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HelloShift
HelloShift Reviews

Akia

HelloShift

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4.8/5

(2)

4.8 out of 5 stars

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Akia

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HelloShift Reviews & Product Details

HelloShift is modern messaging for hotels - staff collaboration, guest messaging, and website chat in one winning app. HelloShift is the only guest messaging solution that comes with staff collaboration included in the same app. This means that when guest messages come in with questions and requests, teams can work together across buildings, floors, shifts, and departments to deliver. No more dropped tasks between separate, poorly integrated apps. HelloShift automatically imports guest data every day and sends routine messages through the guest lifecycle (pre-stay, in-stay, and post-stay). Teams use snippets and smart replies with AI to respond quickly. Alerts and reports escalate unresolved guest issues. Get a free trial today.

Seller

Discussions

HelloShift Community

Languages Supported

English

Overview by

Sudheer Thakur (Co-Founder, HelloShift)

Pricing

Pricing provided by HelloShift.

Staff Collaboration

$1

per room/month

Guest Engagement

$2

per room/month

View More Pricing Information

Akia

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HelloShift Reviews (2)

Reviews

HelloShift Reviews (2)

4.8

2 reviews

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Small Business (50 or fewer emp.) (1)

Enterprise ( >1000 emp.) (1)

User (2)

Guest Messaging (2)

Hospitality (1)

Telecommunications (1)

Asia (1)

North America (1)

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AG

Ashutosh G.

Data Analyst

Enterprise (> 1000 emp.)

9/9/2021

""Overall its a great management tool""

4.5/5

What do you like best about HelloShift?

HelloShift is an easy-to-use and excellent coordination tool between the hotel staff and the guests. There was no requirement of specific training for our staff to switch to HelloShift. Also because of its ease of use we were able to convince the guests to use the application. Review collected by and hosted on G2.com.

What do you dislike about HelloShift?

There were few slowness issues in the beginning but the support team has done a great job in fixing the issue. Review collected by and hosted on G2.com.

What problems is HelloShift solving and how is that benefiting you?

The hotel chain switched to Helloshift and since then it has become a cost-effective way to manage our guests. Helloshift saves us a lot of time and reduces any possible miscommunication. The guests can easily use it for anything they require and even post reviews. Overall it has been a very satisfactory response from HelloShift. Review collected by and hosted on G2.com.

UH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

11/25/2019

"Great app to stay in touch with staff as well as guests"

5/5

What do you like best about HelloShift?

It's so easy to use! It's like Facebook. It also has tasks, checklists, lost & found etc. And a web widget for us to talk to website visitors. Review collected by and hosted on G2.com.

What do you dislike about HelloShift?

Nothing to dislike. They are adding more features all the time. Review collected by and hosted on G2.com.

What problems is HelloShift solving and how is that benefiting you?

We don't have to use logbooks and we are constantly in touch with our guests via SMS. We have received a lot more positive TripAdvisor reviews. Review collected by and hosted on G2.com.

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RMS Hotel is a cloud-based property management and reservation system for service accommodation businesses that allows you to manage reservation management efficiencies and bookings via real-time online bookings and channel management integration.

GuestTouch is an all in one messaging platform that helps properties of all sizes connect with guests, deliver the best guest experiences, and drive more sales. Communicate with customers at all stages of their journey; from research/booking, pre-arrival, in-stay to post-stay. Not only you can connect with your guests throughout their journey in channels like AI-powered WebChat, SMS, WhatsApp, Google My Business but also provide contactless guest experiences, cross-sell, collect guest feedback and reviews, and much more!

Hotel operations can be complex. ALICE makes it simple. Improve your guest experience, boost guest satisfaction, and achieve operational excellence by connecting your departments in one, easy-to-use hotel operations management platform.

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Pricing Options

Pricing provided by HelloShift.

Staff Collaboration

$1

per room/month

Guest Engagement

$2

per room/month

Custom

Contact Vendor for Pricing

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Guest Messaging

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HelloShift

4.8/5

(2)

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