Best Guest Messaging Software
Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.
Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through email or another communication solution such as a mobile application. These tools may integrate with or offer features of video conferencing software, live chat software, or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive hotel management software platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with hotel reservations software and payment gateway software so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with proactive notification software or enterprise feedback management software to send guests timely notifications and satisfaction surveys, respectively.
To qualify for inclusion in the Guest Messaging category, a product must:
Featured Guest Messaging Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TouchStay offers innovative digital guidebooks that transform guest experiences in the hospitality sector. Designed for a range of hosts, from short-term rental owners to large hotel chains, the platf
- Hospitality
- 100% Small-Business
2,246 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Trumpia has all of the features you would expect from a mass texting provider, but does much more than coupons or mass blasts because our automation leads to long-lasting relationships with customers.
- Marketing and Advertising
- Retail
- 49% Small-Business
- 36% Mid-Market
4,455 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Medallia Concierge is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels.
- 63% Small-Business
- 38% Mid-Market
12,301 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authori
- Hospitality
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Xperium is a guest experience management suite for hotels to establish automated guest engagement processes from booking to check-out, generate additional revenue from upsells, view detailed analytics
- Hospitality
- 73% Mid-Market
- 27% Small-Business
183 Twitter followers
- Overview
- User Satisfaction
- Seller Details
GuestTouch Platform enables hotels to slash staff workload, turn angry guests into 5-star reviewers, automate revenue-driving conversations, and boost profits through our reputation, messaging and ema
- Hospitality
- 92% Small-Business
- 8% Mid-Market
26 Twitter followers
- Overview
- User Satisfaction
- Seller Details
hotel BookingCenter offers a property management system for independent hospitality owners with integrated booking engine, channel manager and payment gateway.
- 55% Small-Business
- 36% Mid-Market
156 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elev
- 65% Small-Business
- 25% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Glad to Have You hospitality mobile app provides guests all the information they need about your vacation rental and integrates with your property management software (even if it's not a HomeAway Soft
- 60% Small-Business
- 40% Mid-Market
36,437 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Helix by MicroMetrics is a software designed to power memorable guest experiences for the top hotel brands — including IHG, Marriot and Hilton.
- 60% Small-Business
- 40% Mid-Market
585 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics
- 40% Enterprise
- 40% Small-Business
- Overview
- User Satisfaction
- Seller Details
Based in Boston, Zenya reimagines the entire guest journey from lead to payment with its all-inclusive integrated software platform for rental business.It brings CRM + PMS + Invoicing + Customer Exper
- 50% Small-Business
- 25% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transfo
- Hospitality
- 80% Small-Business
- 20% Mid-Market
2,949 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Automate and track handling of guest requests, complaints and internal work orders from assignment to escalation and follow up.
- 100% Mid-Market
577 Twitter followers
- Overview
- User Satisfaction
- Seller Details
HelloShift is modern messaging for hotels - staff collaboration, guest messaging, and website chat in one winning app. HelloShift is the only guest messaging solution that comes with staff collaborati
- 50% Enterprise
- 50% Small-Business
220 Twitter followers
