# Best Hotel Reservations Software

  *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)*

   Not all hotels are able to implement and maintain a [hotel management](https://www.g2.com/categories/hotel-management) software solution; and therefore, some hotels prefer to only rely on applications that handle guest reservations. Hotel reservations software helps hospitality companies facilitate reservation processes for both customers and employees. These applications contribute to the overall customer experience by facilitating smooth processes during the reservation phase of the customer lifecycle. While employees in charge of reservation management benefit the most from this type of software, a good portion of the customer information stored by such applications assists sales and marketing teams to uncover new business opportunities.

For optimal business results, hotel reservations software needs to integrate with back office software, like [accounting](https://www.g2.com/categories/accounting), or with other applications designed for the tourism industry such as [tour operator](https://www.g2.com/categories/tour-operator) and [travel agency](https://www.g2.com/categories/travel-agency) software. While most hotel management solutions include a reservation module, some of them integrate with hotel reservations software offered by other vendors.

To qualify for inclusion in the Hotel Reservations category, a product must:

- Provide web portals for online reservations
- Automatically manage room or venue availability based on capacity and demand
- Manage multichannel reservation (web, email, and phone) requests
- Track cancellations and other changes to reservations
- Deliver a large variety of options for reservations including promotions
- Include multiple payment options and integration with [payment processing](https://www.g2.com/categories/payment-gateway) software
- Process rewards as part of loyalty programs





## Category Overview

**Total Products under this Category:** 259


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 300+ Authentic Reviews
- 259+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Hotel Reservations Software At A Glance

- **Leader:** [Amadeus Central Reservations System](https://www.g2.com/products/amadeus-central-reservations-system/reviews)
- **Highest Performer:** [Engine](https://www.g2.com/products/engine-engine/reviews)
- **Easiest to Use:** [Engine](https://www.g2.com/products/engine-engine/reviews)
- **Top Trending:** [Engine](https://www.g2.com/products/engine-engine/reviews)
- **Best Free Software:** [Engine](https://www.g2.com/products/engine-engine/reviews)

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Amadeus Central Reservations System](https://www.g2.com/products/amadeus-central-reservations-system/reviews)
  The Amadeus Central Reservations System (CRS) is a comprehensive, cloud-based platform designed to centralize and streamline hotel reservation and distribution processes. It enables hotels to manage availability, rates, and inventory across multiple properties and distribution channels from a single, intuitive interface. By integrating with various booking platforms, including online travel agencies (OTAs), global distribution systems (GDS), and direct hotel websites, Amadeus CRS enhances operational efficiency and maximizes revenue potential. Key Features and Functionality: - Centralized Management: Offers a unified dashboard for real-time control over room availability, rates, and inventory across all properties. - Expansive Distribution Reach: Integrates seamlessly with a wide range of distribution channels, including OTAs, GDS, and metasearch platforms, ensuring broad market visibility. - Advanced Revenue Management: Provides tools for dynamic pricing strategies, allowing hotels to adjust rates based on demand, seasonality, and market conditions. - Guest Profile Management: Captures and manages detailed guest information, enabling personalized services and targeted marketing campaigns. - Comprehensive Reporting and Analytics: Delivers in-depth performance insights through interactive dashboards, facilitating data-driven decision-making. Primary Value and Solutions Provided: Amadeus CRS addresses the complexities of hotel reservation management by offering a centralized solution that enhances operational efficiency, reduces the risk of overbooking, and ensures consistent rate distribution across all channels. Its expansive distribution capabilities increase market reach, while advanced revenue management tools empower hotels to optimize pricing strategies. By integrating guest profile management, the system also enables personalized guest experiences, fostering loyalty and driving repeat business. Overall, Amadeus CRS provides a scalable and flexible platform that supports hotels in maximizing revenue and delivering exceptional guest services.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **Quality of Support:** 7.5/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Amadeus](https://www.g2.com/sellers/amadeus-2a9fd60b-634b-48e4-9e3d-21b5927daf45)
- **Year Founded:** 1987
- **HQ Location:** Madrid, Spain
- **Twitter:** @amadeusitgroup (31,485 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amadeus (23,470 employees on LinkedIn®)
- **Ownership:** AMS.MC

**Reviewer Demographics:**
  - **Top Industries:** Airlines/Aviation, Hospitality
  - **Company Size:** 41% Mid-Market, 35% Small-Business


  ### 2. [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews)
  Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 37

**User Satisfaction Scores:**

- **Quality of Support:** 8.3/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Cloudbeds](https://www.g2.com/sellers/cloudbeds)
- **Year Founded:** 2012
- **HQ Location:** San Diego, CA
- **Twitter:** @Cloudbeds (1,968 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3091870/ (731 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality
  - **Company Size:** 82% Small-Business, 18% Mid-Market


  ### 3. [Cvent Supplier & Venue Solutions](https://www.g2.com/products/cvent-supplier-venue-solutions/reviews)
  Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners can simplify room block management with Cvent Passkey. Giving organizers the ability to take control, anticipate attendance, and keep stakeholders informed with real-time reports.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 51

**User Satisfaction Scores:**

- **Quality of Support:** 9.2/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Cvent](https://www.g2.com/sellers/cvent)
- **Year Founded:** 1999
- **HQ Location:** Tysons Corner, VA
- **Twitter:** @cvent (42,087 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18125/ (6,617 employees on LinkedIn®)
- **Ownership:** NASDAQ: CVT

**Reviewer Demographics:**
  - **Top Industries:** Hospitality, Non-Profit Organization Management
  - **Company Size:** 51% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Integrations (1 reviews)
- Lead Management (1 reviews)
- Time-saving (1 reviews)

**Cons:**

- Limitations (1 reviews)

  ### 4. [Engine](https://www.g2.com/products/engine-engine/reviews)
  Engine is a travel management solution designed to help businesses streamline their trip planning and execution processes. This innovative platform simplifies travel logistics, making it easier for organizations of all sizes to manage their travel needs while enhancing the overall experience for employees. By leveraging advanced technology and a network of lodging partners, Engine aims to transform the way businesses approach travel. The target audience for Engine includes corporate travel managers, small business owners, and organizations looking to optimize their travel operations. With a focus on efficiency and cost-effectiveness, Engine caters to companies that require a reliable and user-friendly solution for managing travel arrangements. The platform is particularly beneficial for businesses that frequently send employees on trips, as it provides tools to manage bookings, track expenses, and ensure compliance with travel policies. Key features of Engine include an intuitive booking interface, real-time travel updates, and comprehensive reporting capabilities. The booking interface allows users to easily search for and reserve accommodations, transportation, and other travel-related services. Real-time updates keep travelers informed about any changes to their itineraries, ensuring they remain on track during their trips. Additionally, the reporting tools provide valuable insights into travel spending and patterns, enabling businesses to make informed decisions about their travel strategies. Engine stands out in the travel management category by offering unrivaled support and a commitment to enhancing the travel experience. The platform connects businesses with a wide range of lodging partners, driving savings and efficiency through competitive pricing and exclusive deals. By simplifying the travel management process, Engine empowers organizations to focus on what truly matters: enjoying the journey and maximizing productivity during business trips. This comprehensive approach not only saves time and resources but also fosters a more positive travel experience for employees, ultimately contributing to higher satisfaction and engagement levels.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 22

**User Satisfaction Scores:**

- **Quality of Support:** 8.5/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Engine](https://www.g2.com/sellers/engine-533ea553-e8f0-471f-96ea-5eefa283be4c)
- **Year Founded:** 2019
- **HQ Location:** Denver, Colorado
- **Twitter:** @Hotel_Engine (6,233 Twitter followers)
- **LinkedIn® Page:** http://linkedin.com/company/engine (1,179 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Construction
  - **Company Size:** 52% Small-Business, 39% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (3 reviews)
- Convenience (2 reviews)
- Ease of Use (2 reviews)
- Card Management (1 reviews)
- Easy Booking (1 reviews)

**Cons:**

- Cancellation Policy (1 reviews)
- Currency Issues (1 reviews)
- Hotel Availability (1 reviews)
- Poor Customer Support (1 reviews)

  ### 5. [Helium](https://www.g2.com/products/helium/reviews)
  Helium is a comprehensive platform that simplifies the booking and reservation management process without charging booking fees.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Quality of Support:** 8.9/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Zeppelin](https://www.g2.com/sellers/zeppelin)
- **Year Founded:** 2008
- **HQ Location:** Barranco, Lima
- **Twitter:** @ZeppelinInc (5 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/zeppelin/ (7 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 46% Mid-Market, 46% Small-Business


  ### 6. [Bookinglayer](https://www.g2.com/products/bookinglayer/reviews)
  Bookinglayer is an all-in-one booking management system created specifically for retreat centers, boutique hotels, surf camps, wellness resorts, and other operators that offer experiences alongside their accommodations. Designed to increase your average booking value, save time, and reduce booking errors, Bookinglayer helps dynamic businesses scale with ease. Manage bookings, payments, accounting, multiple locations, scheduling, upselling, and guest communication all in one place. With a highly customizable booking engine that integrates into your existing website and branding, Bookinglayer empowers you to sell your experiences in the way that works best for your business. Whether you’re offering fixed-date retreats, hotel-style stays, or bespoke packages, you can tailor the booking flow to fit your operations. Using a user-friendly interface, guests can select accommodation, activities, and other add-ons in one seamless booking experience. With powerful features like built-in scheduling, digital waivers, multi-location support, and a self-service guest portal, Bookinglayer is made for businesses that don’t fit the standard hotel mold. With 24-hour real, human support, 95% client retention, and over 10 years of experience, Bookinglayer helps adventure and wellness businesses do bookings better.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Quality of Support:** 9.2/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Bookinglayer](https://www.g2.com/sellers/bookinglayer)
- **Year Founded:** 2014
- **HQ Location:** Remote Company, NL
- **Twitter:** @Bookinglayer (105 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bookinglayer/about (17 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Leisure, Travel & Tourism
  - **Company Size:** 86% Small-Business, 10% Mid-Market


  ### 7. [SynXis Enterprise Platform](https://www.g2.com/products/synxis-enterprise-platform/reviews)
  SynXis Booking Engine provides an integrated solution to your hotel or chain website allowing you to gain control of the design and layout providing your guests a positive booking experience.


  **Average Rating:** 3.6/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Quality of Support:** 7.8/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.7/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Sabre](https://www.g2.com/sellers/sabre-9ff66b07-34b0-4ca8-9436-c341caed0ed7)
- **HQ Location:** Southlake, TX
- **Twitter:** @Sabre_Corp (22,893 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2113/ (9,152 employees on LinkedIn®)
- **Ownership:** NASDAQ: SABR
- **Total Revenue (USD mm):** $1,334

**Reviewer Demographics:**
  - **Top Industries:** Hospitality
  - **Company Size:** 53% Small-Business, 37% Enterprise


  ### 8. [iHotelier](https://www.g2.com/products/ihotelier/reviews)
  iHotelier is the powerful, web-based central reservation system (CRS) that supports all TravelClick reservations solutions.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Quality of Support:** 7.2/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.4/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [TravelClick](https://www.g2.com/sellers/travelclick)
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/7772/ (431 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality
  - **Company Size:** 42% Mid-Market, 33% Enterprise


  ### 9. [Mews](https://www.g2.com/products/mews/reviews)
  Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 29

**User Satisfaction Scores:**

- **Quality of Support:** 8.6/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Mews](https://www.g2.com/sellers/mews-7af24e79-5e92-4bb0-bae7-3b05b33d9ba1)
- **Year Founded:** 2012
- **HQ Location:** Amsterdam, NL
- **Twitter:** @MewsSystems (2,119 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2574959 (1,503 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality
  - **Company Size:** 48% Mid-Market, 48% Small-Business


  ### 10. [RoomRaccoon](https://www.g2.com/products/roomraccoon/reviews)
  RoomRaccoon is an innovative all-in-one Hotel Management System for independent hotels, B&Bs, hostels, apartments and vacation rentals. With RoomRaccoon, hoteliers can access a property management system, channel manager, booking engine and payment platform – all in one place! Other functions include housekeeping management, revenue management, automated upselling, online check-in and more. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. Try for free for 14 days. No credit card required.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Quality of Support:** 9.2/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [RoomRaccoon](https://www.g2.com/sellers/roomraccoon)
- **Year Founded:** 2017
- **HQ Location:** Breda, North Brabant
- **LinkedIn® Page:** https://www.linkedin.com/company/roomraccoon (96 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality
  - **Company Size:** 86% Small-Business, 14% Mid-Market


  ### 11. [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews)
  Planyo is an online reservation system which can be used by any business taking bookings (for days, nights, hours or minutes, or scheduled events). It's used, amongst others, by businesses offering vacation properties, car rentals, hotels, driving schools, yacht charters, doctors and therapists, conference rooms, tennis courts, car parks, event tickets or any other bookings you could imagine. If you work with a very large infrastructure, you can also group a number of single planyo sites into a meta site. Our company was founded in 1997 in Switzerland and we have a long experience in creating professional software solutions that you can trust. Key features: - Accept bookings in 27 languages, backend in 6 languages - Freely designed booking form with extra items of any type - Customer never leaves your website - Use with over 30 online payment gateways - Easy integration with plugins for Wordpress, Joomla, Drupal - Many integrations such as Mailchimp, Google cal., accounting - Support for mobile devices and responsive design - Dedicated free iPhone and Android apps for the admins - Set up automated notifications by email and SMS - Printable invoices and extra documents as PDF attachments - Customers can modify or cancel their bookings - Customers can add one-time or recurring products - Any pricing model can be entered - Synchronize with other calendars via iCal or dedicated apps - Vouchers, coupons, gift certificates, packages, bundles - Support for agents and multiple administrative roles - Meta sites for large infrastructures or tourist areas - Extensive API for custom extensions - Advanced reporting and data analysis - Shopping cart for reservation of multiple resources


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **Quality of Support:** 10.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Xtreeme Sagl](https://www.g2.com/sellers/xtreeme-sagl)
- **Year Founded:** 1997
- **HQ Location:** Lavertezzo, CH
- **Twitter:** @planyocom (80 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xtreeme-gmbh (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 80% Small-Business


  ### 12. [roommaster](https://www.g2.com/products/roommaster/reviews)
  roommaster is a modern, all-in-one hotel management platform built to simplify, connect, and elevate every part of hospitality operations. Designed for hotels, motels, resorts, and bed & breakfasts, it unifies property management, marketing, revenue, and guest experience into one seamless ecosystem. Whether managing a single property or multiple locations, roommaster empowers hoteliers to deliver exceptional service, maximize revenue, and stay ahead in today’s fast-moving, tech-driven hospitality market. Modern Property Management (PMS) roommaster’s modern PMS brings together front desk, reservations, housekeeping, accounting, and reporting into one centralized system. Operators gain total control over daily operations — from room assignments and check-ins to automated billing and performance analytics. With an intuitive interface and cloud accessibility, staff can manage the guest journey efficiently, reduce manual work, and focus on creating memorable stays. Marketing & Distribution Boost visibility and direct revenue with smart marketing tools. The Booking Engine allows commission-free, direct reservations through your hotel’s website and social media. The Channel Manager automatically syncs availability and rates across hundreds of OTAs, reducing overbookings and saving time. The Hotel Website Builder empowers you to design a stunning, mobile-friendly site that converts visitors into loyal guests — reinforcing your brand’s modern digital presence. Revenue & Finance roommaster’s AI-powered Revenue Management module uses intelligent algorithms to adjust pricing dynamically, ensuring competitive rates and optimized profit. Meanwhile, Payments integrates secure, automated billing with modern financial tracking, streamlining operations and improving cash flow accuracy. Guest Experience Innovation Deliver a modern, contactless guest journey with AI Concierge and the Hotel Guest App. The AI Concierge manages inquiries and bookings 24/7, turning every call into a conversion opportunity. Guests enjoy digital check-in, keyless entry, service requests, and instant communication, enhancing satisfaction and loyalty. Tailored for Every Property Type From independent hotels to hotel groups, motels, B&Bs, resorts, and parks, roommaster adapts to every scale and style of operation. Featured Success Story: How Wood River Inn gained efficiency, improved control, and increased direct bookings using roommaster’s modern hospitality technology. roommaster — modern technology. timeless hospitality.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Quality of Support:** 10.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [roommaster](https://www.g2.com/sellers/roommaster)
- **Year Founded:** 2012
- **HQ Location:** Clearwater, US
- **LinkedIn® Page:** https://www.linkedin.com/company/roommasterpms/?viewAsMember=true (42 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality
  - **Company Size:** 64% Small-Business, 36% Mid-Market


  ### 13. [Little Hotelier](https://www.g2.com/products/little-hotelier/reviews)
  Little Hotelier is award-winning hotel management software, purpose-built to make the lives of small accommodation providers easier. Helping more than 9,000 properties worldwide, the all-in-one solution has everything a small hotelier needs to reduce admin, streamline operations and maximise profit. Little Hotelier is powered by SiteMinder, the world’s leading open hotel commerce platform, and voted as one of the top Hotel Management Systems by Hotel Tech Report in 2023.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Quality of Support:** 9.6/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Little Hotelier](https://www.g2.com/sellers/little-hotelier)
- **Year Founded:** 2013
- **HQ Location:** Sydney, AU
- **Twitter:** @LittleHotelier (1,385 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/little-hotelier (7 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


  ### 14. [MotoPress Hotel Booking](https://www.g2.com/products/motopress-hotel-booking/reviews)
  The MotoPress Hotel Booking plugin is a rental property software for those who run hotel or vacation rental websites on WordPress. Unlike non-WordPress solutions, this plugin doesn’t charge you any per-property or per-booking commissions. The plugin is a three-in-one solution: the property management system, the booking software, and the channel manager (helps you bridge your WordPress website with external OTAs like Airbnb without double bookings). It ships with all the industry-standard tools like the customizable property search form, real-time availability calendars, booking forms, categorized property listings, bookings management and more. The MotoPress Hotel Booking plugin offers a flexible rate and inventory management system to help you customize the property pricing based on many conditions: the season, the amenities, the number of guests, the length of stay, custom discounts, minimum and maximum stay-in rules, and many more features to help you tune the system to your needs. It supports multiple payment gateways for online bookings, email notifications, a centralized admin booking panel, taxes and fees and all the range of settings and features you might need along the way.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Quality of Support:** 5.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 6.1/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [MotoPress](https://www.g2.com/sellers/motopress)
- **Year Founded:** 2012
- **HQ Location:** Florida, US
- **LinkedIn® Page:** https://www.linkedin.com/company/motopress (14 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 15. [Booking Engine](https://www.g2.com/products/reservhotel-booking-engine/reviews)
  Booking Engine is an online booking engine that combines hotel and air packages to offer convenience for your guests while managing revenue, with features and tools to help you manage your bookings and reservations.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 7.8/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [ReservHOTEL](https://www.g2.com/sellers/reservhotel)
- **Year Founded:** 1991
- **HQ Location:** Fort Lauderdale, US
- **LinkedIn® Page:** http://www.linkedin.com/company/reservhotel (34 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 16. [Bookwize](https://www.g2.com/products/bookwize/reviews)
  Bookwize is a truly efficient booking system with a revenue-driven mind-set combining an easy to use booking engine, a full featured channel manager as well as a set of tools and reports allowing the hotelier to better understand his online business and make wise decisions in order to increase his hotel's direct reservations and overall revenue.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Quality of Support:** 7.9/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.6/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Bookwize](https://www.g2.com/sellers/bookwize)
- **Year Founded:** 2015
- **HQ Location:** Athens, GR
- **Twitter:** @bookwize (30 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bookwize (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


  ### 17. [Compass](https://www.g2.com/products/onpeak-llc-compass/reviews)
  onPeak's proprietary hotel reservation system, Compass™, is the power behind many of the top trade shows, events, conferences and meetings all over the world. Users can easily shop, reserve and manage individual reservations or blocks of rooms while cloud-based reporting and live inventory tracking enable show owners to make smart, real-time data-driven decisions.


  **Average Rating:** 2.7/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 6.7/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [onPeak](https://www.g2.com/sellers/onpeak)
- **Year Founded:** 1984
- **HQ Location:** Las Vegas, US
- **Twitter:** @onPeak (1,556 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/31506 (137 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Mid-Market, 33% Small-Business


  ### 18. [eZee Reservation](https://www.g2.com/products/ezee-reservation/reviews)
  Hotel Booking Engine - Best Wizard of Amplifying Hotel Revenue We use best in industry technology to provide you with an ingenious and powerful online booking engine that gets you infinite bookings for zero commission right from your hotel website.This mobile-friendly and anywhere accessible internet booking engine serves as an advanced sales boosting software to help you maximize revenue. It provides features like, - Responsive Booking Engine - Personalize to Match Your Brand - Multiple Interfaces & Room Bookings - Affiliate Tracking - Yield Management - Create Packages & Promotions - SMS on Booking


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 9.2/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [eZee Technosys Pvt. Ltd](https://www.g2.com/sellers/ezee-technosys-pvt-ltd)
- **Year Founded:** 2005
- **HQ Location:** Surat, Gujarat
- **LinkedIn® Page:** https://www.linkedin.com/company/2943576/ (595 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 40% Mid-Market, 40% Small-Business


  ### 19. [PROVAB TECHNOSOFT](https://www.g2.com/products/provab-technosoft-provab-technosoft/reviews)
  Provab is a leading travel technology company providing travel portals, booking engines, IBEs and travel tech solutions to companies and agents.


  **Average Rating:** 2.8/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 8.3/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [PROVAB TECHNOSOFT](https://www.g2.com/sellers/provab-technosoft)
- **Year Founded:** 2003
- **HQ Location:** Bangalore, IN
- **Twitter:** @PROVABTECH (668 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/provab/ (422 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 20. [RateHawk](https://www.g2.com/products/ratehawk-ratehawk/reviews)
  RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 330 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 220 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2.9 million all over the world.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 10.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [RateHawk](https://www.g2.com/sellers/ratehawk)
- **Year Founded:** 2016
- **HQ Location:** Dover, US
- **LinkedIn® Page:** https://www.linkedin.com/company/ratehawk-com (536 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 33% Enterprise, 33% Mid-Market


  ### 21. [SynXis Booking Engine](https://www.g2.com/products/sabre-synxis-booking-engine/reviews)
  SynXis Booking Engine is a versatile booking platform for hotels, built to deliver an unmatched guest experience and deep retail focus. It‚ the industry‚ first booking engine that leverages smart profile management system for dynamic personalization.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 10.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Sabre](https://www.g2.com/sellers/sabre-9ff66b07-34b0-4ca8-9436-c341caed0ed7)
- **HQ Location:** Southlake, TX
- **Twitter:** @Sabre_Corp (22,893 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2113/ (9,152 employees on LinkedIn®)
- **Ownership:** NASDAQ: SABR
- **Total Revenue (USD mm):** $1,334

**Reviewer Demographics:**
  - **Company Size:** 33% Enterprise, 33% Mid-Market


  ### 22. [Windsurfer® CRS](https://www.g2.com/products/windsurfer-crs/reviews)
  Windsurfer CRS offers advanced features that allow to easily manage rates and inventory across all distribution channels.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 5.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [SHR](https://www.g2.com/sellers/shr)
- **Year Founded:** 1987
- **HQ Location:** Loughborough, England, United Kingdom
- **Twitter:** @SHR_Global (798 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/accessgroup (6,510 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 33% Mid-Market, 33% Small-Business


  ### 23. [AccuBook Booking Engine](https://www.g2.com/products/accubook-booking-engine/reviews)
  AccuBook Booking Engine offers a two step check out to sell your rooms, packaged offers, vouchers and any other tiems you wish to sell with promotional code offers, yield management, sold out email alerts, and more.


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Quality of Support:** 8.3/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [AccuBook](https://www.g2.com/sellers/accubook)
- **Year Founded:** 2007
- **HQ Location:** Donegal Town, IE
- **Twitter:** @AccuBook (265 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/accubook (9 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 24. [Airbnb Clone Script](https://www.g2.com/products/airbnb-clone-script/reviews)
  Airbnb Clone is a vacation rental booking website script designed particularly for aiming holiday rentals.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Quality of Support:** 6.7/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Php Scripts Mall](https://www.g2.com/sellers/php-scripts-mall)
- **Year Founded:** 2004
- **HQ Location:** Chennai, IN
- **Twitter:** @phpscriptsmall (281 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/php-sripts-mall (18 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 25. [Amadeus Central Reservations](https://www.g2.com/products/amadeus-central-reservations/reviews)
  Amadeus Central Reservations System is a next-generation, cloud-based solution that optimizes customer engagement, distribution and brand experience.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Quality of Support:** 3.3/10 (Category avg: 7.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Amadeus](https://www.g2.com/sellers/amadeus-2a9fd60b-634b-48e4-9e3d-21b5927daf45)
- **Year Founded:** 1987
- **HQ Location:** Madrid, Spain
- **Twitter:** @amadeusitgroup (31,485 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amadeus (23,470 employees on LinkedIn®)
- **Ownership:** AMS.MC

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market, 50% Small-Business




## Parent Category

[Reservation Software](https://www.g2.com/categories/reservation)




---

## Buyer Guide

### What You Should Know About Hotel Reservations Software

### What is Hotel Reservations Software?

Hospitality businesses use hotel reservations software, also known as central reservation systems, or CRS, to manage online bookings and reservations and ensure a smooth transaction process for guests. While most [hotel management](https://www.g2.com/categories/hotel-management) solutions offer multichannel reservation functionality, not all hospitality businesses have these tools in place. Some might opt to manage other daily hospitality operations with separate tools and use a dedicated reservation system to handle both online and offline bookings. Conversely, most reservation platforms integrate with hotel management or [property management software](https://www.g2.com/categories/property-management). No matter the size, all hospitality businesses that manage reservations and bookings rely on these tools to keep an updated room inventory and increase guest occupancy. The booking engine ensures guests receive the most updated information about availability and rates, regardless of which sales channel they use to make a reservation.

Key Benefits of Hotel Reservations Software

- Centralize multichannel booking and reservation data within one interface
- Enable online booking and maximize sales
- Maintain real-time room inventory to avoid overbooking and related errors
- Streamline guest registration and cancellation process

### Why Use Hotel Reservations Software?

As consumers continue to expect convenience with their purchasing decisions, hospitality businesses need the correct solutions in place to provide a smooth guest experience from reservation to checkout. A dedicated booking engine enables guests to book rooms online, streamlines the checkout process, and reduces the administrative burden on hotel staff when managing reservations. Central reservation systems assist with managing special travel requests, such as group reservations or corporate travel, by processing group rates, assigning group IDs, and handling any on-site venue reservations. These tools allow guests to book at their convenience, whether it’s from the hotel website, a social media site, or a similar third party interface that transmits customer data into the system.

Most hotel management and [property management systems](https://www.g2.com/categories/property-management) offer some level of functionality to handle reservations and bookings, but a dedicated reservation tool is optimized to aggregate booking information from all relevant channels, such as hotel websites, social media, reservation call centers, and travel agencies. They do this either with their own integrated features or with integrated [channel management software](https://www.g2.com/categories/channel-management). By having their own system in place, businesses drive more traffic to their website and avoid paying listing fees to online travel agencies (OTAs), such as Expedia or TripAdvisor, to boost sales. Furthermore, it is imperative in today’s economy to offer an online interface to customers—hotel reservations tools do just that.

**Key Business Problems Solved with Hotel Reservations Software**

- Allow guests to reserve rooms online at their convenience
- Reduce staff time spent manually tracking room inventory
- Enhance customer service experience from room booking to room checkout
- Manage room rates across a variety of online listings
- Unlock booking trend data to improve marketing and sales strategy

### Who Uses Hotel Reservations Software?

Whether they are chains or independently owned, hospitality businesses of all sizes can benefit from hotel reservations software, including: hotels, bed-and-breakfast establishments, inns, lodges, and resorts. Smaller businesses without a robust hotel management solution have much to gain from a dedicated reservation solution, because they can establish an online booking engine to draw a wider customer base. For large scale businesses, a central reservation system becomes essential to manage bookings from a global audience.

The hospitality industry is oversaturated with options, and hoteliers can use these tools to gain a competitive edge over other businesses that may still use outdated paper management systems. These solutions enable businesses with minimal staff to handle large workload volumes that would be overwhelming without software automation. An established booking and reservation system centralizes daily hotel management operations, improving transparency and staff communication.

**Front desk staff —** Front desk staff rely on hotel reservations software to monitor real-time room availability, and assist guests with checking in and out of rooms. Customer information and related booking data can be accessed from one console, regardless of where the reservation was originally made. These tools also assist with determining the task priority for room maintenance services, such as cleaning newly vacated rooms before the next guests occupy the room.

**Marketing teams —** Hotel reservations tools unlock data trends that help marketing teams position a business to maximize its occupancy year round. Additionally, businesses can assess which booking channels are underperforming and choose to direct more resources towards securing sales. For smaller businesses that cannot or choose not to pay OTA’s to list on their site, hotel reservations platforms offer website building features that marketers can use to boost direct bookings.

**Travel agents —** Some tools offer specialized interfaces to help travel agents and related arrangement agencies boost sales. Agents can search for accommodations that meet travelers’ preferences and easily access promotional rates that a hotel may offer.

### Hotel Reservations Software Features

**Reservation management —** The primary function of hotel reservations software is to record reservations and maintain a real-time grid for available and occupied rooms. Typically, this includes a color-coded management system to track occupancy. However, when a guest makes their reservation, the system centralizes this data into one interface for hoteliers to avoid overbooking and related errors. Both guests and staff can make adjustments to these reservations as needed. Some solutions allow businesses to track the original channel source of each reservation.

**Rate management —** Hotel reservations tools allow guests to apply loyalty points and take advantage of targeted promotions, as well as rates that are specific to certain times of the year. Across all channel listings, room rates can be updated to reflect current pricing.

**Guest data management —** Reservation systems record all pertinent customer information when bookings are made, including phone numbers, emails, payment preferences, membership status, other preferences, and prior visits. Armed with this information, hospitality businesses can market promotions to specific guests, verify identity for security purposes, contact guests if any issues arise, and ultimately improve the guest experience. This data also helps employees with reporting on monthly booking trends.

**Booking engine —** These tools enable businesses to accept reservations directly from their website or mobile applications, which are now considered essential functions. Front desk staff can also process in-person reservations. Room availability updates in real time and syncs with other channel listings to ensure accuracy. More robust solutions offer additional website customization features to assist with marketing and to allow discounts and promotions to be applied.

**Secure payment processing —** Both onsite and online, these tools enable quick credit card processing with regards to payments and refunds. Some also integrate with [POS hardware](https://www.g2.com/categories/POS). Credit cards are processed compliantly, and all sales data is securely stored to track revenue and payment histories.

#### Additional Features

**Hourly bookings —** Hotel reservation tools sometimes offer specialized reservation listings for hourly bookings, such as in-hotel spa appointments or shorter-term lodging. These function the same way as traditional listings, allowing customers to see real-time availability through the booking engine.

**GDS integration —** Most reservation systems have the option to integrate with an existing global distribution system (GDS), which massively boosts visibility and sales. A GDS is a network that facilitates transactions between businesses and serves as a main distribution channel. These are predominantly accessed by travel agents looking to book on clients’ behalf, as they offer the most comprehensive view of available listings and prices. Hotels connected to a GDS can manage their listing information, pricing, and inventory from a single touchpoint.

For smaller businesses, GDS access may not be feasible. Hotels typically pay an initial setup fee, as well as transaction fees for each booking on an individual basis. In some cases, agency fees may also be charged. The four major GDS systems that hotels still use nowadays are Worldspan, Amadeus, Galileo, and Sabre. Hotels need to contact a GDS for approval before connecting to the system. These systems are a vital distribution channel, and should be utilized to maximize exposure and revenue.

### Trends Related to Hotel Reservations Software

**Augmented and virtual reality —** Both AR and VR tools can help marketers enhance the booking decision for potential guests. Three-dimensional views of a hotel room, the overall property, and its surrounding businesses and environment might be the crucial factor in driving more sales.

**Mobile conversion —** Desktop bookings continue to bring in the largest share of revenue for hotels, but mobile devices drive the most traffic to hotel sites. More hospitality businesses are placing greater emphasis on mobile optimization to enhance their website and booking engine so more guests reserve directly from their phones. This includes easy-to-navigate interfaces and features such as payment storage for frequent travelers to save time in making reservations.

### Potential Issues with Hotel Reservations Software

**Limited customer relationship management —** As the hospitality industry continues to focus on enhancing the guest experience, businesses need tools that support strong customer relationships. Smaller businesses in particular must manage their loyalty programs effectively to compete with larger chains. While hotel reservations software store some key customer information, not all systems provide enough functionality to sufficiently manage customer relationships. This leaves businesses ill-equipped to personalize guest interactions, and marketing strategy suffers. Many existing products lack integration with more robust [CRM tools](https://www.g2.com/categories/CRM).

**Data privacy —** While web-based booking services are more convenient, hotel websites are often unsecured and leave customer data vulnerable to breaches. Most commonly, confirmation emails for hotel bookings pose the greatest security threat, as hotel chains often lack encryption or secure data hosting. Additionally, consumer data is often shared with third party sites and other advertisers. Hospitality businesses are starting to catch on to cybersecurity trends and are working to become compliant with GDPR, PCI, and other data privacy laws that ensure guest data privacy. Some central reservation systems already comply with these existing laws as well, saving time and effort for businesses.

### Software and Services Related to Hotel Reservations Software

[**Hotel management software**](https://www.g2.com/categories/hotel-management) **—** Hotel management solutions help manage all aspects of daily hotel operations, including reservations. These tools manage room inventory and assist with processing all bookings and cancellations. Most hotel reservations tools can integrate with hotel management platforms if the functionality isn’t already present.

[**Property management software**](https://www.g2.com/categories/property-management) **—** Much like hotel management tools, property management software is primarily used in the real estate industry to manage commercial properties, such as apartments or condos. These tools also keep an updated listing of available rooms for rent or purchase.

[**Channel management software**](https://www.g2.com/categories/channel-management) **—** Many hotel reservations tools either offer channel management features or integrate directly with channel management software. These solutions monitor room listings across a variety of booking channels, ensuring that rates and availability are accurate to prevent booking conflicts. They also centralize all booking information from multiple sites into one central interface for easy monitoring.