Best Help Desk Software - Page 23

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

Onsite Support

Onsite Support is a full-stack ecommerce helpdesk built exclusively for online sellers — not adapted from a generic IT service desk, but designed from the ground up for how ecommerce support actually works. The platform consolidates every customer conversation across Amazon, eBay, Walmart, Shopify, TikTok Shop, WooCommerce, Etsy, Newegg, Back Market, Mirakl and 10+ additional marketplaces into a single unified inbox. Every ticket arrives with live order data, customer history and product information already populated — eliminating the need for agents to switch between platforms, manually look up orders or copy-paste information between tools. **What makes Onsite Support different from other helpdesks:** Unlike competitors, Onsite Support was purpose-built for ecommerce sellers managing multichannel operations. The platform's AI engine is trained on each merchant's own data — their order history, product catalog, company policies and marketplace rules — rather than generic large language model responses. This means the AI can resolve real customer questions accurately: order status, return eligibility, product compatibility, troubleshooting, tracking information and more. AI chatbots can be deployed directly on merchant websites and branded support landing pages to deflect tickets before they reach the queue. Agents can take direct action from within every ticket — issuing refunds, applying discounts, canceling orders and creating replacement shipments — without leaving the platform. This reduces average handling time significantly and eliminates the multi-tab workflows that slow ecommerce support teams down. **Amazon sellers** benefit from an exclusive Product Lifecycle Support (PLS) integration that places a branded "Get Product Support" button directly on the customer's Amazon returns page — intercepting return intent before a return is filed and giving sellers a first-line opportunity to resolve the issue, protect their metrics and preserve the sale. **Platform highlights:** - Unified multichannel inbox: 10+ marketplaces natively connected - AI trained on your own order data, product catalog and policies - In-ticket order actions: refunds, replacements, cancellations, discounts - Amazon PLS: return interception before returns are filed - SLA automation with custom rules by marketplace and ticket type - Multi-language AI: automatic language detection and response in 50+ languages - Voice integrations: JustCall, Aircall and AWS Connect built in - WhatsApp integration built in - CSAT surveys, custom reporting and performance dashboards - White-glove onboarding and free data migration from any helpdesk included with every plan ** Threecolts is a leading ecommerce software company serving thousands of sellers globally across a suite of tools. Onsite Support benefits from deep Amazon and marketplace expertise built over years of serving the ecommerce community.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Onsite Support?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Onsite Support?

  • Seller: Threecolts
  • Year Founded: 2021
  • HQ Location: London, UK
  • Twitter: @threecolts_com
    333 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    331 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Onsite Support?

Operative Intelligence

Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a single minute of human oversight. As the market’s only done-for-you, AI-powered speech & text analytics platform, OI can automatically identify: - The exact reasons why customers are contacting in their own words and in real-time - The volume, cost, sentiment, customer satisfaction and resolution of every contact - The root cause of customer pain points and repeat contacts - Exactly which inquiries can be automated with a built in business case ($) - What is driving changes in metrics i.e. Why is AHT increasing? - Agent Effectiveness for 100% of interactions - Agent performance by Inquiry type - Automated Quality Assessments - Operative Intelligence helps you save thousands of hours of human powered manual analysis/observations and improve customer experiences faster. Operative Intelligence requires no new or specialized resources and real-time insights are live in 2 weeks.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate Operative Intelligence?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Operative Intelligence?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Operative Intelligence?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Operative Intelligence, simplifying implementation and enhancing customer interaction insights.
  • Users value the easy implementation of Operative Intelligence, enabling seamless integration and valuable insights effortlessly.
  • Users appreciate the easy setup of Operative Intelligence, making implementation and use seamless and efficient.
  • Users value the ease of use and implementation of Operative Intelligence, enhancing their ability to gain insights effortlessly.
  • Users enjoy the variety of features in Operative Intelligence, enhancing ease of implementation and decision-making processes.
Cons
  • Users are concerned about accuracy issues, as it relies heavily on high-quality data for reliable insights.
  • Users are wary of the high pricing for Operative Intelligence, which may not suit every business budget.
  • Users find the pricing might be high for some businesses, impacting overall value perception of Operative Intelligence.
  • Users express concerns about the inaccuracy of insights due to reliance on quality customer data.
  • Users express concerns over inaccurate data analysis, highlighting issues arising from reliance on quality data for insights.

What Are Recent G2 Reviews of Operative Intelligence?

Player care platform

Next-generation player care platform for gaming companies. GenAI-driven self-help and powerful troubleshooting elements that help community and support professionals create new insights into player needs.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Player care platform?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Player care platform?

  • Seller: Theymes
  • Year Founded: 2023
  • HQ Location: Helsinki, FI
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Player care platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the excellent customer support from the Player Care Platform, enhancing player satisfaction and streamlining communication.
  • Users value the user-friendly support system of the Player care platform, enhancing team efficiency and player communication.
  • Users find the fantastic knowledge base simplifies player support, enhancing efficiency for their teams.
  • Users love the simplicity of the Player Care Platform, which streamlines player support and enhances team efficiency.
  • Users enjoy the great visibility of the Player Care platform, simplifying support and enhancing player interactions effectively.
Cons
  • Users note the missing features on the Player care platform, although the team is responsive to requests.

What Are Recent G2 Reviews of Player care platform?

Polar Help Desk

Polar Help Desk enables organizations to manage and deliver support servicesthrough a central web-based help desk portal.

Average Rating: 3.0/5.0

Total Reviews: 1

How Do G2 Users Rate Polar Help Desk?

  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customer Portal: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Polar Help Desk?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Polar Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the automated responses for enhancing customer support efficiency and remote access capabilities.
  • Users value the automation features of Polar Help Desk for enhancing efficiency and improving customer experience.
  • Users value the improved customer support efficiency and automation features of Polar Help Desk for better experiences.
  • Users appreciate the improved efficiency of Polar Help Desk, enhancing customer support and automation for better experiences.
Cons
  • Users highlight a lack of guidance in using Polar Help Desk, leading to potential security risks and training needs.
  • Users report that missing features in Polar Help Desk may lead to security risks and require additional training.

Pool Service Software (PSS)

Pool Service Software (PSS) is the operational command center for pool service businesses. It gives owners, office staff, and technicians one place to run routes, schedules, field work, billing, and reporting — with clarity, speed, and control. Built by a software developer alongside a pool professional, PSS is designed around the real problems that slow pool operations down: missed stops, scheduling chaos, technician accountability, and revenue lost to manual billing. Key capabilities: Quick Routes — select an area on the map and build optimized routes in seconds Calendar Heatmap — see workload and technician capacity at a glance, with no overbooking surprises Visit History 2.0 — a full record of every job, photo, chemical reading, and dosage cost per property Intelligent Notifications — real-time alerts for missed stops, completed jobs, and client requests Invoicing & Payments — faster collections, automatic late fees, and fewer missed invoices Reporting & Cost Analytics — decisions based on real numbers, not guesswork PSS integrates with QuickBooks Online, Stripe, LaMotte digital meters, and the Orenda LSI calculator. The result: less manual work, fewer missed jobs, faster payments, and real-time visibility into every route — so pool businesses can grow without the chaos. Built for pool businesses of any size.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Pool Service Software (PSS)?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Pool Service Software (PSS)?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Pool Service Software (PSS)?

Ravenna

Ravenna is an AI-native internal help desk built natively for Slack. We are reimagining Information Technology & Enterprise Service Management (ITSM/ESM) from the ground up, focusing on AI-driven automation to streamline internal support across IT, HR, Finance, and Operations. Our platform helps companies deliver effortless, instant support to their employees directly within the tools they already use, allowing support teams to focus on higher-impact work instead of repetitive tasks and ticket triage. Ravenna also uses AI to automatically generate KB content, respond and resolve requests automatically with answers, and powerful analytics to give leadership the information they need to make business decisions. - Handle common requests instantly in Slack - Connect to your existing Knowledge source - Automate ticket creation and updates - Provide contextual answers to support tickets - Organize your tickets - Create ticket summaries - Improve reporting and SLAs Check us out at https://www.ravennahq.com/

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Ravenna?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Ravenna?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation features of Ravenna, making their Slack experience seamless and efficient.
  • Users love the Slack integration of Ravenna, enhancing workflow with real-time tickets and AI-driven automation.
  • Users love the ease of use of Ravenna, integrating Slack seamlessly with intuitive features and automations.
  • Users commend Ravenna for providing seamless integrations that enhance the Slack experience without unnecessary friction.
  • Users love the productivity improvements of Ravenna, enhancing workflows with real-time tickets and AI automation.

What Are Recent G2 Reviews of Ravenna?

Request Manager

Crow Canyon Software’s Request Manager is a powerful, SharePoint- and Microsoft 365-integrated solution designed to help organizations efficiently track, manage, and automate all types of requests—IT, HR, Facilities, Purchasing, and beyond. Unlike generic ticketing tools, Request Manager is fully customizable and built to align with your existing business processes in Microsoft 365 and Teams. It enables teams to centralize request intake, automate approvals, streamline communication, and monitor progress—all within the familiar Microsoft environment your team already uses every day. Key benefits include: ✅ Centralized Request Tracking: Capture and manage requests from multiple departments in one intuitive dashboard. ⚙️ Automation & Workflows: Automate repetitive tasks, approvals, and notifications to save time and reduce manual effort. 💬 Microsoft 365 Integration: Works seamlessly with SharePoint, Teams, and SharePoint—no need for new platforms or logins. 📊 Reporting & Analytics: Gain full visibility into request volume, resolution times, and team performance with detailed dashboards. 🧠 AI-Powered Efficiency: Optional NITRO AI features—like Copilot, smart ticket assistance, and sentiment analysis—help teams work faster and smarter. Whether you’re managing internal service requests, employee onboarding, or facility maintenance, Crow Canyon Request Manager gives your organization a single, scalable system to increase efficiency, accountability, and user satisfaction. 👉 Learn how Crow Canyon’s Request Manager can modernize your service operations and streamline your workflows: www.crowcanyon.com

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Request Manager?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Request Manager?

  • Seller: Crow Canyon Software
  • Year Founded: 1999
  • HQ Location: 1410 Neotomas Ave., Ste. 200 PMB # 17280577 Santa Rosa, CA 95405
  • Twitter: @CrowCanyonSW
    645 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About Request Manager?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Request Manager, facilitating better organization and communication for request processing.
  • Users value the easy access of Request Manager, improving organization and communication for internal requests.
  • Users value the easy communication features of Request Manager, which streamline the request and approval process effectively.
  • Users value the centralized management of Request Manager, which improves internal communication and accountability.
Cons
  • Users find the poor reporting inadequate, lacking essential details about requests and productivity metrics.

What Are Recent G2 Reviews of Request Manager?

Sagicc

Sagicc is the omnichannel CX software that helps companies tackle the challenge of effectively serving large numbers of customers. How do we do it? 1. Omnichannel Capabilities Take control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, website and mobile app chats, forms, and video calls). 2. Supervision and Data Analysis Monitor your team in real time and access a dashboard with statistics on each user's performance and workload. 3. AI-Powered Automations Deploy our AI-driven chatbots and voicebots to enhance your service process and create automated experiences across multiple channels (Sagicc Bot Builder, Business Rules, Bulk Messaging, and Customizations). Easily integrate with your company's CRM, ERP, and other information systems. Who uses Sagicc? Sagicc is ideal for companies struggling to serve large volumes of customers simultaneously, adapting to different business sectors. To benefit from Sagicc, a company must have a minimum of five customer service agents to optimize operations. Sagicc is a platform made with ♥ by TechniSupport SAS in Barranquilla, Colombia

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Sagicc?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Sagicc?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Sagicc?

What Are G2 Users Discussing About Sagicc?

S-easy

Very simple ticketing tool for customer support for companies. It can also use for project management for small projects. S-easy helps you to manage all ticketing processes between your customer and agents. As a manager, you can have a good overview of the current status of the tickets and the teams. S-easy has Cloud and On-Premise versions. Both versions have the same features, but the On-Premise version also has Active Directory integration. Collecting customer requests are very simple and there are different ways in S-easy. - Share your own ticket creation page with your customers which provides by S-easy. - Integrate your e-mail address to generate the tickets automatically from the incoming emails. - Use web API to create and read emails from your existing software. - Create a ticket manually for your customer. - Schedule a job to create a ticket for a specific time or periodically. S-easy has a strong report tool which also sends out reports periodically.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind S-easy?

  • Seller: S-easy
  • Year Founded: 2015
  • HQ Location: Istanbul, TR
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of S-easy?

Servicetonic Helpdesk Tool

ServiceTonic is a help desk and ITSM solution for companies of all sizes in industries including IT services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and others.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Servicetonic Helpdesk Tool?

  • Seller: ServiceTonic
  • HQ Location: Barcelona, ES
  • Twitter: @ServiceTonic
    103 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Servicetonic Helpdesk Tool?

What Are G2 Users Discussing About Servicetonic Helpdesk Tool?

Simplify Reality

Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence. Simplify Reality applies practical applications of machine learning and artificial intelligence to enhance customer experience, brand engagement and operational analytics.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Simplify Reality?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Simplify Reality?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Simplify Reality?

Sitehelpdesk HelpDesk

Sitehelpdesk HelpDesk provides service desk software solution suitable for use by an internal support function.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Sitehelpdesk HelpDesk?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Sitehelpdesk HelpDesk?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Sitehelpdesk HelpDesk?

What Are G2 Users Discussing About Sitehelpdesk HelpDesk?

Spiraldesk

Spiraldesk is a helpdesk software, that lets centralizes & organizes support operations & agent statistics across multiple companies

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Spiraldesk?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Spiraldesk?

  • Seller: Spiraldesk
  • Year Founded: 2018
  • HQ Location: Cochin, IN
  • Twitter: @spiraldesk
    569 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Spiraldesk?

What Are G2 Users Discussing About Spiraldesk?

SPoTS

Service and problem tracking system

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate SPoTS?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind SPoTS?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SPoTS?

What Are G2 Users Discussing About SPoTS?

Startly

Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing.

Average Rating: 3.9/5.0

Total Reviews: 6

How Do G2 Users Rate Startly?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Startly?

  • Seller: Startly Labs
  • Year Founded: 2020
  • HQ Location: Blue Bell, US
  • Twitter: @startlysoftware
    7 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Medium, 17% Small

What Do G2 Reviewers Say About Startly?

AI-generated summary from verified user reviews

Pros
  • Users find Startly’s platform incredibly easy to use, streamlining project management and enhancing overall efficiency.
  • Users praise the AI integration in Smartly for efficiently filtering resumes and enhancing the hiring process.
  • Users appreciate the automation features of Startly, simplifying candidate selection and enhancing the hiring process.
  • Users value the real-time budget management of Startly, enhancing their ability to handle projects effectively.
  • Users commend the excellent customer support provided by Smartly, enhancing their hiring process efficiently.
Cons
  • Users experience inefficient UI and slow performance in the Startly app, indicating a need for improvement.
  • Users note that Startly is more expensive compared to other tools, making it a less attractive option.
  • Users note that pricing is high compared to other tools, making it a significant drawback for Startly.
  • Users notice the slow performance of Startly, impacting usability despite its decent value for money.

What Are Recent G2 Reviews of Startly?

What Are G2 Users Discussing About Startly?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026