![Nataporn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nataporn C.")
NC

Nataporn C.

IT Support

Information Technology and Services

Mid-Market (51-1000 emp.)

1/13/2026

Guest users or non-business users of the software, not included in G2 scores.

"Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"

4/5

What do you like best about LivePerson?

Industry-Leading AI: The "Intent Manager" and NLU (Natural Language Understanding) are exceptionally accurate at understanding what customers actually want.

True Omnichannel Messaging: Seamlessly unifies WhatsApp, Apple Business Messenger, SMS, and Web chat into a single agent desktop.

Conversation Builder: A powerful low-code tool that allows even non-technical staff to build sophisticated bot flows using templates.

Enterprise-Grade Scalability: Built to handle massive conversation volumes with high security and robust uptime. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Complexity & Steep Learning Curve: The backend can be overwhelming. It’s not "plug-and-play" and often requires dedicated specialists to manage.

Opaque Pricing: No transparent pricing tiers; custom quotes can be expensive, and conversation-based billing can lead to unpredictable costs.

Rigid Reporting: While data is plentiful, the analytics dashboards can be slow and difficult to customize for specific business KPIs.

Slow Implementation: Setting up the platform and integrating it with existing CRMs typically takes longer compared to lighter alternatives like Zendesk or Intercom. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

High Call Volume & Wait Times: Traditional phone support is slow and expensive. LivePerson shifts these "calls" to digital "messaging," reducing hold times.

Fragmented Customer Experience: Customers hate repeating themselves across different apps. LivePerson unifies all channels (WhatsApp, Web, SMS) into one history.

Agent Burnout: Agents often get overwhelmed by repetitive, simple questions (FAQs). Review collected by and hosted on G2.com.

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See what 185 reviewers think of LivePerson

4.3 out of 5 · Verified reviews from real users

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