mobile experience could use polish** , as it is not ideal for field agents or after-hours use. #### What Are Recent G2 Reviews of Kayako? **"[White-Glove Onboarding That Gets Kayako Working Fast](https://www.g2.com/survey_responses/kayako-review-12889028)"** **Rating:** 5.0/5.0 stars *— Deniz Y.* [Read full review](https://www.g2.com/survey_responses/kayako-review-12889028) --- **"[Surprisingly Human, High-Quality AI Replies That Nail Customer Context](https://www.g2.com/survey_responses/kayako-review-12890475)"** **Rating:** 4.5/5.0 stars *— Syed H.* [Read full review](https://www.g2.com/survey_responses/kayako-review-12890475) --- #### What Are G2 Users Discussing About Kayako? - [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for) - [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for) - [What is help support?](https://www.g2.com/discussions/what-is-help-support) - [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com) - [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system) ## What Is Live Chat Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Live Chat Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) --- ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads. --- ## What Are the Most Common Questions About Live Chat Software? *AI-generated · Last updated: June 3, 2026* ### Which live chat software is best for ecommerce Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows. - [Fin](https://www.g2.com/products/fin) — answers simple questions using help content. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility. ### Best live chat options for business websites Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation. - [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows. ### Leading live chat apps to improve customer support Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing. - [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support. ### What should buyers look for in live chat software According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down. ### What are the most important features in live chat software According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly.