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Hotel Reservations reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Hotel Reservations Software

Not all hotels are able to implement and maintain a hotel management software solution; and therefore, some hotels prefer to only rely on applications that handle guest reservations. Hotel reservations software helps hospitality companies facilitate reservation processes for both customers and employees. These applications contribute to the overall customer experience by facilitating smooth processes during the reservation phase of the customer lifecycle. While employees in charge of reservation management benefit the most from this type of software, a good portion of the customer information stored by such applications assists sales and marketing teams to uncover new business opportunities.

For optimal business results, hotel reservations software needs to integrate with back office software, like accounting, or with other applications designed for the tourism industry such as tour operator and travel agency software. While most hotel management solutions include a reservation module, some of them integrate with hotel reservations software offered by other vendors.

To qualify for inclusion in the Hotel Reservations category, a product must:

Provide web portals for online reservations
Automatically manage room or venue availability based on capacity and demand
Manage multichannel reservation (web, email, and phone) requests
Track cancellations and other changes to reservations
Deliver a large variety of options for reservations including promotions
Include multiple payment options and integration with payment processing software
Process rewards as part of loyalty programs

Top 5 Hotel Reservations Software

  • Passkey
  • Hotel Engine
  • Amadeus Central Reservations System
  • SynXis Enterprise Platform
  • iHotelier

Compare Hotel Reservations Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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(26)4.3 out of 5

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities to group guests.

(10)4.8 out of 5
Entry Level Price:$0/month

Hotel Engine is a hotel booking management platform built for business. With over 300,000 properties worldwide, our members enjoy up to 60% off publicly available hotel rates for a variety of travel needs. Industries like construction, transportation and logistics, oil and gas, retail, and healthcare enjoy the Hotel Engine no-contract business model. Meaning it is free to sign up and there are no minimums to take advantage of our vast inventory, deep discounts, centralized reporting, and more.

Amadeus Central Reservations System gives you the ability to manage and distribute your hotel's content by connecting to your distribution channels from websites to GDSs to online travel agencies and more.

(19)3.6 out of 5

SynXis Booking Engine provides an integrated solution to your hotel or chain website allowing you to gain control of the design and layout providing your guests a positive booking experience.

(11)3.7 out of 5

iHotelier is the powerful, web-based central reservation system (CRS) that supports all TravelClick reservations solutions.

(12)4.5 out of 5

Reservation Nexus is an all-in-one seamless reservation system and property management system for Bed and Breakfasts, Inns, RV Parks, and much more. Founded in 2003 and launched in 2005 for the the bed and breakfast lodging industry, ResNexus has quickly become an innovative leader and source of inspiration for reservation software worldwide. ResNexus is proud to offer a seamless, cloud based, all-in-one system to help your business thrive. This includes a Front/Back Desk system, a beautiful p

(7)4.6 out of 5
Entry Level Price:Free

HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits

(15)4.0 out of 5

Optimize your hotel management with HOTELLO Centralize the management of all these functions: PMS, POS, reservation system, GDS, CRS, revenue manager, task manager, marketing and much more.

(12)4.6 out of 5

Cloudbeds makes advanced hospitality software for independent properties that manages guests and reservations, distributes room availability, sells inventory, and collects payments. Our award-winning software is trusted by thousands of hotels, hostels, bed and breakfasts, inns, and groups in more than 120 countries. We simplify the complicated world of OTAs, payments, reservations, and reporting so our clients can spend time on their most important job, taking care of their guests. Through our

(4)4.5 out of 5

The all-in-one business solution for bed & breakfasts, guesthouses and small hotels

(3)1.5 out of 5
Entry Level Price:£2 per room

eviivo suite is a web-based suite of tools that helps guest houses and independent accommodation provides to manage your online marketing and booking processes with real-time functionality to help you manage your customer base, booking levels, and more.

(3)4.7 out of 5

RDPWin is a property management software that provides tools and features to help manage your properties and bookings for the properties.

(3)3.8 out of 5

RoomKeyPMS is a cloud-powered hotel property management software that lets you manage every aspect of your hotel.

(2)4.5 out of 5

Amadeus Central Reservations System is a next-generation, cloud-based solution that optimizes customer engagement, distribution and brand experience.

(2)4.0 out of 5

Booking Engine is an online booking engine that combines hotel and air packages to offer convenience for your guests while managing revenue, with features and tools to help you manage your bookings and reservations.

(4)4.8 out of 5

Hotel Booking Engine - Best Wizard of Amplifying Hotel Revenue We use best in industry technology to provide you with an ingenious and powerful online booking engine that gets you infinite bookings for zero commission right from your hotel website.This mobile-friendly and anywhere accessible internet booking engine serves as an advanced sales boosting software to help you maximize revenue. It provides features like, - Responsive Booking Engine - Personalize to Match Your Brand - Multiple Interf

(2)4.3 out of 5

Provab is a leading travel technology company providing travel portals, booking engines, IBEs and travel tech solutions to companies and agents.

(3)5.0 out of 5

RezBook is a property management software solution that allows you to search and retrieve guest/reservation history records and create new guest records without going through the reservation calendar with cash drawer management and more.

(2)4.5 out of 5

RMS Hotel is a cloud-based property management and reservation system for service accommodation businesses that allows you to manage reservation management efficiencies and bookings via real-time online bookings and channel management integration. With 35+ years of experience in hospitality technology in over 30 countries, this function rich, easy-to-use system will allow you to drive bookings, increase revenue, streamline operations, communicate with and market to guests, and provide mobile che

(2)3.0 out of 5

Windsurfer CRS offers advanced features that allow to easily manage rates and inventory across all distribution channels.

(1)5.0 out of 5

Abode is a cloud-based accommodation booking system.

(1)3.0 out of 5

AccuBook Booking Engine offers a two step check out to sell your rooms, packaged offers, vouchers and any other tiems you wish to sell with promotional code offers, yield management, sold out email alerts, and more.

(1)4.5 out of 5

Airbnb Clone is a vacation rental booking website script designed particularly for aiming holiday rentals.

booking engine is the software application being used to secure online reservations For Sri Lanka, Nepal, Malaysia Hotels. A powerful and customized hotel booking system that offers the ability to fully customize it according to your requirements.

ATLANTIS - Reservation System is designed to comprise the solutions for internal management with controlling land arrangements including commitments and allotments control, price list, booking processes, and more to help you manage your business.

(1)3.5 out of 5
Entry Level Price:€4.90 user/month

Beds24 Internet booking engine (IBE) is an online booking system with availibility calendars, online booking and property management, channel managers and other tools to help you manage your online reservations and more.

(1)4.5 out of 5

Bookassist brings revenue-growing strategy and technology solutions to hotels, with booking systems, digital marketing and web design.

(1)2.5 out of 5

Assists hotels, apartments, BandB accommodations, motels, guest-houses or holiday homes in managing and maintaining reservations.

(1)4.0 out of 5

onPeak's proprietary hotel reservation system, Compass™, is the power behind many of the top trade shows, events, conferences and meetings all over the world. Users can easily shop, reserve and manage individual reservations or blocks of rooms while cloud-based reporting and live inventory tracking enable show owners to make smart, real-time data-driven decisions.

EzReservation.net Booking Engine is a secure, online reservations booking system that provides tools and features to help your customers book your rooms, with real-time inventory upload and deduction, emial confirmations, email notifications, and more.

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Check out the G2 Grid® for the top Hotel Reservations Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
Leaders
High Performers
Contenders
Niche
iHotelier
Amadeus Central Reservations System
SynXis Enterprise Platform
Hotel Engine
Passkey
Market Presence
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Learn More About Hotel Reservations Software

What You Should Know About Hotel Reservations Software

Hospitality businesses use hotel reservations software, also known as central reservation systems, or CRS, to manage online bookings and reservations and ensure a smooth transaction process for guests. While most hotel management solutions offer multichannel reservation functionality, not all hospitality businesses have these tools in place. Some might opt to manage other daily hospitality operations with separate tools and use a dedicated reservation system to handle both online and offline bookings. Conversely, most reservation platforms integrate with hotel management or property management software. No matter the size, all hospitality businesses that manage reservations and bookings rely on these tools to keep an updated room inventory and increase guest occupancy. The booking engine ensures guests receive the most updated information about availability and rates, regardless of which sales channel they use to make a reservation.

Key Benefits of Hotel Reservations Software

  • Centralize multichannel booking and reservation data within one interface
  • Enable online booking and maximize sales
  • Maintain real-time room inventory to avoid overbooking and related errors
  • Streamline guest registration and cancellation process

Why Use Hotel Reservations Software?

As consumers continue to expect convenience with their purchasing decisions, hospitality businesses need the correct solutions in place to provide a smooth guest experience from reservation to checkout. A dedicated booking engine enables guests to book rooms online, streamlines the checkout process, and reduces the administrative burden on hotel staff when managing reservations. Central reservation systems assist with managing special travel requests, such as group reservations or corporate travel, by processing group rates, assigning group IDs, and handling any on-site venue reservations. These tools allow guests to book at their convenience, whether it’s from the hotel website, a social media site, or a similar third party interface that transmits customer data into the system.

Most hotel management and property management systems offer some level of functionality to handle reservations and bookings, but a dedicated reservation tool is optimized to aggregate booking information from all relevant channels, such as hotel websites, social media, reservation call centers, and travel agencies. They do this either with their own integrated features or with integrated channel management software. By having their own system in place, businesses drive more traffic to their website and avoid paying listing fees to online travel agencies (OTAs), such as Expedia or TripAdvisor, to boost sales. Furthermore, it is imperative in today’s economy to offer an online interface to customers—hotel reservations tools do just that.

Key Business Problems Solved with Hotel Reservations Software

  • Allow guests to reserve rooms online at their convenience
  • Reduce staff time spent manually tracking room inventory
  • Enhance customer service experience from room booking to room checkout
  • Manage room rates across a variety of online listings
  • Unlock booking trend data to improve marketing and sales strategy

Who Uses Hotel Reservations Software?

Whether they are chains or independently owned, hospitality businesses of all sizes can benefit from hotel reservations software, including: hotels, bed-and-breakfast establishments, inns, lodges, and resorts. Smaller businesses without a robust hotel management solution have much to gain from a dedicated reservation solution, because they can establish an online booking engine to draw a wider customer base. For large scale businesses, a central reservation system becomes essential to manage bookings from a global audience.

The hospitality industry is oversaturated with options, and hoteliers can use these tools to gain a competitive edge over other businesses that may still use outdated paper management systems. These solutions enable businesses with minimal staff to handle large workload volumes that would be overwhelming without software automation. An established booking and reservation system centralizes daily hotel management operations, improving transparency and staff communication.

Front desk staff — Front desk staff rely on hotel reservations software to monitor real-time room availability, and assist guests with checking in and out of rooms. Customer information and related booking data can be accessed from one console, regardless of where the reservation was originally made. These tools also assist with determining the task priority for room maintenance services, such as cleaning newly vacated rooms before the next guests occupy the room.

Marketing teams — Hotel reservations tools unlock data trends that help marketing teams position a business to maximize its occupancy year round. Additionally, businesses can assess which booking channels are underperforming and choose to direct more resources towards securing sales. For smaller businesses that cannot or choose not to pay OTA’s to list on their site, hotel reservations platforms offer website building features that marketers can use to boost direct bookings.

Travel agents — Some tools offer specialized interfaces to help travel agents and related arrangement agencies boost sales. Agents can search for accommodations that meet travelers’ preferences and easily access promotional rates that a hotel may offer.

Hotel Reservations Software Features

Reservation management — The primary function of hotel reservations software is to record reservations and maintain a real-time grid for available and occupied rooms. Typically, this includes a color-coded management system to track occupancy. However, when a guest makes their reservation, the system centralizes this data into one interface for hoteliers to avoid overbooking and related errors. Both guests and staff can make adjustments to these reservations as needed. Some solutions allow businesses to track the original channel source of each reservation.

Rate management — Hotel reservations tools allow guests to apply loyalty points and take advantage of targeted promotions, as well as rates that are specific to certain times of the year. Across all channel listings, room rates can be updated to reflect current pricing.

Guest data management — Reservation systems record all pertinent customer information when bookings are made, including phone numbers, emails, payment preferences, membership status, other preferences, and prior visits. Armed with this information, hospitality businesses can market promotions to specific guests, verify identity for security purposes, contact guests if any issues arise, and ultimately improve the guest experience. This data also helps employees with reporting on monthly booking trends.

Booking engine — These tools enable businesses to accept reservations directly from their website or mobile applications, which are now considered essential functions. Front desk staff can also process in-person reservations. Room availability updates in real time and syncs with other channel listings to ensure accuracy. More robust solutions offer additional website customization features to assist with marketing and to allow discounts and promotions to be applied.

Secure payment processing — Both onsite and online, these tools enable quick credit card processing with regards to payments and refunds. Some also integrate with POS hardware. Credit cards are processed compliantly, and all sales data is securely stored to track revenue and payment histories.

Additional Features

Hourly bookings — Hotel reservation tools sometimes offer specialized reservation listings for hourly bookings, such as in-hotel spa appointments or shorter-term lodging. These function the same way as traditional listings, allowing customers to see real-time availability through the booking engine.

GDS integration — Most reservation systems have the option to integrate with an existing global distribution system (GDS), which massively boosts visibility and sales. A GDS is a network that facilitates transactions between businesses and serves as a main distribution channel. These are predominantly accessed by travel agents looking to book on clients’ behalf, as they offer the most comprehensive view of available listings and prices. Hotels connected to a GDS can manage their listing information, pricing, and inventory from a single touchpoint.

For smaller businesses, GDS access may not be feasible. Hotels typically pay an initial setup fee, as well as transaction fees for each booking on an individual basis. In some cases, agency fees may also be charged. The four major GDS systems that hotels still use nowadays are Worldspan, Amadeus, Galileo, and Sabre. Hotels need to contact a GDS for approval before connecting to the system. These systems are a vital distribution channel, and should be utilized to maximize exposure and revenue.

Potential Issues with Hotel Reservations Software

Limited customer relationship management — As the hospitality industry continues to focus on enhancing the guest experience, businesses need tools that support strong customer relationships. Smaller businesses in particular must manage their loyalty programs effectively to compete with larger chains. While hotel reservations software store some key customer information, not all systems provide enough functionality to sufficiently manage customer relationships. This leaves businesses ill-equipped to personalize guest interactions, and marketing strategy suffers. Many existing products lack integration with more robust CRM tools.

Data privacy — While web-based booking services are more convenient, hotel websites are often unsecured and leave customer data vulnerable to breaches. Most commonly, confirmation emails for hotel bookings pose the greatest security threat, as hotel chains often lack encryption or secure data hosting. Additionally, consumer data is often shared with third party sites and other advertisers. Hospitality businesses are starting to catch on to cybersecurity trends and are working to become compliant with GDPR, PCI, and other data privacy laws that ensure guest data privacy. Some central reservation systems already comply with these existing laws as well, saving time and effort for businesses.

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