
Really nothing now. We are greatly disappointed Review collected by and hosted on G2.com.
Still no response and we still cannot log-in to our calendar.
We have still received no response or solution from Eviivo. Our two-factor authentication simply does not work, which means we are completely unable to log in to our booking calendar.
We have now spent an unbelievable amount of time trying to reach Eviivo by phone. We have called their international support numbers in France, the UK, Portugal and Spain; around a dozen calls in total.
Every single time, we are forced to spend around 20 minutes or more listening to automated messages and waiting to be connected to an agent. The system repeatedly tells us that an agent will be available shortly, only to leave us waiting indefinitely. Since we are calling from Morocco, these are also international calls, making the situation even more frustrating and costly.
This is a hotel booking system, and being unable to access our calendar means we cannot properly see who is checking in, who is checking out, or manage our reservations.
This is not a minor technical inconvenience. It is a critical operational issue for a hotel.
After a dozen international calls and countless hours wasted trying to reach someone, we still have no access, no solution and no meaningful response from Eviivo.
This level of customer support is simply unacceptable. It has become a real nightmare. Review collected by and hosted on G2.com.