Best Guest Messaging Software

Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.

Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through email or another communication solution such as a mobile application. These tools may integrate with or offer features of video conferencing software, live chat software, or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive hotel management software platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with hotel reservations software and payment gateway software so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with proactive notification software or enterprise feedback management software to send guests timely notifications and satisfaction surveys, respectively.

To qualify for inclusion in the Guest Messaging category, a product must:

  • Enable two-way communication between hotel staff and hotel guests through SMS or other messaging technology
  • Provide tools for manual and/or automated personalized notifications to guests
  • Allow guests to conveniently direct questions or requests to front desk or concierge staff
  • Integrate with hotel management software and/or staff collaboration tools
Star Rating

Guest Messaging reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Compare Guest Messaging Software

Results: 29
G2 takes pride in showing unbiased ratings on user satisfaction. G2 does not allow for paid placement in any of our ratings.
Results: 29
Filter Results
Filter by:
Sort by
Star Rating
Sort By:

    One Marketing Platform for Multiple Channels: Mobile, Email,Social, Voice, and Chat Marketing.

    Zingle is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels.

    Glad to Have You hospitality mobile app provides guests all the information they need about your vacation rental and integrates with your property management software (even if it's not a HomeAway Software product). By developing the latest automated technology; designing simple, user-friendly mobile app interfaces; and focusing on ways to improve guest experience, we've developed Glad to Have You to make your life easier and improve your guests' stay.

    Helix by MicroMetrics is a software designed to power memorable guest experiences for the top hotel brands — including IHG, Marriot and Hilton.

    Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between and is the industry leader and pioneer in Real-Time Engagement.

    Zuzapp enables hoteliers to affordably deliver an enhanced and differentiated experience for their guests before, during and after their stay.

    Give your guests the luxury to choose how they want to communicate with your hotel, while giving your staff one single system to manage it all.

    BnBChatbot enables vacation rental operators to save time and energy by giving each guest a personalized dashboard for their trips

    Guests expect service and communication. Connect with them through mobile devices before, during and after their stay. enables hotels and their guests to message each other in whatever mobile messaging app each guest prefers.

    Gooster focuses on your guests experience and urban discovery outside of your hotel, while you're able to interact, engage, and up sell to your guests.

    GuestCentrix EMS will ensure that you don’t send the same guest the same email or SMS repeatedly.

    Empowers your front desk staff to serve guests while giving you insight in real time.

    Communicate with your guests in real time.

    guestext is a two-way mobile connection between hotels and their guests, communications for a better guest experience

    HelloShift is a communication platform for hotel staff and guests. It replaces antiquated communication mechanisms, such as handwritten logbooks, sticky notes, and walkie-talkies, with a Facebook-like interface that hotel staff is already familiar with. The platform also allows hotels to proactively manage guest experience via personalized pre-arrival and post-stay bulk guest SMS.

    HiJiffy is an automatized messenger concierge service for the hospitality sector. The automatization is built within Facebook Messenger with artificial intelligence.

    Howazits holistic, customer-centric and mobile-first approach has given birth to a smart and simple end-to-end customer communication platform.

    Tyme Global can handle all text messaging traffic in your hotel by providing SMS operators for your text messaging.

    The iRiS Guest Experience Platform is a flexible, powerful, end-to-end guest experience solution.

    LogicsWare Call Server Platform is a powerful solution for voice calls management, integration, billing, and control.

    Unifies all digital guest communication a hotel needs in one beautiful and easy-to-use tool. Hotels that truly care about their guests use Loopon to provide outstanding service, which results in happy guests that return over and over again

    LUCID Messenger is the first 2-way SMS solution for Hotels. All the features listed are Supported when LUCID Messenger is implemented along with LUCID PROMIS Hotel management Software (PMS)

    MyStay provides a mobile website and smartphone app for better communication between hotels and guests.

    Guest communications made simple with Otrum Digital Signage.

    protel offers a complete suite of these custom-tailored solutions for communicating with guests. All modules are seamlessly integrated both with each other as well as with the hotel's central management system.

    RingBell is the app that let businesses and customers communicate in a simple, useful and direct way.

    Smart Connect immerses your guests in a powerful experience that visually and audibly stimulates a true sense of your Hotel's Look & Feel. Messages arrive in the Guest’s native language, protected by a patented secure privacy technology considered the best in the world today.

    Whistle allows customers and hotel guests a fourth option to communicate to businesses and hotels with. Whistle provides clients the opportunity to text message, a behavior that they're already comfortable with, as an additional channel of communication (Human Interaction, Phone, Email, and Text Messaging!).