# Best Guest Messaging Software for Small Business ## How Many Guest Messaging Software Products Does G2 Track? **Total Products under this Category:** 100 ### Category Stats (Aug 2026) - **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Touch Stay (+0.06%) - Among all products in this category, Touch Stay recorded the largest rating increase compared to last month _Last updated: August 07, 2026_ ## How Does G2 Rank Guest Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 200+ Authentic Reviews - 100+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Guest Messaging Software ![G2 Grid® for Guest Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/guest-messaging/grids.png?focus%5B%5D=1304639&focus%5B%5D=79185&focus%5B%5D=138603) Highlighted products: Touch Stay, Canary Technologies, and GuestTouch. Underlying data: [Grid® JSON](https://www.g2.com/categories/guest-messaging/grids.json?focus%5B%5D=touch-stay&focus%5B%5D=canary-technologies&focus%5B%5D=guesttouch&segment=small-business) **Sponsored** ### Akia Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much more through Mini Apps: a personalized mobile experience that doesn’t require developers or downloads. Because Akia’s technology streamlines the experience for both travelers and the businesses that serve them, their mission is to help the world relax. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1359&secure%5Bchosen_at%5D=2026-08-15T05%3A59%3A34Z&secure%5Bdisplayable_resource_id%5D=1359&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1359&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=140058&secure%5Bresource_id%5D=1359&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fguest-messaging%2Fsmall-business&secure%5Btoken%5D=745db66fc0e0b85b6baaca808e9dd79ed8eda73d15ed24727b0e3653d02eb62f&secure%5Burl%5D=https%3A%2F%2Fwww.akia.com%2F&secure%5Burl_type%5D=company_website) ### [Touch Stay](https://www.g2.com/products/touch-stay/reviews) Touch Stay is a guest experience platform that helps hosts save time, reduce guest questions, and generate more revenue - powered by digital guidebooks guests actually use. At its core, Touch Stay enables hosts and property managers to deliver everything guests need in one simple, mobile-friendly place, from check-in instructions and Wi-Fi details to local recommendations and add-ons. Instead of answering the same questions repeatedly, guests can self-serve 24/7, improving the experience while reducing operational workload. Trusted by hosts worldwide, Touch Stay is used across 100+ countries, generating 15.9M+ guidebook visits every year, helping millions of guests access the information they need, instantly. Proven results - Save up to 20 hours per week with automated guest communication - Reduce guest questions by up to 90% - Generate €40-€120+ extra per booking with built-in upsells - Achieve more 5★ reviews (average ~4.8★ guest rating) How Touch Stay works Touch Stay guidebooks become the central hub for the entire guest journey - before, during, and after the stay. Guests can instantly find everything they need in one place, reducing repetitive questions by up to 90%, while you save hours every week and stay in control. Key features - Digital Guidebooks (Core Product) Create mobile-friendly guidebooks that guests actually use, reducing repetitive questions, improving every stay, and replacing PDFs, emails, and scattered information. - AI Chatbot Automatically answers guest questions using your guidebook content - available 24/7. - Upsell Store Turn your guidebook into a revenue channel by offering add-ons, services, and local experiences. - Guest Communication Hub Centralise guest messaging and automate replies to save hours every week. - Built-in CRM Track guest data, preferences, and interactions to deliver more personalised experiences. - Guest Feedback & Reviews Collect feedback automatically and convert great stays into public reviews. - PMS Integrations Automatically sync bookings and guest data with your existing tools. Built for hosts who want to scale Whether you manage a few properties or a large portfolio, Touch Stay helps you: - Deliver consistent guest experiences at scale - Reduce operational workload - Increase revenue without adding complexity Why choose Touch Stay? Because your guests don’t want another app, another email, or another PDF. They want one simple place with everything. And you want fewer questions, more revenue, and better reviews. Touch Stay delivers both. **Average Rating:** 5.0/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Touch Stay? - **Quality of Support:** 9.8/10 (Category avg: 9.2/10) - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) #### Who Is the Company Behind Touch Stay? - **Seller:** [Touch Stay](https://www.g2.com/sellers/touch-stay) - **Year Founded:** 2014 - **HQ Location:** Uckfield, GB - **Twitter:** @TouchStay 2,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7100314607bd88f4929c345da52fe606713da2bd5cf3a2329ec971cfa32ae06&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftouch-stay%2F&secure%5Burl_type%5D=linkedin_company_website) 26 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospitality - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Touch Stay? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Touch Stay, praising its intuitive interface and time-saving features. - Users find daily use of Touch Stay to be **quick and flexible** , simplifying guest information management effectively. - Users love the **easy integrations** of Touch Stay, streamlining guidebook updates and enhancing the guest experience. - Users find the **efficiency of Touch Stay** remarkable, saving significant time with its intuitive features and navigation. - Users love the **flexibility** of Touch Stay, allowing customized content for each guest's guidebook effortlessly. #### What Are Recent G2 Reviews of Touch Stay? **["Perfect, Searchable, Digital Guidebook That Doubles as a Home Website"](https://www.g2.com/survey_responses/touch-stay-review-13229989)** **Rating:** 5.0/5.0 stars _— Verified User in Leisure, Travel & Tourism_ [Read full review](https://www.g2.com/survey_responses/touch-stay-review-13229989) **["Effortless Guidebook Solution, Loved by Guests"](https://www.g2.com/survey_responses/touch-stay-review-13100760)** **Rating:** 5.0/5.0 stars _— Kara T._ [Read full review](https://www.g2.com/survey_responses/touch-stay-review-13100760) ### [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews) Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com. \*\*Our Solutions Include\*\* 1) Contactless Check-In: Contactless Check-In allows guests to check in and out through a mobile experience, allowing hotels to comply with health guidelines, save time on front desk work, and increase revenue through upsells through the Canary interface. 2) Digital Authorizations: Canary’s Digital Authorizations product is vastly more secure than paper forms, preventing chargebacks and fraud. They can be set up and ready to use in less than 20 minutes. 3) Digital Contracts: Hotels using Canary’s Digital Contracts product see their turnaround time decrease from an average of eight days to just three hours, enabling them to book more guests and grow their business. 4) Amenity Store: Canary’s Amenity Store product makes ordering simple and intuitive for guests, and the online store is easy to incorporate into your standard booking flow. Hotels using Canary see a 40% increase in the number of orders placed. \*\*Testimonials\*\* "Given how cost effective it is and the savings from preventing potential fraud, Canary Technologies was a no brainer.” -- Dennise Nizza, Controller @ Ace Hotel “I brought on Canary at all of our properties because it increased productivity and removed all the headaches of collecting credit card authorization forms.” -- Justin Grimes, Director of Operations @ KRC “The Canary solution is simple and powerful. It provides exactly what we needed at our hotels, without being an overkill. The interface is clean and easy to use, and the folks at Canary took care of setup and training, which made implementation a breeze.” -- Esteban Velez, VP of IT & Cyber Security @ Classic Hotels & Resorts **Average Rating:** 4.8/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate Canary Technologies? - **Quality of Support:** 9.9/10 (Category avg: 9.2/10) - **Ease of Use:** 9.4/10 (Category avg: 9.2/10) #### Who Is the Company Behind Canary Technologies? - **Seller:** [Canary Technologies](https://www.g2.com/sellers/canary-technologies) - **HQ Location:** San Francisco, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0eafbec3bef439b6ddab6b25b3f492c49703962ef201ac1bde1f13e1d505044f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18722039%2F&secure%5Burl_type%5D=linkedin_company_website) 370 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospitality - **Company Size:** 50% Small, 50% Medium #### What Are Recent G2 Reviews of Canary Technologies? **["Makes Life Easier"](https://www.g2.com/survey_responses/canary-technologies-review-9097282)** **Rating:** 5.0/5.0 stars _— Riley A._ [Read full review](https://www.g2.com/survey_responses/canary-technologies-review-9097282) **["Great gratuity solution for hotel staff - from cleaning to breakfast attendant to front desk staff."](https://www.g2.com/survey_responses/canary-technologies-review-8544698)** **Rating:** 4.0/5.0 stars _— Chip W._ [Read full review](https://www.g2.com/survey_responses/canary-technologies-review-8544698) ### [GuestTouch](https://www.g2.com/it/products/guesttouch/reviews) La piattaforma GuestTouch consente agli hotel di ridurre il carico di lavoro del personale, trasformare ospiti arrabbiati in recensori a 5 stelle, automatizzare conversazioni che generano entrate e aumentare i profitti attraverso le nostre piattaforme di reputazione, messaggistica ed email. Piattaforma GuestTouch: Prodotti che funzionano perfettamente insieme - usali singolarmente o come soluzione completa in base ai tuoi obiettivi. Piattaforma di Recensioni e Feedback GuestTouch Sai quando gestire il feedback degli ospiti sembra un caos da giocoliere - recensioni sparse su piattaforme, risposte ritardate e nessuna chiara intuizione per migliorare? GuestTouch è la piattaforma di reputazione proattiva che ti consente di tracciare, rispondere, analizzare e raccogliere recensioni e feedback degli ospiti tutto in un unico posto. Crea feedback personalizzati a modo tuo - valutazioni a stelle, punteggi NPS, domande personalizzate e altro ancora - tutto alimentato da guestAI! Piattaforma di Messaggistica GuestTouch Aumenta l'efficienza e scopri più profitti attraverso conversazioni significative. GuestTouch è la piattaforma di messaggistica versatile per il tuo team che si adatta alle tue esigenze specifiche - invia e automatizza messaggi nel modo che preferisci attraverso le diverse fasi del viaggio dell'ospite come prenotazione, pre-arrivo, check-in, check-out e altro tramite SMS, WhatsApp ecc., basato su intuizioni specifiche degli ospiti. Piattaforma Email Guest Sai quando invii email generiche, uguali per tutti, che gli ospiti ignorano, perdendo opportunità di coinvolgimento giusto a causa della mancanza di versatilità? GuestTouch risolve questo problema con sequenze email automatizzate personalizzate che progetti per adattarsi al tuo marchio - da modelli HTML personalizzati a editor drag-and-drop - e si adattano automaticamente al viaggio dell'ospite in base al comportamento dell'ospite, tipo di prenotazione e preferenze. **Average Rating:** 4.9/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate GuestTouch? - **Qualità del supporto:** 9.8/10 (Category avg: 9.2/10) - **Facilità d'uso:** 9.2/10 (Category avg: 9.2/10) #### Who Is the Company Behind GuestTouch? - **Venditore:** [GuestTouch](https://www.g2.com/it/sellers/guesttouch) - **Anno di Fondazione:** 2016 - **Sede centrale:** San Francisco, US - **Twitter:** @guesttouch 23 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b77ca4e7cf8569025082f598cf85d4143eb5b080498a4ce1c7a7330287bab99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fguesttouch%2F&secure%5Burl_type%5D=linkedin_company_website) 8 dipendenti su LinkedIn® #### Who Uses This Product? - **Top Industries:** Ospitalità - **Company Size:** 92% Small, 8% Medium #### What Are Recent G2 Reviews of GuestTouch? **["Davvero buono! Squadra molto attenta"](https://www.g2.com/it/survey_responses/guesttouch-review-8463596)** **Rating:** 4.0/5.0 stars _— Gianrene P._ [Read full review](https://www.g2.com/it/survey_responses/guesttouch-review-8463596) **["Piattaforma facile da usare per la gestione dei messaggi degli ospiti e delle recensioni"](https://www.g2.com/it/survey_responses/guesttouch-review-7953608)** **Rating:** 5.0/5.0 stars _— Utente verificato in Ospitalità_ [Read full review](https://www.g2.com/it/survey_responses/guesttouch-review-7953608) Spotlight Categories [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Background Check Software](https://www.g2.com/categories/background-check) Similar Categories - [Catering](/categories/catering) - [Channel Management](/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) - [Concierge](/categories/concierge) - [Hotel Management](/categories/hotel-management) - [Hotel Revenue Management Systems (RMS)](/categories/hotel-revenue-management-systems-rms)