Touch Stay brings all guest information into one clear, easy-to-find place. It significantly reduces repetitive questions and back-and-forth messages, because guests can quickly find arrival details, house info, and recommendations on their own. As a host, I love how it helps guests feel confident and well taken care of—especially when hosting remotely. Review collected by and hosted on G2.com.

Editor ergonomics: The editor is good, but I sometimes wish bulk edits (duplicate sections, global replace, quicker reordering) were a bit faster/smoother. Review collected by and hosted on G2.com.

It's perfect for creating a guidebook for people we HomeExchange with. The ability to add or subtract any photos or information makes it very practical vs creating an physical guidebook we leave in the home. It's searchable so guests can simply type in a key word instead of looking through every page.

Once a guest has clicked on the link I send them, they can load it to their phone and don't need to worry about cell service or wifi in an effort to see the useful information (like directions to the house).

And lastly I like the fact that I can use it as a website for the home. This way when I'm trying to share photos or other information with friends or family who aren't members of HomeExchange, they can see everything we have going on without me needing to create another website. Review collected by and hosted on G2.com.

As a cheap bastard, I wish it cost less. Nevertheless, I feel I get total value for the money spent. Review collected by and hosted on G2.com.

It was very easy to set up and feels really professional. I haven’t had a single guest struggle to find or access my property, which is a massive plus for us since we’re in the middle of nowhere. Review collected by and hosted on G2.com.

It’s not really a dislike—more of a wish. I’d love to have a few more options to customise the front cover so it feels more on-brand for us. That said, it’s a very minor point, and I do genuinely like the front cover of our guest book. Review collected by and hosted on G2.com.

I like that Touch Stay has an easy setup process, which makes getting started straightforward. It's also very useful being able to tailor specific information to certain guests. I find sharing information with guests particularly easy, which is a huge plus. Additionally, even when minor issues arise, the customer support is very helpful in finding suitable solutions. Review collected by and hosted on G2.com.

The store setup doesn't include translation capabilities, so all texts have to be in one with all translations included. Additionally, it would be helpful if there was a way to use tags for guests with a breakfast plan so they don't see the breakfast option in the shop. Review collected by and hosted on G2.com.

I love how Touch Stay hosts our guidebook in a beautiful and easy-to-use way. It saves us from the struggle of maintaining a printed guidebook, which was hard to update and keep looking nice. Our guests love the gorgeous guidebook that Touch Stay provides because it answers their questions effectively. I find it very simple and easy to provide this information to them. Setting up Touch Stay was very easy, and even though building the guidebook takes some time, the AI Assistant is a big help and makes it a great investment of time. Review collected by and hosted on G2.com.

It does take some time to build your guidebook...but the AI Assistant is a big help, and it is a great investment of time overall. Review collected by and hosted on G2.com.

I love that the guidebook is interactive and links out to everything I choose to include Review collected by and hosted on G2.com.

It’s a bit pricey, but I feel like it’s a decent value for all that the software does. Review collected by and hosted on G2.com.

We found creating the content to be relatively quick and simple, and we love the flexibility of being able to pick and choose exactly what goes into each guidebook, ensuring every guest gets just the information they need.

For us, the standout feature is definitely the "update once, update everywhere" magic. Whenever we need to modify check-in instructions, add a new favorite local restaurant, or update the WiFi login, we simply make the change in one central location. Instantly, every guidebook is updated, including those that guests have already received links to. This truly saves us a great deal of stress and many hours of work.

We rely on Touch Stay guidebooks for all our guests, every single day! And it integrates easily and quickly with our PMS. Review collected by and hosted on G2.com.

Their AI support can occasionally be unreliable, but most of the time, a human steps in quickly—either on their own or after being alerted by the AI—and provides a solution. Review collected by and hosted on G2.com.

Touch Stay is a super product that works well, is intuitive to use, and very useful for our guests. We send links to our Touch Stay guidebook upon booking and often guests will extend their stay when they learn more about the area. I can update it easily. Guests love it. We have guests from all over the world who speak a lot of languages and they can easily change it to their preferred language. Touch Stay support is fast and responsive, in the rare event that we need it. They have a knowledge guide with videos and text for those of us who don't like videos. They are always coming up with enhancements I never knew that I needed. I consider Touch Stay invaluable. Review collected by and hosted on G2.com.

I cannot think of any downsides. Sometimes it takes a few seconds to load but our book is huge. Review collected by and hosted on G2.com.

This really is good software! It is super intuitive, easy to navigate and has some great feature that save heaps of time. We only have 4 proeprties but I can imagibe this would be a massive help if you had 44. I really like the fact you can make changes to all or 1 property - now thats clever. Review collected by and hosted on G2.com.

I would like to see it sync every 8 hours rather than 24. Review collected by and hosted on G2.com.

My favorite part about Touch Stay is that it syncs with your listing so information from your listing is pulled over and filled in to get you started. Review collected by and hosted on G2.com.

One area I would suggest is some type of plan for parent/ child listings where there is a lot of overlap but some differences. Review collected by and hosted on G2.com.