Best Enterprise Knowledge Base Software - Page 2

How Many Knowledge Base Software Products Does G2 Track?

Total Products under this Category: 304

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fluid Topics (+0.37%) - Among all products in this category, Fluid Topics recorded the largest rating increase compared to last month

Last updated: October 15, 2026

How Does G2 Rank Knowledge Base Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 103,500+ Authentic Reviews
  • 304+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Knowledge Base Software

G2 Grid® for Knowledge Base Software plotting products by satisfaction and market presence

Highlighted products: Confluence, Slack, Notion, Workvivo, Guru, Yext, SearchUnify, and Bloomfire.

Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-base-software/grids.json?focus%5B%5D=confluence&focus%5B%5D=slack&focus%5B%5D=notion&focus%5B%5D=workvivo&focus%5B%5D=guru&focus%5B%5D=yext&focus%5B%5D=searchunify&focus%5B%5D=bloomfire&segment=enterprise)

Serviceware Knowledge

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

Average Rating: 4.8/5.0

Total Reviews: 27

How Do G2 Users Rate Serviceware Knowledge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.2/10 (Category avg: 8.8/10)
  • Other Integrations: 6.7/10 (Category avg: 8.3/10)
  • Ease of Use: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Serviceware Knowledge?

  • Seller: SERVICEWARE SE
  • Year Founded: 1998
  • HQ Location: Idstein, Hesse
  • Twitter: @serviceware
    193 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    360 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 41% Medium, 37% Large

What Are Recent G2 Reviews of Serviceware Knowledge?

What Are G2 Users Discussing About Serviceware Knowledge?

Shelf

Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enterprise knowledge, documents, and files - together with the business context and logic that give them meaning - into a reusable AI data model. By embedding company-specific terminology, relationships, policies, and operating rules, Shelf gives AI agents the context to reason accurately and act with confidence. Enterprise governance and continuous quality assurance keep knowledge current, consistent, and accessible to the right people and agents. Built for reuse across AI applications, Shelf provides a shared foundation for knowledge management, search, agent assistance, and self-service - helping enterprises improve answer reliability, build trust, and scale AI with greater control.

Average Rating: 4.7/5.0

Total Reviews: 135

How Do G2 Users Rate Shelf?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Quality of Support: 9.7/10 (Category avg: 8.8/10)
  • Other Integrations: 7.9/10 (Category avg: 8.3/10)
  • Ease of Use: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Shelf?

  • Seller: Shelf
  • Company Website:
  • HQ Location: New York, NY
  • Twitter: @shelf_io
    1,226 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Consumer Services
  • Company Size: 57% Medium, 28% Large

What Do G2 Reviewers Say About Shelf?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Shelf, praising its ability to keep information organized and easily accessible.
  • Users find that Shelf's AI optimization greatly enhances their chatbot's ability to provide accurate answers efficiently.
  • Users find that Shelf greatly enhances AI chatbot optimization, ensuring accurate responses for both internal and external inquiries.
  • Users value how Shelf optimizes knowledge for AI chatbots, ensuring accurate answers for both internal and external customers.
  • Users appreciate the centralization of Shelf, which streamlines access to essential information and processes effortlessly.
Cons
  • Users find editing difficulties with Shelf, as it lacks support for simultaneous collaboration on a gem.
  • Users find the editing limitations of Shelf hinder collaboration, as multiple users cannot edit a gem at the same time.
  • Users express frustration with the inefficiency of Shelf, as searching for documents often requires extra effort and time.
  • Users find the inefficient search problematic, often needing to sift through documents to find what they need quickly.
  • Users find the inefficient search function frustrating, as it often requires extra effort to locate documents quickly.

What Are Recent G2 Reviews of Shelf?

What Are G2 Users Discussing About Shelf?

Document360

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Document360 is shortlisted for Best AI Assistant in the 2026 A.I. Awards, run by the Cloud Awards. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.

Average Rating: 4.7/5.0

Total Reviews: 537

How Do G2 Users Rate Document360?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.5/10 (Category avg: 8.8/10)
  • Other Integrations: 8.1/10 (Category avg: 8.3/10)
  • Ease of Use: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Document360?

  • Seller: Kovai Limited
  • Company Website:
  • Year Founded: 2009
  • HQ Location: London
  • Twitter: @BizTalk360
    1,920 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    321 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Technical Writer, Senior Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 39% Small

What Do G2 Reviewers Say About Document360?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Document360, especially its intuitive interface and efficient support, enhancing their workflow.
  • Users admire the customization options of Document360, facilitating tailored documentation and seamless integration with existing platforms.
  • Users value the versatility and customization of Document360, enhancing their platform with seamless integration and support.
  • Users commend the fast and efficient customer support of Document360, enhancing their experience and resolving issues promptly.
  • Users value Document360 for its intuitive interface and ease of use, enhancing efficiency and content organization.
Cons
  • Users highlight the missing features in Document360, particularly for complex document handling and visual editing tools.
  • Users find editing difficulties with Document360, highlighting issues with copying, image uploads, and text formatting inconsistencies.
  • Users feel that the pricing is high and many essential features are not accessible without extra costs.
  • Users encounter formatting issues in Document360, struggling with table editing and inconsistent font adjustments.
  • Users note the limited customization options in Document360, finding it challenging for non-developers to adjust the design.

What Are Recent G2 Reviews of Document360?

What Are G2 Users Discussing About Document360?

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Market Logic

DeepSights by Market Logic Software is an enterprise AI-powered market intelligence and consumer insights platform that transforms organizational knowledge into trusted intelligence that supports faster, more confident business decisions. It provides a single source of truth for market and consumer insights, enabling organizations to connect data, reduce duplication of research, and make decisions with clarity. Purpose-built AI, always-on agents, and deep integrations help insights, marketing, product, and innovation teams continuously surface what matters, anticipate market change, and act with confidence. More than 100 of the world's leading brands - including Mars, Novartis, eBay, Colgate-Palmolive, Philips, Tesco, Vodafone, and REWE - rely on DeepSights, with over 100,000 business users globally. The platform represents a shift from passive insights management to active intelligence — continuously generated, AI-powered market and consumer insights delivered in real time. Rather than relying on static reports, DeepSights connects data, detects signals, and surfaces relevant insights to support proactive, evidence-based decision-making across teams. DeepSights brings together five connected solutions on a shared foundation for trusted, scalable intelligence, powered by agentic AI. DeepSights Explore enables instant search and discovery of trusted insights across internal research, syndicated sources, and news. DeepSights Radar continuously monitors markets and competitors to detect emerging developments and early warning signals, powering continuous market and competitive intelligence. DeepSights Personas enables teams to test ideas at scale with AI-powered personas and synthetic research, including AI-moderated interviews and synthetic panels built from a company’s own data. DeepSights Innovate identifies whitespace opportunities and accelerates concept development with AI agents. DeepSights Research manages the full research lifecycle while ensuring transparency, compliance, and knowledge reuse. Together, these capabilities form a unified platform for market intelligence, competitive intelligence, and insights management. Unlike generic AI tools, DeepSights is purpose-built for market research, competitive intelligence, and insights workflows, with agentic AI for insights at its core. The platform evaluates relevance, authority, and recency to ground every answer in trusted data and reduce hallucination risk. AI agents work alongside human experts to continuously discover, analyze, and surface intelligence — delivering accurate, source-grounded answers at the speed insights teams need to operate at scale. Market Logic Software has been named a Visionary in the 2026 Gartner® Magic Quadrant™ for Competitive and Market Intelligence Platforms, included in The Forrester Market and Competitive Intelligence Platforms Landscape, Q1 2026, and recognized in G2’s 2026 Top 50 German Software Companies. DeepSights is a G2 Leader in Enterprise Market Intelligence and Enterprise Knowledge Base categories. A 2025 Forrester Total Economic Impact™ study found DeepSights delivered a 411% return on investment over three years, highlighting reduced research costs, faster time to insights, and a stronger strategic role for insights in business decision-making. DeepSights is enterprise-grade and built for security and compliance. The platform is ISO/IEC 27001 certified, aligned with GDPR and the EU AI Act, and does not use customer data to train external AI models. With SSO, granular access control, and flexible deployment options, organizations retain full control over how insights are accessed, shared, and governed. Trusted by global enterprises across consumer goods, healthcare, retail, and financial services, DeepSights enables organizations to move from fragmented data to a connected, always-on system for market and consumer intelligence.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Market Logic?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Quality of Support: 8.9/10 (Category avg: 8.8/10)
  • Other Integrations: 6.7/10 (Category avg: 8.3/10)
  • Ease of Use: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Market Logic?

  • Seller: Market Logic Software
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Berlin, Germany
  • Twitter: @market_logic
    588 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods
  • Company Size: 81% Large, 11% Medium

What Do G2 Reviewers Say About Market Logic?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Market Logic, enabling quick access to insights and straightforward information sharing.
  • Users commend Market Logic for its democratization of insights, enhancing access and collaboration across the organization.
  • Users appreciate the excellent customer support from Market Logic, providing quick assistance and friendly service consistently.
  • Users find Market Logic incredibly time-saving, empowering teams to easily access insights and encouraging self-service.
  • Users love the knowledge zones in Market Logic, appreciating their customizable options and user-friendly experience.
Cons
  • Users experience search functionality issues, often struggling to find reports quickly and efficiently within Market Logic.
  • Users face search limitations in Market Logic, as the function often lacks accuracy and efficiency when retrieving reports.
  • Users experience inefficiency during the document upload process, leading to frustration with tagging and image handling.
  • Users report that the slow performance of Market Logic hampers efficient information retrieval and overall productivity.
  • Users experience difficult navigation, complicating report searches and making it hard to return to previous pages.

What Are Recent G2 Reviews of Market Logic?

What Are G2 Users Discussing About Market Logic?

Unily

Reimagine the employee experience with Unily — the AI-powered platform defining the future of work. Recognized as a global Leader across top analyst reports, Unily helps enterprises boost productivity, accelerate organizational velocity, and connect every employee through intelligent alignment, engagement, and collaboration.

Average Rating: 4.5/5.0

Total Reviews: 40

How Do G2 Users Rate Unily?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Quality of Support: 9.0/10 (Category avg: 8.8/10)
  • Other Integrations: 8.7/10 (Category avg: 8.3/10)
  • Ease of Use: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Unily?

  • Seller: Unily
  • Company Website:
  • Year Founded: 2005
  • HQ Location: London, GB
  • Twitter: @WeAreUnily
    1,488 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    314 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 60% Large, 18% Medium

What Do G2 Reviewers Say About Unily?

AI-generated summary from verified user reviews

Pros
  • Users love Unily's user-friendly interface, making it easy to navigate and enhancing overall employee engagement.
  • Users commend Unily for its exceptional customer support, highlighting dedicated managers and responsive technical assistance.
  • Users value Unily for its intuitive platform and extensive functionalities that enhance communication and employee engagement.
  • Users value Unily's centralized communication and user-friendly design, enhancing engagement and streamlining collaboration effectively.
  • Users value the seamless access and customization in Unily, enhancing engagement through tailored content and robust support.
Cons
  • Users find lack of customization in Unily, limiting flexibility in design and configuration of platform elements.
  • Users note a lack of reporting features in Unily, limiting detailed analytics for internal communications and engagement tracking.
  • Users find the limited customization of Unily's widgets restrictive, hindering flexibility and broader application integration.
  • Users find configuration complexity challenging, suggesting more guidance and intuitive controls for a better experience.
  • Users find the insufficient reporting capabilities of Unily a major limitation for effective internal communications.

What Are Recent G2 Reviews of Unily?

What Are G2 Users Discussing About Unily?

Superhuman Docs

Superhuman Docs (formerly Coda) gets your team and AI on the same page. Most AI tools are built for solo work, so the work ends up trapped in chats. Docs brings your team and AI together in a familiar space, reimagining what a doc can do. Drafts happen faster, projects stay on task, and decisions don’t stall. Ask for what you need and Docs helps your team build and run with it. Docs is part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. AI is everywhere, but what it creates stays disconnected from where your team actually works. Superhuman Docs fixes that. Instead of generating alone and copy-pasting results somewhere else, your whole team works with AI in one shared place—asking, editing, and building on one another’s work without context switching or silos. And you can create docs, trackers, and workflows in plain language. Just say what you need and Docs AI builds it with you. No code. No writing formulas. No learning curve. Superhuman Docs supports real-time multi-user collaboration, rich content editing, AI generation, and text summarization, so your team can ask for a first draft, meeting notes, or a project tracker and build on it together, instantly. Docs features templates, task creation and assignment mapping, GANTT charts, revision history, in-line comments, notifications, and knowledge sharing—all in one shared doc. No switching between tools to generate, organize, and move work forward. And since Docs connects to over 1,000 tools, including Slack, Jira, and Salesforce, you’ll always have access to the latest data so due dates for your team’s OKRs are always current.

Average Rating: 4.6/5.0

Total Reviews: 477

How Do G2 Users Rate Superhuman Docs?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Quality of Support: 9.1/10 (Category avg: 8.8/10)
  • Other Integrations: 7.7/10 (Category avg: 8.3/10)
  • Ease of Use: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Superhuman Docs?

  • Seller: Superhuman
  • Company Website:
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    7,182 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Small, 31% Medium

What Do G2 Reviewers Say About Superhuman Docs?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Superhuman Docs, making project management and collaboration effortless and efficient.
  • Users love the flexibility and efficiency of Superhuman Docs, seamlessly integrating docs, data, and workflows together.
  • Users value the flexibility of Superhuman Docs, appreciating its ability to customize and streamline various workflows effortlessly.
  • Users love the automation features of Superhuman Docs for efficient project management and task assignment.
  • Users love the customization options of Coda, allowing them to tailor the platform to meet their specific needs.
Cons
  • Users find the steep learning curve of Superhuman Docs challenging, feeling overwhelmed and needing more time to adapt.
  • Users note a steep learning curve with Superhuman Docs, especially when mastering advanced features and functionalities.
  • Users find the complexity of the authors system to be a learning curve, which can be frustrating.
  • Users find the limited and unattractive canvas layout options hinder usability and functionality in Superhuman Docs.
  • Users find the learning curve difficult, especially with complex features and initial intimidation affecting usability.

What Are Recent G2 Reviews of Superhuman Docs?

What Are G2 Users Discussing About Superhuman Docs?

GitBook

GitBook enables teams to easily manage, share and publish their knowledge through a documentation platform designed for the entire organization. Packed with powerful features, GitBook supports any form of rich text, programming languages and visual assets. - Easily create and publish beautiful looking docs without any design or code required - Organize your knowledge and have your team working from a central place - Keep your GitHub workflows in sync with our native integration - Support for both save / merge (async) and real-time collaboration on any doc. GitBook is free for open-source projects, non-profit orgs and students.

Average Rating: 4.7/5.0

Total Reviews: 207

How Do G2 Users Rate GitBook?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.4/10 (Category avg: 8.8/10)
  • Other Integrations: 8.3/10 (Category avg: 8.3/10)
  • Ease of Use: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind GitBook?

  • Seller: GitBook
  • Year Founded: 2014
  • HQ Location: Covina, US
  • Twitter: @GitBookIO
    7,713 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 79% Small, 15% Medium

What Do G2 Reviewers Say About GitBook?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of GitBook, simplifying collaboration and document management for all team members.
  • Users admire GitBook's intuitive interface, making documentation creation and collaboration effortless for all team members.
  • Users appreciate the collaborative features of GitBook, making technical documentation easy and accessible for everyone.
  • Users value the super responsive support from GitBook, enhancing their experience and productivity significantly.
  • Users love the clean and organized interface of GitBook, enhancing productivity and collaboration for all team members.
Cons
  • Users report encountering software bugs, particularly with navigation and UI functionality, impacting their overall experience.
  • Users find the high costs of GitBook to be a significant concern, especially for those without an OSS.
  • Users find GitBook's interface initially complex, though they acknowledge its overall quality and benefits.
  • Users find the difficult automation of GitBook frustrating, as it requires manual updates for documentation post-code changes.
  • Users suggest that adding advanced formatting options could significantly enhance their experience with GitBook.

What Are Recent G2 Reviews of GitBook?

What Are G2 Users Discussing About GitBook?

Lark

Built by ByteDance, Lark is an enterprise AI workspace designed for seamless human-agent collaboration. It unifies teams, communication, knowledge, and business workflows in one connected environment with an open architecture for AI models and agents. By bringing work into one place rather than scattering it across separate apps, Lark gives AI complete, real-time context and the native ability to act across the entire business. Today, organizations in more than 190 markets use Lark to turn AI into measurable business value.

Average Rating: 4.6/5.0

Total Reviews: 183

How Do G2 Users Rate Lark?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.0/10 (Category avg: 8.8/10)
  • Other Integrations: 9.0/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Lark?

  • Seller: Lark Technologies
  • Year Founded: 2003
  • HQ Location: Singapore, Singapore
  • Twitter: @lark
    471 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    220 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 33% Medium

What Do G2 Reviewers Say About Lark?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Lark, enjoying seamless collaboration and efficient navigation across its features.
  • Users love Lark for its user-friendly features, including real-time collaboration, integrated tools, and easy navigation.
  • Users value the seamless team collaboration offered by Lark, integrating communication, tasks, and documents in one platform.
  • Users admire Lark's innovative communication tools, enhancing collaboration with real-time features and seamless integration.
  • Users love Lark for its user-friendly collaboration, seamlessly integrating meetings, chat, and document sharing in one app.
Cons
  • Users face a notable learning curve with Lark, as navigating features can be confusing at first.
  • Users face integration issues that interrupt workflows and complicate the use of Lark with other platforms.
  • Users report slow loading issues with Lark, causing frustration and inefficiencies during their work experience.
  • Users express frustration over limited customization, affecting ease of use and overall experience with Lark.
  • Users report login issues with Lark, including confusion during setup and occasional bugs affecting accessibility.

What Are Recent G2 Reviews of Lark?

What Are G2 Users Discussing About Lark?

Automation Anywhere Agentic Process Automation

Automation Anywhere Agentic Process Automation (APA) is an enterprise platform that orchestrates AI agents, RPA bots, APIs, documents, and human expertise as a single governed system of work. APA transforms what is possible with automation — orchestrating every instrument of work across every system, with execution grounded in process expertise, and end-to-end process governance across every agent, every step, and every decision. It turns individual capabilities into compounded business transformation. With the APA platform, you can optimize what already runs your business and expand into what has never been feasible before. What's inside the platform Process Reasoning Engine (PRE) — the decision layer. Goal-driven AI agents plan, act, adapt, and self-correct in real time as conditions change. Mozart Orchestrator — a unified composer that manages decisions, dependencies, context, and exceptions across agents, automations, documents, and APIs. AI Agent Studio — a low-code workspace for building AI agents on foundational models from Amazon Bedrock, Google Vertex AI, Azure OpenAI, OpenAI, and others. Automator AI — generative AI–powered automation development across any application, cloud or on-premises. Document Automation — processes unstructured documents at over 95% accuracy, and 5x faster with Cloud Extraction Service for large-scale extraction. Process Discovery — surfaces bottlenecks and identifies what to automate next. Automation Co-Pilot — triggers multi-step agentic workflows in natural language, inside the applications teams already use. Governance built in, not bolted on Every agent, action, and decision runs inside enterprise controls: fine-grained role-based access control (RBAC), AES-256 encryption at rest, TLS in transit, native audit logs with SIEM integration, and human-in-the-loop oversight. Automation Anywhere maintains SOC 1 Type 2, SOC 2 Type 2, ISO 27001, ISO 22301, and HITRUST certifications, and supports GDPR compliance. Proven in production 1,500+ live APA deployments, 400M+ automations run per year, and 1.8M+ unique AI agent executions across 26 global regions. Bancolombia — 1,300% ROI in the first year and a 50% increase in customer service efficiency JBS — $1M and 125,000 hours saved in IT Granite Telecom — $635,000 in monthly savings and 15,000 hours saved per month Ricoh — 500 days of operational time saved per month SoftBank Corp. — 85% reduction in recruitment hours Who it's for Enterprise operations, IT, finance, HR, customer service, and shared services teams in banking, insurance, healthcare, life sciences, manufacturing, telecommunications, and the public sector — wherever complex, cross-system work has to run reliably and be governed. Learn more at https://www.automationanywhere.com.

Average Rating: 4.5/5.0

Total Reviews: 4,161

How Do G2 Users Rate Automation Anywhere Agentic Process Automation?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Quality of Support: 8.7/10 (Category avg: 8.8/10)
  • Ease of Use: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Automation Anywhere Agentic Process Automation?

  • Seller: Automation Anywhere
  • Company Website:
  • Year Founded: 2003
  • HQ Location: San Jose, CA
  • Twitter: @AutomationAnywh
    55,050 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,327 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: RPA Developer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 58% Large, 23% Medium

What Do G2 Reviewers Say About Automation Anywhere Agentic Process Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use in Automation Anywhere Agentic Process Automation for simplifying RPA bot creation and management.
  • Users value the ease of automating repetitive tasks with Automation Anywhere, enhancing productivity and efficiency effortlessly.
  • Users appreciate the efficiency of Automation Anywhere, highlighting its ease of use and significant impact on productivity.
  • Users value the automation ease of Automation Anywhere, enabling non-coders to effortlessly build bots and streamline tasks.
  • Users appreciate the intuitive interface of Automation Anywhere, making automation easy and enhancing overall efficiency.
Cons
  • Users find Automation Anywhere's pricing model to be expensive and complex, which can be challenging for small teams.
  • Users find the steep learning curve challenging, especially for beginners navigating advanced features and debugging workflows.
  • Users find the missing features of Automation Anywhere Agentic Process Automation frustrating, limiting their workflow capabilities.
  • Users experience software bugs causing issues like errors in automation and problems with browser extensions.
  • Users often face bot issues including complex debugging and integration challenges, affecting overall usability and performance.

What Are Recent G2 Reviews of Automation Anywhere Agentic Process Automation?

What Are G2 Users Discussing About Automation Anywhere Agentic Process Automation?

Axero

Axero is a modern intranet and digital workplace platform that brings your people, content, and communication into one searchable, branded hub. Built for mid-size and enterprise companies, Axero is where HR leaders, internal communications teams, and IT administrators bring everything together — so employees can find information, collaborate on projects, and stay connected to what's happening across the company, no matter where they work. Key features and capabilities include: - Intranet & communication hub: Company news, announcements, and updates in one place, where every employee can actually see them - Knowledge management: Organized document libraries and wikis so nothing gets buried and information stays current - Team collaboration: Workspaces, task management, and project tools that keep teams moving without the back-and-forth - Tool consolidation: A native form builder, newsletter manager, and LMS mean fewer tools to juggle. And with Axero App Manager, you can build and deploy custom tools right inside the platform - People directory & profiles: Find the right person fast with employee search and org charts that actually reflect how the company is structured - Integrations: Connects with SharePoint, Microsoft 365, Google Workspace, Slack, and more so teams aren't starting from scratch Axero works for everyone, from employees who want drag-and-drop tools, to developers who want REST APIs, CSS overrides, webhooks, and full control through Axero App Manager. The result is an intranet that looks like your brand and works the way your people do. Available in the cloud or on-premise, with role-based permissions and SSO support. And when you work with Axero, you get more than software — you get a dedicated client success team that's with you through implementation, adoption, and everything after.

Average Rating: 4.3/5.0

Total Reviews: 99

How Do G2 Users Rate Axero?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Quality of Support: 8.9/10 (Category avg: 8.8/10)
  • Other Integrations: 7.5/10 (Category avg: 8.3/10)
  • Ease of Use: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Axero?

  • Seller: Axero Solutions, LLC
  • Company Website:
  • Year Founded: 2008
  • HQ Location: New York, NY
  • Twitter: @AxeroSolutions
    417 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    45 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 55% Medium, 24% Small

What Do G2 Reviewers Say About Axero?

AI-generated summary from verified user reviews

Pros
  • Users find Axero's platform to be intuitive and easy to use, facilitating quick adoption and implementation.
  • Users highlight Axero's timely and responsive customer support, ensuring their needs are met efficiently and effectively.
  • Users value the customization flexibility of Axero, allowing precise tailoring of their intranet for large organizations.
  • Users find Axero's setup to be easy and intuitive, making configuration and maintenance a seamless experience.
  • Users value the flexibility and all-in-one solution of Axero, enhancing knowledge sharing and content management in organizations.
Cons
  • Users find the learning curve challenging, especially when editing page layouts and managing features without support.
  • Users note the missing features in Axero, lacking certain promised functionalities and experiencing undesired changes post-updates.
  • Users find Axero not intuitive, with complex navigation and limited search functions hindering the user experience.
  • Users find the menu options overwhelming, which can complicate the initial setup and usage of Axero.
  • Users experience inefficient searching as it requires deep navigation and lacks comprehensive content coverage in results.

What Are Recent G2 Reviews of Axero?

What Are G2 Users Discussing About Axero?

Upland Panviva

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise.

Average Rating: 4.6/5.0

Total Reviews: 93

How Do G2 Users Rate Upland Panviva?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Quality of Support: 9.1/10 (Category avg: 8.8/10)
  • Other Integrations: 6.7/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Upland Panviva?

  • Seller: Upland Software
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    802 employees on LinkedIn®
  • Ownership: NASDAQ:UPLD

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Insurance
  • Company Size: 52% Medium, 41% Large

What Do G2 Reviewers Say About Upland Panviva?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Upland Panviva, noting its efficiency in streamlining information retrieval for critical tasks.
  • Users value the real-time analytics of Upland Panviva, enhancing efficiency in resource management and information retrieval.
  • Users enjoy the versatile daily use of Upland Panviva, finding it effective for both instructional and product materials.
  • Users find the ease of learning with Upland Panviva makes information access quick and efficient in demanding environments.
  • Users value the ease of use of Upland Panviva, benefiting from its versatile applications for various materials.
Cons
  • Users face customization issues with Upland Panviva, often needing to adapt to its framework instead of tailoring it.
  • Users experience occasional glitches with the system when managing images, though they are manageable.
  • Users experience integration issues with Upland Panviva, finding it challenging to customize for specific company needs.
  • Users find it difficult to integrate Upland Panviva with multi-platform systems, limiting customization to their specific needs.
  • Users face limited customization, often working within Upland Panviva's structure rather than adapting it to their needs.

What Are Recent G2 Reviews of Upland Panviva?

What Are G2 Users Discussing About Upland Panviva?

TextExpander

TextExpander helps teams work smarter by turning their collective knowledge into instant, reusable content, available anywhere they type. Keyboard shortcuts bring your Snippets—your most important messaging, templates, and responses—to your fingertips, so your team can communicate efficiently and consistently across every app. From customer support replies and recruiting outreach to clinical documentation and sales follow-ups, TextExpander makes it easy to share the right Snippets with everyone who needs them, keeping your whole team on the same page, every time.

Average Rating: 4.8/5.0

Total Reviews: 465

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How Do G2 Users Rate TextExpander?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.3/10 (Category avg: 8.8/10)
  • Other Integrations: 7.2/10 (Category avg: 8.3/10)
  • Ease of Use: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind TextExpander?

  • Seller: Text Expander
  • Company Website:
  • Year Founded: 2005
  • HQ Location: San Francisco, US
  • Twitter: @TextExpander
    12,184 Twitter followers
  • LinkedIn® Page: linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 40% Small, 28% Medium

What Do G2 Reviewers Say About TextExpander?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TextExpander, finding it efficient and straightforward for daily tasks.
  • Users love how TextExpander provides significant time savings, enhancing productivity and streamlining repetitive tasks efficiently.
  • Users find TextExpander a time-saving tool that enhances productivity by reducing repetitive typing tasks effectively.
  • Users highlight the super easy setup of TextExpander, making it accessible for everyone, regardless of tech skills.
  • Users enjoy TextExpander's ease of use and simplicity in boosting productivity with efficient text expansion features.
Cons
  • Users report software bugs that disrupt usage, including syncing issues and unexpected snippet pasting.
  • Users report frequent app crashes and snippets pasting unexpectedly, disrupting their workflow and causing frustration.
  • Users face a steep learning curve with TextExpander, making it challenging to fully utilize its features initially.
  • Users report app functionality issues with TextExpander, including bugs, crashes, and inefficient mobile performance.
  • Users find the complexity of navigation in Snippets challenging, suggesting improvements for better organization and clarity.

What Are Recent G2 Reviews of TextExpander?

What Are G2 Users Discussing About TextExpander?

Igloo

Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital experiences and unifies everything that matters: People, information, and processes across all teams. Consistently recognized as a leader by customers like Restoration Hardware, Leidos, and Marcus Hotels and renowned for an unwavering commitment to customer success, Igloo makes life better at work for millions of users. Learn more at igloosoftware.com.

Average Rating: 4.2/5.0

Total Reviews: 90

How Do G2 Users Rate Igloo?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.0/10)
  • Quality of Support: 8.5/10 (Category avg: 8.8/10)
  • Other Integrations: 10.0/10 (Category avg: 8.3/10)
  • Ease of Use: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Igloo?

  • Seller: Appspace
  • Year Founded: 2002
  • HQ Location: Tampa, FL
  • Twitter: @appspace
    781 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    481 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Non-Profit Organization Management
  • Company Size: 56% Medium, 30% Large

What Do G2 Reviewers Say About Igloo?

AI-generated summary from verified user reviews

Pros
  • Users find Igloo easy to set up and customize, greatly enhancing communication and collaboration within teams.
  • Users value the centralized management of Igloo, enhancing communication and streamlining collaboration between employees and customers.
  • Users appreciate the effective collaboration features of Igloo, enhancing communication and synchronizing processes effortlessly.
  • Users appreciate the effective collaboration features of Igloo, enhancing communication and streamlining processes among teams and customers.
  • Users praise Igloo for its efficient communication and collaboration, greatly enhancing interactions with employees and customers.
Cons
  • Users find the limited customization options challenging, especially for those without CSS experience.
  • Users find the limited features of Igloo lacking, particularly in page layouts and search functionality.
  • Users find the login process cumbersome and customization complex, making it frustrating for those lacking CSS skills.
  • Users find the expensive price of Igloo unjustified given its limited features and performance.
  • Users find the limited page layouts and inadequate search index hinder effective file management in Igloo.

What Are Recent G2 Reviews of Igloo?

What Are G2 Users Discussing About Igloo?

eXo Platform

eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost employee collaboration and engagement and manage company knowledge. To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more. Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need. The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features. The platform is open-source-based and has long bet on flexibility, standards and interoperability. Several extension points and APIs allow developers to extend and customize it or leverage its 40+ community add-ons. eXo has a very solid experience supporting enterprise clients since 15 years, including government, defence, financial, retail, healthcare, education and tech organizations.

Average Rating: 4.3/5.0

Total Reviews: 83

How Do G2 Users Rate eXo Platform?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Quality of Support: 8.6/10 (Category avg: 8.8/10)
  • Other Integrations: 10.0/10 (Category avg: 8.3/10)
  • Ease of Use: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind eXo Platform?

  • Seller: eXo Platform
  • Year Founded: 2003
  • HQ Location: Paris, Paris
  • Twitter: @eXoPlatform
    102,358 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    97 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About eXo Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the engaging activities on eXo Platform, fostering collaboration, transparency, and team spirit effectively.
  • Users value the employee engagement features of eXo Platform, enhancing collaboration and promoting team spirit effectively.
  • Users value the abundant marketing opportunities offered by eXo Platform, enhancing engagement and collaboration seamlessly.
  • Users appreciate the effective task management features of eXo Platform, enhancing team collaboration and operational efficiency.
  • Users value the team collaboration features of eXo Platform, enhancing engagement and efficiency among remote teams.

What Are Recent G2 Reviews of eXo Platform?

What Are G2 Users Discussing About eXo Platform?

Zendesk for Employee Service

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace.

Average Rating: 4.5/5.0

Total Reviews: 110

How Do G2 Users Rate Zendesk for Employee Service?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Quality of Support: 8.9/10 (Category avg: 8.8/10)
  • Other Integrations: 10.0/10 (Category avg: 8.3/10)
  • Ease of Use: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Zendesk for Employee Service?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Medium, 25% Small

What Do G2 Reviewers Say About Zendesk for Employee Service?

AI-generated summary from verified user reviews

Pros
  • Users value the quick access to company knowledge with Unleash, enhancing efficiency and team synchronization.
  • Users value the time-saving capabilities of Zendesk for Employee Service, significantly enhancing team efficiency and productivity.
  • Users value the AI-powered search capabilities of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration.
  • Users appreciate the easy integrations of Zendesk for Employee Service, quickly getting up and running with excellent support.
  • Users appreciate the smooth integration process of Zendesk for Employee Service, enabling quick deployment and enhanced productivity.
Cons
  • Users find the AI limitations of Zendesk frustrating, with subpar code generation and transparency issues regarding algorithms.
  • Users note the limited features of Zendesk for Employee Service, lacking advanced options for complex needs.
  • Users find the limited options in Zendesk for Employee Service restricts advanced functionality and customization.
  • Users find the missing features in Zendesk for Employee Service limit its functionality for more complex needs.
  • Users experience slow loading times for complex information retrieval, impacting the overall efficiency of the platform.

What Are Recent G2 Reviews of Zendesk for Employee Service?

What Are G2 Users Discussing About Zendesk for Employee Service?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated