# Best IT Asset Management Software for Medium-Sized Businesses *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall IT Asset Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business IT Asset Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business IT Asset Management category. In addition to qualifying for inclusion in the IT Asset Management Software category, to qualify for inclusion in the Medium-Sized Business IT Asset Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top IT Asset Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,347 reviews) | Live endpoint inventory with automated patch enforcement | "[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)" | | 2 | [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) | 4.3/5.0 (448 reviews) | Lifecycle tracking inside ServiceNow ITSM workflows | "[Efficient and scalable solution for managing IT assets and lifecycle](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12737433)" | | 3 | [Deel IT](https://www.g2.com/products/deel-it/reviews) | 4.8/5.0 (271 reviews) | Global device logistics for distributed contractors | "[Fast, Hassle-Free Transfers and Easy Payments with Deel](https://www.g2.com/survey_responses/deel-it-review-13043793)" | | 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,185 reviews) | Per-technician RMM with unlimited endpoint patching | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 5 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,904 reviews) | Remote asset support with device monitoring | "[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)" | | 6 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,290 reviews) | ITIL-aligned ticketing with integrated CMDB | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" | | 7 | [Flexera One](https://www.g2.com/products/flexera-one/reviews) | 4.3/5.0 (116 reviews) | License reconciliation with Technopedia normalization engine | "[A must have tool for inventory management for every organisation](https://www.g2.com/survey_responses/flexera-one-review-11647810)" | | 8 | [Tanium](https://www.g2.com/products/tanium/reviews) | 4.5/5.0 (67 reviews) | Real-time endpoint queries across large-scale infrastructure | "[Real-Time Visibility and Fast Global Remediation with Tanium](https://www.g2.com/survey_responses/tanium-review-12961686)" | | 9 | [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) | 4.5/5.0 (85 reviews) | — | "[Real-Time Visibility and Centralized Endpoint Management That Scales](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404)" | | 10 | [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) | 4.9/5.0 (1,311 reviews) | Compliance-driven IT asset visibility and documentation | "[Transforming Compliance and Security Management with Scrut Automation](https://www.g2.com/survey_responses/scrut-automation-review-10499291)" | --- ## What Are the Most Common Questions About IT Asset Management Software? *AI-generated · Last updated: May 26, 2026* ### What IT Asset Management providing WiFi-based phones with faxing and texting integration for small teams? Based on G2 reviews, small teams evaluating IT Asset Management software most often prioritize centralized visibility, easy setup, and the ability to manage devices and workflows from one place. Reviewers consistently mention that products in this category are most useful when they simplify day-to-day administration, reduce manual tracking, and support distributed work without adding complexity. According to verified users, strong integrations, straightforward interfaces, and faster onboarding matter more than broad feature claims alone. G2 reviewers mention that buyers should look for tools that keep asset records accurate, streamline onboarding and offboarding, and make it easier to track equipment, software, and support activity across locations. ### What highest rated IT Asset Management for small dental offices and tow businesses needing unified communications? Based on G2 reviews, smaller organizations typically value IT Asset Management software that is easy to learn, simple to deploy, and effective at keeping assets, users, and support work organized in one place. According to verified users, the most helpful products reduce spreadsheet work, improve visibility into assigned devices, and support faster issue resolution through centralized records. G2 reviewers mention that reliability, intuitive navigation, and responsive support are especially important for lean teams without dedicated platform specialists. In this category, highly rated tools tend to stand out when they help teams monitor inventory, document ownership, and stay current on hardware status without requiring heavy customization or a long setup cycle. ### What is the best IT Asset Management for founders making phone calls without disclosing personal cell numbers? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews) stands out as the strongest fit within this dataset because reviewers repeatedly highlight centralized management, remote support, and an easy-to-use interface that helps keep business operations separate and organized. According to verified users, founders and small teams tend to benefit most from software that simplifies device oversight, reduces manual processes, and supports work from anywhere through one platform. G2 reviewers mention that having asset visibility, remote access, and streamlined onboarding in a single tool makes it easier to manage operations professionally as a company grows. While reviews focus on IT management rather than calling workflows, ease of setup and centralized control are recurring strengths. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – used for centralized endpoint management, remote access, patching, and asset visibility in growing teams ### Which IT Asset Management platforms allow answering calls from cell phone app via any location? Based on G2 reviews, this category data is centered on asset visibility, remote support, lifecycle tracking, and centralized IT operations rather than mobile calling workflows. According to verified users, the most relevant strengths buyers mention are remote management, support for distributed teams, and the ability to monitor and manage devices from anywhere. G2 reviewers mention that products such as NinjaOne, Deel IT, and Atera help teams support remote staff, manage global devices, and maintain visibility across multiple locations. However, the reviews provided do not specifically confirm cell phone app call answering capabilities. For this question, buyers should treat remote accessibility and distributed device management as supported review themes, while validating telephony-specific workflows directly in product evaluations. ### Which IT Asset Management systems solve dropped calls and calls routing to voicemail automatically? Based on G2 reviews, the strongest documented value in this category is operational visibility rather than direct telephony troubleshooting. According to verified users, these systems are most often praised for tracking hardware, software, device health, and support workflows in one place. G2 reviewers mention that centralized dashboards, proactive monitoring, and remote troubleshooting can help teams identify infrastructure or endpoint issues faster, which may indirectly improve service continuity. Still, the review data does not specifically verify dropped-call remediation or voicemail routing automation. Buyers asking this question should focus on products that reviewers describe as reliable, easy to monitor, and strong at issue detection, then confirm any voice-routing capabilities separately during demos or trials. ### Which IT Asset Management tools reduce reliability issues where phone system goes down during internet interruption? Based on G2 reviews, users in this category consistently value products that improve resilience through centralized management, monitoring, and better visibility into device and network-related issues. According to verified users, tools that reduce manual oversight and help teams respond faster to outages are especially useful in distributed environments. G2 reviewers mention proactive alerts, centralized dashboards, and automation as common advantages because they help IT teams spot failures, patch endpoints, and troubleshoot remotely before problems spread. That said, the review set does not directly confirm internet-failover or phone-system continuity features. Buyers concerned about interruption risk should prioritize platforms with strong monitoring and incident visibility, then verify communications failover requirements outside the review evidence. ### What IT Asset Management adopted by founders and account executives for ease of connecting multiple locations? Based on G2 reviews, teams connecting multiple locations tend to prefer software that centralizes inventory, support, and asset data so everyone works from the same source of truth. According to verified users, the biggest benefit is reducing fragmentation across spreadsheets, emails, and disconnected tools. G2 reviewers mention that products in this category are most effective when they support remote access, distributed device oversight, and straightforward onboarding for growing organizations. Review themes consistently point to easier collaboration, faster troubleshooting, and clearer ownership records when locations are managed in one platform. For founders and account-facing teams, the main buyer value is simplicity: software that keeps assets visible, current, and manageable across offices without creating extra administrative burden. ### What most trusted IT Asset Management by IT operations managers and system administrators based on user reviews? Based on G2 reviews, trust in this category is most often tied to visibility, reliability, and ease of managing assets at scale. According to verified users, products earn confidence when they centralize inventory, reduce spreadsheet dependence, and make it easier to track ownership, lifecycle status, and support history. G2 reviewers mention that trusted platforms also stand out for responsive support, straightforward setup, and integrations that keep data current across systems. Within this review set, buyers repeatedly praise solutions that improve operational consistency and reduce manual effort. For IT operations managers and system administrators, the most trusted options are the ones reviewers describe as dependable in daily use and effective at creating a clear, shared view of the environment. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – chosen for centralized endpoint management, patching, remote support, and strong day-to-day usability - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) – used for lifecycle visibility, compliance tracking, reporting, and integration with broader IT workflows - [Atera](https://www.g2.com/products/atera/reviews) – valued for all-in-one monitoring, ticketing, automation, and managing many devices from one platform ### What should small business owners evaluate when choosing IT Asset Management for reliability and connectivity? Based on G2 reviews, small business owners should evaluate how well the software keeps asset information accurate, supports remote environments, and simplifies daily operations. According to verified users, the most important factors are ease of setup, intuitive navigation, centralized records, and the ability to monitor and manage devices without relying on scattered spreadsheets or multiple tools. G2 reviewers mention that strong integrations, clear reporting, and responsive support also matter because they reduce friction as teams grow. Reliability in this category is usually reflected through stable performance, faster issue visibility, and easier troubleshooting. Buyers should also check whether the platform fits their actual workflow, since some reviewers note that advanced customization and reporting can require more effort. ### What IT Asset Management used by founders for simple setup launching within one hour? Based on G2 reviews, founders looking for fast setup should focus on products reviewers describe as easy to deploy, intuitive to navigate, and quick to adopt without heavy technical overhead. According to verified users, the best early-stage fit is software that centralizes assets and support processes while minimizing training needs. G2 reviewers mention quick onboarding, clean interfaces, and immediate operational visibility as major advantages for lean teams. Across this dataset, users repeatedly value platforms that reduce manual tracking and let teams get productive quickly after setup. For founders, the strongest buying signal is not feature volume but how quickly the system starts delivering clarity on devices, ownership, and lifecycle management with minimal administrative friction. ## How Many IT Asset Management Software Products Does G2 Track? **Total Products under this Category:** 249 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Tanium (+0.7%) - Among all products in this category, Tanium recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank IT Asset Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 20,100+ Authentic Reviews - 249+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which IT Asset Management Software Is Best for Your Use Case? - **Best for Small Businesses:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best for Mid-Market:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best for Enterprise:** [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - **Highest User Satisfaction:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### 360Learning 360Learning is the AI-driven enterprise LMS that closes skills gaps by capturing internal expertise with collaborative learning Academies. Legacy systems force L&D teams to choose between scale and relevance. 360Learning eliminates this trade-off. 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[NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,347 **How Do G2 Users Rate NinjaOne?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.7/10 (Category avg: 8.2/10) **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,121 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 48% Mid-Market, 44% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Automation (820 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (715 reviews) - Limited Features (396 reviews) - Improvement Needed (372 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in managing assets and running tools seamlessly with NinjaOne. - Users find the **remote access features** of NinjaOne extremely useful for managing and monitoring devices effectively. - Users appreciate the **automated updates and alerts** from NinjaOne, significantly simplifying device management for IT teams. - Users appreciate the **automation features** of NinjaOne, making remote management and device settings incredibly efficient. - Users appreciate the **excellent customer support** from NinjaOne, finding knowledgeable staff and guidance readily available. **Cons:** - Users find NinjaOne's **missing features** limit its functionality, particularly in the mobile app and policy application. - Users note the **limited features** of NinjaOne, expressing a desire for more basic options and improved functionalities. - Users feel that NinjaOne needs **improvement in search functionality** and faster delivery of requested features. - Users feel the **search function needs improvement** and request a better ticketing dashboard for efficiency metrics. - Users report **feature issues** with function settings and role management, impacting overall usability and control. #### What Are Recent G2 Reviews of NinjaOne? **"[Super Easy and Effective - Loved my Experience!](https://www.g2.com/survey_responses/ninjaone-review-9229992)"** **Rating:** 5.0/5.0 stars *— Kyle P.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-9229992) --- **"[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)"** **Rating:** 4.0/5.0 stars *— Richard T.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-12791930) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 2. [Deel IT](https://www.g2.com/products/deel-it/reviews) Deel IT is a global IT management platform that helps organizations provision, secure, support, and recover employee devices and software across distributed teams. It enables IT teams to manage the full device and access lifecycle for remote and international employees, with onboarding and offboarding actions triggered automatically through connected HR systems. Devices arrive ready to use with predefined security, applications, and access controls, and are recovered and secured when employees leave. Deel IT supports operations in more than 130 countries and replaces manual coordination across vendors, regions, and tools with centralized workflows and shared visibility across IT and HR. Key capabilities and value include: - Device lifecycle management: Centralized ordering, shipping, tracking, repairs, recovery, storage, and reuse of laptops and accessories with real-time inventory visibility, supported by a 99.1% on-time delivery rate. - Global device recovery: Coordinated collection, wiping, storage, and redeployment of devices worldwide, with a 96% global device recovery rate. - Mobile device management (MDM): Automated enrollment, policy enforcement, remote locking, and device wiping to maintain compliance and consistency across all company-owned devices. - Security and endpoint protection: Built-in endpoint monitoring, encryption, and threat prevention help protect company data across distributed environments. - Access and identity management: Single sign-on, multi-factor authentication, and automated access provisioning and revocation ensure employees have appropriate access throughout their lifecycle. - Software and app provisioning: Applications and licenses are assigned, updated, and removed automatically based on employee status. - Global IT support: 24/7 employee-facing support provides troubleshooting and device assistance across regions and time zones. - HR-connected automation: Onboarding and offboarding workflows sync with HR systems to reduce handoffs and manual work. Deel IT is used by IT managers, system administrators, and People Ops teams who need centralized control, security, and visibility as their workforce scales globally. **Average Rating:** 4.8/5.0 **Total Reviews:** 271 **How Do G2 Users Rate Deel IT?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Deel IT?** - **Seller:** [Deel](https://www.g2.com/sellers/deel) - **Company Website:** https://www.deel.com/ - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @deel (30,540 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/deel/ (9,619 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Interpreter - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 44% Small-Business #### What Are Deel IT's Pros and Cons? **Pros:** - Ease of Use (294 reviews) - Simple (100 reviews) - Intuitive (97 reviews) - Customer Support (58 reviews) - User Interface (50 reviews) **Cons:** - Expensive (46 reviews) - Improvement Needed (44 reviews) - Insufficient Information (37 reviews) - Missing Features (37 reviews) - Slow Performance (33 reviews) ### What Do G2 Reviewers Say About Deel IT? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **unmatched ease of use** of Deel IT, simplifying logistics and enhancing communication effectively. - Users find Deel IT to be **user-friendly** , with easy navigation and a simple process for managing international payments. - Users value the **intuitive design** of Deel IT, making it easy to navigate and manage payments effortlessly. - Users value the **quick response time** of Deel IT's customer support, making their experience smooth and efficient. - Users appreciate the **intuitive and easy-to-use interface** of Deel IT, enhancing their overall experience. **Cons:** - Users express concern about the **high costs** associated with Deel IT, especially regarding fees and limited insurance options. - Users find the **interface overwhelming and cluttered** , preferring a more streamlined experience with essential features easily accessible. - Users face **insufficient information** regarding eligibility and processes, complicating access to services like the Deel card. - Users find the **missing features** frustrating, especially regarding limited cryptocurrency wallet options and interface clutter. - Users experience **slow performance** with the mobile app, including occasional lags and freezes affecting usability. #### What Are Recent G2 Reviews of Deel IT? **"[Fast, Hassle-Free Transfers and Easy Payments with Deel](https://www.g2.com/survey_responses/deel-it-review-13043793)"** **Rating:** 5.0/5.0 stars *— Hammad Q.* [Read full review](https://www.g2.com/survey_responses/deel-it-review-13043793) --- **"[Streamlined Global Payments with Exceptional Security](https://www.g2.com/survey_responses/deel-it-review-12644513)"** **Rating:** 5.0/5.0 stars *— Sofia A.* [Read full review](https://www.g2.com/survey_responses/deel-it-review-12644513) --- ### 3. [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. **Average Rating:** 4.3/5.0 **Total Reviews:** 448 **How Do G2 Users Rate ServiceNow IT Asset Management?** - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.3/10 (Category avg: 8.2/10) **Who Is the Company Behind ServiceNow IT Asset Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 53% Enterprise, 18% Mid-Market #### What Are ServiceNow IT Asset Management's Pros and Cons? **Pros:** - Asset Management (45 reviews) - Ease of Use (22 reviews) - Integrations (19 reviews) - Tracking (15 reviews) - Features (11 reviews) **Cons:** - Learning Curve (15 reviews) - Expensive (14 reviews) - Complexity (7 reviews) - Difficult Setup (7 reviews) - Insufficient Information (5 reviews) ### What Do G2 Reviewers Say About ServiceNow IT Asset Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **comprehensive asset tracking features** of ServiceNow IT Asset Management, enhancing cost efficiency and budget accuracy. - Users appreciate the **ease of use** of ServiceNow IT Asset Management, simplifying asset management with everything in one place. - Users appreciate the **seamless integrations** of ServiceNow IT Asset Management, enhancing efficiency in software asset management. - Users appreciate the **seamless tracking** of IT assets, enhancing integration and management efficiency across systems. - Users value the **robust features** of ServiceNow IT Asset Management, enhancing efficiency and cost-effectiveness in asset management. **Cons:** - Users find the **learning curve challenging** , requiring significant time and effort to master the platform effectively. - Users feel that the pricing for ServiceNow IT Asset Management is **too expensive** for small companies and budget-conscious clients. - Users find the **complexity** of initial setup and licensing in ServiceNow IT Asset Management can be overwhelming and time-consuming. - Users find the **difficult setup** of ServiceNow IT Asset Management to be complex and time-consuming, requiring extra effort. - Users find the **insufficient information** on setup and integrations complicates the experience with ServiceNow IT Asset Management. #### What Are Recent G2 Reviews of ServiceNow IT Asset Management? **"[Efficient and scalable solution for managing IT assets and lifecycle](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12737433)"** **Rating:** 4.0/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12737433) --- **"[Robust, Scalable Asset Management with Seamless CMDB Integration](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12934032)"** **Rating:** 5.0/5.0 stars *— Karpagaeswari S.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12934032) --- #### What Are G2 Users Discussing About ServiceNow IT Asset Management? - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote ### 4. [Lansweeper](https://www.g2.com/products/lansweeper/reviews) Lansweeper is the leader in Cyber Asset Intelligence, providing a single source of truth for complete visibility across IT, OT, and cloud environments. By providing a complete, accurate, consolidated, and unified view of all your technology asset state in one centralized platform, Lansweeper ensures no asset is overlooked. It delivers actionable insights, identifies risks and opportunities, and automates time-consuming tasks, boosting productivity and saving valuable time. By seamlessly connecting teams and tools, Lansweeper enhances collaboration and drives cost-effective operational efficiency. Whether optimizing workflows, ensuring compliance, or improving resource allocation, Lansweeper transforms IT into a strategic enabler of success, empowering organizations to make smarter, data-driven decisions and achieve measurable business outcomes. Since 2004, Lansweeper has empowered organizations to stay competitive with accurate, actionable data that strengthens security, drives strategic decisions, and boosts operational efficiency. Trusted by over 30,000 customers, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, Lansweeper serves enterprises, governments, financial institutions, NGOs, and universities worldwide. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Lansweeper?** - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.9/10 (Category avg: 8.2/10) **Who Is the Company Behind Lansweeper?** - **Seller:** [Lansweeper](https://www.g2.com/sellers/lansweeper) - **Company Website:** https://www.lansweeper.com - **Year Founded:** 2004 - **HQ Location:** Merelbeke, Belgium - **Twitter:** @Lansweeper (3,201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5239202/ (410 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 63% Mid-Market, 28% Enterprise #### What Are Lansweeper's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Alerts (1 reviews) - Integrations (1 reviews) - Tracking (1 reviews) - User Interface (1 reviews) **Cons:** - App Limitations (1 reviews) - Cloud Integration (1 reviews) - Setup Difficulty (1 reviews) ### What Do G2 Reviewers Say About Lansweeper? *AI-generated summary from verified user reviews* **Pros:** - Users value the **comprehensive asset management** capabilities of Lansweeper, enhancing visibility and tracking efficiency. - Users value the **live scanning and alerting** for quick identification of failed scan errors and asset management. - Users value the **integration capabilities** of Lansweeper, providing a unified source of truth for IT departments. - Users commend the **tracking capabilities** of Lansweeper for managing assets and warranties effectively. - Users appreciate the **intuitive user interface** of Lansweeper, which enhances navigation and overall usability. **Cons:** - Users experience **app limitations** with UI performance and restricted asset visibility, impacting their efficiency and usability. - Users often face **performance issues** with Lansweeper's cloud integration, hindering their operational efficiency and customization. - Users experience **setup difficulties** with Lansweeper, facing performance issues and limited functionality across platforms. #### What Are Recent G2 Reviews of Lansweeper? **"[Effortless Asset Tracking with Stellar Support](https://www.g2.com/survey_responses/lansweeper-review-12661648)"** **Rating:** 5.0/5.0 stars *— Michael F.* [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12661648) --- **"[A Single Source of Truth for IT Data—AD, Azure, Hardware, and More](https://www.g2.com/survey_responses/lansweeper-review-12400476)"** **Rating:** 4.5/5.0 stars *— Peter W.* [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12400476) --- #### What Are G2 Users Discussing About Lansweeper? - [What is Lansweeper used for?](https://www.g2.com/discussions/what-is-lansweeper-used-for) - [Is Lansweeper free?](https://www.g2.com/discussions/is-lansweeper-free) - [What is Lansweeper agent?](https://www.g2.com/discussions/what-is-lansweeper-agent) - [Is Lansweeper safe?](https://www.g2.com/discussions/is-lansweeper-safe) - 2 comments - [What can Lansweeper do?](https://www.g2.com/discussions/what-can-lansweeper-do) - 1 comment ### 5. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,290 **How Do G2 Users Rate Freshservice?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Freshservice?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### What Are Freshservice's Pros and Cons? **Pros:** - Ease of Use (229 reviews) - Features (116 reviews) - Automation (101 reviews) - Ticketing System (101 reviews) - Ticket Management (92 reviews) **Cons:** - Missing Features (83 reviews) - Limited Features (56 reviews) - Limited Customization (47 reviews) - Learning Curve (45 reviews) - Ticketing Issues (44 reviews) ### What Do G2 Reviewers Say About Freshservice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Freshservice, finding it intuitive and user-friendly for managing tickets. - Users love the **user-friendly interface** and extensive features of Freshservice that simplify task management and automation. - Users love the **automation capabilities** of Freshservice, enhancing efficiency in managing tasks and workflows seamlessly. - Users value the **ease of use** in Freshservice's ticketing system, streamlining requests and improving team efficiency significantly. - Users appreciate the **ease of use** in Freshservice, streamlining ticket submissions and improving team efficiency significantly. **Cons:** - Users are frustrated by **missing features** and the high costs of additional licenses for limited usage. - Users face **limited features** in Freshservice, lacking essential functionality that impacts usability compared to competitors like Zendesk. - Users express frustration with **limited customization** options, making it difficult to achieve desired branding and functionality. - Users find the **steep learning curve** challenging due to a lack of tutorials and complex customization options. - Users report **ticketing issues** with Freshservice, including limitations and missing features compared to competitors like Zendesk. #### What Are Recent G2 Reviews of Freshservice? **"[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)"** **Rating:** 4.5/5.0 stars *— Brooks A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12723378) --- **"[Powerful Ticketing, SLAs, Automations, and Analytics That Boost Agent Organization](https://www.g2.com/survey_responses/freshservice-review-12805161)"** **Rating:** 4.0/5.0 stars *— Davi A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12805161) --- #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### 6. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,185 **How Do G2 Users Rate Atera?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.1/10 (Category avg: 8.2/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera to be **extremely easy to use** , offering a seamless experience for managing multiple devices efficiently. - Users value the **powerful automation tools** in Atera, streamlining workstation management and enhancing efficiency. - Users appreciate Atera's **unified all-in-one dashboard** , which streamlines remote access, monitoring, and ticketing efficiently. - Users value the **efficiency** of Atera, appreciating its automation and ease of use for improved workflow and results. - Users value the **unified monitoring** capabilities of Atera, streamlining their workflow and improving efficiency through integration. **Cons:** - Users find the **missing features** in Atera, such as workflow/checklist/tasks, limit functionality and increase frustration. - Users find the **limited features** in Atera's mobile app a drawback compared to the web dashboard and pricing structure. - Users note the need for **improvements in interface consistency** and the agent installation process for Atera. - Users find that **report loading times and limited customization** hinder the overall experience with Atera. - Users experience **feature issues** with Atera, including billing increments and remote access reliability disrupting workflows. #### What Are Recent G2 Reviews of Atera? **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 7. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,904 **How Do G2 Users Rate TeamViewer?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.5/10 (Category avg: 8.2/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (138 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of TeamViewer, quickly connecting with clients and scheduling meetings effortlessly. - Users appreciate the **ease of use** of TeamViewer, valuing its reliable connections and intuitive interface for remote access. - Users value the **ease of use** of TeamViewer, enjoying reliable access for seamless remote support and control. - Users highlight the **easy access** of TeamViewer, enabling seamless remote control and support across devices. - Users value the **seamless remote access** provided by TeamViewer, enabling efficient collaboration and problem-solving from anywhere. **Cons:** - Users experience **connection issues** with TeamViewer, particularly during slow or unstable internet conditions, impacting performance. - Users experience **connectivity issues** with TeamViewer due to performance drops on slow connections and account requirement hassles. - Users find TeamViewer's pricing to be **expensive** , especially for commercial use compared to other options available. - Users experience **slow performance** during weak internet connections, affecting usability and loading times despite updates. - Users frequently experience **remote access issues** with TeamViewer, including connection failures and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)"** **Rating:** 5.0/5.0 stars *— Ebini M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-12714214) --- **"[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)"** **Rating:** 5.0/5.0 stars *— Danny B.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-4314442) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 8. [Flexera One](https://www.g2.com/products/flexera-one/reviews) Flexera One is a SaaS-based IT management solution designed with and for organizations like yours with highly complex hybrid environments. With Flexera One, you can visualize your entire estate and make data-driven decisions from on-premise to SaaS to the cloud. IT Visibility Flexera One’s IT Visibility solution delivers the most comprehensive and clear view of your IT estate. Discovery and normalization—gain consistent, reliable data and take control of assets to draw valuable insights across software, hardware, SaaS and cloud. Data enrichment—enhance your IT inventory data with market intelligence that improves your decision-making abilities, via Technopedia—the largest and most trusted IT asset information source in the world. Unified data visualization—simplify the view of your environment with clear understanding and analytic that provide context for business initiatives spanning your entire IT estate. IT Asset Management Flexera One’s IT asset management (ITAM) starts with knowing what you have in your IT ecosystem—across hardware, software, SaaS, cloud, containers, clusters and virtual technologies. Optimized for today’s digital business, find the evidence required to determine license consumption, such as IBM sub-capacity requirements. Software asset management— Flexera One is the only SAM solution to solve the exponentiality of licensing with depth, breadth, algorithms and automation required to truly create a trusted and accurate license position. Hardware asset management— manage the hardware you own or lease, no matter where it is. Make critical hardware lifecycle decisions to support user productivity, business continuity and make the most of your hardware investments. SaaS management— get a current and complete picture of SaaS usage to support your business stakeholders while optimizing SaaS spend with all your vendors. Take action by discovering shadow SaaS, removing redundant applications and optimizing subscriptions based on actual usage automatically. Software request and reharvest— proactively reduce the sprawl and provide end users with a catalog of approved software, SaaS and cloud instances–helping you get them within guard rails while enabling the business to be agile and innovative. Reclaim unused technology to avoid future costs. Integrate with ITSM providers so you can meet users where they are and provide a seamless end-user experience. Cloud Cost Optimization Flexera One offers a unique approach to cloud cost optimization that enables cloud governance teams to work collaboratively with business units and cloud resource owners to optimize spend. With Flexera One, you get a comprehensive set of cloud cost optimization capabilities designed to easily reduce costs across your entire cloud environment. Cloud Cost Management— Get visibility into cloud usage and costs for all your cloud accounts. You can evaluate and report on your most cost-effective regions and instance sizes, and dive deep into public and private cloud costs by application, category, business unit, cost center, department or team. You also can allocate costs for chargeback and showback with complete backup and justification. Cloud Governance— Flexera One offers a powerful policies engine that enables your cloud governance teams to manage and control hybrid cloud use with out-of-the-box and custom policies to automate governance of costs, operations, security and compliance. Cloud Migration and Modernization Successful IT modernization requires proper analysis, prioritization and planning. Flexera One’s Cloud Migration and Modernization provides the actionable intelligence you need to optimize your cloud modernization and migration—no matter where you are on your cloud journey. Cloud Migration Planning— Flexera one gives you the actionable intelligence needed to optimize your on-premises to cloud migration journey from start to finish with full context visibility into business services. Cloud Cost Assessment — Flexera One provides comprehensive workload assessments to show you which cloud type, provider, custom instance choice, buying type and resource provisioning are best for your workload, budget and performance requirements—all to optimize your cloud cost savings. Workload Placement — Cloud migration and modernization provides comprehensive workload assessments for full visibility into your current workloads, so you can prioritize and identify which providers are best for your performance requirements to ensure successful migration of workloads to the cloud. **Average Rating:** 4.3/5.0 **Total Reviews:** 116 **How Do G2 Users Rate Flexera One?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 8.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Flexera One?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analyst, Consultant - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 75% Enterprise, 16% Mid-Market #### What Are Flexera One's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Features (47 reviews) - Integrations (37 reviews) - Product Quality (36 reviews) - Visibility (35 reviews) **Cons:** - Complexity (37 reviews) - Difficult Learning (35 reviews) - Learning Curve (31 reviews) - Complex Setup (25 reviews) - Difficult Setup (23 reviews) ### What Do G2 Reviewers Say About Flexera One? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Flexera One, thanks to its intuitive interface and streamlined management features. - Users value the **unified dashboard** of Flexera One, providing insightful management of on-premises and cloud environments. - Users value the **seamless integration capabilities** of Flexera One, enhancing visibility across hybrid IT environments. - Users value the **product quality** of Flexera One, benefiting from its seamless integrations and advanced capabilities. - Users value the **unified visibility** Flexera One delivers, simplifying management across all IT assets effortlessly. **Cons:** - Users face a **steep learning curve** with Flexera One due to its complex setup and feature-rich interface. - Users find **difficult learning** aspects due to the overwhelming features and steep learning curve for advanced functionalities. - Users find the **learning curve challenging** , noting that onboarding can be time-consuming and overwhelming initially. - Users often struggle with the **complex setup** of Flexera One, finding initial implementation and integration resource-intensive. - Users find the **difficult setup** of Flexera One challenging, requiring significant time and technical expertise for implementation. #### What Are Recent G2 Reviews of Flexera One? **"[A must have tool for inventory management for every organisation](https://www.g2.com/survey_responses/flexera-one-review-11647810)"** **Rating:** 5.0/5.0 stars *— Adeeba I.* [Read full review](https://www.g2.com/survey_responses/flexera-one-review-11647810) --- **"[Accurate Spend Visibility and Deep License Intelligence for Confident Decisions](https://www.g2.com/survey_responses/flexera-one-review-12669217)"** **Rating:** 4.0/5.0 stars *— imad M.* [Read full review](https://www.g2.com/survey_responses/flexera-one-review-12669217) --- ### 9. [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. Enterprises choose HCL BigFix for: - A single-agent, unified platform for endpoint and infrastructure management - Centralized visibility and control across 155M+ endpoints and 90+ operating system variants - Automated patching, continuous compliance, and real-time vulnerability remediation with \>98% first-pass patch success - AI-driven automation and agentic workflows powered by AEX to enable proactive self-healing and improved Digital Employee Experience (DEX) **Average Rating:** 4.5/5.0 **Total Reviews:** 85 **How Do G2 Users Rate HCL BigFix?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind HCL BigFix?** - **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies) - **Year Founded:** 1999 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @hcltech (425,043 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1756/ (246,058 employees on LinkedIn®) - **Ownership:** NSE - National Stock Exchange of India **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 38% Mid-Market, 36% Enterprise #### What Are HCL BigFix's Pros and Cons? **Pros:** - Automation (1 reviews) - Centralized Management (1 reviews) - Ease of Use (1 reviews) - Endpoint Management (1 reviews) - Patching Efficiency (1 reviews) **Cons:** - Complexity (1 reviews) - Learning Curve (1 reviews) - Poor Interface Design (1 reviews) - Poor Reporting (1 reviews) - Poor UI (1 reviews) ### What Do G2 Reviewers Say About HCL BigFix? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of HCL BigFix, simplifying endpoint management and enhancing security efficiently. - Users appreciate the **centralized management** of HCL BigFix, streamlining endpoint management and enhancing security efficiency. - Users appreciate the **ease of use** of HCL BigFix, enjoying streamlined management and efficient endpoint control. - Users appreciate the **real-time visibility and centralized management** of HCL BigFix, enhancing security and reducing operational effort. - Users appreciate the **patching efficiency** of HCL BigFix, enhancing security and reducing operational workload significantly. **Cons:** - Users find the **complex UI** of HCL BigFix challenging, leading to a steep learning curve and time-consuming tasks. - Users find the **learning curve steep** for HCL BigFix due to its complex UI and time-consuming customization. - Users find the **poor interface design** of HCL BigFix complex and unintuitive, raising the learning curve for newcomers. - Users find the **poor reporting** in HCL BigFix frustrating, as it complicates accessing valuable business insights. - Users find HCL BigFix's **poor UI** complicates navigation, making it challenging for newcomers to learn effectively. #### What Are Recent G2 Reviews of HCL BigFix? **"[Real-Time Visibility and Centralized Endpoint Management That Scales](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404)"** **Rating:** 5.0/5.0 stars *— Sourabh M.* [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404) --- **"[Best for Server patching](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779)"** **Rating:** 5.0/5.0 stars *— Deepak S.* [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779) --- #### What Are G2 Users Discussing About HCL BigFix? - [What is the basic function provided by BigFix inventory?](https://www.g2.com/discussions/what-is-the-basic-function-provided-by-bigfix-inventory) - [What feature sets does the BigFix Lifecycle module provide?](https://www.g2.com/discussions/what-feature-sets-does-the-bigfix-lifecycle-module-provide) - [What is BigFix HCL?](https://www.g2.com/discussions/what-is-bigfix-hcl) - 3 comments - [What does BigFix software do?](https://www.g2.com/discussions/what-does-bigfix-software-do) ### 10. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. **Average Rating:** 4.3/5.0 **Total Reviews:** 774 **How Do G2 Users Rate SolarWinds Service Desk?** - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.0/10 (Category avg: 8.2/10) **Who Is the Company Behind SolarWinds Service Desk?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Mid-Market, 23% Enterprise #### What Are SolarWinds Service Desk's Pros and Cons? **Pros:** - Asset Management (4 reviews) - Ticketing System (4 reviews) - Customer Satisfaction (3 reviews) - Custom Fields (3 reviews) - Incident Management (3 reviews) **Cons:** - Insufficient Information (3 reviews) - Expensive (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About SolarWinds Service Desk? *AI-generated summary from verified user reviews* **Pros:** - Users find the **asset management capabilities** of SolarWinds Service Desk to be highly effective and customizable for their needs. - Users appreciate the **ease of use** and efficiency of the SolarWinds Service Desk ticketing system for issue resolution. - Users appreciate the **customer satisfaction** of SolarWinds Service Desk, noting its ease of use and effective support. - Users appreciate the **custom fields** feature in SolarWinds Service Desk, enhancing workflow customization and user-friendliness. - Users appreciate the **easy navigation and editing features** in incident management, enhancing ticket resolution and usability. **Cons:** - Users highlight **insufficient information** in SolarWinds, leading to challenges in device management and data inconsistency. - Users find SolarWinds Service Desk to be **quite expensive** compared to alternatives, questioning its cost-effectiveness. - Users find that the **limited customization** options in SolarWinds Service Desk do not meet the diverse needs of large enterprises. - Users find the **limited features** of SolarWinds Service Desk inadequate for the diverse needs of large enterprises. - Users feel the **missing features** of SolarWinds Service Desk limit its effectiveness for large enterprises with diverse needs. #### What Are Recent G2 Reviews of SolarWinds Service Desk? **"[Ticketing and Asset Management in One Clean, Reliable Platform](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12714845)"** **Rating:** 4.5/5.0 stars *— Verified User in Gambling & Casinos* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12714845) --- **"[Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)"** **Rating:** 5.0/5.0 stars *— Lakhan N.* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126) --- #### What Are G2 Users Discussing About SolarWinds Service Desk? - [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work) - [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk) - [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk) - [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise) ### 11. [Prey](https://www.g2.com/products/prey/reviews) Prey is a comprehensive, cross-platform solution designed to help IT teams maintain full visibility and control over their entire fleet of laptops, tablets, and smartphones. By providing a lightweight and easy-to-deploy agent, Prey empowers organizations to protect their assets, secure sensitive data, and ensure compliance, regardless of the devices' locations. With over 8 million devices trusted globally, Prey stands as a reliable choice for organizations seeking robust device management and security. The primary target audience for Prey includes IT departments across various sectors, including education, healthcare, and corporate environments, where device security and management are critical. Organizations that handle sensitive data or operate in regulated industries will find Prey particularly beneficial due to its compliance features. Specific use cases range from tracking lost or stolen devices to managing a diverse fleet of devices used by remote employees. The platform's capabilities extend beyond mere tracking; it offers a comprehensive approach to device security and management. One of the standout features of Prey is its asset tracking and recovery capabilities. Users can locate any device in real-time through a combination of GPS, Wi-Fi triangulation, and GeoIP technology. This functionality allows IT teams to review location history, create dynamic geofenced zones that trigger security actions, and generate actionable evidence reports. These reports can include camera shots, network data, and screenshots, providing essential support for law enforcement in recovering missing devices. This level of control not only aids in asset recovery but also enhances overall organizational security. Prey also prioritizes the protection of sensitive data and compliance with various regulations. The platform enables immediate actions to prevent data breaches, such as remote file wiping, screen locks, and device alarms. With SOC 2 certification and alignment with GDPR and HIPAA/FERPA standards, Prey offers audit-ready logs and automated compliance alerts. Features like selective data retrieval further ensure that organizations can maintain compliance without the risk of data exposure, making it an invaluable tool for businesses that require stringent data protection measures. Finally, Prey simplifies fleet management through a user-friendly dashboard that allows IT teams to manage their entire device fleet efficiently. Administrators can easily assign devices to employees, group them by usage or location, and monitor hardware changes. This streamlined approach reduces operational overhead, facilitating off-boarding processes and loaner device programs. By consolidating device management into a single platform, Prey enhances productivity and operational efficiency for IT teams, making it a vital component of modern device management strategies. **Average Rating:** 4.7/5.0 **Total Reviews:** 54 **How Do G2 Users Rate Prey?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Prey?** - **Seller:** [Prey Project](https://www.g2.com/sellers/prey-project) - **Company Website:** https://preyproject.com - **Year Founded:** 2010 - **HQ Location:** Santiago, Santiago - **Twitter:** @preyproject (9,376 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/931433/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 51% Small-Business, 40% Mid-Market #### What Are Prey's Pros and Cons? **Pros:** - Tracking (6 reviews) - Device Management (5 reviews) - Device Monitoring (5 reviews) - Ease of Use (4 reviews) - Asset Management (3 reviews) **Cons:** - Connection Issues (2 reviews) - Improvement Needed (2 reviews) - Lack of Remote Access (2 reviews) - Remote Access Issues (2 reviews) - Update Issues (2 reviews) ### What Do G2 Reviewers Say About Prey? *AI-generated summary from verified user reviews* **Pros:** - Users commend Prey's **instant tracking** abilities, effectively locating lost devices and providing historic check-in data. - Users value the **effective device management** capabilities of Prey, appreciating its tracking and monitoring features. - Users love the **instantaneous device tracking** with Prey, enabling swift recovery of lost devices and effective monitoring. - Users value the **ease of use** of Prey, making device tracking and management straightforward and efficient. - Users value the **enhanced asset management** features of Prey, praising efficient tracking and organizational tagging capabilities. **Cons:** - Users experience **connection issues** with Prey, complicating device tracking when devices are offline. - Users find that **improvement is needed** due to complications with setup and reliance on active internet connections. - Users are frustrated by the **lack of remote access** in Prey, as tracking requires an active internet connection. - Users experience **remote access issues** with Prey, especially when devices are offline or not updated, complicating location efforts. - Users face challenges with **update issues** , as recovery tools depend on the device's internet connectivity for functionality. #### What Are Recent G2 Reviews of Prey? **"[PREY excellent tool for the mobile teams of our organization](https://www.g2.com/survey_responses/prey-review-11698265)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/prey-review-11698265) --- **"[Essential Asset Tracking and Security Features](https://www.g2.com/survey_responses/prey-review-12457778)"** **Rating:** 5.0/5.0 stars *— Avery M.* [Read full review](https://www.g2.com/survey_responses/prey-review-12457778) --- #### What Are G2 Users Discussing About Prey? - [How do you use prey app?](https://www.g2.com/discussions/how-do-you-use-prey-app) - [What is Android prey?](https://www.g2.com/discussions/what-is-android-prey) - [What is prey computer?](https://www.g2.com/discussions/what-is-prey-computer) - [What is Prey software used for?](https://www.g2.com/discussions/what-is-prey-software-used-for) ### 12. [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Harmony?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Harmony?** - **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Company Website:** https://harmony.io - **Year Founded:** 2025 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Mid-Market, 28% Small-Business #### What Are Recent G2 Reviews of Harmony? **"[Harmony Frees Us from Manual Tasks and Improves the IT User Experience](https://www.g2.com/survey_responses/harmony-review-12525449)"** **Rating:** 5.0/5.0 stars *— Danny F.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12525449) --- **"[Best IT Automation I've Ever Used - Completely Transformed Our Operations](https://www.g2.com/survey_responses/harmony-review-12612560)"** **Rating:** 5.0/5.0 stars *— Or T.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12612560) --- ### 13. [Tanium](https://www.g2.com/products/tanium/reviews) Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security. **Average Rating:** 4.5/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Tanium?** - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.2/10 (Category avg: 8.2/10) **Who Is the Company Behind Tanium?** - **Seller:** [Tanium](https://www.g2.com/sellers/tanium) - **Company Website:** https://www.tanium.com/ - **Year Founded:** 2007 - **HQ Location:** Emeryville, CA - **Twitter:** @Tanium (7,243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2109024/ (2,333 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 48% Enterprise, 33% Mid-Market #### What Are Tanium's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (7 reviews) - Reliability (4 reviews) - Security (4 reviews) - Visibility (4 reviews) **Cons:** - Learning Curve (4 reviews) - Complexity (3 reviews) - Limited Features (3 reviews) - Insufficient Information (2 reviews) - Needs Improvement (2 reviews) ### What Do G2 Reviewers Say About Tanium? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Tanium, particularly for managing large infrastructures efficiently. - Users appreciate the **real-time visibility** and **comprehensive IT operations** Tanium offers for effective endpoint management. - Users commend the **reliability** of Tanium, highlighting its effective asset management and robust security features. - Users value Tanium for its **robust security capabilities** that enhance compliance and streamline endpoint management effectively. - Users value the **real-time visibility** provided by Tanium, enhancing endpoint management and proactive threat reduction. **Cons:** - Users find the **learning curve of Tanium** steep and challenging, especially with onboarding and usability issues. - Users find Tanium's **complexity in setup and troubleshooting** can hinder efficiency, especially for those new to cybersecurity. - Users note the **limited features** of Tanium, highlighting the need for improvements in troubleshooting and management tools. - Users express concern over the **insufficient information** during onboarding, making the Tanium experience more challenging than necessary. - Users note the **steep learning curve** of Tanium, which complicates onboarding and slows down workflow efficiency. #### What Are Recent G2 Reviews of Tanium? **"[Real-Time Visibility and Fast Global Remediation with Tanium](https://www.g2.com/survey_responses/tanium-review-12961686)"** **Rating:** 4.5/5.0 stars *— Aswindev P.* [Read full review](https://www.g2.com/survey_responses/tanium-review-12961686) --- **"[Rapid Endpoint Visibility That Transformed Our Incident Troubleshooting](https://www.g2.com/survey_responses/tanium-review-12742786)"** **Rating:** 4.0/5.0 stars *— Nijat I.* [Read full review](https://www.g2.com/survey_responses/tanium-review-12742786) --- ### 14. [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. **Average Rating:** 4.8/5.0 **Total Reviews:** 132 **How Do G2 Users Rate Milvus TI?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 10.0/10 (Category avg: 8.2/10) **Who Is the Company Behind Milvus TI?** - **Seller:** [Milvus](https://www.g2.com/sellers/milvus) - **HQ Location:** São Caetano do Sul, BR - **LinkedIn® Page:** https://www.linkedin.com/company/milvusbr/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analista de Suporte, Analista de TI - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 45% Small-Business, 42% Mid-Market #### What Are Milvus TI's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Automation (2 reviews) - Efficiency (2 reviews) - Management Efficiency (2 reviews) - Ticketing System (2 reviews) **Cons:** - Connection Issues (2 reviews) - Performance Issues (2 reviews) - Complexity (1 reviews) - Latency Issues (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Milvus TI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation and efficiency** of Milvus TI, freeing them from manual tasks and improving operations. - Users highlight the **effective automation** features of Milvus TI, significantly reducing manual tasks and enhancing productivity. - Users praise the **efficiency** of Milvus TI, with automated ticketing and streamlined operations enhancing daily workflows. - Users value the **management efficiency** of Milvus TI, highlighting streamlined ticketing and effective operations integration. - Users value the **WhatsApp integration** of Milvus TI for its automation and efficient ticket management capabilities. **Cons:** - Users experience **connection issues** with Milvus TI, particularly on older hardware affecting performance and reliability. - Users find that Milvus TI experiences **performance issues** on older hardware, leading to sluggish and unreliable connections. - Users find Milvus TI's interface to be **initially complex** , particularly if they lack familiarity with filters. - Users experience **latency issues** with Milvus TI on older hardware, leading to sluggish connection performance in legacy machines. - Users find Milvus TI initially **complex to navigate** without prior knowledge of filters, requiring some learning effort. #### What Are Recent G2 Reviews of Milvus TI? **"[Intuitive system with complete inventory, service, and tickets, good cost-benefit](https://www.g2.com/survey_responses/milvus-ti-review-12376802)"** **Rating:** 4.0/5.0 stars *— Gabriel M.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802) --- **"[Strategic dashboards that elevate real-time support management](https://www.g2.com/survey_responses/milvus-ti-review-12378087)"** **Rating:** 5.0/5.0 stars *— Pytter S.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087) --- ### 15. [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) Snipe-IT is an open-source, web-based asset management system designed to help organizations efficiently track and manage their IT assets. It offers a user-friendly interface that allows businesses to monitor hardware, software licenses, and peripherals, ensuring accurate record-keeping and streamlined operations. By replacing traditional spreadsheets, Snipe-IT enhances asset visibility, reduces manual errors, and supports informed decision-making. Key Features and Functionality: - Asset Management: Monitor asset assignments, physical locations, and statuses with ease. Features include one-click check-in, asset grouping through models, and comprehensive asset histories. - License Management: Track software licenses efficiently, with email alerts for upcoming expirations and support for multi-pack licenses. - Email Notifications: Automated notifications for users and administrators regarding asset checkouts, check-ins, and approaching deadlines. - Integrations: Seamless integration with tools like Jira, JAMF, and Kandji, along with a robust REST API for custom integrations. - Security: Features include bcrypt password hashing, two-factor authentication, and HTTPS-only cookies to ensure data safety. - Multi-Language Support: Supports over 55 languages, catering to diverse teams. - Mobile-Friendly: Accessible on any device, facilitating asset updates on the go. Primary Value and Solutions Provided: Snipe-IT addresses the challenges of IT asset management by offering a centralized, secure, and scalable solution. It eliminates the inefficiencies of manual tracking, reduces the risk of asset mismanagement, and provides real-time insights into asset utilization. Organizations benefit from improved compliance, reduced operational costs, and enhanced decision-making capabilities. Its open-source nature ensures flexibility, allowing businesses to customize the system to their specific needs without incurring licensing fees. **Average Rating:** 4.6/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Snipe-IT?** - **Ease of Use:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Snipe-IT?** - **Seller:** [Grokability](https://www.g2.com/sellers/grokability) - **HQ Location:** San Diego, CA - **Twitter:** @snipeitapp (2,077 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6580149/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 70% Mid-Market, 19% Small-Business #### What Are Snipe-IT's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Ease of Use (2 reviews) - Product Quality (2 reviews) - Tracking (2 reviews) - Management (1 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Learning Curve (1 reviews) - Limited Automation (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Snipe-IT? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Snipe-IT, benefiting from clear asset tracking and organization. - Users value the **ease of use** of Snipe-IT, finding asset management intuitive and organization seamless. - Users appreciate the **product quality** of Snipe-IT, finding it easy to use and feature-rich for asset management. - Users appreciate the **easy asset tracking** in Snipe-IT, enjoying its simple interface and organized management system. - Users appreciate the **ease of use and management** in Snipe-IT, finding the interface clear and organization efficient. **Cons:** - Users find the **reporting inadequate** , needing more detail and facing challenges with the interface for newcomers. - Users find the **learning curve steep** , especially with report limitations and unfamiliarity with the interface. - Users find the **limited customization** of Snipe-IT reports doesn't meet their specific requirements effectively. #### What Are Recent G2 Reviews of Snipe-IT? **"[Efficient Asset Management, It's Free!](https://www.g2.com/survey_responses/snipe-it-review-12727526)"** **Rating:** 4.5/5.0 stars *— dennis s.* [Read full review](https://www.g2.com/survey_responses/snipe-it-review-12727526) --- **"[Intuitive and Customizable—Fits My Needs Perfectly](https://www.g2.com/survey_responses/snipe-it-review-12984985)"** **Rating:** 5.0/5.0 stars *— Chris N.* [Read full review](https://www.g2.com/survey_responses/snipe-it-review-12984985) --- ### 16. [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) Scrut Automation is a leading compliance automation platform designed for fast-growing businesses looking to streamline security, risk, and compliance without disrupting operations. It centralizes compliance functions, automates evidence collection, and simplifies audits, helping security teams reduce compliance efforts. Scrut supports 70+ out-of-the-box frameworks, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS, with the flexibility to add custom frameworks for unique regulatory needs. With 150+ integrations, Scrut seamlessly integrates into your security and IT ecosystem, automating compliance, eliminating manual work, and improving risk visibility. Join 2500+ industry leaders who trust Scrut for simplified compliance and risk management. Schedule a demo today. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,311 **How Do G2 Users Rate Scrut Automation?** - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Scrut Automation?** - **Seller:** [Scrut Automation](https://www.g2.com/sellers/scrut-automation) - **Company Website:** https://www.scrut.io/ - **Year Founded:** 2022 - **HQ Location:** Palo Alto, US - **Twitter:** @scrutsocial (120 Twitter followers) - **LinkedIn® Page:** https://in.linkedin.com/company/scrut-automation (233 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CTO, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Small-Business, 48% Mid-Market #### What Are Scrut Automation's Pros and Cons? **Pros:** - Ease of Use (289 reviews) - Customer Support (255 reviews) - Helpful (224 reviews) - Compliance Management (220 reviews) - Compliance (191 reviews) **Cons:** - Improvement Needed (68 reviews) - Missing Features (48 reviews) - Technical Issues (46 reviews) - Learning Curve (40 reviews) - Lack of Clarity (39 reviews) ### What Do G2 Reviewers Say About Scrut Automation? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Scrut Automation invaluable for tracking and coordinating tasks efficiently. - Users praise Scrut Automation for its **exceptional customer support** , with dedicated team guidance during compliance training and audits. - Users highlight the **exceptional support** from the Scrut team, noting effective guidance throughout the compliance process. - Users value the **exceptional compliance management** of Scrut Automation, which simplifies the SOC 2 process significantly. - Users appreciate the **comprehensive compliance support** from Scrut Automation, which aids in successful audits and clarity. **Cons:** - Users find **improvement needed** in Scrut Automation, citing UI confusion, documentation issues, and small bugs in functionality. - Users note the **missing features** in Scrut Automation, particularly in risk management and report customization. - Users face **technical issues** that can overwhelm non-technical stakeholders and complicate usage of the platform. - Users find the **learning curve steep** , making it challenging for new users to navigate and understand the system. - Users experience a **lack of clarity** with test outcomes and feature purposes, leading to confusion and delays. #### What Are Recent G2 Reviews of Scrut Automation? **"[Transforming Compliance and Security Management with Scrut Automation](https://www.g2.com/survey_responses/scrut-automation-review-10499291)"** **Rating:** 5.0/5.0 stars *— Karan A.* [Read full review](https://www.g2.com/survey_responses/scrut-automation-review-10499291) --- **"[Automates Compliance and Evidence Collection — Boosts Audit Readiness and Efficiency](https://www.g2.com/survey_responses/scrut-automation-review-13049695)"** **Rating:** 4.0/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/scrut-automation-review-13049695) --- #### What Are G2 Users Discussing About Scrut Automation? - [What is Scrut Automation used for?](https://www.g2.com/discussions/what-is-scrut-automation-used-for) - 1 upvote ### 17. [quipteams](https://www.g2.com/products/quipteams/reviews) We enable 400+ businesses to efficiently manage their hardware-related operations, including procurement, onboarding, offboarding, warehousing, tech support and buyback across 155 countries. Full API access to automate every workflow at scale. Simple pay-as-you-go model, no platform fees or subscriptions. **Average Rating:** 5.0/5.0 **Total Reviews:** 19 **How Do G2 Users Rate quipteams?** - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Quality of Support:** 10.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.2/10 (Category avg: 8.2/10) **Who Is the Company Behind quipteams?** - **Seller:** [Quipteams](https://www.g2.com/sellers/quipteams) - **Year Founded:** 2021 - **HQ Location:** Remote - **Twitter:** @quipteams - **LinkedIn® Page:** https://www.linkedin.com/company/quipteams (11 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 80% Mid-Market, 10% Enterprise #### What Are quipteams's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Product Quality (5 reviews) - Ease of Use (4 reviews) - Centralized Management (3 reviews) - Asset Management (2 reviews) **Cons:** - Integration Issues (1 reviews) - Missing Features (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About quipteams? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **world-class customer support** of Quipteams, ensuring a seamless and efficient experience for all clients. - Users highlight the **great quality** of Quipteams, appreciating the seamless logistics and fast delivery times. - Users love the **ease of use** of Quipteams, making laptop management seamless and hassle-free across multiple countries. - Users appreciate the **centralized management capabilities** of Quipteams, streamlining logistics and enhancing efficiency across teams. - Users praise QuipTeams for their **exceptional asset management** , streamlining processes and ensuring efficient device lifecycle management. **Cons:** - Users feel that adding more integrations would enhance the product, highlighting **integration issues** as a notable concern. - Users desire more **missing features** , especially integration with Slack, to enhance the quipteams experience. - Users suggest enhancing the **payment UX/UI** as the current process feels unconventional and could be clearer. #### What Are Recent G2 Reviews of quipteams? **"[Reliable, Professional Service with Outstanding Customer Support](https://www.g2.com/survey_responses/quipteams-review-12855420)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/quipteams-review-12855420) --- **"[Smooth, Human Support That Makes IT Management Easy with QuipTeams](https://www.g2.com/survey_responses/quipteams-review-13063578)"** **Rating:** 5.0/5.0 stars *— Yasseen B.* [Read full review](https://www.g2.com/survey_responses/quipteams-review-13063578) --- ### 18. [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) Lifecycle Manager gives MSPs the tools to lead strategic client conversations rooted in Customer Success—using roadmaps and client-friendly reporting to run impactful QBRs, align technology with business goals, and prove long-term value that results in increased revenue. Why become a Lifecycle Manager Partner? Know Every Client Inside and Out: Bring hardware, software, SaaS usage, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence. SaaS usage and AI adoption visibility: Get visibility into what apps are actually being used across your clients’ environments and browsers so you can guide renewals, fight shadow IT, and help clients adopt SaaS and AI more effectively. Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes. Automate Strategic QBRs: Deliver polished, insight-driven QBRs in minutes - not hours. Lifecycle Manager automates data collection and presentation creation, giving your team tailored client insights that turn every QBR into a strategic conversation with clear next steps, buy-in, and budget alignment. See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead. See firsthand how Lifecycle Manager can help at www.scalepad.com/lifecycle-manager Book a demo for Lifecycle Manager now at www.scalepad.com/lifecycle-manager/demo **Average Rating:** 4.5/5.0 **Total Reviews:** 215 **How Do G2 Users Rate ScalePad Lifecycle Manager?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.2/10 (Category avg: 8.2/10) **Who Is the Company Behind ScalePad Lifecycle Manager?** - **Seller:** [ScalePad](https://www.g2.com/sellers/scalepad) - **Company Website:** https://www.scalepad.com/ - **Year Founded:** 2015 - **HQ Location:** Vancouver, BC - **Twitter:** @GoScalePad (981 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/scalepad/ (235 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 72% Small-Business, 24% Mid-Market #### What Are ScalePad Lifecycle Manager's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Integrations (7 reviews) - Asset Management (4 reviews) - Setup Ease (4 reviews) - Centralized Management (3 reviews) **Cons:** - Missing Features (4 reviews) - Integration Issues (3 reviews) - Expensive (2 reviews) - Latency Issues (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About ScalePad Lifecycle Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive interface** of ScalePad Lifecycle Manager, which simplifies managing warranties and enhances workflow efficiency. - Users value the **seamless integrations** of ScalePad Lifecycle Manager with PSA and RMM tools, enhancing service delivery efficiency. - Users appreciate the **consolidated asset management** in ScalePad Lifecycle Manager, enhancing visibility and efficiency across their organization. - Users find the **initial setup easy** , enabling efficient quotes and smooth integration with other tools. - Users appreciate the **centralized management** of ScalePad Lifecycle Manager, simplifying device oversight and proactive alerting. **Cons:** - Users desire **more automation and integration** between features, hindering efficient initiative and roadmap management in ScalePad Lifecycle Manager. - Users report **integration issues** with ScalePad Lifecycle Manager, leading to frustrations and cancellation of the service. - Users find the **costs to be high** , limiting effective utilization until asset volumes increase significantly. - Users experience **latency issues** with ScalePad Lifecycle Manager, particularly with data syncing and hardware recycling certificate delays. - Users express dissatisfaction due to **poor customer support** , as issues remain unresolved despite multiple attempts for help. #### What Are Recent G2 Reviews of ScalePad Lifecycle Manager? **"[ScalePad Lifecycle Manager: A Game Changer for Modernizing Our Advisory Practice](https://www.g2.com/survey_responses/scalepad-lifecycle-manager-review-13053325)"** **Rating:** 4.5/5.0 stars *— Chris O.* [Read full review](https://www.g2.com/survey_responses/scalepad-lifecycle-manager-review-13053325) --- **"[Clean Lifecycle Data, Perfect for Proactive QBRs and Upgrade Planning](https://www.g2.com/survey_responses/scalepad-lifecycle-manager-review-13051697)"** **Rating:** 4.5/5.0 stars *— Paul H.* [Read full review](https://www.g2.com/survey_responses/scalepad-lifecycle-manager-review-13051697) --- #### What Are G2 Users Discussing About ScalePad Lifecycle Manager? - [How do you use Scalepad?](https://www.g2.com/discussions/how-do-you-use-scalepad) - [How much does ScalePad cost?](https://www.g2.com/discussions/how-much-does-scalepad-cost) - 1 comment - [What does warranty master do?](https://www.g2.com/discussions/what-does-warranty-master-do) - 2 comments - [What does ScalePad do?](https://www.g2.com/discussions/what-does-scalepad-do) - 2 comments ### 19. [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) PDQ Deploy & Inventory is a self-hosted, agentless endpoint management and patch automation solution that helps IT administrators scan, organize, and maintain Windows devices on on-prem and VPN-connected networks. Common use cases include: automated third-party patching and Windows Cumulative Update deployment, software inventory and compliance auditing, dynamic device group management, PowerShell script execution across targeted endpoints, and recurring maintenance automation for on-prem/on-network Windows fleets. PDQ Deploy & Inventory consists of two complementary tools sold under a single license. PDQ Inventory scans Windows devices across the network to collect hardware specifications, installed applications, OS versions, Active Directory attributes, and custom data defined via PowerShell Scanner. It automatically groups devices into dynamic collections based on criteria such as software version, disk space, or AD membership, and syncs with Active Directory to keep computer records current. PDQ Deploy uses those collections as deployment targets to push software, run scripts, and automate patch management on a defined schedule and silently, without interrupting end users. The Package Library provides 500+ prebuilt packages covering popular third-party applications and Windows Cumulative Updates for workstations and servers, maintained and tested by PDQ. Key features include: - Automated patch management: Schedule recurring deployments of third-party software and Windows Cumulative Updates to targeted device groups, with heartbeat-triggered retries for offline machines - Dynamic Collections: Device groups that update automatically based on defined inventory criteria, enabling precise and up-to-date deployment targeting - Custom packages and scripting: Build multi-step deployment packages, deploy executables/installers/msi packages, and execute PowerShell or batch scripts across targeted devices for configuration changes, troubleshooting, and maintenance tasks - Reporting: Prebuilt and custom reports with scheduled, automated email delivery — commonly used for compliance audits and management reporting - Central Server mode: Connects multiple admin consoles to a single PDQ server, allowing IT teams to collaboratively manage packages, schedules, and deployment histories from their workstations Unlike PDQ Connect, PDQ's separate cloud-native, agent-based product for remote and hybrid fleets, PDQ Deploy & Inventory is purpose-built for on-prem and VPN-connected environments where devices are network-accessible. PDQ was founded in 2001 and is headquartered in Salt Lake City, Utah. The company develops device management software purpose-built for Windows-focused IT teams, ranging from solo sysadmins to mid-sized IT departments. PDQ's product portfolio includes PDQ Deploy & Inventory for on-prem environments, cloud-native PDQ Connect for remote and hybrid fleet management, SmartDeploy for Windows imaging, SimpleMDM for Apple device management, ISL for remote access and remote desktop support, and PDQ Detect for vulnerability management. PDQ Deploy & Inventory is used by IT teams in education, government, manufacturing, healthcare, and finance. Licensed per administrator with unlimited endpoint access — not per device. **Average Rating:** 4.8/5.0 **Total Reviews:** 273 **How Do G2 Users Rate PDQ Deploy & Inventory?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.7/10 (Category avg: 8.2/10) **Who Is the Company Behind PDQ Deploy & Inventory?** - **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com) - **Company Website:** https://www.PDQ.com - **Year Founded:** 2001 - **HQ Location:** Salt Lake City, Utah, United States - **Twitter:** @admarsenal (987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Primary/Secondary Education, Government Administration - **Company Size:** 73% Mid-Market, 17% Enterprise #### What Are PDQ Deploy & Inventory's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Automation (2 reviews) - Deployment Ease (2 reviews) - Reliability (2 reviews) - Setup Ease (2 reviews) **Cons:** - Integration Issues (2 reviews) - Remote Access Issues (2 reviews) - Access Issues (1 reviews) - Expensive (1 reviews) - Inaccuracy Issues (1 reviews) ### What Do G2 Reviewers Say About PDQ Deploy & Inventory? *AI-generated summary from verified user reviews* **Pros:** - Users find PDQ Deploy & Inventory to be **easy to use** , appreciating its fast deployment and user-friendly interface. - Users find **automation helpful** in keeping software updated, saving time and reducing the need for extensive IT staff. - Users appreciate the **deployment ease** of PDQ Deploy & Inventory, allowing quick application installation and auditing. - Users value the **reliability** of PDQ Deploy & Inventory, highlighting its efficient solutions for on-premises network management. - Users enjoy the **setup ease** of PDQ Deploy & Inventory, thanks to its straightforward installation and maintenance. **Cons:** - Users face **integration issues** when relying on PDQ Deploy & Inventory, particularly concerning external client connectivity. - Users face **remote access issues** with PDQ Deploy & Inventory, limiting management of off-site clients effectively. - Users face **access issues** due to reliance on Active Directory and DNS, complicating deployment in certain environments. - Users note the **expensive pricing** of PDQ Deploy & Inventory, limiting access to essential resources without a subscription. - Users often face **inaccuracy issues** with PDQ Deploy & Inventory, struggling to receive timely and precise reports. #### What Are Recent G2 Reviews of PDQ Deploy & Inventory? **"[Excellent Simple On-Network Deployment Tools](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-11658226)"** **Rating:** 4.0/5.0 stars *— Darin H.* [Read full review](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-11658226) --- **"[Outstanding Experience with This Software](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-12175530)"** **Rating:** 4.5/5.0 stars *— Robert P.* [Read full review](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-12175530) --- #### What Are G2 Users Discussing About PDQ Deploy & Inventory? - [Can PDQ deploy images?](https://www.g2.com/discussions/can-pdq-deploy-images) - 1 comment - [What does PDQ stand for deploy?](https://www.g2.com/discussions/what-does-pdq-stand-for-deploy) - 1 comment - [How does PDQ inventory scan?](https://www.g2.com/discussions/how-does-pdq-inventory-scan) - 1 comment - [How does PDQ deploy work?](https://www.g2.com/discussions/how-does-pdq-deploy-work) - 1 comment - [How does PDQ inventory work?](https://www.g2.com/discussions/how-does-pdq-inventory-work) - 1 comment ### 20. [Dots](https://www.g2.com/products/dots/reviews) Dots is a cloud-based SaaS platform designed to automate IT logistics, addressing the entire lifecycle of IT assets. Its core focus is simplifying operations for IT, HR, and procurement teams, especially for remote-first companies. By integrating seamlessly with systems such as HRIS (Human Resource Information Systems) and MDM (Mobile Device Management), Dots reduces manual tasks and errors while improving operational efficiency. Key Features: Full Asset Lifecycle Management: Dots automates processes from procurement and onboarding to offboarding, including secure data wiping and sustainable practices like recycling or reselling assets. End-to-End IT Logistics Solution: Dots manages device procurement, storage, and deployment with global reach, supported by a multi-vendor logistics network. Real-Time Tracking: Dots provides visibility into asset locations and lifecycle statuses. Sustainability and Compliance: Dots encourages eco-friendly practices while ensuring secure management of IT assets. How It Works: Dots eliminates fragmented workflows by centralizing IT logistics. Teams benefit from automated processes for onboarding new employees, managing inventory, and offboarding, ensuring data security and compliance. The platform also handles vendor coordination, sourcing equipment tailored to specifications, and global delivery. Benefits: Efficiency: Dots reduces time spent on repetitive tasks, enabling teams to focus on strategic goals. Transparency: Dots offers detailed tracking and notifications, ensuring stakeholders remain informed. Scalability: Dots adapts to the needs of startups and enterprises, helping them to scale and supporting growth without logistical bottlenecks. Integration: Dots connects with existing platforms, creating a unified system for IT asset management and logistics. By using Dots, organizations can move beyond traditional, resource-intensive logistics processes, enabling smoother employee experiences and more sustainable operations. This makes it an ideal choice for businesses managing remote or decentralized teams. **Average Rating:** 4.7/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Dots?** - **Ease of Use:** 9.7/10 (Category avg: 8.9/10) - **Quality of Support:** 9.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.8/10 (Category avg: 8.2/10) **Who Is the Company Behind Dots?** - **Seller:** [Dots](https://www.g2.com/sellers/dots-c186f9d1-ce24-4858-9c64-867a7a7a1e11) - **Year Founded:** 2023 - **HQ Location:** Miami, US - **Twitter:** @dots_tech_IT (10 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dots-tech/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 59% Mid-Market, 27% Small-Business #### What Are Dots's Pros and Cons? **Pros:** - Customer Support (10 reviews) - Ease of Use (7 reviews) - Integrations (7 reviews) - Asset Management (5 reviews) - Product Quality (4 reviews) **Cons:** - Missing Features (2 reviews) - Insufficient Information (1 reviews) - Latency Issues (1 reviews) - Setup Difficulty (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Dots? *AI-generated summary from verified user reviews* **Pros:** - Users commend Dots for their **responsive and professional customer support** , ensuring smooth collaboration and efficient project management. - Users appreciate the **ease of use** of Dots, notably in smooth onboarding and efficient data integration. - Users appreciate the **smooth integrations** of Dots with various platforms, enhancing overall setup and usability. - Users praise the **exceptional support and user-friendly asset management** of Dots, enhancing global procurement and efficiency. - Users appreciate the **high product quality** of Dots, noting its reliability and responsiveness in IT management. **Cons:** - Users express the need for a **native dark mode** and **Single Sign-On (SSO)** feature for improved usability and security. - Users find the **lack of price transparency** frustrating, as estimates only appear after submitting an order request. - Users often experience **unexplained delivery delays** with Dots, which can be quite frustrating and inconvenient. - Users find the **initial setup time-consuming** , requiring effort to understand before achieving stability in use. - Users experience **slow performance** at times, but there's hope for improvement in future updates. #### What Are Recent G2 Reviews of Dots? **"[Reliable Partner for Everyday IT Needs](https://www.g2.com/survey_responses/dots-review-12400045)"** **Rating:** 5.0/5.0 stars *— Shay F.* [Read full review](https://www.g2.com/survey_responses/dots-review-12400045) --- **"[Exceptional Support and a Platform That Just Works](https://www.g2.com/survey_responses/dots-review-12293044)"** **Rating:** 5.0/5.0 stars *— Izzy B.* [Read full review](https://www.g2.com/survey_responses/dots-review-12293044) --- ### 21. [Proactivanet](https://www.g2.com/products/proactivanet/reviews) Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries. **Average Rating:** 4.8/5.0 **Total Reviews:** 64 **How Do G2 Users Rate Proactivanet?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.0/10 (Category avg: 8.2/10) **Who Is the Company Behind Proactivanet?** - **Seller:** [Proactivanet](https://www.g2.com/sellers/proactivanet) - **Year Founded:** 1998 - **HQ Location:** Gijon - **Twitter:** @ProactivaNET (1,775 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/proactivanet/ (65 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 52% Mid-Market, 34% Enterprise #### What Are Proactivanet's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Automation (2 reviews) - Customer Support (2 reviews) - Customization (2 reviews) - Communication Efficiency (1 reviews) **Cons:** - Limited Customization (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) - Mobile App Issues (1 reviews) - Poor Interface Design (1 reviews) ### What Do G2 Reviewers Say About Proactivanet? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Proactivanet, benefiting from its simplicity and intuitive automation features. - Users value the **automation capabilities** of Proactivanet, making processes smoother and more efficient with easy adaptation. - Users value the **personalized technical support** of Proactivanet, enhancing their experience with easy change management. - Users value the **customization options** of Proactivanet, enhancing their experience with personalized solutions and support. - Users highlight the **communication efficiency** of Proactivanet, enjoying seamless interactions and smooth change management. **Cons:** - Users find the **limited customization options** frustrating, as some modules cannot be modified to meet specific needs. - Users find that some modules have **limited functions** which can’t be customized, reducing overall flexibility. - Users find the **limited functionality** of some modules restrictive, hindering their ability to customize their experience. - Users find the mobile app **visually poor** , despite its functional capabilities and usefulness in daily tasks. - Users feel the **interface design could be improved** for a better overall user experience with Proactivanet. #### What Are Recent G2 Reviews of Proactivanet? **"[Proactivanet Administrator](https://www.g2.com/survey_responses/proactivanet-review-10559570)"** **Rating:** 5.0/5.0 stars *— Claudio P.* [Read full review](https://www.g2.com/survey_responses/proactivanet-review-10559570) --- **"[Experience in Proactivanet](https://www.g2.com/survey_responses/proactivanet-review-10600718)"** **Rating:** 4.5/5.0 stars *— Alejandra R.* [Read full review](https://www.g2.com/survey_responses/proactivanet-review-10600718) --- #### What Are G2 Users Discussing About Proactivanet? - [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for) ### 22. [Motadata ServiceOps](https://www.g2.com/products/motadata-serviceops/reviews) Motadata ServiceOps is an AI-enabled, ITIL-aligned IT Service Management platform that helps organizations improve service delivery across people, processes, and technology. Built on DFIT (Deep Learning Framework for IT Operations), it brings IT service management, asset management, and patch management together in one unified suite, removing the need for third-party tools. ServiceOps includes a PinkVerify-certified Service Desk for incident, service request, problem, and change management, alongside an Asset Manager for full hardware and software lifecycle tracking and a Patch Manager for endpoint patching. Automation runs throughout the platform, from ticket routing and prioritization to SLA enforcement and approval workflows. Teams choose ServiceOps for its intuitive interface, strong automation, real-time reporting, and responsive support. It is available for on-premises deployment, giving organizations control over their data while modernizing and streamlining IT operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Motadata ServiceOps?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.4/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.8/10 (Category avg: 8.2/10) **Who Is the Company Behind Motadata ServiceOps?** - **Seller:** [Mindarray Systems](https://www.g2.com/sellers/mindarray-systems) - **Year Founded:** 2010 - **HQ Location:** Ahmedabad, India - **Twitter:** @MindArraySystem (152 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mindarray-systems (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 67% Mid-Market, 21% Small-Business #### What Are Motadata ServiceOps's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Ease of Use (2 reviews) - Tracking (2 reviews) - Tracking Changes (2 reviews) - Automation (1 reviews) **Cons:** - Installation Issues (1 reviews) ### What Do G2 Reviewers Say About Motadata ServiceOps? *AI-generated summary from verified user reviews* **Pros:** - Users find **asset tracking easy** with Motadata ServiceOps, benefiting from real-time updates and intuitive reporting. - Users value the **ease of use** of Motadata ServiceOps, appreciating its intuitive interface and effective asset management. - Users value the **efficient tracking capabilities** of Motadata ServiceOps, enhancing asset management and reporting effortlessly. - Users value the **easy asset tracking** and detailed reporting of Motadata ServiceOps, enhancing management efficiency. - Users appreciate the **automation of ticket assignment** in Motadata ServiceOps, enhancing efficiency and client communication. **Cons:** - Users experience **installation issues** on macOS, creating challenges during setup and initial use of Motadata ServiceOps. #### What Are Recent G2 Reviews of Motadata ServiceOps? **"[ServiceOps IT Asset Management: Accurate Inventory, Auto-Discovery, and Easier Audits](https://www.g2.com/survey_responses/motadata-serviceops-review-13003116)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/motadata-serviceops-review-13003116) --- **"[Clear, Simple UI and High-Performance Patch Management](https://www.g2.com/survey_responses/motadata-serviceops-review-13044038)"** **Rating:** 4.5/5.0 stars *— Yugal .* [Read full review](https://www.g2.com/survey_responses/motadata-serviceops-review-13044038) --- #### What Are G2 Users Discussing About Motadata ServiceOps? - [What is Motadata ServiceOps used for?](https://www.g2.com/discussions/what-is-motadata-serviceops-used-for) ### 23. [Timly](https://www.g2.com/products/timly/reviews) Timly is a cloud-based asset tracking and maintenance solution designed to help businesses efficiently monitor and manage their inventory processes. This platform caters to a wide range of industries, enabling users to optimize their asset management strategies while ensuring the availability and safety of their equipment and materials. The target audience for Timly includes businesses in sectors such as manufacturing, construction, logistics, and healthcare, where precise asset tracking is crucial. By utilizing Timly, organizations can prevent material losses, reduce the time spent searching for equipment, and ensure that devices and machinery are operational when needed. This is particularly beneficial for teams that rely on a variety of tools and equipment to maintain productivity and meet project deadlines. One of the standout features of Timly is its ability to centralize critical inventory data in the cloud, providing users with a comprehensive 360° view of their assets. Each item is assigned a unique QR code, which links the physical asset to its digital profile. This integration simplifies the tracking process, allowing users to quickly access information about each asset's location, condition, and maintenance history. The platform also supports quality control measures, helping businesses adhere to regulatory and safety standards while maintaining operational efficiency. Timly's user-friendly interface and robust functionality make it an effective solution for organizations looking to streamline their asset management processes. By leveraging the power of cloud technology, Timly ensures that users can access their inventory data from anywhere, facilitating real-time updates and collaboration among team members. This flexibility is essential for businesses that operate across multiple locations or require remote access to their asset information. Overall, Timly stands out in the asset tracking category by offering a comprehensive suite of tools that enhance visibility, accountability, and efficiency in inventory management. Its focus on preventing material losses and ensuring the availability of critical assets positions it as a valuable resource for businesses seeking to improve their operational workflows and maintain a competitive edge in their respective industries. **Average Rating:** 4.9/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Timly?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Asset Policy Management:** 5.8/10 (Category avg: 8.2/10) **Who Is the Company Behind Timly?** - **Seller:** [Timly Software AG](https://www.g2.com/sellers/timly-software-ag) - **Company Website:** https://timly.com/ - **Year Founded:** 2020 - **HQ Location:** Zürich, CH - **LinkedIn® Page:** https://www.linkedin.com/company/timly-ag/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Hospital & Health Care - **Company Size:** 64% Mid-Market, 31% Small-Business #### What Are Timly's Pros and Cons? **Pros:** - Alerts (1 reviews) - Communication (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) **Cons:** - Poor Design (1 reviews) - Poor Interface Design (1 reviews) ### What Do G2 Reviewers Say About Timly? *AI-generated summary from verified user reviews* **Pros:** - Users value Timly’s **efficient alerts** which provide excellent visibility over stock and prompt team responses. - Users appreciate Timly's **efficient communication** and quick responses, enhancing their overall experience and satisfaction. - Users highlight the **quick response times** of Timly's customer support, enhancing their overall satisfaction with the tool. - Users value the **ease of use** of Timly, which offers efficient stock visibility and responsive support. - Users value Timly's **efficiency** , gaining excellent visibility over stock and receiving prompt support from the team. **Cons:** - Users suggest improving the **design of the software** to enhance usability and overall experience. - Users suggest that the **design of the software** could be improved for a better overall experience. #### What Are Recent G2 Reviews of Timly? **"[Intuitive, cloud-based, and comprehensive asset management system](https://www.g2.com/survey_responses/timly-review-12631979)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/timly-review-12631979) --- **"[Clear and self-explanatory – easy to use](https://www.g2.com/survey_responses/timly-review-13029451)"** **Rating:** 4.5/5.0 stars *— Katharina V.* [Read full review](https://www.g2.com/survey_responses/timly-review-13029451) --- ### 24. [One to One Plus](https://www.g2.com/products/one-to-one-plus/reviews) One to One Plus is an all-in-one asset management and help desk platform built to meet the specific needs of schools. Designed with technology teams in mind, the software simplifies the way schools track devices, manage repairs, monitor inventory, and support students and staff. By combining asset management, help desk, and powerful integrations with SIS, MDM, SSO, and other systems, One to One Plus gives districts everything they need in one place. One to One Plus streamlines processes, reduces costs, and saves valuable time for schools districts of all sizes. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **How Do G2 Users Rate One to One Plus?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.2/10 (Category avg: 8.2/10) **Who Is the Company Behind One to One Plus?** - **Seller:** [One to One Plus](https://www.g2.com/sellers/one-to-one-plus) - **Company Website:** https://onetooneplus.com/ - **Year Founded:** 2015 - **HQ Location:** Spartanburg, US - **LinkedIn® Page:** https://www.linkedin.com/company/64506302 (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Primary/Secondary Education, Education Management - **Company Size:** 47% Mid-Market, 33% Enterprise #### What Are One to One Plus's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Customer Support (18 reviews) - Asset Management (11 reviews) - Features (11 reviews) - Helpful (10 reviews) **Cons:** - Missing Features (8 reviews) - Limited Features (6 reviews) - Software Bugs (4 reviews) - Update Issues (4 reviews) - Asset Management (3 reviews) ### What Do G2 Reviewers Say About One to One Plus? *AI-generated summary from verified user reviews* **Pros:** - Users find One to One Plus to be extremely **user-friendly** , simplifying tasks and enhancing overall efficiency in managing tech inventory. - Users commend the **responsive customer support** of One to One Plus, enhancing their overall experience and efficiency. - Users highlight the **efficiency in asset management** provided by One to One Plus, simplifying inventory and task organization. - Users praise the **wide variety of features** in One to One Plus, enhancing efficiency and usability for K-12 environments. - Users commend the **exceptional customer service** of One to One Plus, noting its responsiveness and helpfulness. **Cons:** - Users note the **missing features** of One to One Plus, wishing for more control and individualized access options. - Users find the **limited features** of One to One Plus restrict their control and customization options significantly. - Users report **software bugs** affecting dashboard graphs and email features, leading to frustrating user experiences. - Users are frustrated with **update issues** that disrupt the dashboard layout and introduce bugs in functionality. - Users report **duplicate asset tag issues** in One to One Plus, creating potential confusion in inventory management. #### What Are Recent G2 Reviews of One to One Plus? **"[One to One Plus: Seamless Control, Every Day](https://www.g2.com/survey_responses/one-to-one-plus-review-11939309)"** **Rating:** 4.5/5.0 stars *— Randy R.* [Read full review](https://www.g2.com/survey_responses/one-to-one-plus-review-11939309) --- **"[Efficient and User-Friendly, always willing to grow with their customer needs](https://www.g2.com/survey_responses/one-to-one-plus-review-11873935)"** **Rating:** 5.0/5.0 stars *— KAREN A.* [Read full review](https://www.g2.com/survey_responses/one-to-one-plus-review-11873935) --- #### What Are G2 Users Discussing About One to One Plus? - [What is One to One Plus used for?](https://www.g2.com/discussions/what-is-one-to-one-plus-used-for) ### 25. [Genuity](https://www.g2.com/products/genuity/reviews) Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community. **Average Rating:** 4.7/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Genuity?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.5/10 (Category avg: 8.2/10) **Who Is the Company Behind Genuity?** - **Seller:** [Genuity](https://www.g2.com/sellers/genuity) - **Year Founded:** 2017 - **HQ Location:** Glen Ellyn, US - **Twitter:** @Genuity (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18644970/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 71% Mid-Market, 22% Small-Business #### What Are Genuity's Pros and Cons? **Pros:** - Features (2 reviews) - Asset Management (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Budgeting Issues (1 reviews) - Expensive (1 reviews) - Expensive Pricing (1 reviews) - High Fees (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Genuity? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **feature integration** of Genuity, seamlessly linking help desk, inventory, and contracts. - Users value the **seamless integration** of Genuity for managing help desk, inventory, and contracts effectively. - Users value the **fast and efficient customer service** provided by Genuity, ensuring all their needs are met. - Users laud the **fast and efficient customer support** of Genuity, meeting all their requirements swiftly. - Users appreciate the **easy integrations** of Genuity, seamlessly connecting help desk, inventory, and accounting applications. **Cons:** - Users express concerns over a **400% price increase** , feeling it was unexpected and burdensome for budgeting. - Users are frustrated by the **expensive price hikes** of Genuity, which significantly impact budget planning. - Users express concern about the **expensive pricing** of Genuity, with a shocking increase from $29 to $125 monthly. - Users express frustration over **high fees** , especially after a sudden 400% price increase caught them off guard. - Users find the **missing software push feature** limits Genuity's functionality for broader IT support needs. #### What Are Recent G2 Reviews of Genuity? **"[Geunity: All-in-One Asset, Helpdesk, and Vendor Management](https://www.g2.com/survey_responses/genuity-review-12813081)"** **Rating:** 5.0/5.0 stars *— Arnissa B.* [Read full review](https://www.g2.com/survey_responses/genuity-review-12813081) --- **"[Simple, Reliable Ticketing with Outstanding Support and Great Value](https://www.g2.com/survey_responses/genuity-review-12627238)"** **Rating:** 5.0/5.0 stars *— Samuel H.* [Read full review](https://www.g2.com/survey_responses/genuity-review-12627238) --- #### What Are G2 Users Discussing About Genuity? - [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for) ## What Is IT Asset Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to IT Asset Management Software? - [Service Desk Software](https://www.g2.com/categories/service-desk) - [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)