--- title: ServiceNow IT Asset Management Reviews meta_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 526 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 526 scale: '5' date_modified: '2026-09-28' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews **Vendor:** ServiceNow **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 526 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About ServiceNow IT Asset Management Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. ## ServiceNow IT Asset Management Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **cost-saving features** of ServiceNow IT Asset Management, enhancing budget accuracy and asset visibility. (45 reviews) - Users value the **ease of use** of ServiceNow IT Asset Management, simplifying asset management and improving productivity. (22 reviews) - Users value the **seamless integrations** of ServiceNow IT Asset Management, facilitating efficient software asset management. (19 reviews) - Users value the **effective tracking of IT assets** in ServiceNow IT Asset Management, enhancing overall management efficiency. (15 reviews) - Users value ServiceNow IT Asset Management for its **powerful features** that streamline asset management and reduce costs effectively. (11 reviews) - Automation (7 reviews) - Data Centralization (7 reviews) - Visibility (7 reviews) - Centralized Management (6 reviews) - Insights (5 reviews) **What users dislike:** - Users note a **significant learning curve** and complexity in setup for effective use of ServiceNow IT Asset Management. (15 reviews) - Users find the **cost prohibitive** for small businesses, making IT Asset Management inaccessible for many potential customers. (14 reviews) - Users struggle with the **complexity of setup and integrations** , finding it time-consuming and challenging without expert assistance. (7 reviews) - Users find the **difficult setup** of ServiceNow IT Asset Management to be complex and time-consuming, requiring significant learning. (7 reviews) - Users find the **insufficient information** on setups and inferences complicates their experience with ServiceNow IT Asset Management. (5 reviews) - Users face **integration issues** with ServiceNow IT Asset Management, complicating connections to third-party tools and systems. (5 reviews) - Complex Configuration (4 reviews) - Data Management Issues (4 reviews) - Missing Features (4 reviews) - Poor Documentation (4 reviews) ## ServiceNow IT Asset Management Reviews ### 1. Effective Asset Management with Solid Integration, but Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Thank You page:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** I like the ability to integrate ServiceNow IT Asset Management with other tools like SCCM and MECM. The integration capability is valuable to me. The initial setup was moderately easier compared to previous experiences. **What do you dislike about ServiceNow IT Asset Management?** Pricing **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to manage the asset life cycle, including onboarding and deployment. It integrates with other tools like SCCM and MECM, which adds significant value. ### 2. It works I suppose **Rating:** 2.5/5.0 stars **Reviewed by:** Ray K. | Endpoint engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** This system works but our integrations may be causing issues not my favorite system **What do you dislike about ServiceNow IT Asset Management?** Issues abound. Updates cause constant regressions **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Asset management system for our instation ### 3. Autonomous itam **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Assistant Director of Information Technology & Digitalization Department at HEDNO **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Itam ai agents assist you every step of the way **What do you dislike about ServiceNow IT Asset Management?** Personally I currently have nothing to dislike **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Reducing manual effort into daily asset management operations ### 4. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Will H. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** Managing our hardware an software assets **What do you dislike about ServiceNow IT Asset Management?** Not much. It does what we need it to do for us **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It's giving us visibility to our assets. ### 5. Sam **Rating:** 4.0/5.0 stars **Reviewed by:** Martin C. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Sam is helping my company to admin lincenses great **What do you dislike about ServiceNow IT Asset Management?** Initial configuration did not meet the expectations, **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Saving money with a lot of licenses is great ### 6. Asset **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek e. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** The ease of asset creation and maintenance **What do you dislike about ServiceNow IT Asset Management?** The complexity of asset to ci sync and model maintenance **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** The onboarding automation is benefiting us. ### 7. Good product **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn S. | VP, IT Asset Manager, Financial Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Everything in one place, quick updates and reports **What do you dislike about ServiceNow IT Asset Management?** Software is too convoluted, too many areas to update **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Day to day operations, reporting on specific data ### 8. All-in-One Enterprise Workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Jigar P. | Senior Director, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** All info and workflows in a single enterprise platform **What do you dislike about ServiceNow IT Asset Management?** Cost of licensing and complexity of implementation **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Ability to optimize software spend tied to actual usage ### 9. Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** kyle s. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** User friendly once the basics of the platform are understood **What do you dislike about ServiceNow IT Asset Management?** Have no dislikes at the moment. Thank you. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Tracking and management of base items. Ty ### 10. Streamlined Asset Lifecycle Tracking and Catalog Ordering **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas Z. | ServiceNow Developer and Administrator, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** The ability to track lifecycle and order assets through our catalog **What do you dislike about ServiceNow IT Asset Management?** The subscription process is confusing for us **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Life cycle tracking, asset ordering, CI mapping ### 11. SAMPro **Rating:** 3.0/5.0 stars **Reviewed by:** Lauren S. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that everything is all in one place. **What do you dislike about ServiceNow IT Asset Management?** It is not very straightforward with software license reclamations **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Software application management including software reclamations ### 12. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** a k. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** Very helpful, easy to access and helpful **What do you dislike about ServiceNow IT Asset Management?** Everything looks good Works perfectly great **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Nothing, everything good Have good experience ### 13. Great product for IT **Rating:** 4.5/5.0 stars **Reviewed by:** Ritesh B. | Senior Technology Manager **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** Integrated upgrade and maintainability approach **What do you dislike about ServiceNow IT Asset Management?** OOTB is frustrsting at times and drives limitationd **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Key issues around employee issues and contracting needs ### 14. Streamlined asset management **Rating:** 4.0/5.0 stars **Reviewed by:** Murtuza B. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Streamlined asset management and good tracking **What do you dislike about ServiceNow IT Asset Management?** Some workflows too complex needing too may clicks **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Asset management is streamlined with clear process and tracking ### 15. Vegas **Rating:** 5.0/5.0 stars **Reviewed by:** Leah B. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** Dashboard viewability and ease of use compared **What do you dislike about ServiceNow IT Asset Management?** Pricing compared to competition usually is brought up **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Data management and reporting on repeating tasks ### 16. ITAM that works! **Rating:** 3.5/5.0 stars **Reviewed by:** Naresh P. | Sr. Engineering Manager **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** It works at scale. Great product and tool **What do you dislike about ServiceNow IT Asset Management?** Out of the box may not work for everyone **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Providing audit visibility and transparency ### 17. Easy to Use and Highly Accurate **Rating:** 4.0/5.0 stars **Reviewed by:** Scott K. | IT Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** The easiest and accuracy in the application **What do you dislike about ServiceNow IT Asset Management?** I like everything about the applications **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I can see all the County assets in the billing ### 18. Best in market **Rating:** 3.0/5.0 stars **Reviewed by:** Anvin S. | Solution Architect **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Best in industry standard compared to competitors **What do you dislike about ServiceNow IT Asset Management?** Expensive licenses, lack of custom tables **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Making the one stop tool for the organization ITAM ### 19. IT Business Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | Senior IT Business Analyst **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** Ease of use, comprehensive features, and thoroughness **What do you dislike about ServiceNow IT Asset Management?** Nothing. No issues or features that I dislike. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Comprehensive classification. Ease of use ### 20. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Omar T. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Visibility, Automation and lifecycle tracking **What do you dislike about ServiceNow IT Asset Management?** Learning curve and total cost of ownership ### 21. Strong SAM/HAM Visibility and Cleaner CMDB, but HAM OOB Lacks Vendor and Subscription Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** 1. SAM and HAM allow companies to have an overview of both 2. Enforces cleanliness of CMDB data **What do you dislike about ServiceNow IT Asset Management?** HAM OOB module does not have capabilities to allow vendors to use the module. No provision for subscription management, **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Helping us manage license costs of Software by returning unused software licenses ### 22. Easy to Use and Great for Managing Complicated Assets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** easy to use, help managing complicated assests **What do you dislike about ServiceNow IT Asset Management?** limitation on last used activity on SaaS products like adobe and m365. also on the software installation table we don't see assigned to and last activity when inigrated with tanium **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** complicancing is easy and workspace is easy to use ### 23. Excellent Asset Tracking, But Forced Normalization Limits Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2025 **What do you like best about ServiceNow IT Asset Management?** ServiceNow IT Asset Management has been extremely valuable for our internal team that oversees all end user devices, handling everything from procurement through to deployment. With the ability to track each step of the process, we almost never lose sight of any hardware. **What do you dislike about ServiceNow IT Asset Management?** The only thing I’ve noticed I dislike about ServiceNow IT Asset Management is the forced normalization that resulted from ServiceNows platform that reconfigured our customized naming conventions and hardware record fields. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management addresses our organization's need to keep track of the status of all end-user devices, which are frequently moving through various environments and stages. ### 24. Easy to Navigate and Makes Work Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** It’s very easy to navigate, and it makes my work easier. **What do you dislike about ServiceNow IT Asset Management?** the cost. I was hoping that the overall cost of SN is lower **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It's making the teams we work with reduce the amount of scattered work because everything is tracked in one location ### 25. Great Workflow Automation That Speeds Up Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** The onboarding process has improved. The workflow automation is great. Has improved the onboarding time. **What do you dislike about ServiceNow IT Asset Management?** The setup is too complicated. The 'expert' who was initially assigned the task to set it up couldn't do it. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It improved our onboarding process and also audit ### 26. IT asset management for VA telehealth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Able to track over 800K+ telehealth assets and data plans for DVA **What do you dislike about ServiceNow IT Asset Management?** Not much all good, very robust and handles all our needs **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Keeping track of over 800K assets and the logistics of movement and billing data ### 27. Positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** It allows me to manage my software landscape in a way previously unavailable. **What do you dislike about ServiceNow IT Asset Management?** Difficult to implement and set up properly, even more difficult to train members on **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Software approve and deny lists, understanding our software landscape, compliance ### 28. Easy-to-Use, Cradle-to-Grave Workflow That Supports Full Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** The inbuilt workflow supports cradle-to-grave operations and is easy to use. **What do you dislike about ServiceNow IT Asset Management?** Integrating catalog items and ready to use catalogs are not available in the standard HAM module **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** A single pane of glass view for all my assets ### 29. It just works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** All our assigned assets in one place. We can assign assets to users **What do you dislike about ServiceNow IT Asset Management?** None, it works for everything we use it for **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Managing IT assets is easier than it would be without servicenow asset management ### 30. Flexible Platform with Plenty of Options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Flexibility and different options to use **What do you dislike about ServiceNow IT Asset Management?** In some cases the hardware CIs miss important information as the automatically model based on the available vendors in the platform **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** hardware tracker, location, ownership and physical inventory ### 31. Easy Setup with a User-Friendly UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** UI and process is smooth and easy. Able to manage set up easily **What do you dislike about ServiceNow IT Asset Management?** Some times it is difficult to discover assets **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** UI and process is smooth and easy and it is easy to manage ### 32. Unified Asset Management with Seamless ITSM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi Ranjan G. | Azure Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 09, 2026 **What do you like best about ServiceNow IT Asset Management?** A Single System of Record for All Assets,alos mange the asset life cycle. Major milestone is integration with ITSM tool,FinOps allignment,Risk and compliance support. **What do you dislike about ServiceNow IT Asset Management?** HIght cost of licensing and implememtation as well as time consuming while implementation. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Post Implementation where CMDB and life cucle managment stramline. It really help lot ### 33. Easy Inventory Tracking, but UX Could Reduce Redundancy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** East of user and keeping track of inventory **What do you dislike about ServiceNow IT Asset Management?** Can provide better user experience in terms of avoiding redundecy **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Mainly for the new hires, the allocation of IT assets ### 34. Great Auto-Reclamation Idea, but Configuration and Entitlements Are Too Complex **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** The idea sounds great—auto-reclaimation, **What do you dislike about ServiceNow IT Asset Management?** The configuration is very complex, and setting up entitlements takes a lot of work. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Hopefully the auto-reclamation feature will help with auditing and similar tasks. ### 35. Efficient Hardware Asset Tracking, But Integration Could Be Easier **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** It allows for more efficiently hardware asset management tracking **What do you dislike about ServiceNow IT Asset Management?** It does not integrate easily into existing systems **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It allows us to track assets to save money ### 36. Great Enterprise Module for Asset Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** Great module to have for the enterprise for tracking assets **What do you dislike about ServiceNow IT Asset Management?** In some situations, you can end up with duplicate assets. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Asset tracking from inception through retirement. ### 37. Love the focused product conference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 08, 2025 **What do you like best about ServiceNow IT Asset Management?** I really enjoyed being able to collaborate with people in the same space and discuss how they are solving the same issues that we are dealing with. **What do you dislike about ServiceNow IT Asset Management?** There was too much specific sessions about HAM/SAM Pro. There are lots of customers that are just starting out or do not have budget to purchase these additional products so while it's cool to see the shiny things it's useless to apply to real problems at the company. There was also nothing about the CMDB. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Asset inventory; assists with audits and a inventory management ### 38. Easy Asset Management with Full Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** Easy to manage and have full visibility of all assets **What do you dislike about ServiceNow IT Asset Management?** Lot of manual data entry need to be done **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Currently assets are not managed centrally ### 39. Great Lifecycle Tracking and CMDB Sync, but Hardware Asset Flows Need More Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** Lifecycle Tracking, CMDB Integration and Attribute Synchronization **What do you dislike about ServiceNow IT Asset Management?** Static Hardware Asset Management Flows, customization needed for many customers **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Accurate tracking of physical assets and their lifecycles ### 40. Great Web Platform, but LackIT s Native Barcode Printing and Scanning **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** A single platform that is accessible via the web. **What do you dislike about ServiceNow IT Asset Management?** No native support for barcode printing and barcode scanning **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Disposal Certificate management and stockroom management ### 41. As a team lead it improves my ability to track, and manage the team work flow. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 16, 2025 **What do you like best about ServiceNow IT Asset Management?** it allows real-time visibility into hardware and software inventories **What do you dislike about ServiceNow IT Asset Management?** licensing cost is high and user interface can feel overwhelming at times **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Previously, it was hard to track all hardware and software assets across departments, now, we have real-time visibility into all IT assets, which improves accountability and helps reduce lost or unused equipment. Asset tracking and lifecycle management used to be manual, leading to errors, delays, and compliance risks. With automation and workflow integration, asset data is updated automatically—from procurement to disposal—saving time and improving accuracy. Asset data was scattered across spreadsheets and systems, making reporting difficult. ServiceNow provides a centralized, unified platform, enabling better reporting, audits, and decision-making ### 42. Efficient Inventory Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed E. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 11, 2025 **What do you like best about ServiceNow IT Asset Management?** I like the better tracking that ServiceNow IT Asset Management provides. It helps me in tracking the health of our inventory and managing expired devices efficiently. **What do you dislike about ServiceNow IT Asset Management?** Discovery **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for managing inventory efficiently and tracking the health of our inventory, which helps manage expired devices. ### 43. Easy to use and configurable, but more courses on specific functions are missing. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** October 29, 2025 **What do you like best about ServiceNow IT Asset Management?** The low-code configuration alternatives and the fact that anyone with minimal training can manipulate the ITAM module **What do you dislike about ServiceNow IT Asset Management?** I would like there to be more courses on the features available within this ServiceNow module. But from the product itself being both admin and end user at the same time, I love it. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** The management of physical IT resources and even "human" resources, that is, agents, support, etc. ### 44. Software Asset Management is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna A. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 08, 2025 **What do you like best about ServiceNow IT Asset Management?** The ability to track software allocations based on our governance, i.e. who/what we approved to use the software, and then so easily audit that with supporting data about what is in use has made this more than just a SAM tool but also a security tool. The rebuild SaaS license connectors to monitor cloud usage has made other tools obsolete and we can focus more within ServiceNow! **What do you dislike about ServiceNow IT Asset Management?** SAMP has a complex architecture. Customer Support has no idea how to help support it. The documentation portal is too complex to navigate and find the specific answers. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We had millions of dollars worth of software that we weren't tracking and was just a large financial risk. Now we have saved $400,000 just in reclaimed licenses with the reclamation processes. For the first time in 20 years, when our Microsoft audit occurred, their audit data matched the data we have in ServiceNow and we had $0 in NEW cost due to non-compliance. ### 45. Semantic Language Helps...A Lot **Rating:** 4.0/5.0 stars **Reviewed by:** Phillip P. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** When you get to a certain size, it's ServiceNow or suffer. ITAM is a great product that can bring tremendous value...to those that understand ITAM, it's idiosyncrasies, challenges and benefits **What do you dislike about ServiceNow IT Asset Management?** ServiceNow has the same problem of any ITAM solution and can't solve the basic data management, data governance problems that plague all other products. The people/process/ownership issue. Also, can you PLEASE....PLEASE release a DMTF Common information Model style schema that defines what every field/attribute is supposed to be used for?? That's what the industry has been dying for and Now have not risen to the occasion with this basic request. :-) I'll even make it easy for you here's the HTML version of the schema to give you an idea: https://schemas.dmtf.org/wbem/cim-html/2.55.0/ Just...PLEASE...do that. Or just copy it like BMC did. The OEMs created it. Why reinvent the wheel? **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** The company I work for doesn't use it but we are a Now partner. ### 46. ServiceNow Asset Management helps root out waste **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy T. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** Since we started implementing Software Asset Management in our organization, we have been able to better manage our software licenses and contracts and realize the amount of duplication and waste we can eliminate by looking at where the software is being used. With all the new efforts to root out waste in the government, this product allows us to better communicate how we are contributing to these efforts. Thanks to the new features that have been added to this product, we have significantly reduced the amount of time it takes to enter data by leveraging multiple integrations with our other systems while, at the same time, reducing the possibility of errors from manually updating data. **What do you dislike about ServiceNow IT Asset Management?** To achieve the most benefit out of this product, there is a large learning curve for users to enter and manage data, which took a lot of time to overcome. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Software license and contract management, software lifecycle management, reducing over and under licensing of software. ### 47. Using ServiceNow for Asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 08, 2025 **What do you like best about ServiceNow IT Asset Management?** The service now content library simplifies asset, normalization to ensure common titles and software models **What do you dislike about ServiceNow IT Asset Management?** With their effort to stay current with technology and ideas, the constant change of the user interface is frustrating at times. They are trying to make this better by developing workspaces. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Service now ITS at management is solving the problem of licensed compliance for us, as well as ensuring we’re paying the right taxes to the right states ### 48. IT Asset Management has been instrumental in our success of tracking our consumables and laptops **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler J. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** The ease of managing stock of our consumables has been the biggest saver of our day to day. It has enabled us to easily track what stock we have of what item and order more when we are low. Discovery has also been incredibly helpful in eliminating human effort and error in tracking where our assets are and who has them. **What do you dislike about ServiceNow IT Asset Management?** One thing that is a little cumbersome is that there is not an easy way to mark laptops as in stock when they have been returned. We are early in our asset management journey and Im hopeful that AI Agents will help with this as well. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** IT Asset management has solved the problems for us of tracking our hardware assets and who has them as well as our consumables stocks. ### 49. Centralized IC Management, although the UI could be more intuitive. **Rating:** 4.5/5.0 stars **Reviewed by:** José C. | Servicenow Professional Services and Support Lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 29, 2025 **What do you like best about ServiceNow IT Asset Management?** The ease of having my CIs centralized in integration with support solutions and ticket handling. **What do you dislike about ServiceNow IT Asset Management?** The UI is not so intuitive and a little intimidating at first. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Tracking of updates within CIs such as servers and terminals. ### 50. It is not your usual ITAM tool, but it does the job. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 18, 2025 **What do you like best about ServiceNow IT Asset Management?** It does normalize quite a bit of what is discovered, and does the calculations based on entered entitlements. Also it’s easy to integrate SAM to the rest of processes handled in ServiceNow. Also dashboards and reporting part is, in my opinion, better than the competition. **What do you dislike about ServiceNow IT Asset Management?** It is a bit tricky to set exclusions, define bundles, find and normalise software which did not get picked up by the ServiceNow content library. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Once set up, it helps seeing which products we are compliant with and which ones we are not. If you have the Entitlement data in the system, it also helps you determine which vendors to prioritise on. Also the end of support and extended support data is great - helps you to keep up with the industry and reduce risks. ## ServiceNow IT Asset Management Discussions - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote - [View ServiceNow IT Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-it-asset-management/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-28+18%3A58%3A16+-0500&secure%5Bsession_id%5D=d64926a2-5a0a-452d-bcc5-e9bb1fa23817&secure%5Btoken%5D=ab43af579e53c534b888fef00ccdc11428d26c143c68855eb211c159089622b0&format=llm_user) ## ServiceNow IT Asset Management Features **Operations** - Scheduling - Automation - Multi-Cloud Management - Usage Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Cost Optimization** - Spend Forecasting and Optimization - Recommendations - Spend Tracking **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Administration** - Reporting - Dashboards and Visualizations - Compliance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Cost Management** - Autonomous Task Execution - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top ServiceNow IT Asset Management Alternatives - [Flexera One](https://www.g2.com/products/flexera-one/reviews) - 4.3/5.0 (176 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,990 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - 4.9/5.0 (1,314 reviews)