Concierge software provides hotel concierges with the necessary tools to fulfill the needs of a hotel’s guests and staff. Solutions are designed to provide concierges with a database of nearby attractions and restaurants to offer as suggestions for guests, as well as the ability to schedule activities and make reservations for guests. Concierge software also contains means to fulfill special item requests for guests and may facilitate services such as dry cleaning or travel arrangement. In many cases, concierge software is deployed separately from general hotel management software, but may integrate with these solutions to deliver a more seamless experience for guests and help the concierge coordinate with hotel staff to fulfill guests’ requests.
To qualify for inclusion in the Concierge category, a product must:
Maintain a database of local restaurants and attractions
Provide tools to book attractions, make reservations, and schedule services for guests
Help coordinate with other hotel staff to improve the guest experience