# HelloShift Reviews **Vendor:** HelloShift **Category:** [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) **Average Rating:** 4.8/5.0 **Total Reviews:** 2 ## About HelloShift HelloShift is an AI-powered hotel operations platform that replaces fragmented tools with one system for guest communications, housekeeping, staff collaboration, and contactless check-in. Founded in 2014 and based in San Francisco, HelloShift serves independent hotels, boutique properties, and branded franchises across Marriott, Hilton, Wyndham, and IHG portfolios. AI Voice answers calls 24/7 in 100+ languages, handling up to 85% of routine inquiries (per SoFLA Vacations case study) and booking rooms directly through PMS integration. AI Guest Messaging automates SMS, WhatsApp, and webchat conversations while capturing guest preferences. A trainable hotel chatbot deploys on the property website and direct booking flows to convert visitors before they fall off to OTAs. The housekeeping module uses AI-powered room assignment optimization with real-time status tracking, mobile checklists, and performance analytics. Contactless check-in lets guests register digitally with ID verification, e-signatures, and mobile keys - no app download required. Staff collaboration replaces radios and paper logs with unified messaging and task management. HelloShift is cloud-based and works on any device. Hotels can start with a single module and expand over time - from staff-only tools to a full guest-facing and operational suite. The platform integrates with 40+ property management systems including Oracle Opera, Mews, Cloudbeds, StayNTouch, and RoomKey, so hotels do not need to change their existing PMS. Hotels evaluating HelloShift typically compare it against Alice/Actabl, Kipsu, Whistle, Quore, Flexkeeping, hotelkit, Akia, Canary Technologies, HiJiffy, and Duve. Where alternatives specialize in one feature surface, HelloShift bundles guest-facing AI and back-of-house operations on a single platform instead of stitching together 3-5 point solutions. Typical results include a 20-35% increase in direct bookings from AI-answered calls, 30% faster room turnover through optimized housekeeping workflows, and 43% reduction in staff turnover with streamlined communication. HelloShift is used by properties ranging from 12-room boutique inns to 1,600-room full-service resorts. HelloShift requires no hardware installation and no app download for hotel guests. New properties can go live within days. The platform supports multiple languages for both staff and guest-facing interfaces, making it suitable for international hotel groups and properties serving diverse traveler populations. Pricing is per-room, per-property with plans available for staff-only operations, guest-facing communications, or a combined suite. HelloShift holds 4.9/5 stars from 267 customer reviews on Hotel Tech Report and is Capterra 5-star certified. ## HelloShift Reviews ### 1. "Overall its a great management tool" **Rating:** 4.5/5.0 stars **Reviewed by:** Ashutosh G. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about HelloShift?** HelloShift is an easy-to-use and excellent coordination tool between the hotel staff and the guests. There was no requirement of specific training for our staff to switch to HelloShift. Also because of its ease of use we were able to convince the guests to use the application. **What do you dislike about HelloShift?** There were few slowness issues in the beginning but the support team has done a great job in fixing the issue. **What problems is HelloShift solving and how is that benefiting you?** The hotel chain switched to Helloshift and since then it has become a cost-effective way to manage our guests. Helloshift saves us a lot of time and reduces any possible miscommunication. The guests can easily use it for anything they require and even post reviews. Overall it has been a very satisfactory response from HelloShift. ### 2. Great app to stay in touch with staff as well as guests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about HelloShift?** It's so easy to use! It's like Facebook. It also has tasks, checklists, lost & found etc. And a web widget for us to talk to website visitors. **What do you dislike about HelloShift?** Nothing to dislike. They are adding more features all the time. **What problems is HelloShift solving and how is that benefiting you?** We don't have to use logbooks and we are constantly in touch with our guests via SMS. We have received a lot more positive TripAdvisor reviews. ## HelloShift Discussions - [What is HelloShift used for?](https://www.g2.com/discussions/what-is-helloshift-used-for) - [View HelloShift pricing details and edition comparison](https://www.g2.com/products/helloshift/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+14%3A28%3A11+-0500&secure%5Bsession_id%5D=d80ee52c-0222-4251-9601-912c5e733541&secure%5Btoken%5D=32875fdf8dd7b7f01dc06ddeea7927a480e06aaebb0a21417e8ceae40d0a371e&format=llm_user) ## HelloShift Integrations - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - [Hotelogix](https://www.g2.com/products/hotelogix/reviews) - [Infor HMS](https://www.g2.com/products/infor-hms/reviews) - [Mews](https://www.g2.com/products/mews/reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - [RoomKey PMS](https://www.g2.com/products/roomkey-pms/reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) ## HelloShift Features **Administration** - Reminders - Calendar - Inventory Management **Property Management** - Room Inventory - Facility Maintenance **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Text Messaging - Live Chat - Email Automation **Guest Management** - Central Reservation System - Guest Messaging **Guest Services** - Contact Database - Reservations - Guest Profiles **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics **Agentic AI - Concierge** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top HelloShift Alternatives - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews)