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Hospitality Software
Guest Messaging Software
HelloShift
HelloShift Reviews

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HelloShift

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4.8/5

(2)

4.8 out of 5 stars

4 star

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3 star

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1 star

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How would you rate your experience with HelloShift?

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HelloShift Reviews & Product Details

HelloShift is modern messaging for hotels - staff collaboration, guest messaging, and website chat in one winning app. HelloShift is the only guest messaging solution that comes with staff collaboration included in the same app. This means that when guest messages come in with questions and requests, teams can work together across buildings, floors, shifts, and departments to deliver. No more dropped tasks between separate, poorly integrated apps. HelloShift automatically imports guest data every day and sends routine messages through the guest lifecycle (pre-stay, in-stay, and post-stay). Teams use snippets and smart replies with AI to respond quickly. Alerts and reports escalate unresolved guest issues. Get a free trial today.

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Discussions

HelloShift Community

Languages Supported

English

Product Description

HelloShift is a communication platform for hotel staff and guests. It replaces antiquated communication mechanisms, such as handwritten logbooks, sticky notes, and walkie-talkies, with a Facebook-like interface that hotel staff is already familiar with. The platform also seamlessly integrates guest requests via SMS-messaging.

Overview by

Sudheer Thakur (Co-Founder, HelloShift)

Pricing

Pricing provided by HelloShift.

Staff Collaboration

$1

per room/month

Guest Engagement

$2

per room/month

View More Pricing Information

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HelloShift Reviews (2)

Reviews

HelloShift Reviews (2)

4.8

2 reviews

2

0

0

0

0

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Small Business (50 or fewer emp.) (1)

Enterprise ( >1000 emp.) (1)

User (2)

Guest Messaging (2)

Hospitality (1)

Telecommunications (1)

Asia (1)

North America (1)

G2 reviews are authentic and verified.

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G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.

AG

Ashutosh G.

Data Analyst

Enterprise (> 1000 emp.)

9/9/2021

""Overall its a great management tool""

4.5/5

What do you like best about HelloShift?

HelloShift is an easy-to-use and excellent coordination tool between the hotel staff and the guests. There was no requirement of specific training for our staff to switch to HelloShift. Also because of its ease of use we were able to convince the guests to use the application. Review collected by and hosted on G2.com.

What do you dislike about HelloShift?

There were few slowness issues in the beginning but the support team has done a great job in fixing the issue. Review collected by and hosted on G2.com.

What problems is HelloShift solving and how is that benefiting you?

The hotel chain switched to Helloshift and since then it has become a cost-effective way to manage our guests. Helloshift saves us a lot of time and reduces any possible miscommunication. The guests can easily use it for anything they require and even post reviews. Overall it has been a very satisfactory response from HelloShift. Review collected by and hosted on G2.com.

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

Validated through a business email account

This reviewer was offered a nominal gift card as thank you for completing this review.

Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

UH

Verified User in Hospitality

This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.

Small-Business (50 or fewer emp.)

11/25/2019

"Great app to stay in touch with staff as well as guests"

5/5

What do you like best about HelloShift?

It's so easy to use! It's like Facebook. It also has tasks, checklists, lost & found etc. And a web widget for us to talk to website visitors. Review collected by and hosted on G2.com.

What do you dislike about HelloShift?

Nothing to dislike. They are adding more features all the time. Review collected by and hosted on G2.com.

What problems is HelloShift solving and how is that benefiting you?

We don't have to use logbooks and we are constantly in touch with our guests via SMS. We have received a lot more positive TripAdvisor reviews. Review collected by and hosted on G2.com.

The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

There are not enough reviews of HelloShift for G2 to provide buying insight. Below are some alternatives with more reviews:

One Marketing Platform for Multiple Channels: Mobile, Email,Social, Voice, and Chat Marketing.

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Pricing Options

Pricing provided by HelloShift.

Staff Collaboration

$1

per room/month

Guest Engagement

$2

per room/month

Custom

Contact Vendor for Pricing

View More Pricing Information

Categories on G2

Guest Messaging

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