Touch Stay Reviews & Product Details

We found creating the content to be relatively quick and simple, and we love the flexibility of being able to pick and choose exactly what goes into each guidebook, ensuring every guest gets just the information they need.

For us, the standout feature is definitely the "update once, update everywhere" magic. Whenever we need to modify check-in instructions, add a new favorite local restaurant, or update the WiFi login, we simply make the change in one central location. Instantly, every guidebook is updated, including those that guests have already received links to. This truly saves us a great deal of stress and many hours of work.

We rely on Touch Stay guidebooks for all our guests, every single day! And it integrates easily and quickly with our PMS. Review collected by and hosted on G2.com.

Their AI support can occasionally be unreliable, but most of the time, a human steps in quickly—either on their own or after being alerted by the AI—and provides a solution. Review collected by and hosted on G2.com.

Touch Stay is a super product that works well, is intuitive to use, and very useful for our guests. We send links to our Touch Stay guidebook upon booking and often guests will extend their stay when they learn more about the area. I can update it easily. Guests love it. We have guests from all over the world who speak a lot of languages and they can easily change it to their preferred language.

Touch Stay support is fast and responsive, in the rare event that we need it. They have a knowledge guide with videos and text for those of us who don't like videos. They are always coming up with enhancements I never knew that I needed. I consider Touch Stay invaluable. Review collected by and hosted on G2.com.

I cannot think of any downsides. Sometimes it takes a few seconds to load but our book is huge. Review collected by and hosted on G2.com.

This really is good software! It is super intuitive, easy to navigate and has some great feature that save heaps of time. We only have 4 proeprties but I can imagibe this would be a massive help if you had 44. I really like the fact you can make changes to all or 1 property - now thats clever. Review collected by and hosted on G2.com.

I would like to see it sync every 8 hours rather than 24. Review collected by and hosted on G2.com.

My favorite part about Touch Stay is that it syncs with your listing so information from your listing is pulled over and filled in to get you started. Review collected by and hosted on G2.com.

One area I would suggest is some type of plan for parent/ child listings where there is a lot of over lap but some differences. Review collected by and hosted on G2.com.

It's easy to use on the back end with amazing functionality while being aesthetically appealing for our guests. We are able to make very slick guidebooks that are infused with a lot of our company branding while providing guests a wonderful resource that cuts down on their questions for us, both prior to and during their stay.

They have great customer support and it seems like they're always making small improvements that really help us as owners (for example, they recently implemented a change that is helping us collect guest emails without causing much friction for our guests).

Honestly, this has been one of the best tech for our business and they are easy to recommend to other owners. It's been very plug and play. Review collected by and hosted on G2.com.

It's hard to have any complaints. We used a competitor for awhile and Touchstay beats them on all fronts (pricing was comparable as well) Review collected by and hosted on G2.com.

I love how user friendly it is, the support from the people on Touchstay team (Loren!) and the continual updates for improvement. We use them for all of your 95 properties we manage and love how easy it is to train staff to update the guest guides. Review collected by and hosted on G2.com.

Using the tags can be a learning curve and it can be challenging when you have so many customizations for each guide. Getting support and education from Touchstay has helped a lot! Review collected by and hosted on G2.com.

Easy to use, professional look! I spent hours making a website for my short term rental hosting needs. A friend of mine told me about Touch Stay. After a few hours creating and fine tuning my Touch Stay (perhaps more time than necessary) I scraped my website and am all-in on Touch Stay! Wonderful app and my guests truly appreciate it! Review collected by and hosted on G2.com.

There is nothing negative I have to say about the app! Review collected by and hosted on G2.com.

Touch Stay, a vacation rental travel guide. adds value to our listing, both before and after the guests' stay. We get lots of comments on it from our guests. Review collected by and hosted on G2.com.

I literally don't know a downside to using Touch Stay. Review collected by and hosted on G2.com.

Very easy to use and constantly improving. It was very easy to set up all my guidebooks to their program and have been able to continuously improve them. It's saved me quite a bit of time and they continue to innovate and add a lot of features. Their support team is also very quick to help out anytime I have any questions or need help. Review collected by and hosted on G2.com.

Honestly can't think of anything negative about them Review collected by and hosted on G2.com.

Touchstay is a game changer - it allows me to easily change info in real time, cost effective communication and text messages and the guests love it! Review collected by and hosted on G2.com.

Nothing at all - the product is so simple Review collected by and hosted on G2.com.