Lark Pricing Overview

I like how Lark has the abilities of Google Docs, Google Sheets, and a built-in database creator. This allows me to work on bases and integrate a lot of functions for it that helps me cascade a lot of updates to our internal stakeholders easily. I use this everyday (Monday to Friday) and I've never had any issues with the platform itself.

It is easy to implement a lot of changes in the platform, such as creating group chats, setting up bots and bases, among other things. I also like that Lark makes it easy to integrate my work email onto the platform. Review collected by and hosted on G2.com.

I guess this is very nit-picky of me, but I don't like how Lark functions on a web browser (stuck using Lark web because of ChromeOS). You cannot call directly and would have to set up a calendar invite for a quick call that you could have easily done on the Windows program. Review collected by and hosted on G2.com.

It's all-in-one so your shortcuts are from one app. Review collected by and hosted on G2.com.

Because it's all-in-one, nothing is great. It's just subpar. Every time you respond to a thread, another chat appears in your pipeline so you've got to close threads consistently. They send you marketing details through the app. No such things as calls going over, you've got to extend calls timelines through the calendar. Tables are massive in size - a 0.22GB SQL database is 3.15GB using their tables because of their foundational formatting. External sharing is exceptionally convoluted. Bidirectional syncing across external apps isn't really bidirectional.

Probably the nail in the coffin though is that if you purchase a seat and you have turnover, you still pay for that seat. There is no way to cancel this from the platform. There's also no way to cancel your account from the platform. Support's response to trying to cancel your account? "Reach out to your bank to cancel your card and create a new one so that you don't get charged by us anymore"

No such thing as notifications on upcoming subscription renewals, so when you get charged every 6 months and you ask to cancel, you can't because "you already paid." So, if you want to delete your account and disband the organization, "Just log back in later when your subscription has finished and cancel then" Forget prorated refunds, not a thing.

Service and policies are terrible and realistically, for the amount of money you spend, you're better off going to specialized tools that actually do really well at whatever they do versus one singular place that does everything in a sub-par fashion. Review collected by and hosted on G2.com.