Canary Technologies Reviews & Product Details

Canary Technologies makes life easier in many different ways for our Resort. First off, the customer service Team is excellent. The website is very user friendly and easy to use for all of our Departments. Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

Hotels in the Florida market need a lift with regards to customer experience, cleanliness, knowledge base, brand/business portfolio partners/perks etc. digital tipping platform Canary improves hotel staff job satisfaction/fulfillment via tips for good service - seems to help from the data and field studies we've accrued over the last few years in addition to their in-house data of approx $5 lift per hour on average for staff. Review collected by and hosted on G2.com.

Double check the UI and work out any bugs direct with the team in SF (Eric Goldberg is a good guy but go with your designated point of contact of course. IF you feel like you're not getting fast enough or correct answers to setup anamolies/glitches...it's helpful to ask for a senior exec to be CC'd in, ask for a roadmap if you think it's an integration issue w your existing tech stack etc. Review collected by and hosted on G2.com.

The speed of use while assisting guest is what I liked best Review collected by and hosted on G2.com.

I wish it was already integrated into software where we didn't have to login externally Review collected by and hosted on G2.com.

This authorization form system has easily been the most simple, self explanatory system we have ever used. Everything is so easy to maneuver and locate! Review collected by and hosted on G2.com.

Honestly, there isn't anything to dislike; our company has yet to have an issue with it. Although, I will say the verification code that is needed every time I log in would probably be the only dislike we have. Review collected by and hosted on G2.com.

Prior to using canary, authorization forms had to be receive via fax machines due to PCI compliance issues. As anyone who lives in the modern era will tell you, getting non-corporate customers to send in authorization forms via fax often feels like it should require a time machine. This not only modernizes the process but also makes it quick and efficient. Review collected by and hosted on G2.com.

There's nothing I don't love about the product. Even when I had issues logging in, their customer service reps were quick to handle the situation. Review collected by and hosted on G2.com.

It seems very easy to use and the setup was a breeze. We like the users feature of the system Review collected by and hosted on G2.com.

It has only been a couple of days since we went live. nothing yet Review collected by and hosted on G2.com.

Reliable and very easy for our guests to use and fill out. Review collected by and hosted on G2.com.

On the hotel end, it does take a while to go back and forth between canary, then our email, etc. Also, having to go from the authorization form, back to Dashboard, then CC information, then if you forgot what charges back to authorization form. Review collected by and hosted on G2.com.

It is secure and fast responding. Email notifications come very fast after a guest submits a form. Review collected by and hosted on G2.com.

Many of the clients that fill out the credit card authorization forms are with businesses. They often wish to keep those cards on file for future guests under that company. We have run into the issue that the credit card authorization is under a person's name and not under a company. For example, anyone from John Deere Tennessee branch would be under John Smith but when someone makes the reservation they only know that they have a blanket credit card authorization form on file but do not know who it is under. It can take a while to figure out which authorization is for them to use. *It would be nice if there was a field that could be the company name as well as the client's name and then we could just search by company for faster results.

Another issue that I personally do not like is that when someone from my front desk views an authorization and puts the necessary information on the reservation that it still sits in the dashboard looking like no one has done anything with it. It would be nice if it was like email and looked like read and unread or opened/unopened. It just creates more work for me. When I open one and transfer the data and always click processed to move it from the dashboard. It makes me feel better when I know they have all been transferred correctly. Review collected by and hosted on G2.com.

I enjoyed how easy it was to connect with all the support staff to make our transition to Canary. They also offer a tutorial for you and your team to hop onto and understand the program - which is very user friendly. Again, it continues to be seamless while connecting with Canary's team for any questions or concerns. Review collected by and hosted on G2.com.

There isn't anything that I dislike about this program. All is great so far! Review collected by and hosted on G2.com.

Ease of use; very quick to explain to new users how to utilize the system. Review collected by and hosted on G2.com.

Would prefer more options on main page and as admin; ideally seeing the "Business or Guest Name" section on the Dashboard, and combined search options (for instance searching for status "Completed" and action "Dashboard"). I feel some kind of option to have emails sent to one or more admins whenever an authorization is completed as opposed to just the person who created the authorization could also be nice. Review collected by and hosted on G2.com.