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Guest Messaging reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Guest Messaging Software

    Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.

    Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through email or another communication solution such as a mobile application. These tools may integrate with or offer features of video conferencing software, live chat software, or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive hotel management software platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with hotel reservations software and payment gateway software so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with proactive notification software or enterprise feedback management software to send guests timely notifications and satisfaction surveys, respectively.

    To qualify for inclusion in the Guest Messaging category, a product must:

    Enable two-way communication between hotel staff and hotel guests through SMS or other messaging technology
    Provide tools for manual and/or automated personalized notifications to guests
    Allow guests to conveniently direct questions or requests to front desk or concierge staff
    Integrate with hotel management software and/or staff collaboration tools

    Compare Guest Messaging Software

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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    (44)4.2 out of 5
    Entry Level Price:$195 1 User

    One Marketing Platform for Multiple Channels: Mobile, Email,Social, Voice, and Chat Marketing.

    (7)4.7 out of 5

    Zingle is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels.

    (3)3.7 out of 5

    Glad to Have You hospitality mobile app provides guests all the information they need about your vacation rental and integrates with your property management software (even if it's not a HomeAway Software product). By developing the latest automated technology; designing simple, user-friendly mobile app interfaces; and focusing on ways to improve guest experience, we've developed Glad to Have You to make your life easier and improve your guests' stay.

    (1)4.5 out of 5

    A free application for hotels to communicate events, services, restaurant information, activities, and more to guests.

    (1)2.0 out of 5

    Helix by MicroMetrics is a software designed to power memorable guest experiences for the top hotel brands — including IHG, Marriot and Hilton.

    (1)5.0 out of 5
    Entry Level Price:$1 per room/month

    HelloShift is modern messaging for hotels - staff collaboration, guest messaging, and website chat in one winning app. HelloShift is the only guest messaging solution that comes with staff collaboration included in the same app. This means that when guest messages come in with questions and requests, teams can work together across buildings, floors, shifts, and departments to deliver. No more dropped tasks between separate, poorly integrated apps. HelloShift automatically imports guest data ever

    (2)5.0 out of 5

    icibot – Innovative Consumer Interaction Choice of the hotels that want to gain from COVID-19 After the coronavirus, the hygiene and health safety responsibilities of the hotels towards their guests are increasing and expanding at the global level! Knowing your guests and providing them “online and contactless” service during their stay is vital. Customised Mobile App for Your Hotel With mobile application solutions that can be customized for each hotel brand, icibot increases the satisfac

    (2)0.0 out of 5

    Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between and is the industry leader and pioneer in Real-Time Engagement.

    (1)4.0 out of 5

    Nuvola is a guest request and complaint management system for hotels.

    (1)4.5 out of 5

    RoomAssistant is a mobile application for hotel guests that allows them to have all hotel services in their smartphone or tablet.

    (1)3.5 out of 5

    Zuzapp enables hoteliers to affordably deliver an enhanced and differentiated experience for their guests before, during and after their stay.

    0 ratings

    Akia is a text messaging platform for hotels to communicate with guests, streamlines hotel operations and provides sms marketing for hoteliers.

    (5)3.5 out of 5

    Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently.

    0 ratings

    Give your guests the luxury to choose how they want to communicate with your hotel, while giving your staff one single system to manage it all.

    0 ratings

    BnBChatbot enables vacation rental operators to save time and energy by giving each guest a personalized dashboard for their trips

    0 ratings
    Entry Level Price:300$ per month

    Digital Concierge and feedback system, Guest request management and room automation software for hotels

    0 ratings

    Guests expect service and communication. Connect with them through mobile devices before, during and after their stay.

    0 ratings

    Flexible, customizable, and cost-effective mobile app solution for hotels to engage guests.

    0 ratings enables hotels and their guests to message each other in whatever mobile messaging app each guest prefers.

    0 ratings

    As a Hotelier how do you "Ensure" you deliver the best Guest Experience you "Intend" to deliver? By listening closely! using GoDesk GoDesk's Guests Messaging system, through the use of simple Chatbots and staff connect tools, helps Hoteliers listen to their guests pre, during and post stay. Guests need not download any app. GoDesk can work with any Hotel PMS thus no change in behavior for Hotel Staff. Bring transparency and accountability into your Hotel operations and timely service recovery,

    0 ratings

    Empowers your front desk staff to serve guests while giving you insight in real time.

    0 ratings

    Gooster focuses on your guests experience and urban discovery outside of your hotel, while you're able to interact, engage, and up sell to your guests.

    0 ratings

    Communicate with your guests in real time.

    0 ratings

    guestext is a two-way mobile connection between hotels and their guests, communications for a better guest experience

    0 ratings

    guestext is a flexible, powerful, end-to-end guest experience solution.

    0 ratings

    GuestTouch is an all in one messaging platform that helps properties of all sizes connect with guests, deliver the best guest experiences, and drive more sales. Communicate with customers at all stages of their journey; from research/booking, pre-arrival, in-stay to post-stay. Not only you can connect with your guests throughout their journey in channels like AI-powered WebChat, SMS, WhatsApp, Google My Business but also provide contactless guest experiences, cross-sell, collect guest feedback a

    0 ratings

    HiJiffy is an automatized messenger concierge service for the hospitality sector. The automatization is built within Facebook Messenger with artificial intelligence.

    0 ratings

    Link your hotel's guests with your reception and staff, just with a push of a button.

    0 ratings

    HotelTap is a hospitality software startup designed to enable employees, departments and managers in hotels to communicate better using cloud and mobile technologies.