Concierge software provides hotel concierges with the necessary tools to fulfill the needs of a hotel’s guests and staff. Solutions are designed to provide concierges with a database of nearby attractions and restaurants to offer as suggestions for guests, as well as the ability to schedule activities and make reservations for guests. Concierge software also contains means to fulfill special item requests for guests and may facilitate services such as dry cleaning or travel arrangement. In many cases, concierge software is deployed separately from general hotel management software, but may integrate with these solutions to deliver a more seamless experience for guests and help the concierge coordinate with hotel staff to fulfill guests’ requests.
To qualify for inclusion in the Concierge category, a product must:
FCS Concierge is a multi-language web-based solution that replaces the traditional way of handling in-house guests and non-in-house guests by fully automating the daily concierge functions and processes. With FCS Concierge, hotel staff can easily manage guest and non-guest profiles, itineraries, restaurant recommendations and bookings, transportation bookings, baggage and parcel delivery, lost and found, as well as customize their own reports.
"We are the first online platform that combines a hotel search engine with curated content of things to do nearby. We also offer premium features to international hotel groups to help enhance their guest experience. With Arrivedo, travelers explore unique hotel Neighborhood Guides which allow them to search for attractions, recommendations, routes and experiences via a dynamic interface with stories, maps, places and reviews. Arrivedo enables hotels to access our unlimited content creation opportunities via our pool of +2,000 freelance travel writers worldwide. To date, +850 hotels in +250 cities have already published their local knowledge in a unique Neighborhood Guide via Arrivedo. As hoteliers create neighborhood experiences to delight guests with authentic recommendations, we are helping hotels compete with Airbnb. Currently, there are +8,000 experiences and +32,000 places recommended on Arrivedo. Hotels share their personalized guides via emails (Arrivedo connects to the hotel's PMS or CRM), free website widgets, in-room tablets, mobile apps and WiFi captive sites to increase their guest experience. We also have an API and White Label Solutions for hotel groups or brands who are interested in having their personalized content live on their website with their own brand's essence. We are on a mission to give hotels a voice as hosts and to organize one Neighborhood Guide for every hotel in the world. *Figures as of Aug. 2018*"
Our.Guide is a widget dedicated for hotels and created to ensure their guests’ pleasant stay. The application provides customized guide including rich database of events and attractions for the exploration of surrounding places near the hotel. Increase hotel SEO with local content Engage website visitors Get more direct bookings Enhance guest experience