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ALICE Reviews & Product Details

Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently.

Seller

ALICE

Discussions

ALICE Community

Product Description

Hotel operations can be complex. ALICE makes it simple. Improve your guest experience, boost guest satisfaction, and achieve operational excellence by connecting your departments in one, easy-to-use hotel operations management platform.

Overview by

Merril Guzman

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ALICE Media

Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Achieve the ultimate guest satisfaction with fast, personalized service.

Send direct messages, automated messages, or hotel-wide push notifications to hotel guests, giving you multiple options for real-time contactless communication - on your guests terms. Use Guest Messaging to reassure guests that everything reasonable has been done to ensure a safe and enjoyable st...

ALICE Demo - ALICE Housekeeping (Room Assignment)

Enable your housekeeping department to be in constant communication so they can clean and sanitize more efficiently. Mobile functionality for managers, supervisors and room attendants allows users to send and receive requests from each department, hotel-wide, wherever you are. With housekeeping i...

ALICE Demo - ALICE Housekeeping (Mobile View)

ALICE Demo - ALICE Preventative Maintenance (Ticket Details - Mobile View)

Keep your hotel looking its best and operating smoothly while guaranteeing guests’ safety. Track and maintain assets to streamline the preventative maintenance process, extending the life of valuable equipment and reducing capital expenditures. Proactively identify, assign, and track any equipmen...

ALICE Demo - ALICE Service Delivery (Task Management View)

Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure both guest and internal team requests are met consistently and on time. From requests for additional amenities (like extra shampoo) to a room change to a room attendant alerting maintenance of a leaky sho...

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Lisa K.

Partner

Law Practice

Small-Business (50 or fewer emp.)

8/7/2023

"Better communication"

4.5/5

What do you like best about ALICE?

Our communication has been greatly improved in terms of timeliness and the ability to create, manage, and resolve tickets via a variety of communication channels. Review collected by and hosted on G2.com.

What do you dislike about ALICE?

Guest profiles seem to disappear frequently, forcing me to constantly create new ones a scenario that I find unpleasant and which I despise. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

7/12/2023

"ALICE Review"

4/5

What do you like best about ALICE?

Increase the interaction between clients Review collected by and hosted on G2.com.

What do you dislike about ALICE?

Not that I am aware of as of now. Will continue monitor Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

7/6/2022

"Alice is like a best friend at work!"

4.5/5

What do you like best about ALICE?

Alice is like a best friend at work! She's a powerful work horse. With user friendly controls , a well thought out dashboard, and alerts you won't fail to notice, my job igor easier day one! Communicate with customers through the Alice platform and never worry about missing a message. It's smooth and powerful. The message delivery is fast and consistent. I love Alice for communicating guests requests to housekeeping, f and b or even management without worry the messages weren't delivered. It's so efficient. Thank goodness, we have alice on board! Review collected by and hosted on G2.com.

What do you dislike about ALICE?

There's very little to dislike! I guess the graphics could be a little larger and easier to see. Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

12/8/2021

"Great messaging system"

5/5

What do you like best about ALICE?

Very easy to use to contact guests. Can even use "quick text" options. Review collected by and hosted on G2.com.

What do you dislike about ALICE?

Guest profiles seem to disappear and I feel like I am always creating new ones. Review collected by and hosted on G2.com.

Recommendations to others considering ALICE:

Very easy to use, guests are able to message back. Can close and reopen messages. Review collected by and hosted on G2.com.

What problems is ALICE solving and how is that benefiting you?

Able to message quickly with guests via sms messages regarding questions or pass on info. It's easier to reach guests as sometimes cellular service is spotty. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

12/11/2021

"Succinct"

4.5/5

What do you like best about ALICE?

Responsiveness and ability to create, operate, close tickets in many modes. Review collected by and hosted on G2.com.

What do you dislike about ALICE?

Yearning for a dark mode, PWA compatibility, and a way to select many open conversations Review collected by and hosted on G2.com.

Kelly O.

Manager and Designer

Enterprise (> 1000 emp.)

9/6/2019

"Good Tool for Businesses where mulitple teammates work on the same tasks, Needs slight improvement"

3/5

What do you like best about ALICE?

I like that it is mostly set up like a basic calendar, so it's easy to view and work within daily. I like that it specifies which user set up the ticket/task- this makes it easy to direct questions to the correct person. Working in a hotel, things are operating around the clock and so there are always multiple hands in the pot. It's nice to be able to tell who worked on what. I also like that you can assign tickets to specific users. Review collected by and hosted on G2.com.

What do you dislike about ALICE?

It looks a little messy. The design uses simple/clean colors, but it still looks a little chaotic. We just switched from the GoConcierge version. This is not as intuitive. I typically don't have to use any sort of training or how to for software/programs- and I can click around to figure things out. There seem to be a few things that aren't easy to figure out. Our front desk agents find it very confusing. I don't care for the notifications at the top that show you all open tasks, but that's mainly because I'm OCD. I prefer seeing the red dot on the calendar to show open tasks- just a personal preference though. I definitely don't like the way reports print/download. Not all of the information shows on the report- words are cut-off. It doesn't look great. Not sure if there is a way the administrator can change formatting or not. Review collected by and hosted on G2.com.

Recommendations to others considering ALICE:

Take time to train teammates. Even if they don't sit through a webinar, give them time to sit with someone who is familiar with the program, have them click around and ask questions. Once you learn the weird quirks of the program, it's easier to navigate. Review collected by and hosted on G2.com.

What problems is ALICE solving and how is that benefiting you?

Our team JUST switched over from GoConcierge. Both platforms are wonderful tools for our line of work. Review collected by and hosted on G2.com.

Kenny W.

Sales Manager

Enterprise (> 1000 emp.)

4/12/2019

"Good communication channel staff"

5/5

What do you like best about ALICE?

During the use of ALICE Staff, our communication has reached a new level. ALICE Staff is easy to use, as well as intuitive. With the help of ALICE Staff, we were able to improve our customer service. Review collected by and hosted on G2.com.

What do you dislike about ALICE?

During the use of ALICE Staff, I and other personnel have not identified minuses. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

1/12/2019

"It's OK."

1/5

What do you like best about ALICE?

You can add and keep guest information under certain categories. Review collected by and hosted on G2.com.

What do you dislike about ALICE?

Extra tabs for irrelevant information. It's not needed and there's no way to take it away. No tabs for information that is needed, making you put everything in the notes section. Review collected by and hosted on G2.com.

Recommendations to others considering ALICE:

It gets the job done. I don't find it the most organized. It's basic to hold information. The subcategories are symbols rather than words. There's 5 categories at the top of the page. Review collected by and hosted on G2.com.

What problems is ALICE solving and how is that benefiting you?

A place that each department can look up information, such as lost and found items. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

8/18/2018

"Streamlines communication"

3.5/5

What do you like best about ALICE?

I like that I can communicate with many coworkers at once instead of having to individually communicate with each of them. I also like that you can see what's going on across the board. Review collected by and hosted on G2.com.

What do you dislike about ALICE?

I would like to have more control over what happens on the platform instead of only getting to view certain things. Review collected by and hosted on G2.com.