View360Cx Reviews & Product Details

An all-in-one, omnichannel CX suite with granular RBAC and strong security controls, built for enterprise-grade scalability, high performance, and reliability. It offers deep customization and seamless integrations, enabling unified customer interactions and ticketing. It also provides real-time insights and automation that improve efficiency while maintaining flexibility and control. Review collected by and hosted on G2.com.

View360Cx effectively meets our objectives, so there are no specific downsides to highlight. If anything, there is an opportunity to further enhance the user interface with a slightly more modern and bold design. Overall, it’s a strong and reliable platform that delivers on its promises. Review collected by and hosted on G2.com.

I like that View360Cx offers a unified desktop platform where agents can gain deep insights into customer details. It fetches all the feedback from existing customers, which helps update reviews on our company website. It's also helpful for ticketing, providing real insights and feedback of our existing customers, vendors, and partners. It's completely friendly, reliable, and good in terms of usage. It gives very clear details with customer, vendor, and partner data analytics. It's good for customer experience, and it is easy to use without being hectic or difficult to implement. Additionally, it's very good in terms of features and supports multiple languages. It's easy to integrate with existing platforms and can be used both on-premises and in the cloud. Review collected by and hosted on G2.com.

Nothing as such Review collected by and hosted on G2.com.

I use View360Cx for managing my company's social media and unified communications. It solves the problem of juggling multiple tabs for replying to customers through the website, emails, social media, and unified number, including a voicebot. With View360Cx, everything is in one place, which is a huge time-saver. The Calls and WhatsApp integration are very good and save me a lot of time. I particularly appreciate the auto-reply feature in WhatsApp due to its clarity. Additionally, the call history feature is extremely helpful for assigning calls to agents. The support from the View360Cx team was excellent during setup, making the whole process very good, and their support has been great. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

View360 is in a league of its own. It has completely streamlined our workflow, saving us hours of manual work every week, Seamless syncing, Omni-channel integration, Cutting-edge AI, The interface is intuitive, the performance is lightning-fast, and it just works. If you’re on the fence, don’t be—this is the gold standard Review collected by and hosted on G2.com.

Honestly, the program is so deep and packed with advanced features that I needed some time at first to explore all the available tools. But once you get used to it, you realize that this diversity is the secret to its strength in managing customer experience Review collected by and hosted on G2.com.

Its ability to provide a complete 360-degree view of customer interactions across multiple channels Review collected by and hosted on G2.com.

At the moment, I don’t have any major concerns. The platform meets our current requirements well and performs reliably. Review collected by and hosted on G2.com.

View360Cx provides clear visibility into customer interactions and performance metrics, making it easier to manage operations, track issues, and improve service quality effectively. Review collected by and hosted on G2.com.

The platform is effective overall; however, there is scope for improvement in terms of some advanced customization , streamlining certain workflows and reporting features could be more flexible. Enhancements in these areas would make it more adaptable to different business needs. Review collected by and hosted on G2.com.

What I like most about View360 Contact Centre and Customer Services is the strong focus on customer experience, paired with efficient handling of queries. The team consistently demonstrates professionalism, responds quickly, and makes a genuine effort to resolve issues effectively. Their structured processes and use of technology help ensure consistent service, while the human touch in each interaction makes customers feel valued, respected, and truly heard. Review collected by and hosted on G2.com.

Nothing about it I dislike. It's perfect Review collected by and hosted on G2.com.

Best as per the Industry requirements and fulfilling all the requirements for a Call Centre/Ticketing Management Team. Review collected by and hosted on G2.com.

Nothing for now, but I am sure the system will be upgraded as per the market requirements. Review collected by and hosted on G2.com.

It’s intuitive real time data visuals….. Review collected by and hosted on G2.com.

The fact that I don’t know about it sooner Review collected by and hosted on G2.com.

its Omni channel capability and easy customisation . And the best thing is their Support Review collected by and hosted on G2.com.

Their AI features still needs some enhancement Review collected by and hosted on G2.com.