FC

Felice C.

Customer Service Manager

Mid-Market (51-1000 emp.)

1/29/2026

"LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"

4.5/5

What do you like best about LivePerson?

We use LivePerson to better customer engagements and the platform makes it possible with its great automation features.

The tool automates customer service with AI agents which saves time while ensuring fast/efficient services.

Thanks to 24/7 AI agents availability, we've enhanced customer experience.

I like that LivePerson supports omnichannel engagements.

I like that LivePerson offers enterprise grade security and this is a plus. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

No issues with LivePerson. It is very effective. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

We use LivePerson to better customer support. The AI agents saves time and ensures better customer satisfaction. In addition, the chatbot and live chat features makes LivePerson even better and we have improved customer service. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

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4.3 out of 5 · Verified reviews from real users

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