# Best Guest Messaging Software *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service. Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through [email](https://www.g2.com/categories/email) or another communication solution such as a mobile application. These tools may integrate with or offer features of [video conferencing software](https://www.g2.com/categories/video-conferencing-personal), [live chat software](https://www.g2.com/categories/live-chat), or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive [hotel management software](https://www.g2.com/categories/hotel-management) platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with [hotel reservations software](https://www.g2.com/categories/hotel-reservations) and [payment gateway software](https://www.g2.com/categories/payment-gateway) so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with [proactive notification software](https://www.g2.com/categories/proactive-notification) or [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) to send guests timely notifications and satisfaction surveys, respectively. To qualify for inclusion in the Guest Messaging category, a product must: - Enable two-way communication between hotel staff and hotel guests through SMS or other messaging technology - Provide tools for manual and/or automated personalized notifications to guests - Allow guests to conveniently direct questions or requests to front desk or concierge staff - Integrate with hotel management software and/or staff collaboration tools ## How Many Guest Messaging Software Products Does G2 Track? **Total Products under this Category:** 94 ## How Does G2 Rank Guest Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 200+ Authentic Reviews - 94+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Guest Messaging Software Is Best for Your Use Case? - **Leader:** [Touch Stay](https://www.g2.com/products/touch-stay/reviews) - **Easiest to Use:** [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews) - **Top Trending:** [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews) - **Best Free Software:** [Trumpia](https://www.g2.com/products/trumpia/reviews) --- **Sponsored** ### Akia Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much more through Mini Apps: a personalized mobile experience that doesn’t require developers or downloads. Because Akia’s technology streamlines the experience for both travelers and the businesses that serve them, their mission is to help the world relax. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1359&secure%5Bdisplayable_resource_id%5D=1359&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1359&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=140058&secure%5Bresource_id%5D=1359&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fguest-messaging&secure%5Btoken%5D=6fcd5b15baf4a07e34c1168d83e8fc5394ff623eedee23eec44d688646ef5d3b&secure%5Burl%5D=https%3A%2F%2Fwww.akia.com%2F&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Guest Messaging Software Products in 2026? ### 1. [Touch Stay](https://www.g2.com/products/touch-stay/reviews) Touch Stay is a guest experience platform that helps hosts save time, reduce guest questions, and generate more revenue - powered by digital guidebooks guests actually use. At its core, Touch Stay enables hosts and property managers to deliver everything guests need in one simple, mobile-friendly place, from check-in instructions and Wi-Fi details to local recommendations and add-ons. Instead of answering the same questions repeatedly, guests can self-serve 24/7, improving the experience while reducing operational workload. Trusted by hosts worldwide, Touch Stay is used across 100+ countries, generating 15.9M+ guidebook visits every year, helping millions of guests access the information they need, instantly. Proven results - Save up to 20 hours per week with automated guest communication - Reduce guest questions by up to 90% - Generate €40-€120+ extra per booking with built-in upsells - Achieve more 5★ reviews (average ~4.8★ guest rating) How Touch Stay works Touch Stay guidebooks become the central hub for the entire guest journey - before, during, and after the stay. Guests can instantly find everything they need in one place, reducing repetitive questions by up to 90%, while you save hours every week and stay in control. Key features - Digital Guidebooks (Core Product) Create mobile-friendly guidebooks that guests actually use, reducing repetitive questions, improving every stay, and replacing PDFs, emails, and scattered information. - AI Chatbot Automatically answers guest questions using your guidebook content - available 24/7. - Upsell Store Turn your guidebook into a revenue channel by offering add-ons, services, and local experiences. - Guest Communication Hub Centralise guest messaging and automate replies to save hours every week. - Built-in CRM Track guest data, preferences, and interactions to deliver more personalised experiences. - Guest Feedback & Reviews Collect feedback automatically and convert great stays into public reviews. - PMS Integrations Automatically sync bookings and guest data with your existing tools. Built for hosts who want to scale Whether you manage a few properties or a large portfolio, Touch Stay helps you: - Deliver consistent guest experiences at scale - Reduce operational workload - Increase revenue without adding complexity Why choose Touch Stay? Because your guests don’t want another app, another email, or another PDF. They want one simple place with everything. And you want fewer questions, more revenue, and better reviews. Touch Stay delivers both. **Average Rating:** 5.0/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Touch Stay?** - **Quality of Support:** 9.8/10 (Category avg: 9.1/10) - **Ease of Use:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Touch Stay?** - **Seller:** [Touch Stay](https://www.g2.com/sellers/touch-stay) - **Year Founded:** 2014 - **HQ Location:** Uckfield, GB - **Twitter:** @TouchStay (2,231 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/touch-stay/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 100% Small-Business #### What Are Touch Stay's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Daily Use (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) - Flexibility (1 reviews) ### 2. [Trumpia](https://www.g2.com/products/trumpia/reviews) Trumpia has all of the features you would expect from a mass texting provider, but does much more than coupons or mass blasts because our automation leads to long-lasting relationships with customers. That’s why Forbes named us the top SMS marketing provider, and G2 named us the easiest to set up and implement. Our automation offers the ability to personalize customer journeys in order to boost revenue, satisfaction, retention, and day-to-day operations. Trumpia Workbench, our next-gen workflow builder, has a free-form omnidirectional user interface that allows you to build completely flexible workflows and place tiles anywhere. As a result, Trumpia can handle more varieties of sophisticated customer journeys and automate your communications. In addition, we have 50+ prebuilt workflow templates, advanced targeting, integrated email & SMS, review management, and a powerful consolidated inbox. We also offer 365-day online support and upgraded plans that come with live phone support and a dedicated account manager. **Average Rating:** 4.4/5.0 **Total Reviews:** 55 **How Do G2 Users Rate Trumpia?** - **Quality of Support:** 9.1/10 (Category avg: 9.1/10) - **Ease of Use:** 8.2/10 (Category avg: 9.2/10) **Who Is the Company Behind Trumpia?** - **Seller:** [Trumpia](https://www.g2.com/sellers/trumpia) - **Year Founded:** 2006 - **HQ Location:** Anaheim, CA - **Twitter:** @Trumpia (4,461 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1069034/ (105 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 49% Small-Business, 36% Mid-Market #### What Are Trumpia's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Ease of Use (4 reviews) - Helpful (3 reviews) - Notifications (3 reviews) - Messaging (2 reviews) **Cons:** - Difficult Setup (2 reviews) - Downtime Issues (1 reviews) - Learning Curve (1 reviews) - Not Intuitive (1 reviews) - Onboarding Issues (1 reviews) ### 3. [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews) Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com. \*\*Our Solutions Include\*\* 1) Contactless Check-In: Contactless Check-In allows guests to check in and out through a mobile experience, allowing hotels to comply with health guidelines, save time on front desk work, and increase revenue through upsells through the Canary interface. 2) Digital Authorizations: Canary’s Digital Authorizations product is vastly more secure than paper forms, preventing chargebacks and fraud. They can be set up and ready to use in less than 20 minutes. 3) Digital Contracts: Hotels using Canary’s Digital Contracts product see their turnaround time decrease from an average of eight days to just three hours, enabling them to book more guests and grow their business. 4) Amenity Store: Canary’s Amenity Store product makes ordering simple and intuitive for guests, and the online store is easy to incorporate into your standard booking flow. Hotels using Canary see a 40% increase in the number of orders placed. \*\*Testimonials\*\* "Given how cost effective it is and the savings from preventing potential fraud, Canary Technologies was a no brainer.” -- Dennise Nizza, Controller @ Ace Hotel “I brought on Canary at all of our properties because it increased productivity and removed all the headaches of collecting credit card authorization forms.” -- Justin Grimes, Director of Operations @ KRC “The Canary solution is simple and powerful. It provides exactly what we needed at our hotels, without being an overkill. The interface is clean and easy to use, and the folks at Canary took care of setup and training, which made implementation a breeze.” -- Esteban Velez, VP of IT & Cyber Security @ Classic Hotels & Resorts **Average Rating:** 4.8/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Canary Technologies?** - **Quality of Support:** 9.9/10 (Category avg: 9.1/10) - **Ease of Use:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Canary Technologies?** - **Seller:** [Canary Technologies](https://www.g2.com/sellers/canary-technologies) - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/18722039/ (334 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 50% Mid-Market, 50% Small-Business ### 4. [Medallia Concierge](https://www.g2.com/products/medallia-concierge/reviews) Medallia Concierge is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels. **Average Rating:** 4.6/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Medallia Concierge?** - **Quality of Support:** 9.4/10 (Category avg: 9.1/10) - **Ease of Use:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Medallia Concierge?** - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia (12,238 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,917 employees on LinkedIn®) - **Phone:** 650-321-3000 **Who Uses This Product?** - **Company Size:** 63% Small-Business, 38% Mid-Market ### 5. [Xperium by RepUp](https://www.g2.com/products/xperium-by-repup/reviews) Xperium is a guest experience management suite for hotels to establish automated guest engagement processes from booking to check-out, generate additional revenue from upsells, view detailed analytics of online reviews, a powerful CRM tool and marketing tool, an engaging mobile concierge for feedback, requests and operations. **Average Rating:** 4.9/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Xperium by RepUp?** - **Quality of Support:** 9.8/10 (Category avg: 9.1/10) - **Ease of Use:** 9.5/10 (Category avg: 9.2/10) **Who Is the Company Behind Xperium by RepUp?** - **Seller:** [RepUp](https://www.g2.com/sellers/repup) - **Year Founded:** 2014 - **HQ Location:** Dubai, AE - **Twitter:** @xperium_ai (180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6636338/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 73% Mid-Market, 27% Small-Business ### 6. [GuestTouch](https://www.g2.com/products/guesttouch/reviews) GuestTouch Platform enables hotels to slash staff workload, turn angry guests into 5-star reviewers, automate revenue-driving conversations, and boost profits through our reputation, messaging and email platforms. GuestTouch Platform: Products that work seamlessly together - use individually or as a complete solution based on your goals. GuestTouch Reviews & Feedback Platform You know when managing guest feedback feels like juggling chaos - scattered reviews across platforms, delayed responses, and no clear insights to improve? GuestTouch is the proactive reputation platform that lets you track, respond, analyze and gather reviews and guest feedback all in one place. Create custom feedback your way - star ratings, NPS scores, custom questions, and more - all powered by guestAI! GuestTouch Messaging Platform Drive efficiencies and uncover more profits through meaningful conversations. GuestTouch is the versatile messaging platform for your team that adapts to your specific needs - send and automate messages the way you want across different stages of the guest journey such as booking, pre-arrival, check-in, check-out, and more via SMS, WhatsApp etc, based on specific guest insights. Guest Email Platform You know when you send generic, one-size-fits-all emails that guests ignore, missing opportunities to drive right engagement due to lack of versatility? GuestTouch solves this with personalized automated email sequences that you design to match your brand - from custom HTML templates to drag-and-drop editors - and automatically adapt to the guest journey based on guest behavior, booking type, and preferences. **Average Rating:** 4.9/5.0 **Total Reviews:** 13 **How Do G2 Users Rate GuestTouch?** - **Quality of Support:** 9.8/10 (Category avg: 9.1/10) - **Ease of Use:** 9.2/10 (Category avg: 9.2/10) **Who Is the Company Behind GuestTouch?** - **Seller:** [GuestTouch](https://www.g2.com/sellers/guesttouch) - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **Twitter:** @guesttouch (24 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/guesttouch/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 92% Small-Business, 8% Mid-Market ### 7. [hotel BookingCenter](https://www.g2.com/products/hotel-bookingcenter/reviews) hotel BookingCenter offers a property management system for independent hospitality owners with integrated booking engine, channel manager and payment gateway. **Average Rating:** 4.4/5.0 **Total Reviews:** 11 **How Do G2 Users Rate hotel BookingCenter?** - **Quality of Support:** 9.7/10 (Category avg: 9.1/10) - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) **Who Is the Company Behind hotel BookingCenter?** - **Seller:** [BookingCenter](https://www.g2.com/sellers/bookingcenter) - **Year Founded:** 2000 - **HQ Location:** United States - **Twitter:** @BookingCenter (158 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bookingcenter/about (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Small-Business, 36% Mid-Market ### 8. [RMS](https://www.g2.com/products/rms-north-america-rms/reviews) Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list). **Average Rating:** 4.4/5.0 **Total Reviews:** 20 **How Do G2 Users Rate RMS?** - **Quality of Support:** 8.1/10 (Category avg: 9.1/10) - **Ease of Use:** 8.7/10 (Category avg: 9.2/10) **Who Is the Company Behind RMS?** - **Seller:** [RMS](https://www.g2.com/sellers/rms-840dc8b1-dbed-49b0-bc69-4398be206c8c) - **Year Founded:** 1983 - **HQ Location:** Keilor Park, VIC - **LinkedIn® Page:** https://www.linkedin.com/company/rms-aust-pty-ltd/ (233 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 65% Small-Business, 25% Mid-Market ### 9. [Glad to Have You](https://www.g2.com/products/glad-to-have-you/reviews) Glad to Have You hospitality mobile app provides guests all the information they need about your vacation rental and integrates with your property management software (even if it's not a HomeAway Software product). By developing the latest automated technology; designing simple, user-friendly mobile app interfaces; and focusing on ways to improve guest experience, we've developed Glad to Have You to make your life easier and improve your guests' stay. **Average Rating:** 3.7/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Glad to Have You?** - **Quality of Support:** 5.3/10 (Category avg: 9.1/10) - **Ease of Use:** 6.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Glad to Have You?** - **Seller:** [Vrbo](https://www.g2.com/sellers/vrbo) - **Year Founded:** 2010 - **HQ Location:** Austin, Tx - **Twitter:** @vrbo (36,564 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2442360/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market ### 10. [Helix By MicroMetrics](https://www.g2.com/products/helix-by-micrometrics/reviews) Helix by MicroMetrics is a software designed to power memorable guest experiences for the top hotel brands — including IHG, Marriot and Hilton. **Average Rating:** 3.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Helix By MicroMetrics?** - **Quality of Support:** 8.3/10 (Category avg: 9.1/10) - **Ease of Use:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Helix By MicroMetrics?** - **Seller:** [Micrometrics](https://www.g2.com/sellers/micrometrics) - **Year Founded:** 2013 - **HQ Location:** Ottawa, CA - **Twitter:** @MicroMetrics (580 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3255776 (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market ### 11. [ALICE](https://www.g2.com/products/alice-alice/reviews) Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. **Average Rating:** 4.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ALICE?** - **Quality of Support:** 8.3/10 (Category avg: 9.1/10) - **Ease of Use:** 7.9/10 (Category avg: 9.2/10) **Who Is the Company Behind ALICE?** - **Seller:** [ALICE](https://www.g2.com/sellers/alice) - **Year Founded:** 2013 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/alice-hospitality-operations-platform/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 40% Enterprise ### 12. [Zenya.io](https://www.g2.com/products/zenya-io/reviews) Based in Boston, Zenya reimagines the entire guest journey from lead to payment with its all-inclusive integrated software platform for rental business.It brings CRM + PMS + Invoicing + Customer Experience +Automation+ Website Booking +Up-selling+ Insights --- all under one roof with ZENYA. Customers can connect with their entire team; sales & marketing, operation, administration & accounting, guests – on the one system, anywhere, and at any time. Using 100+ configurable rules, customers can customize and create their workflow rules within minutes. Customers do not require tech expertise or an IT person to set it up. It has many offers such as website booking, add partner's inventory, contactless solution, customizable workflows for automating various routine tasks, automating charges, scheduling invoices, customizable reporting, and integration with several software solutions, and data export capabilities. **Average Rating:** 3.9/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Zenya.io?** - **Quality of Support:** 8.8/10 (Category avg: 9.1/10) - **Ease of Use:** 7.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Zenya.io?** - **Seller:** [Zenya](https://www.g2.com/sellers/zenya) - **Year Founded:** 2014 - **HQ Location:** Quincy, Massachusetts - **LinkedIn® Page:** https://www.linkedin.com/company/5228872 (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 25% Enterprise ### 13. [Akia](https://www.g2.com/products/akia/reviews) Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much more through Mini Apps: a personalized mobile experience that doesn’t require developers or downloads. Because Akia’s technology streamlines the experience for both travelers and the businesses that serve them, their mission is to help the world relax. **Average Rating:** 2.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Akia?** - **Quality of Support:** 8.3/10 (Category avg: 9.1/10) - **Ease of Use:** 8.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Akia?** - **Seller:** [Akia](https://www.g2.com/sellers/akia) - **Year Founded:** 2018 - **HQ Location:** San Francisco, US - **Twitter:** @ahoyakia (55 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ahoyakia/ (52 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business ### 14. [eviivo suite](https://www.g2.com/products/eviivo-suite/reviews) eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transforming collaboration, it provides an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). No matter how complex your accommodation business is, eviivo Suite makes the day-to-day so much smoother. eviivo features: • Property Manager: the easy way to manage bookings, guests, owners & travel agencies with eviivo’s unrivalled all-in-one property management platform • Website Manager: a stunning highly customisable booking engine to strengthen your brand and boost direct bookings like no other • Channel Manager: channels that sing to your tune and run themselves with unparalleled OTA integrations and full automated mapping • Payment Manager: airtight security and unmatched payment automation with built-in support for the widest choice of card processors • Guest Manager: never miss a beat with eviivo’s AI-powered unified Inbox with superior seamless communications and integration with OTA guest services • Promo Manager: ultimate pricing and packaging flexibility with unmatched support for the sale of extra products and services • Performance Manager: powerful KPIs, user-defined analytics, painless reconciliations for top results and the smoothest back-office integration • Owner Manager: extensive multi-everything functionality for all your stakeholders enabling portfolio growth, trust, transparency and full team participation • eviivo Mobile: out of reach, but never out of touch with eviivo’s most comprehensive mobile app eviivo’s Promise: - Less to buy - avoid spiralling add-on costs - Less to learn and train on – faster ramp-up for staff - Less to support - no vendor merry-go-round or finger-pointing - Less to maintain – avoid API compatibility nightmares - Less to worry about! – designed for a better work-life balance. The bottom line? Growing Yours. More bookings. Less effort.  See why eviivo is trusted by more than 28,000 properties worldwide! **Average Rating:** 3.7/5.0 **Total Reviews:** 9 **How Do G2 Users Rate eviivo suite?** - **Quality of Support:** 7.6/10 (Category avg: 9.1/10) - **Ease of Use:** 7.6/10 (Category avg: 9.2/10) **Who Is the Company Behind eviivo suite?** - **Seller:** [eviivo](https://www.g2.com/sellers/eviivo) - **Year Founded:** 2003 - **HQ Location:** N/A - **Twitter:** @eviivo (2,928 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eviivo/ (191 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are eviivo suite's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Customer Support (3 reviews) - Booking Management (2 reviews) - User Interface (2 reviews) - Channel Management (1 reviews) **Cons:** - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) ### 15. [FCS Connect](https://www.g2.com/products/fcs-connect/reviews) Automate and track handling of guest requests, complaints and internal work orders from assignment to escalation and follow up. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate FCS Connect?** - **Quality of Support:** 10.0/10 (Category avg: 9.1/10) - **Ease of Use:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind FCS Connect?** - **Seller:** [FCS Solutions](https://www.g2.com/sellers/fcs-solutions) - **Year Founded:** 1982 - **HQ Location:** Singapore, SG - **Twitter:** @FCS_Hospitality (574 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fcs-computer-systems (218 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 16. [HelloShift](https://www.g2.com/products/helloshift/reviews) HelloShift is an AI-powered hotel operations platform that replaces fragmented tools with one system for guest communications, housekeeping, staff collaboration, and contactless check-in. Founded in 2014 and based in San Francisco, HelloShift serves independent hotels, boutique properties, and branded franchises across Marriott, Hilton, Wyndham, and IHG portfolios. AI Voice answers calls 24/7 in 100+ languages, handling up to 85% of routine inquiries (per SoFLA Vacations case study) and booking rooms directly through PMS integration. AI Guest Messaging automates SMS, WhatsApp, and webchat conversations while capturing guest preferences. A trainable hotel chatbot deploys on the property website and direct booking flows to convert visitors before they fall off to OTAs. The housekeeping module uses AI-powered room assignment optimization with real-time status tracking, mobile checklists, and performance analytics. Contactless check-in lets guests register digitally with ID verification, e-signatures, and mobile keys - no app download required. Staff collaboration replaces radios and paper logs with unified messaging and task management. HelloShift is cloud-based and works on any device. Hotels can start with a single module and expand over time - from staff-only tools to a full guest-facing and operational suite. The platform integrates with 40+ property management systems including Oracle Opera, Mews, Cloudbeds, StayNTouch, and RoomKey, so hotels do not need to change their existing PMS. Hotels evaluating HelloShift typically compare it against Alice/Actabl, Kipsu, Whistle, Quore, Flexkeeping, hotelkit, Akia, Canary Technologies, HiJiffy, and Duve. Where alternatives specialize in one feature surface, HelloShift bundles guest-facing AI and back-of-house operations on a single platform instead of stitching together 3-5 point solutions. Typical results include a 20-35% increase in direct bookings from AI-answered calls, 30% faster room turnover through optimized housekeeping workflows, and 43% reduction in staff turnover with streamlined communication. HelloShift is used by properties ranging from 12-room boutique inns to 1,600-room full-service resorts. HelloShift requires no hardware installation and no app download for hotel guests. New properties can go live within days. The platform supports multiple languages for both staff and guest-facing interfaces, making it suitable for international hotel groups and properties serving diverse traveler populations. Pricing is per-room, per-property with plans available for staff-only operations, guest-facing communications, or a combined suite. HelloShift holds 4.9/5 stars from 267 customer reviews on Hotel Tech Report and is Capterra 5-star certified. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate HelloShift?** - **Quality of Support:** 8.3/10 (Category avg: 9.1/10) - **Ease of Use:** 9.2/10 (Category avg: 9.2/10) **Who Is the Company Behind HelloShift?** - **Seller:** [HelloShift](https://www.g2.com/sellers/helloshift) - **Year Founded:** 2014 - **HQ Location:** San Francisco, US - **Twitter:** @helloshift (216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/helloshift/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business ### 17. [Kipsu](https://www.g2.com/products/kipsu/reviews) Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between and is the industry leader and pioneer in Real-Time Engagement. **Average Rating:** 2.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Kipsu?** - **Quality of Support:** 7.5/10 (Category avg: 9.1/10) - **Ease of Use:** 9.2/10 (Category avg: 9.2/10) **Who Is the Company Behind Kipsu?** - **Seller:** [Kipsu](https://www.g2.com/sellers/kipsu) - **Year Founded:** 2010 - **HQ Location:** Minneapolis, US - **Twitter:** @KipsuExperience (360 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kipsu (129 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 18. [Nuvola](https://www.g2.com/products/nuvola/reviews) Nuvola is a guest request and complaint management system for hotels. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Nuvola?** - **Quality of Support:** 9.2/10 (Category avg: 9.1/10) - **Ease of Use:** 7.5/10 (Category avg: 9.2/10) **Who Is the Company Behind Nuvola?** - **Seller:** [Nuvola](https://www.g2.com/sellers/nuvola) - **HQ Location:** Miami, FL - **Twitter:** @mynuvola (258 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 19. [BnBChatbot](https://www.g2.com/products/bnbchatbot/reviews) BnBChatbot enables vacation rental operators to save time and energy by giving each guest a personalized dashboard for their trips **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate BnBChatbot?** - **Quality of Support:** 10.0/10 (Category avg: 9.1/10) - **Ease of Use:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind BnBChatbot?** - **Seller:** [BnBChatbot](https://www.g2.com/sellers/bnbchatbot) - **HQ Location:** N/A - **Twitter:** @BnBChatbot (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 20. [Cendra](https://www.g2.com/products/cendra/reviews) Cendra is an AI-powered property management platform that simplifies communication and automates guest interactions. It learns from every conversation to deliver instant, accurate responses, creating a smart, unified system. From handling guest requests—like early check-ins or special amenities—to offering personalized upsells, Cendra takes care of it all. It even automates task management by detecting issues and routing them to the right team, keeping your operations seamless and efficient. Automate guest messaging Cendra streamlines all your guest communications by unifying every messaging platform into one intelligent system. Its AI Agent learns from every interaction, delivering fast, accurate responses while proactively handling guest requests. Stay in control: choose full automation or review AI-generated drafts before sending. Either way, your guests experience seamless, personalized communication—without ever knowing AI is behind it. Manage tasks more efficiently Every host could use more free time—and Cendra makes it possible. Automate property tasks like cleaning requests and maintenance with smart workflows and predictive scheduling, saving time and keeping your operations running smoothly and efficiently. Enhance your guest experience Delight your guests with intelligent, timely recommendations. Cendra’s self-learning AI anticipates their needs—suggesting everything from sightseeing tours to spa experiences—to create a truly personalized and memorable stay. Earn more with upsells Cendra automatically identifies opportunities — like gap nights, early check-ins, or late check-outs — and offers them to your guests. Maximize revenue effortlessly while enhancing the guest experience. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Cendra?** - **Seller:** [Botel AI](https://www.g2.com/sellers/botel-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 21. [DeskBell](https://www.g2.com/products/deskbell/reviews) A free application for hotels to communicate events, services, restaurant information, activities, and more to guests. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate DeskBell?** - **Quality of Support:** 8.3/10 (Category avg: 9.1/10) - **Ease of Use:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind DeskBell?** - **Seller:** [IDEI](https://www.g2.com/sellers/idei) - **HQ Location:** Res Las Ceib, Mexico - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 22. [HotelEYE](https://www.g2.com/products/hoteleye/reviews) Link your hotel's guests with your reception and staff, just with a push of a button. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate HotelEYE?** - **Ease of Use:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind HotelEYE?** - **Seller:** [ATKEN Techniki](https://www.g2.com/sellers/atken-techniki) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 23. [icibot](https://www.g2.com/products/icibot/reviews) icibot – Innovative Consumer Interaction Choice of the hotels that want to gain from COVID-19 After the coronavirus, the hygiene and health safety responsibilities of the hotels towards their guests are increasing and expanding at the global level! Knowing your guests and providing them “online and contactless” service during their stay is vital. Customised Mobile App for Your Hotel With mobile application solutions that can be customized for each hotel brand, icibot increases the satisfaction of your guests while providing the perfect accommodation and holiday experience for your guests. Increase Your Customer Satisfaction Increase Your Other Revenues Increase Your Positive Comments ici4Mobile Access your guests at all times. Ensure customer satisfaction while increasing your revenue! Connect with your guests and interact with them with a customised mobile app for your hotel. We are offering a specially developed mobile app for single or chain hotels that enable forming permanent contact with guests before arriving at the hotel, at the hotel and when they check-out from the hotel. ici4GuestPortal Offer your guests the mobile app functionality that does not require installation. With our customisable PWA Application, offer a completely customised online experience to your guests. Re-market by establishing an interactive platform where your guests can get information, send their demands and communicate with hotel staff. ici4GEC – Guest Experince Center With icibot Guest Experience Centre, offer customised information about all your service range to your potential and existing guests. Send messages, receive service reservation demands and send notifications for events to your guests with icibot GEC. ici4Staff Increase your staff efficiency! Satisfy both your staff and guests with icibotStaffApp. Monitor your entire hotel staff from receptionist to housekeeping team and ensure healthy communication between your staff and with guests with technological infrastructure. ici4inRoom Create a digital bridge between you and your guests. Present the perfect accommodation experience to your guests by ensuring information and demand flow inside the hotel with specially designed icibot in-room tablet solutions. Make a difference in in-room communication with the application designed specifically to replace traditional in-room guest welcoming package. ici4SelfService Present the perfect guest experience with icibot self-service. Offer services for 24 with kiosk and smart screens in the hotel. Show the information related to the entire facilities of your hotel to the guests and offer solutions to your guest demands. ici4GuestMessage icibot guest message is a private hotel assistant for each guest. With icibot guest message, ensure your guests to complete the entire communication with front-office and customer relations department from mobile. This way, you can make your guests save time while offering the perfect accommodation experience. For more information: www.icibot.com **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate icibot?** - **Quality of Support:** 10.0/10 (Category avg: 9.1/10) - **Ease of Use:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind icibot?** - **Seller:** [icibot](https://www.g2.com/sellers/icibot) - **Year Founded:** 2016 - **HQ Location:** Sariyer, TR - **LinkedIn® Page:** https://www.linkedin.com/company/icibot/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 24. [KNOWCROSS](https://www.g2.com/products/knowcross/reviews) Knowcross provides customized hotel management software designed to help in monitoring, guest service request and complaints, help in improving the service and increasing staff productivity. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate KNOWCROSS?** - **Quality of Support:** 10.0/10 (Category avg: 9.1/10) - **Ease of Use:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind KNOWCROSS?** - **Seller:** [KNOWCROSS](https://www.g2.com/sellers/knowcross) - **Year Founded:** 1998 - **HQ Location:** Dallas, Texas, United States - **LinkedIn® Page:** https://www.linkedin.com/company/unifocuswfm (234 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 25. [KoruStay](https://www.g2.com/products/korustay/reviews) KoruStay is a digital guest experience platform (or "Digital Co-Host") designed for independent short-term rental hosts, Airbnb owners, Property Management Companies (PMCs), and boutique motels. Founded in New Zealand, it replaces outdated physical house manuals and static PDF guides with a dynamic, mobile-first web application. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate KoruStay?** - **Quality of Support:** 10.0/10 (Category avg: 9.1/10) - **Ease of Use:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind KoruStay?** - **Seller:** [KoruStay](https://www.g2.com/sellers/korustay) - **Year Founded:** 2025 - **HQ Location:** Auckland, NZ - **LinkedIn® Page:** https://www.linkedin.com/company/korustay/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ## What Is Guest Messaging Software? [Hotel Software](https://www.g2.com/categories/hotel)