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RMS Reviews & Product Details

Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list).

Seller

RMS

Discussions

RMS Community

Languages Supported

Arabic, German, English, French, Japanese, Spanish, Thai, Chinese (Simplified), Chinese (Traditional), Maltese

Product Description

RMS Hotel is a cloud-based property management and reservation system for service accommodation businesses that allows you to manage reservation management efficiencies and bookings via real-time online bookings and channel management integration.

Overview by

Adelle Rodriguez

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RMS Media

Take control of your revenue by driving more direct bookings through RMS’ Booking Engine. Create branded pages where guests can customize their stay, preferences, upgrades, and packages, all while cutting out OTA commissions. Seamless, flexible, and fully integrated with your RMS platform.

RMS Demo - Manage reservations with ease

Streamline your day-to-day with RMS. Our platform centralizes reservations, channel management (including third-party bookings), front desk, housekeeping, and payments into one platform, reducing manual work so you can focus on guests. Whether you're a boutique hotel or a global group, RMS scales...

RMS Pay is fully integrated into the RMS platform, streamlining secure payments for guests, companies, and agents. Send payment links directly or use RMS terminals for contactless options like Apple Pay.

Set up your branded Guest Portal that puts guests in control, from managing bookings, upgrading stays, browsing extras, to checking in/out online, and chatting with your team in real time. Plus, with Reservation Management, you can also automate emails and SMS, using two-way messaging to keep gue...

Add RMS Guest Rewards, a customizable loyalty program that lets you tailor points and redemption to your needs. Guests can enroll through RMS, the Booking Engine, or the Guest Portal. You can also run promotions to offer bonus points or adjust accrual during specific periods.

Whether you're managing one property or multiple, RMS gives your team the tools to stay connected. With centralized real-time access from any device, your team can work smarter, not harder, with better visibility and collaboration.

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Shubham K.

Transcriptionist

Small-Business (50 or fewer emp.)

11/4/2023

"Smooth workflow"

3.5/5

What do you like best about RMS?

the most amazing thing about RMS hotels is that it combines a lot of service providers at a single please . Moreover it's interface is very easy to understand and it have a lot of hotel reservation featurs including multiple payment method support Review collected by and hosted on G2.com.

What do you dislike about RMS?

it is good but sometimes it hsve long response time , and while analyzing the charts it was having some bugs but they seems to be fixed now Review collected by and hosted on G2.com.

Neelakanta P.

Senior Data Engineer

Small-Business (50 or fewer emp.)

2/2/2024

"Leading service providers in Hotel Management system"

4/5

What do you like best about RMS?

RMS hotel management is always best in their customers service and also keep the process of booking very stream lined Review collected by and hosted on G2.com.

What do you dislike about RMS?

Nothing in particular, there is nothing. Review collected by and hosted on G2.com.

KENNETH D.

Career Break

Small-Business (50 or fewer emp.)

10/31/2023

"Smart Technology"

4/5

What do you like best about RMS?

I enjoy contactless options that the companies allow for booking with travel agents. I used this for a client to integerate their data embedded in the software when anlyzing the property data. Also, the interface was really seemless to use. Unlike most company software, this one included manyh options for better visualiztion and metric tracking options for marketing needs. Review collected by and hosted on G2.com.

What do you dislike about RMS?

Most of the data had needed some clean-up as duplicztes was found in the chart. Review collected by and hosted on G2.com.

Jennifer S.

Marketing Director

Mid-Market (51-1000 emp.)

1/23/2024

"Large range of options but pricy"

3.5/5

What do you like best about RMS?

I like how easy it is to use and scale to fit your needs regarding all the essentials, including reservations, housekeeping, billing, etc. Review collected by and hosted on G2.com.

What do you dislike about RMS?

Too expensive for small businesses and support is slow Review collected by and hosted on G2.com.

Ashutosh M.

Content Creator

Furniture

Small-Business (50 or fewer emp.)

11/3/2023

"Quick & Easy, Super functional and helpful"

4/5

What do you like best about RMS?

User Interface is among the best. Customer support is good. I can't believe there were so many options, especially for hostels and remote motels. It's a must-have platform for anyone who is looking to organize things. Review collected by and hosted on G2.com.

What do you dislike about RMS?

Okay, so the website gets a bit slow and there are issues with group booking. Nothing significant though. Review collected by and hosted on G2.com.

Santosh S.

Search Engine Optimization Specialist

Small-Business (50 or fewer emp.)

11/1/2023

"Best Reservation Software Solutions On The Market"

5/5

What do you like best about RMS?

Easy to navigate

Several different ways to make and look up reservations

Excellent support team

Easy to implementation

The number of features is so good

Because Of the UI I frequently use it Review collected by and hosted on G2.com.

What do you dislike about RMS?

Location cannot be changed in the beta version of the dashboard Review collected by and hosted on G2.com.

Vikrant S.

Associate

Enterprise (> 1000 emp.)

11/1/2023

"Service at glance"

5/5

What do you like best about RMS?

The best thing is that we are getting all reservation related service under one roof with 500+ providers and multiple payment options. One of the best platform to enhance guest experience Review collected by and hosted on G2.com.

What do you dislike about RMS?

There is nothing to dislike as they are doing best Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/31/2023

"RMS Hotel Review"

4.5/5

What do you like best about RMS?

Ease at which you can do hotel reservations, user interface is user friendly and easy to use, multiple features during hotel reservations are included. Easy to implement across your organisation and quickly scalable. Review collected by and hosted on G2.com.

What do you dislike about RMS?

During multiple reservations there are issues as page refreshes and have to redo the process. Not enough documentation or video tutorials. Review collected by and hosted on G2.com.

Vishal P.

Small-Business (50 or fewer emp.)

10/31/2023

"They did innovative things but long way there."

2.5/5

What do you like best about RMS?

The thing they attached to the Hotels & bouquets is the most innovative thing I noticed in recent times. Review collected by and hosted on G2.com.

What do you dislike about RMS?

There are still some things that need to be improved in the Hotel like services needed to improve. Review collected by and hosted on G2.com.

Vaibhav S.

Small-Business (50 or fewer emp.)

10/31/2023

"Great start"

4.5/5

What do you like best about RMS?

It's easy to make reservations on RMS and even multiple once at the same point in time, and also the fact being sending emails is very easy. Review collected by and hosted on G2.com.

What do you dislike about RMS?

There are some bugs at the time of making reservations, but it works. Review collected by and hosted on G2.com.