# udesk Reviews
**Vendor:** Udesk  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About udesk
Udesk is a Chinese artificial intelligence and marketing service solution provider, relying on artificial intelligence, big data, cloud computing and other core technologies, to create an integrated customer full lifecycle solutions. udesk has a complete product matrix, the application of artificial intelligence technology to the enterprise's marketing customer acquisition, sales management, customer service and intra-enterprise shared services and other scenarios, for consumer goods, manufacturing, life sciences, automotive, central state-owned enterprises, digital government, finance and other industries to provide customized solutions, comprehensively help enterprises achieve digital transformation, trusted by many of the world's top 500, China's top 500 customers.




## udesk Reviews
  ### 1. Great Customer service tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2024

**What do you like best about udesk?**

Affordable Pricing
AI Powered features 
For all size bussinesses 
Ticketing system 
Live Chat features

**What do you dislike about udesk?**

Do not currently dislike anything about the product

**What problems is udesk solving and how is that benefiting you?**

AI-driven chatbots  real-time interaction
Quick on go customer support 24/7
User-friendly interface for easy navigation



- [View udesk pricing details and edition comparison](https://www.g2.com/products/udesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+03%3A43%3A35+-0500&secure%5Bsession_id%5D=a805213b-e5c5-4ca7-aab0-fdd01e112697&secure%5Btoken%5D=c44b2cc7086ad9413631011e53d06b9c2300273ed256158d0e47e4cc570581bc&format=llm_user)

## udesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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