---
title: Tender Support Reviews
meta_title: 'Tender Support Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Tender Support works for a business like yours.
aggregate_rating:
  rating_value: 3.5
  review_count: 1
  scale: '5'
date_modified: '2025-03-10'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Tender Support Reviews
**Vendor:** Tender  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About Tender Support
Tender Support is an online customer support solution.




## Tender Support Reviews
  ### 1. Easy to use, but has limitations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 08, 2019

**What do you like best about Tender Support?**

Tender support is a very easy platform to use. It makes answering customers quick and  easy, and allows for simple transfer of messages to various individuals in a company. 

**What do you dislike about Tender Support?**

There are limitations, such as not being able to see details of an original email. The message threads can be limiting in that sense.  

**Recommendations to others considering Tender Support:**

Simple tool, with some limitations

**What problems is Tender Support solving and how is that benefiting you?**

Multiple members of the organization are able to collaborate on customer service and support efforts. 


## Tender Support Discussions
  - [What is Tender Support used for?](https://www.g2.com/discussions/what-is-tender-support-used-for)

- [View Tender Support pricing details and edition comparison](https://www.g2.com/products/tender-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-26+06%3A39%3A46+-0500&secure%5Bsession_id%5D=88e84b1e-99a1-462d-af1c-c9a4db3f8f2d&secure%5Btoken%5D=35f6651e4817edb033cccc319c30dafcc5ea4747724730c0aed9205977328f62&format=llm_user)

## Tender Support Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Tender Support Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,689 reviews)
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