Helix By MicroMetrics Reviews & Product Details

Helix By MicroMetrics is a customer-engagement solution focused primarily on the hospitality industry. It is designed to streamline customer communication and feedback management, helping businesses understand and respond to customer needs.

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SW

Summer W.

Office Administrator

Construction

Small-Business (50 or fewer emp.)

10/15/2024

"Kudos for Guest Engagement"

4/5

What do you like best about Helix By MicroMetrics?

I love the interface in a whole, I am very happy with the engagement from the guests. We can resolve issues quicker and I think it's keeping the guests really happy too. Simple easy set-up, and it's not hard to learn. There isn't much need for training. Review collected by and hosted on G2.com.

What do you dislike about Helix By MicroMetrics?

It has slow response times. Other than this, which I'm sure will be smoothed out appropriately, everything is amazing! Review collected by and hosted on G2.com.

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CH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

7/11/2022

"Nice and simple UI distribution"

3.5/5

What do you like best about Helix By MicroMetrics?

Inbox distributions, the possibility of adding tags are useful. The graphics on the engagement report provide nice and simple to analyze information. Interaction with the guests. Review collected by and hosted on G2.com.

What do you dislike about Helix By MicroMetrics?

Not having better filters on the guests' SMS Conversations.Being able to group and tag each messages would be great. Names anonymization. The employees don't really need to see the name of the clients all the time. Review collected by and hosted on G2.com.

Recommendations to others considering Helix By MicroMetrics:

It's a nice platform and worst to try it. Especially if you are currently managing the guests' engagement with the traditional way. Review collected by and hosted on G2.com.

What problems is Helix By MicroMetrics solving and how is that benefiting you?

The main benefit is not losing track of clients' opinions and being able to analyze them later on. It provides a reduction on future clients bad feedback and that's very positive Review collected by and hosted on G2.com.

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JC

Juan Manuel C.

Software engineer

Small-Business (50 or fewer emp.)

6/22/2022

"The experience was very positive. More than likely I will recommend it."

4.5/5

What do you like best about Helix By MicroMetrics?

What I liked the most was the usability and the ease of generating engagement with the customers. Review collected by and hosted on G2.com.

What do you dislike about Helix By MicroMetrics?

Probably, I would say that one area for improvement is the incorporation of a bit more documentation to get the most out of the tool. Review collected by and hosted on G2.com.

Recommendations to others considering Helix By MicroMetrics:

Just have a little patience when setting everything up, then it all becomes easier. Review collected by and hosted on G2.com.

What problems is Helix By MicroMetrics solving and how is that benefiting you?

Previously, I had to do many things manually. Now, with this tool, it allows me to automate a lot of work. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 inviteAI Translated

UH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

10/10/2021

"Made life of our frontline easier, clients are much happier"

5/5

What do you like best about Helix By MicroMetrics?

Notifications and task management that we can use while the clients are in-house Review collected by and hosted on G2.com.

What do you dislike about Helix By MicroMetrics?

Slow response time and action taking on bugs and feature requests Review collected by and hosted on G2.com.

What problems is Helix By MicroMetrics solving and how is that benefiting you?

We try to solve all the issues of our in-house clients within the time they are staying with us, in order to improve the customer satisfaction and to retain our valuable clients. We got the license donated and tried using it and found out that we can improve the customer satisfaction and faster react on the issues our guests could experience while staying with us. However, for some reasons many of the bugs and feature improvements requests have been ignored or not taken action on. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

US

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

4/30/2018

"Not the best for analyzing data in real time"

2/5

What do you like best about Helix By MicroMetrics?

I like the ease of use. It did not take much training to figure out. Review collected by and hosted on G2.com.

What do you dislike about Helix By MicroMetrics?

I dislike the ability to analyze data same day for large contracts. People expect results in real time nowadays and I can't tell a client to hold on while I’m waiting for the information. Review collected by and hosted on G2.com.