Text Pricing Overview

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Free Trial

Essential

$25.00

Per Month

Professional support foundation for teams starting with automation.

Growth

$99.00

Per Month

For fast-moving sales and support teams ready to fully automate workflows with AI.

Enterprise

For companies prioritizing compliance, customization, and next-gen AI capabilities.

Everything in Growth, plus:

50 AI agents

2,000+ AI agent resolutions

Unlimited Reply suggestions

Unlimited AI text editing

1,000,000+ API calls

1,000+ Live visitors tracked

Service level agreements (SLAs)

Dedicated Account Manager

Dedicated onboarding

Legal assistance

30 workflows

50 campaigns

White-label website widget

Custom dashboards

Security assistance

Audit logs

Software engineer support

Alternative payments terms

Text offers three pricing tiers to match businesses at different stages of growth, with every plan including AI and flexible billing.

The Essential plan ($25 per user/month) is designed for startups and small teams. It includes a shared inbox, live chat, email and Messenger integration, basic workflow automation, Copilot, and 10 AI Agent resolutions per month. It’s a simple, affordable way to start using AI support before scaling.

The Growth plan (from $1,499/month with five users) suits mid-sized teams ready to automate. It provides 500 AI Agent resolutions, advanced workflows, reply suggestions, conversation summaries, and collaboration tools—helping businesses save time, stay organized, and deliver faster responses.

The Enterprise plan (from $3,999/month with 10 users) is for large organizations with complex needs. It delivers 2,000 AI Agent resolutions, multi-brand support, custom dashboards, HIPAA compliance, SSO, SLAs, and dedicated account management.

All plans include a 14-day free trial.

Text has 3 pricing editions. A free trial of Text is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Text is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Text must be conducted with the seller.

All plans include a 14-day free trial.

Pricing information was last updated on March 31, 2026

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Text Pricing Reviews

(2)

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

6/2/2026

"Easy to Use, Low-Maintenance, and Great Nonprofit Pricing"

5/5

What do you like best about Text?

It's genuinely easy to use and requires almost no ongoing maintenance. Our team adopted it quickly, and it's been a reliable way for prospective students to reach us in real time without adding administrative overhead on our end. Nonprofit pricing was a real benefit. Review collected by and hosted on G2.com.

What do you dislike about Text?

When we have needed support, the help chat appears to be bot-driven, which makes it harder to reach a live agent quickly. It hasn't been a significant issue since the platform rarely requires troubleshooting, but it's worth noting. Review collected by and hosted on G2.com.

Newton I.

Subject Matter Expert (Mathematics)

Small-Business (50 or fewer emp.)

6/4/2026

"Exceptional Ticket Management and AI Summaries for Student Support"

4.5/5

What do you like best about Text?

Text has been very helpful in my interaction with students. The new improved addition to ticket management has made it an effective tool in tracking students' assignment and customer service interactions,

In addition, the AI summary is a feature that enables the tutor see at a glance the key concepts within each closed chat.

Adequate support has always been provided and I cannot recall the number of times my opinions has been sought on how to make Text better.

The ability to integrate Whatsapp and other relevant softwares is also a plus. Overall, the performance of Text since moving from Livechat has been exceptional. Review collected by and hosted on G2.com.

What do you dislike about Text?

The only downside I can recall is sometimes when I create ticket on the android app, the chat summary is not included as in the web version or windows app version. So, I mostly refrain from creating tickets on mobile. Review collected by and hosted on G2.com.