GuestTouch Reviews & Product Details

Guesttouch let's us directly interact with our guests and also further increase the level at which we can track what our guests are saying about us. No complaints! Review collected by and hosted on G2.com.

Nothing really in particular, we would like some form of native upselling module. But, asking for an added functionality isn't really disliking the current product Review collected by and hosted on G2.com.

Unique features not found in higher per month priced competitors.

Simple and flexible pricing model.

Ease of use and not much staff training required.

Created seamless guest communication pre, during and post stay.

Love the guest journey features as well as broadcast feature.

Integration with PMS possible to make tech stack work hand in hand.

Ability to generate higher % of positive guest ratings on Google and TripAdvisor organically through their unique methodology without any unscrupulous tactics.

Guests feel more at ease communicating via text and can allow for problems to be mitigated during a stay as opposed to after they leave the property.

Systems allows for creative use cases and automation saving administrative man hours. Review collected by and hosted on G2.com.

No downsides. Great tool. Only problem could occur if tool is not used appropriately. Review collected by and hosted on G2.com.

The GT team is very communicative, responsive and supportive Review collected by and hosted on G2.com.

So far have been thrilled with them and their support Review collected by and hosted on G2.com.

GuestTouch has certainly made my life easy. With so many things on my to-do list, it is nice to have a reliable helping hand that promptly responds to all of my guest reviews. I never have to worry about the verbiage, and if I want to make a little edit to personalize the reply, they make it so easy for me. Definitely a service worth having! I don't know how I got by all the years without them. Review collected by and hosted on G2.com.

There is nothing that I can say I dislike Review collected by and hosted on G2.com.

It makes life so much easier to communicate with the guest and the hotel it is easy to use, generate reviews and manage all my reviews easily Review collected by and hosted on G2.com.

Some of my guests are international customers. In that they are already incorporating WhatsApp and email - so there is nothing to dislike in this area. Review collected by and hosted on G2.com.

It is very user-friendly, and the automation feature is killing it. It will allow you to connect with your guest seamlessly and make them happy by providing solutions to their issues/ easy guide for all their questions. You can also use the text feature for your employees to coordinate schedules or any problems you have. Review collected by and hosted on G2.com.

Unfortunately, nothing which I don't like. I like all the features which GuestTouch provides. Review collected by and hosted on G2.com.

I like that it is simple to use and doesn't complicate the SMS process. I love that I can use it on a browser or through an app on my phone! Review collected by and hosted on G2.com.

I am eager for new features to roll out as they continue to grow such as marketing to past guests, stayover automation etc. The team is great at taking feedback and recommendations. They have implemented some of my suggestions which is really cool! Review collected by and hosted on G2.com.

The team was fantastic to deal with and only too happy to assist with set-up and troubleshooting. Review collected by and hosted on G2.com.

There is nothing that we dislike. GuestTouch has worked very well for our business Review collected by and hosted on G2.com.

GuestTouch saves us hours of time each day while offering our guests a more engaging experience with pre and post stay communications. The automation is fantastic Review collected by and hosted on G2.com.

There is nothing to dislike; just looking forward to even more customer journey features as they become available. Review collected by and hosted on G2.com.

Interface and features

Support

Creative side of the response to the reviews

Adaptiveness Review collected by and hosted on G2.com.

Nothing much have been using for 3 years no problem faced. Review collected by and hosted on G2.com.