# GuestTouch Reviews **Vendor:** GuestTouch **Category:** [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) **Average Rating:** 4.9/5.0 **Total Reviews:** 13 ## About GuestTouch GuestTouch Platform enables hotels to slash staff workload, turn angry guests into 5-star reviewers, automate revenue-driving conversations, and boost profits through our reputation, messaging and email platforms. GuestTouch Platform: Products that work seamlessly together - use individually or as a complete solution based on your goals. GuestTouch Reviews & Feedback Platform You know when managing guest feedback feels like juggling chaos - scattered reviews across platforms, delayed responses, and no clear insights to improve? GuestTouch is the proactive reputation platform that lets you track, respond, analyze and gather reviews and guest feedback all in one place. Create custom feedback your way - star ratings, NPS scores, custom questions, and more - all powered by guestAI! GuestTouch Messaging Platform Drive efficiencies and uncover more profits through meaningful conversations. GuestTouch is the versatile messaging platform for your team that adapts to your specific needs - send and automate messages the way you want across different stages of the guest journey such as booking, pre-arrival, check-in, check-out, and more via SMS, WhatsApp etc, based on specific guest insights. Guest Email Platform You know when you send generic, one-size-fits-all emails that guests ignore, missing opportunities to drive right engagement due to lack of versatility? GuestTouch solves this with personalized automated email sequences that you design to match your brand - from custom HTML templates to drag-and-drop editors - and automatically adapt to the guest journey based on guest behavior, booking type, and preferences. ## GuestTouch Reviews ### 1. Really good! Very attentive team **Rating:** 4.0/5.0 stars **Reviewed by:** Gianrene P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about GuestTouch?** Guesttouch let's us directly interact with our guests and also further increase the level at which we can track what our guests are saying about us. No complaints! **What do you dislike about GuestTouch?** Nothing really in particular, we would like some form of native upselling module. But, asking for an added functionality isn't really disliking the current product **What problems is GuestTouch solving and how is that benefiting you?** Keeping in touch and making sure we have done a good job with our guests ### 2. Easy to use Guest Messaging and Review Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2023 **What do you like best about GuestTouch?** Unique features not found in higher per month priced competitors. Simple and flexible pricing model. Ease of use and not much staff training required. Created seamless guest communication pre, during and post stay. Love the guest journey features as well as broadcast feature. Integration with PMS possible to make tech stack work hand in hand. Ability to generate higher % of positive guest ratings on Google and TripAdvisor organically through their unique methodology without any unscrupulous tactics. Guests feel more at ease communicating via text and can allow for problems to be mitigated during a stay as opposed to after they leave the property. Systems allows for creative use cases and automation saving administrative man hours. **What do you dislike about GuestTouch?** No downsides. Great tool. Only problem could occur if tool is not used appropriately. **What problems is GuestTouch solving and how is that benefiting you?** As a small hotel it allows us to automate tasks on a daily basis related to guest communication. This also leads to greater guest satisfaction. ### 3. Great Product and incredibly supportive development team **Rating:** 5.0/5.0 stars **Reviewed by:** John K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about GuestTouch?** The GT team is very communicative, repsonsive and supportive **What do you dislike about GuestTouch?** So far have been thrilled with them and their support **What problems is GuestTouch solving and how is that benefiting you?** Consolidating and organizing our reviews across platforms and companies. Reporting for our owners and company management needs. ### 4. An Amazing and Convenient Service Tool That I Cannot Live Without! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about GuestTouch?** GuestTouch has certainly made my life easy. With so many things on my to-do list, it is nice to have a reliable helping hand that promptly responds to all of my guest reviews. I never have to worry about the verbiage, and if I want to make a little edit to personalize the reply, they make it so easy for me. Definitely a service worth having! I don't know how I got by all the years without them. **What do you dislike about GuestTouch?** There is nothing that I can say I dislike **What problems is GuestTouch solving and how is that benefiting you?** Time is always a challenge and reviews never stop. It is so important to reply to your clientele and Guest Touch is helping me to that ### 5. Professional, Polite. response immediately and love the service and platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about GuestTouch?** It makes life so much easier to communicate with the guest and the hotel it is easy to use, generate reviews and manage all my reviwes easily **What do you dislike about GuestTouch?** Some of my guests are international customers. In that they are already incorporating WhatsApp and email - so there is nothing to dislike in this area. **What problems is GuestTouch solving and how is that benefiting you?** Being able to connect, communicate with our guests and collect more and track and manage all my guest reviews makes it all very easy. ### 6. Excellent Platform to Connect with your Guest :-) :-) **Rating:** 5.0/5.0 stars **Reviewed by:** Mack S. | Operational Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about GuestTouch?** It is very user-friendly, and the automation feature is killing it. It will allow you to connect with your guest seamlessly and make them happy by providing solutions to their issues/ easy guide for all their questions. You can also use the text feature for your employees to coordinate schedules or any problems you have. **What do you dislike about GuestTouch?** Unfortunately, nothing which I don't like. I like all the features which GuestTouch provides. **What problems is GuestTouch solving and how is that benefiting you?** Being at the front desk at the hotel, sometimes it is hectic to meet every customer's demand and make them happy, but the automation feature of Guestouch makes our front desk staff's life easy. You would just need to set up one time all the frequently asked questions from the guest, and it will provide them automation answers, i.e., After check-in if a customer asks WiFi password, the system will send them an automated message with the WiFi password or let's say if a guest wants to know nearby restaurant then system will send them the google page where they can find all the nearby walk-in restaurants as well and so on...... ### 7. Nothing really out there like it! **Rating:** 5.0/5.0 stars **Reviewed by:** Leila B. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about GuestTouch?** I like that it is simple to use and doesn't complicate the SMS process. I love that I can use it on a browser or through an app on my phone! **What do you dislike about GuestTouch?** I am eager for new features to roll out as they continue to grow such as marketing to past guests, stayover automation etc. The team is great at taking feedback and recommendations. They have implemented some of my suggestions which is really cool! **Recommendations to others considering GuestTouch:** I would definitely recommend this product for guest SMS. This software has saved me lots of time and the ROI is immense! There really isn't anything out there like it at the moment. I especially love the app my team and I can download to quickly respond to messages without being tied to your computer. The team at GuestTouch are very responsive and has proved to be great partners! **What problems is GuestTouch solving and how is that benefiting you?** Seamless communication with guests & collecting reviews. I love the automation for pre-arrival & departure texts. We have been able to collect way more reviews using this tool. It also frees up my time immensely! I'm not having to manually send out texts every day! Most other SMS communications didn't have an app for the phone but with GuestTouch I don't have to be glued to my laptop. I get a notification on my phone and can respond immediately to guests. ### 8. Created the perfect solution for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about GuestTouch?** The team was fantastic to deal with and only too happy to assist with set-up and troubleshooting. **What do you dislike about GuestTouch?** There is nothing that we dislike. GuestTouch has worked very well for our buiness **What problems is GuestTouch solving and how is that benefiting you?** seamlessly delivering check-in details and important information to our guests ### 9. A great product/service backed by a supportive team! **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about GuestTouch?** GuestTouch saves us hours of time each day while offering our guests a more engaging experience with pre and post stay communications. The automation is fantastic **What do you dislike about GuestTouch?** There is nothing to dislike; just looking forward to even more customer journey features as they become available. **What problems is GuestTouch solving and how is that benefiting you?** Our guests primarily arrive after hours. GuestTouch has allowed us to automate check-in instructions to give guests a seamless check-in experience. ### 10. Best reputation management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nivin J. | Community and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about GuestTouch?** Interface and features Support Creative side of the response to the reviews Adaptivenes **What do you dislike about GuestTouch?** Nothing much have been using for 3years no problem faced. **What problems is GuestTouch solving and how is that benefiting you?** Reputation management ### 11. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Nitesh K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about GuestTouch?** Response time is awesome, replying to guests is the best **What do you dislike about GuestTouch?** so far I have not come to dislike and I have been working with them for 7 years **What problems is GuestTouch solving and how is that benefiting you?** - Website -Design -Reviews -Social Media actually anything I will ask they have the answer ### 12. Our guests are constantly raving to us about the texting system. **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about GuestTouch?** Communication with guests has improved enormously since we integrated guest touch. Early check ins are no longer a surprise and we are able to accommodate more of them. **What do you dislike about GuestTouch?** There is nothing that we dislike with guest touch. **What problems is GuestTouch solving and how is that benefiting you?** Early check-ins. Being able to clean rooms quicker as guests will text they are out instead of leaving keys and the room and not stopping by the desk. ### 13. Great integration for our small boutique business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about GuestTouch?** We love the direct communication with guests and the personalization of messages. THis has been a great tool for our small business. Pinak and his team have been wonderful to work with and accessible with any issues we have come across. **What do you dislike about GuestTouch?** So far so good - but could probably use some intuative design eventually. **What problems is GuestTouch solving and how is that benefiting you?** Personalized texts to guests arriving - [View GuestTouch pricing details and edition comparison](https://www.g2.com/products/guesttouch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+20%3A04%3A40+-0500&secure%5Bsession_id%5D=f8ca7219-e7e3-40d6-873a-1bf84fb3d6c4&secure%5Btoken%5D=c76d268110f23a06e8ce66d53cba269a8b60df015a772cb13aa4681a79ad906e&format=llm_user) ## GuestTouch Features **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top GuestTouch Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,277 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,924 reviews)