HelloShift

Show rating breakdown
20 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.7
Serving customers since
2014

Profile Name

Star Rating

17
2
1
0
0

HelloShift Reviews

Review Filters
Profile Name
Star Rating
17
2
1
0
0
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
10/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Easy Housekeeping Management with Effortless Team Communication

I like HelloShift’s communication channel because I can communicate with all the housekeepers easily, just like a Facebook feed. I also find it easy to assign tasks and track each housekeeper’s performance, which helps with the company’s productivity analysis. The initial setup was very easy.
Kevin K.
KK
Kevin K.
Small-Business (50 or fewer emp.)
10/26/2026
Validated Reviewer
Review source: Organic

Spectacular Account Support with Versatile Guest Communications

HelloShift really helped streamline our guest communications! The AI we built is able to answer guests across text (both Phone and OTAs), email, and phone calls, and it notifies us if something is wrong with their stay. We programmed ours to send registration forms to upcoming guests in order to collect security holds ahead of time, which really helps alleviate our front desk and supports our self-check-in properties. The versatility and user control are excellent, and I really value having our dedicated account manager, Fernando. He’s extremely helpful for when we need more advanced expertise, and it’s very easy to schedule a meeting with him. Not having to spend time getting another representative up to speed on our account by having a dedicated account manager is extremely undervalued these days. Highly recommend!
Rosemada C.
RC
Rosemada C.
Housekeeping supervisorSmall-Business (50 or fewer emp.)
10/21/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Convincing, Easy-to-Use Tool That Helps Us Communicate Better

It's very convincing and easy to use. Communicate better

About

Contact

HQ Location:
San Francisco, US

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What is HelloShift?

HelloShift is an AI-powered hotel operations platform: 24/7 AI call answering, AI guest messaging across SMS/WhatsApp/webchat, contactless mobile check-in, housekeeping management, maintenance, and staff collaboration, all in one platform, integrated with major PMSs including Mews, Cloudbeds, Opera, Infor, and more. Trusted by independent hotels and management companies including Indigo Road Hospitality, Columbia Hospitality, and SoFLA Vacations. Built for independent hotels and management companies consolidating 3-5 point tools into one.

Details

Year Founded
2014
Website
helloshift.com