# Trakdesk Reviews
**Vendor:** Trakdesk  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Trakdesk
Customer support, made easy. Redefine the way you provide support to your customers




## Trakdesk Reviews
  ### 1. A platform to improve exponentially improve customer service.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alex M. | Analista de aplicaciones, Enterprise (> 1000 emp.)

**Reviewed Date:** January 04, 2020

**What do you like best about Trakdesk?**

The reasons why I like Trakdesk are:

1.- Trakdesk has clean customer portal that allows for easy ticket creation.
2.- Customizable time tracking SLAs with support for custom calendars and start.
3.- It allows to automate response to our customers.
4.- Trakdesk has elements for case management, live chat and design a knowledge base.
5.- I only had interruptions in the service when updates are being carried out.

**What do you dislike about Trakdesk?**

There are definitely some limitations to this platform that become more evident the more familiar you become with the system. There are similar limitations on SLAs, especially when there are end users that operate with different hours.

**Recommendations to others considering Trakdesk:**

The company I work for and our clients are satisfied with incident management through Trakdesk. The saving of time and money has been significant. I highly recommend the use of this software.

**What problems is Trakdesk solving and how is that benefiting you?**

Trakdesk has allowed the organization where I work to better position its customer service since we acquired this platform. We have received more positive reviews from our customers and we have increased our effectiveness of resolved tickets. It has also been a benefit to be able to automate the responses, so that our agents do not have to answer all the tickets.


## Trakdesk Discussions
  - [What is Trakdesk used for?](https://www.g2.com/discussions/what-is-trakdesk-used-for)

- [View Trakdesk pricing details and edition comparison](https://www.g2.com/products/trakdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+02%3A56%3A54+-0500&secure%5Bsession_id%5D=7b6e6e6e-f159-4e5d-93ea-3524ebf9f884&secure%5Btoken%5D=2cea4f8dc24a295bd3b093c6fe6342a79f9a7aa1f1cdb12ff1ce5141f216cedf&format=llm_user)

## Trakdesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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