Text App Reviews & Product Details

Text App is an all-in-one AI support platform that connects live chat, smart ticketing, and intelligent automation. It empowers teams to resolve issues more quickly, operate more efficiently, and deliver customer experiences that truly stand out. ✅ Key features include: • Live chat: Connect with customers instantly and resolve issues in real time • Smart ticketing: Organize, prioritize, and automate incoming requests. • AI agent: Handle up to 80% of routine inquiries autonomously • Customer list: Merge chats, tickets, purchases, and campaign activity into one unified profile for instant context and smarter follow-ups. • Automation workflows: Streamline repetitive tasks and improve team productivity. • Analytics & insights: Track response times, CSAT, and team performance. • Omnichannel support: Manage conversations across chat, email, Messenger, WhatsApp, and more — all in one place. At its core, Text Intelligence automates up to 80% of routine inquiries with smart ticketing, real-time reply suggestions, and streamlined workflows. Automation and human expertise work together in one platform, helping companies scale support without scaling costs. Beyond reactive service, Text App includes campaigns and omnichannel messaging so businesses can engage proactively. With campaigns, the AI Agent, and customer list working together, Text App becomes a simple, automatic lead-generation engine. About us Text App was built by the team behind LiveChat, HelpDesk, and ChatBot. Backed by over 20 years of industry experience, they created an AI-first customer service platform that helps support teams deliver faster, smarter, and more consistent customer experiences. ⚙️ Highlights • AI-first automation: Context-aware AI engine handles up to 80% of routine questions, suggests real-time replies, and speeds up resolution. • Unified support hub: Live chat, ticketing, automation, and analytics combined in one intuitive workspace. • Omnichannel experience: Seamless support across chat, email, Messenger, WhatsApp, and ecommerce platforms like Shopify. • Insightful reporting: Dashboards track key metrics, including response time, CSAT, resolution rates, and agent performance. Start your free 14-day trial today and see how Text App transforms support into measurable ROI.