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Thulium Reviews & Product Details

Software for the efficient handling of calls, emails, chats, Messenger and Click2Contact in one tool. Used to take control of customer communication - integrate telephones, e-mails and chats in one tool.

Seller

Thulium

Languages Supported

German, English, Polish

Product Description

Thulium is a customer support tool for better, faster, omnichannel communication with clients.

Overview by

Michał Strączyński

Top-Rated Alternatives

Zendesk for Customer Service - AC

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Thulium Media

Wallboards are interactive boards often used in companies dealing with customer service, which display indicators of the work of the entire department, e.g. the number of customers waiting in the queue and the service level of agents. The data is displayed in real time (refreshed every 10 seco...

The Click2Contact widget allows you to place a chat on your company's website. You can configure it to best suit your needs and the style of the website.

Place an online chat on your website and encourage customers to contact your company. Each chat conversation will be assigned to a customer card in CRM. You can easily adapt the appearance of the chat to your website using our wizard. When an agent cannot reply to a message, the call will auto...

In the Thulium ticketing system, the team has access to emails. A team where everyone knows what to do. Customers are recognized and the entire history of omnichannel communication is available to everyone - this makes work much easier and improves the customer service process. Therefore, during ...

Thulium Web Softphone is an application integrated with Thulium that allows agents to both make and receive calls directly from a web browser.

Thulium Reviews (5)

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K

Kamil .

Implementation Specialist

Mid-Market (51-1000 emp.)

11/22/2024

"Reliability and a reliable customer support department - Thulium only!"

5/5

What do you like best about Thulium?

The system is very intuitive to use, has extensive functionalities and reports. It is easy to implement a new agent to work in the system. Thulium has various applications. In our case - sales, HR, but we see room for its implementation in other areas. Solid and understandable for programmers documentation for API integration. Above all, we highly value cooperation with the support department. They are professional, reliable, helpful and friendly. Thank you. Review collected by and hosted on G2.com.

What do you dislike about Thulium?

Honestly, we did not spot any disadvantages. Review collected by and hosted on G2.com.

GM

Grzegorz M.

Co-founder

Small-Business (50 or fewer emp.)

11/25/2024

"I highly recommend the Thulium system"

5/5

What do you like best about Thulium?

The system offers a wide range of configuration options. It works perfectly for inbound call centers as well as outbound telemarketing campaigns. It allows you to handle customer emails and conduct chat conversations. The Thulium support team is always very helpful. Review collected by and hosted on G2.com.

What do you dislike about Thulium?

Insufficient user permission selection in the system. Review collected by and hosted on G2.com.

SR

sylwia r.

Lider działu e-commerce

Mid-Market (51-1000 emp.)

11/20/2024

"Very good contact with operators for support and service."

5/5

What do you like best about Thulium?

Quick response and willingness to clarify individual matters. Review collected by and hosted on G2.com.

What do you dislike about Thulium?

At the moment, there are no objections. Maybe one: this field is required, and right now I don't see any reasons or examples to describe what I don't like. Review collected by and hosted on G2.com.

MS

Mateusz S.

Sales Customer Advice & Business Relationship Development Area Manager

Mid-Market (51-1000 emp.)

12/4/2024

"Amazing system"

5/5

What do you like best about Thulium?

Everything is perfect in Thulium, Customer Service of comapny is really helpful, easy of use and implementation in company. Review collected by and hosted on G2.com.

What do you dislike about Thulium?

I like all features, nothing is problematic for me. Review collected by and hosted on G2.com.