--- title: RMS Reviews meta_title: 'RMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how RMS works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 20 scale: '5' date_modified: '2026-11-11' parent_category: name: Hotel url: https://www.g2.com/categories/hotel ---

RMS Reviews & Product Details

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User Insights

Average based on 20 real user reviews.

RMS Reviews FAQs

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Last updated: Nov 04, 2026

What is RMS, and what problem is it built to solve?

RMS is a hospitality platform for hotels, serviced apartments, short-term rentals, and campgrounds. It is built to streamline operations, improve the guest experience, and support business growth.

What languages does RMS support?

RMS supports 10 languages, including Arabic, Chinese (Simplified), Chinese (Traditional), English, French, and others.

What company sizes and industries is RMS the best fit for?

RMS is most represented among small businesses, with mid-market organizations also prominent. Hospitality and leisure and travel are the clearest industry concentrations.
  • Small businesses: A prominent company-size segment among positively rated users.
  • Mid-market: Also well represented across the reviewer-reported company sizes.
  • Hospitality and leisure and travel: The most evident industry groups in the positive reviewer responses.

What customer support options does RMS provide, and how do users find the overall support experience?

RMS provides 24/7 live-rep support, alongside chat, phone support, and self-service resources such as a knowledge base. The support experience is mixed: users describe helpful, supportive staff, while also reporting slow responses and inconsistent service.

RMS Reviews (20)

Reviews

RMS Reviews (20)

4.4
20 reviews

What do users say?

Generated using AI from real user reviews
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Shubham K.
SK
Shubham K.
Transcriptionist
Small-Business (50 or fewer emp.)
"Smooth workflow"
3.5/5
What do you like best about RMS?

the most amazing thing about RMS hotels is that it combines a lot of service providers at a single please . Moreover it's interface is very easy to understand and it have a lot of hotel reservation featurs including multiple payment method support Review collected by and hosted on G2.com.

What do you dislike about RMS?

it is good but sometimes it hsve long response time , and while analyzing the charts it was having some bugs but they seems to be fixed now Review collected by and hosted on G2.com.

Neelakanta P.
NP
Neelakanta P.
Senior Data Engineer
Small-Business (50 or fewer emp.)
"Leading service providers in Hotel Management system"
4/5
What do you like best about RMS?

RMS hotel management is always best in their customers service and also keep the process of booking very stream lined Review collected by and hosted on G2.com.

What do you dislike about RMS?

Nothing in particular, there is nothing. Review collected by and hosted on G2.com.

KENNETH D.
KD
KENNETH D.
Career Break
Small-Business (50 or fewer emp.)
"Smart Technology"
4/5
What do you like best about RMS?

I enjoy contactless options that the companies allow for booking with travel agents. I used this for a client to integrate their data embedded in the software when analyzing the property data. Also, the interface was really seamless to use. Unlike most company software, this one included many options for better visualization and metric tracking options for marketing needs. Review collected by and hosted on G2.com.

What do you dislike about RMS?

Most of the data had needed some clean-up as duplicates were found in the chart. Review collected by and hosted on G2.com.

Jennifer S.
JS
Jennifer S.
Marketing Director
Mid-Market (51-1000 emp.)
"Large range of options but pricy"
3.5/5
What do you like best about RMS?

I like how easy it is to use and scale to fit your needs regarding all the essentials, including reservations, housekeeping, billing, etc. Review collected by and hosted on G2.com.

What do you dislike about RMS?

Too expensive for small businesses and support is slow Review collected by and hosted on G2.com.

Ashutosh M.
AM
Ashutosh M.
Content Creator
Furniture
Small-Business (50 or fewer emp.)
"Quick & Easy, Super functional and helpful"
4/5
What do you like best about RMS?

User Interface is among the best. Customer support is good. I can't believe there were so many options, especially for hostels and remote motels. It's a must-have platform for anyone who is looking to organize things. Review collected by and hosted on G2.com.

What do you dislike about RMS?

Okay, so the website gets a bit slow and there are issues with group booking. Nothing significant though. Review collected by and hosted on G2.com.

Santosh S.
SS
Santosh S.
Search Engine Optimization Specialist
Small-Business (50 or fewer emp.)
"Best Reservation Software Solutions On The Market"
5/5
What do you like best about RMS?

Easy to navigate

Several different ways to make and look up reservations

Excellent support team

Easy to implementation

The number of features is so good

Because Of the UI I frequently use it Review collected by and hosted on G2.com.

What do you dislike about RMS?

Location cannot be changed in the beta version of the dashboard Review collected by and hosted on G2.com.

VS
Vikrant S.
Associate
Enterprise (> 1000 emp.)
"Service at glance"
5/5
What do you like best about RMS?

The best thing is that we are getting all reservation related service under one roof with 500+ providers and multiple payment options. One of the best platform to enhance guest experience Review collected by and hosted on G2.com.

What do you dislike about RMS?

There is nothing to dislike as they are doing best Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"RMS Hotel Review"
4.5/5
What do you like best about RMS?

Ease at which you can do hotel reservations, user interface is user friendly and easy to use, multiple features during hotel reservations are included. Easy to implement across your organisation and quickly scalable. Review collected by and hosted on G2.com.

What do you dislike about RMS?

During multiple reservations there are issues as page refreshes and have to redo the process. Not enough documentation or video tutorials. Review collected by and hosted on G2.com.

Vishal P.
VP
Vishal P.
Small-Business (50 or fewer emp.)
"They did innovative things but long way there."
2.5/5
What do you like best about RMS?

The thing they attached to the Hotels & bouquets is the most innovative thing I noticed in recent times. Review collected by and hosted on G2.com.

What do you dislike about RMS?

There are still some things that need to be improved in the Hotel like services needed to improve. Review collected by and hosted on G2.com.

VS
Vaibhav S.
Account Manager
Small-Business (50 or fewer emp.)
"Great start"
4.5/5
What do you like best about RMS?

It's easy to make reservations on RMS and even multiple once at the same point in time, and also the fact being sending emails is very easy. Review collected by and hosted on G2.com.

What do you dislike about RMS?

There are some bugs at the time of making reservations, but it works. Review collected by and hosted on G2.com.

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Pricing

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RMS Comparisons
RMS Features
Reporting and Analytics
Channel Manager Integration
Central Reservation System
Marketing and Loyalty Programs
Guest Messaging
Room Inventory
Revenue Management
Facility Maintenance
Housekeeping
Shift Scheduling