# Touch Stay Reviews **Vendor:** Touch Stay **Category:** [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) **Average Rating:** 5.0/5.0 **Total Reviews:** 12 ## About Touch Stay Touch Stay is a guest experience platform that helps hosts save time, reduce guest questions, and generate more revenue - powered by digital guidebooks guests actually use. At its core, Touch Stay enables hosts and property managers to deliver everything guests need in one simple, mobile-friendly place, from check-in instructions and Wi-Fi details to local recommendations and add-ons. Instead of answering the same questions repeatedly, guests can self-serve 24/7, improving the experience while reducing operational workload. Trusted by hosts worldwide, Touch Stay is used across 100+ countries, generating 15.9M+ guidebook visits every year, helping millions of guests access the information they need, instantly. Proven results - Save up to 20 hours per week with automated guest communication - Reduce guest questions by up to 90% - Generate €40-€120+ extra per booking with built-in upsells - Achieve more 5★ reviews (average ~4.8★ guest rating) How Touch Stay works Touch Stay guidebooks become the central hub for the entire guest journey - before, during, and after the stay. Guests can instantly find everything they need in one place, reducing repetitive questions by up to 90%, while you save hours every week and stay in control. Key features - Digital Guidebooks (Core Product) Create mobile-friendly guidebooks that guests actually use, reducing repetitive questions, improving every stay, and replacing PDFs, emails, and scattered information. - AI Chatbot Automatically answers guest questions using your guidebook content - available 24/7. - Upsell Store Turn your guidebook into a revenue channel by offering add-ons, services, and local experiences. - Guest Communication Hub Centralise guest messaging and automate replies to save hours every week. - Built-in CRM Track guest data, preferences, and interactions to deliver more personalised experiences. - Guest Feedback & Reviews Collect feedback automatically and convert great stays into public reviews. - PMS Integrations Automatically sync bookings and guest data with your existing tools. Built for hosts who want to scale Whether you manage a few properties or a large portfolio, Touch Stay helps you: - Deliver consistent guest experiences at scale - Reduce operational workload - Increase revenue without adding complexity Why choose Touch Stay? Because your guests don’t want another app, another email, or another PDF. They want one simple place with everything. And you want fewer questions, more revenue, and better reviews. Touch Stay delivers both. ## Touch Stay Pros & Cons **What users like:** - Users love the **ease of use** of Touch Stay, enjoying intuitive navigation and quick content creation. (2 reviews) - Users love the **effortless content updates** of Touch Stay, simplifying guest information management and saving valuable time. (1 reviews) - We enjoy the **easy integrations** with our PMS, streamlining our guest experience effortlessly and efficiently. (1 reviews) - Users love the **efficiency** of Touch Stay, finding it intuitive and time-saving for managing properties. (1 reviews) - Users love the **flexibility** of Touch Stay, allowing tailored guidebooks that cater to each guest's needs effortlessly. (1 reviews) - Integrations (1 reviews) - Intuitive (1 reviews) - Navigation Ease (1 reviews) - Simple (1 reviews) - Templates (1 reviews) ## Touch Stay Reviews ### 1. Touch Stay: Essential for Lodge Efficiency and Guest Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Touch Stay?** We found creating the content to be relatively quick and simple, and we love the flexibility of being able to pick and choose exactly what goes into each guidebook, ensuring every guest gets just the information they need. For us, the standout feature is definitely the "update once, update everywhere" magic. Whenever we need to modify check-in instructions, add a new favorite local restaurant, or update the WiFi login, we simply make the change in one central location. Instantly, every guidebook is updated, including those that guests have already received links to. This truly saves us a great deal of stress and many hours of work. We rely on Touch Stay guidebooks for all our guests, every single day! And it integrates easily and quickly with our PMS. **What do you dislike about Touch Stay?** Their AI support can occasionally be unreliable, but most of the time, a human steps in quickly—either on their own or after being alerted by the AI—and provides a solution. **What problems is Touch Stay solving and how is that benefiting you?** It serves as a convenient, easy to navigate tool where guests can quickly find answers to their inquiries, whether it's before, during, or even after their trip. ### 2. Cannot imagine my vacation rental without TouchStay **Rating:** 5.0/5.0 stars **Reviewed by:** Heather Erica v. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Touch Stay?** Touch Stay is a super product that works well, is intuitive to use, and very useful for our guests. We send links to our Touch Stay guidebook upon booking and often guests will extend their stay when they learn more about the area. I can update it easily. Guests love it. We have guests from all over the world who speak a lot of languages and they can easily change it to their preferred language. Touch Stay support is fast and responsive, in the rare event that we need it. They have a knowledge guide with videos and text for those of us who don't like videos. They are always coming up with enhancements I never knew that I needed. I consider Touch Stay invaluable. **What do you dislike about Touch Stay?** I cannot think of any downsides. Sometimes it takes a few seconds to load but our book is huge. **What problems is Touch Stay solving and how is that benefiting you?** I don't have to print 80 pages of a guidebook every season. I can update events / news as they happen in real time. It gives guests directions. It answers questions for guests that I do not have to. I use it myself to remember what days which restaurants are closed. ### 3. Super Intuitive and Time-Saving—A Must-Have for Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Touch Stay?** This really is good software! It is super intuitive, easy to navigate and has some great feature that save heaps of time. We only have 4 proeprties but I can imagibe this would be a massive help if you had 44. I really like the fact you can make changes to all or 1 property - now thats clever. **What do you dislike about Touch Stay?** I would like to see it sync every 8 hours rather than 24. **What problems is Touch Stay solving and how is that benefiting you?** We were reluctant to have digital guidebooks due to time involved - Touch Stay really knocked that out of the park. ### 4. Touch Stay has made my life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan D. | Owner/ Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Touch Stay?** My favorite part about Touch Stay is that it syncs with your listing so information from your listing is pulled over and filled in to get you started. **What do you dislike about Touch Stay?** One area I would suggest is some type of plan for parent/ child listings where there is a lot of over lap but some differences. **What problems is Touch Stay solving and how is that benefiting you?** Tome, it's saving me time in a lot of ways. Auto fill in, AI, etc. This welcome guide also looks more professional than ones you just make yourself. ### 5. Absolutely love Touchstay for our STR business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Touch Stay?** It's easy to use on the back end with amazing functionality while being aesthetically appealing for our guests. We are able to make very slick guidebooks that are infused with a lot of our company branding while providing guests a wonderful resource that cuts down on their questions for us, both prior to and during their stay. They have great customer support and it seems like they're always making small improvements that really help us as owners (for example, they recently implemented a change that is helping us collect guest emails without causing much friction for our guests). Honestly, this has been one of the best tech for our business and they are easy to recommend to other owners. It's been very plug and play. **What do you dislike about Touch Stay?** It's hard to have any complaints. We used a competitor for awhile and Touchstay beats them on all fronts (pricing was comparable as well) **What problems is Touch Stay solving and how is that benefiting you?** Touchstay is allowing us to provide a very slick looking, branded digital guidebook to guests that helps cut down on guests reaching out to us with questions about their reservations. ### 6. Best support team and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mathilda J. | Client Relations and Marketing/Sales Assistant Manage, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Touch Stay?** I love how user friendly it is, the support from the people on Touchstay team (Loren!) and the continual updates for improvement. We use them for all of your 95 properties we manage and love how easy it is to train staff to update the guest guides. **What do you dislike about Touch Stay?** Using the tags can be a learning curve and it can be challenging when you have so many customizations for each guide. Getting support and education from Touchstay has helped a lot! **What problems is Touch Stay solving and how is that benefiting you?** They are working on a integration with our PMS which is amazing! ### 7. Touch Stay for the Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Corey G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Touch Stay?** Easy to use, professional look! I spent hours making a website for my short term rental hosting needs. A friend of mine told me about Touch Stay. After a few hours creating and fine tuning my Touch Stay (perhaps more time than necessary) I scraped my website and am all-in on Touch Stay! Wonderful app and my guests truly appreciate it! **What do you dislike about Touch Stay?** There is nothing negative I have to say about the app! **What problems is Touch Stay solving and how is that benefiting you?** They're solving problems I didn't know I had, and constantly adding updates. ### 8. A Classy Touch to a Vacation Rental Listing... **Rating:** 5.0/5.0 stars **Reviewed by:** Hal R. | Two Vacation Rentals - Owner and Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Touch Stay?** Touch Stay, a vacation rental travel guide. adds value to our listing, both before and after the guests' stay. We get lots of comments on it from our guests. **What do you dislike about Touch Stay?** I literally don't know a downside to using Touch Stay. **What problems is Touch Stay solving and how is that benefiting you?** Touch Stay helps our guest know something about our vacation rental destination before they arrive, and advises them as to dining and entertainment options in the area while they are there. If it helps our guests, that helps us! ### 9. Great software and even better company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Touch Stay?** Very easy to use and constantly improving. It was very easy to set up all my guidebooks to their program and have been able to continuously improve them. It's saved me quite a bit of time and they continue to innovate and add a lot of features. Their support team is also very quick to help out anytime I have any questions or need help. **What do you dislike about Touch Stay?** Honestly can't think of anything negative about them **What problems is Touch Stay solving and how is that benefiting you?** Helping create guidebooks so that guests can know everything about the home and not ask any questions ### 10. Transformed my 100 properties! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Touch Stay?** Touchstay is a game changer - it allows me to easily change info in real time, cost effective communication and text messages and the guests love it! **What do you dislike about Touch Stay?** Nothing at all - the product is so simple **What problems is Touch Stay solving and how is that benefiting you?** It is allowing me to communicate with guests easily! ### 11. Touchstay is my best investment in my short term rental business **Rating:** 4.5/5.0 stars **Reviewed by:** Ana G. | houses owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Touch Stay?** Touch stay answers to 90% of my guests questions **What do you dislike about Touch Stay?** The traduction is automatic, so name of streets are also badly translated **What problems is Touch Stay solving and how is that benefiting you?** Touch stay answers to 90% of my guests questions, saving me lots of time ### 12. Perfect to create digital guidebooks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Touch Stay?** As property managment company i Use TouchStay to create digital guides for my guests and its perfect. Very easy to use and to integrate with my PMS **What do you dislike about Touch Stay?** I like everything! Its very easy to use! **What problems is Touch Stay solving and how is that benefiting you?** It makes easy to organise all the property information - [View Touch Stay pricing details and edition comparison](https://www.g2.com/products/touch-stay/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A50%3A53+-0500&secure%5Bsession_id%5D=6c6c84d2-1c1e-448f-bee4-39d51f251c2c&secure%5Btoken%5D=22330e1268b06ae38511e4c81315637ab7953d6cce6c539d4fd04a8bd074a9bb&format=llm_user) ## Touch Stay Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Avantio](https://www.g2.com/products/avantio/reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - [Guesty](https://www.g2.com/products/guesty/reviews) - [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) - [Hostaway](https://www.g2.com/products/hostaway/reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - [Hostify](https://www.g2.com/products/hostify/reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - [Mews](https://www.g2.com/products/mews/reviews) - [OwnerRez](https://www.g2.com/products/ownerrez/reviews) - [RentalReady](https://www.g2.com/products/rentalready/reviews) - [Rentlio](https://www.g2.com/products/rentlio/reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - [SuperControl](https://www.g2.com/products/supercontrol-supercontrol/reviews) - [Tokeet](https://www.g2.com/products/tokeet/reviews) - [Track Hospitality Software](https://www.g2.com/products/track-hospitality-software/reviews) ## Touch Stay Features **Administration** - Reminders - Calendar - Inventory Management **Agentic AI - Event Planning** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Text Messaging - Live Chat - Email Automation **Guest Services** - Vendor Database - Contact Database - Reservations - Guest Profiles **Agentic AI - Concierge** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Touch Stay Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (11,873 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,448 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,075 reviews)