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GuestTouch Reviews & Product Details

GuestTouch Platform enables hotels to slash staff workload, turn angry guests into 5-star reviewers, automate revenue-driving conversations, and boost profits through our reputation, messaging and email platforms. GuestTouch Platform: Products that work seamlessly together - use individually or as a complete solution based on your goals. GuestTouch Reviews & Feedback Platform You know when managing guest feedback feels like juggling chaos - scattered reviews across platforms, delayed responses, and no clear insights to improve? GuestTouch is the proactive reputation platform that lets you track, respond, analyze and gather reviews and guest feedback all in one place. Create custom feedback your way - star ratings, NPS scores, custom questions, and more - all powered by guestAI! GuestTouch Messaging Platform Drive efficiencies and uncover more profits through meaningful conversations. GuestTouch is the versatile messaging platform for your team that adapts to your specific needs - send and automate messages the way you want across different stages of the guest journey such as booking, pre-arrival, check-in, check-out, and more via SMS, WhatsApp etc, based on specific guest insights. Guest Email Platform You know when you send generic, one-size-fits-all emails that guests ignore, missing opportunities to drive right engagement due to lack of versatility? GuestTouch solves this with personalized automated email sequences that you design to match your brand - from custom HTML templates to drag-and-drop editors - and automatically adapt to the guest journey based on guest behavior, booking type, and preferences.

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GuestTouch

Discussions

GuestTouch Community

Product Description

GuestTouch is an all in one messaging platform that helps properties of all sizes connect with guests, deliver the best guest experiences, and drive more sales. Communicate with customers at all stages of their journey; from research/booking, pre-arrival, in-stay to post-stay. Not only you can connect with your guests throughout their journey in channels like AI-powered WebChat, SMS, WhatsApp, Google My Business but also provide contactless guest experiences, cross-sell, collect guest feedback and reviews, and much more!

Overview by

Pinak Soni

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

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GuestTouch Media

GuestTouch Demo - Automate Guest Journey Messages

Automate all stages of guest communication, from pre-arrival, check-in to post-stay.

GuestTouch Demo - All In One Guest Messaging Platform For Modern Hoteliers

All the features you need to connect with your customers, elevate guest experiences and drive more bookings.

GuestTouch Demo - Unify All Guests Communication

Manage Messages on Desktop or Mobile app.

GuestTouch Demo - Improve your Reviews: Collect Reviews and Feedback Seamlessly

Ace your online reviews score with integrated smart reviews system that helps you collect more and better reviews seamlessly.

GuestTouch Demo - Go Beyond Guest Communication: Connect with potential customers right from Google

As an official partner for Google Business - you can integrate chat option on Google Maps and products so potential customers can engage with your business right from Google search and ecosystem.

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Gianrene P.

Small-Business (50 or fewer emp.)

8/11/2023

"Really good! Very attentive team"

4/5

What do you like best about GuestTouch?

Guesttouch let's us directly interact with our guests and also further increase the level at which we can track what our guests are saying about us. No complaints! Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

Nothing really in particular, we would like some form of native upselling module. But, asking for an added functionality isn't really disliking the current product Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

4/16/2023

"Easy to use Guest Messaging and Review Management Platform"

5/5

What do you like best about GuestTouch?

Unique features not found in higher per month priced competitors.

Simple and flexible pricing model.

Ease of use and not much staff training required.

Created seamless guest communication pre, during and post stay.

Love the guest journey features as well as broadcast feature.

Integration with PMS possible to make tech stack work hand in hand.

Ability to generate higher % of positive guest ratings on Google and TripAdvisor organically through their unique methodology without any unscrupulous tactics.

Guests feel more at ease communicating via text and can allow for problems to be mitigated during a stay as opposed to after they leave the property.

Systems allows for creative use cases and automation saving administrative man hours. Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

No downsides. Great tool. Only problem could occur if tool is not used appropriately. Review collected by and hosted on G2.com.

John K.

Mid-Market (51-1000 emp.)

4/28/2023

"Great Product and incredibly supportive development team"

5/5

What do you like best about GuestTouch?

The GT team is very communicative, repsonsive and supportive Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

So far have been thrilled with them and their support Review collected by and hosted on G2.com.

Michelle K.

General Manager

Small-Business (50 or fewer emp.)

10/5/2022

"An Amazing and Convenient Service Tool That I Cannot Live Without!"

5/5

What do you like best about GuestTouch?

GuestTouch has certainly made my life easy. With so many things on my to-do list, it is nice to have a reliable helping hand that promptly responds to all of my guest reviews. I never have to worry about the verbiage, and if I want to make a little edit to personalize the reply, they make it so easy for me. Definitely a service worth having! I don't know how I got by all the years without them. Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

There is nothing that I can say I dislike Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

5/4/2023

"Professional, Polite. response immediately and love the service and platform!"

5/5

What do you like best about GuestTouch?

It makes life so much easier to communicate with the guest and the hotel

it is easy to use, generate reviews and manage all my reviwes easily Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

Some of my guests are international customers. In that they are already incorporating WhatsApp and email - so there is nothing to dislike in this area. Review collected by and hosted on G2.com.

Mack S.

Operational Manager

Small-Business (50 or fewer emp.)

9/28/2022

"Excellent Platform to Connect with your Guest :-) :-)"

5/5

What do you like best about GuestTouch?

It is very user-friendly, and the automation feature is killing it. It will allow you to connect with your guest seamlessly and make them happy by providing solutions to their issues/ easy guide for all their questions. You can also use the text feature for your employees to coordinate schedules or any problems you have. Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

Unfortunately, nothing which I don't like. I like all the features which GuestTouch provides. Review collected by and hosted on G2.com.

What problems is GuestTouch solving and how is that benefiting you?

Being at the front desk at the hotel, sometimes it is hectic to meet every customer's demand and make them happy, but the automation feature of Guestouch makes our front desk staff's life easy. You would just need to set up one time all the frequently asked questions from the guest, and it will provide them automation answers, i.e., After check-in if a customer asks WiFi password, the system will send them an automated message with the WiFi password or let's say if a guest wants to know nearby restaurant then system will send them the google page where they can find all the nearby walk-in restaurants as well and so on...... Review collected by and hosted on G2.com.

Leila B.

Owner/Operator

Small-Business (50 or fewer emp.)

6/14/2022

"Nothing really out there like it!"

5/5

What do you like best about GuestTouch?

I like that it is simple to use and doesn't complicate the SMS process. I love that I can use it on a browser or through an app on my phone! Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

I am eager for new features to roll out as they continue to grow such as marketing to past guests, stayover automation etc. The team is great at taking feedback and recommendations. They have implemented some of my suggestions which is really cool! Review collected by and hosted on G2.com.

Recommendations to others considering GuestTouch:

I would definitely recommend this product for guest SMS. This software has saved me lots of time and the ROI is immense! There really isn't anything out there like it at the moment. I especially love the app my team and I can download to quickly respond to messages without being tied to your computer. The team at GuestTouch are very responsive and has proved to be great partners! Review collected by and hosted on G2.com.

What problems is GuestTouch solving and how is that benefiting you?

Seamless communication with guests & collecting reviews. I love the automation for pre-arrival & departure texts. We have been able to collect way more reviews using this tool. It also frees up my time immensely! I'm not having to manually send out texts every day! Most other SMS communications didn't have an app for the phone but with GuestTouch I don't have to be glued to my laptop. I get a notification on my phone and can respond immediately to guests. Review collected by and hosted on G2.com.

Jessica C.

Small-Business (50 or fewer emp.)

3/23/2023

"Created the perfect solution for our business"

5/5

What do you like best about GuestTouch?

The team was fantastic to deal with and only too happy to assist with set-up and troubleshooting. Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

There is nothing that we dislike. GuestTouch has worked very well for our buiness Review collected by and hosted on G2.com.

Andy M.

Director

Small-Business (50 or fewer emp.)

10/13/2022

"A great product/service backed by a supportive team!"

5/5

What do you like best about GuestTouch?

GuestTouch saves us hours of time each day while offering our guests a more engaging experience with pre and post stay communications. The automation is fantastic Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

There is nothing to dislike; just looking forward to even more customer journey features as they become available. Review collected by and hosted on G2.com.