Best Guest Messaging Software
Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.
Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through email or another communication solution such as a mobile application. These tools may integrate with or offer features of video conferencing software, live chat software, or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive hotel management software platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with hotel reservations software and payment gateway software so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with proactive notification software or enterprise feedback management software to send guests timely notifications and satisfaction surveys, respectively.
To qualify for inclusion in the Guest Messaging category, a product must:
Featured Guest Messaging Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
TouchStay offers innovative digital guidebooks that transform guest experiences in the hospitality sector. Designed for a range of hosts, from short-term rental owners to large hotel chains, the platf
2,235 Twitter followers
Trumpia has all of the features you would expect from a mass texting provider, but does much more than coupons or mass blasts because our automation leads to long-lasting relationships with customers.
4,478 Twitter followers
Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authori
Medallia Concierge is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels.
12,257 Twitter followers
Xperium is a guest experience management suite for hotels to establish automated guest engagement processes from booking to check-out, generate additional revenue from upsells, view detailed analytics
181 Twitter followers
GuestTouch Platform enables hotels to slash staff workload, turn angry guests into 5-star reviewers, automate revenue-driving conversations, and boost profits through our reputation, messaging and ema
25 Twitter followers
hotel BookingCenter offers a property management system for independent hospitality owners with integrated booking engine, channel manager and payment gateway.
158 Twitter followers
Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elev
Glad to Have You hospitality mobile app provides guests all the information they need about your vacation rental and integrates with your property management software (even if it's not a HomeAway Soft
36,532 Twitter followers
Helix by MicroMetrics is a software designed to power memorable guest experiences for the top hotel brands — including IHG, Marriot and Hilton.
583 Twitter followers
Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics
Based in Boston, Zenya reimagines the entire guest journey from lead to payment with its all-inclusive integrated software platform for rental business.It brings CRM + PMS + Invoicing + Customer Exper
Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much
56 Twitter followers
eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transfo
2,928 Twitter followers
Automate and track handling of guest requests, complaints and internal work orders from assignment to escalation and follow up.
573 Twitter followers
