# Trouble Ticket Express Reviews
**Vendor:** Troubleticketexpress  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Trouble Ticket Express
Open source trouble ticket system




## Trouble Ticket Express Reviews
  ### 1. Open source and cloud based trouble ticket system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Siddhesh K. | Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Trouble Ticket Express?**

I think the best this about this software is it is cloud-based and open source. this is easy to use as automatic instructions will give you the path to follow and monitoring ticket progress is very easy. Email broadcast notification is also a helpful feature.

**What do you dislike about Trouble Ticket Express?**

Till now it is not integrated with other software if it will then this is very usefull.

**What problems is Trouble Ticket Express solving and how is that benefiting you?**

It looks like a one-stop solution for bug tracking, project management, and to-do list. Workflows are solving customers' true needs. Automatic instructions helping users to decide what should be the next step.



- [View Trouble Ticket Express pricing details and edition comparison](https://www.g2.com/products/trouble-ticket-express/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+10%3A29%3A55+-0500&secure%5Bsession_id%5D=2dfcbb1b-d324-4eb2-bdee-df292444ffee&secure%5Btoken%5D=4306a64d5d148cc54f47248bd5a24b1018b36295f1a06c5a41b2b7b4e15e1786&format=llm_user)

## Trouble Ticket Express Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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