udesk

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Udesk is a Chinese artificial intelligence and marketing service solution provider, relying on artificial intelligence, big data, cloud computing and other core technologies, to create an integrated customer lifecycle solutions. udesk for enterprises to provide all-channel access to the coverage (phone, online customer service, mobile APP, WeChat, microblogging, SMS, mailboxes, web, small programs), the whole scene coverage (customer acquisition, intelligent self-service, pre-sales consulting, on-site dispatch service, telemarketing, customer care return visits, after-sales consulting, internal services) customer service platform, aimed at improving the service efficiency of the customer service team, reducing operating team service costs, increasing customer satisfaction and loyalty. Udesk provides enterprises with a customer service platform covering all channels (telephone, online customer service, mobile APP, WeChat, Weibo, SMS, email, web, small program) and all scenarios (customer acquisition, intelligent self-service, pre-sales consulting, on-site dispatch service, e-sales, customer care visits, after-sales consulting, and in-house service), aiming to improve the service efficiency of enterprise customer service teams, reduce the operating costs of operation teams, and increase customer satisfaction and loyalty.