G2

Yauhen D.

Senior Fullstask Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

6/27/2026

"I never thought reading customer conversations would be this useful"

4.5/5

What do you like best about LiveChat?

Getting LiveChat up and running was probably one of the easiest implementations I've done with this kind of tool. We had the widget live pretty quickly, and the documentation for customizing events, styling, and integrations was well organized, so I never felt like I was fighting the setup. I also like the direction they've taken with AI Copilot, suggested replies, conversation summaries, and AI assistants for agents. They speed things up without making you feel like you're handing everything over to AI. After using a few similar platforms, I think that's where LiveChat stands out the most. It doesn't just help you answer customers faster, it helps you understand how people actually think when they're using your product. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

I honestly haven't run into any major issues. The only advice I'd give is don't install it just to answer support questions. Spend some time reading the conversations yourself, even if you're a developer. It's surprising how many product ideas or UX improvements come from comments that would never show up in your analytics dashboard. Review collected by and hosted on G2.com.

What problems is LiveChat solving and how is that benefiting you?

The funny thing is that I ended up using LiveChat far more than I expected, and not because I was answering chats. As a developer, I usually considered my job done once the widget was installed. But a few weeks later I found myself opening the dashboard almost out of habit. There was something really valuable about seeing users describe problems in their own words. I remember one feature that worked exactly as expected and had passed every internal test we threw at it. Still, over the course of a few days, different users kept asking the exact same question. Nobody was reporting a bug. They were simply interpreting the screen differently than we had intended. We changed the wording on one button, rearranged a couple of UI elements, and the questions almost disappeared overnight. That's probably what I appreciate most about LiveChat. I stopped relying only on analytics to understand how people were using the product. Sometimes five real conversations gave me more insight than hundreds of events sitting in Analytics. Review collected by and hosted on G2.com.