Trumpia Reviews & Product Details

Trumpia Overview

What is Trumpia?

At Trumpia we work tirelessly to offer unmatched automation, advanced features, and best-in-class service. Through the use of our leading text and email software, our mission is to help our customers drive traffic and boost revenue, engagement, and employee satisfaction. Text messaging has become our go-to for communication, first for personal use and now for business. But not all texting software are built for the longer-term. Trumpia offers the easiest platform to start with, giving you everything you need for your first campaign. Then, when your needs grow, add our Automated Workflows, Smart Targeting, and premium services to keep your subscribers engaged, all automatically.

Trumpia Details
Website
Languages Supported
English
Product Description

One Marketing Platform for Multiple Channels: Mobile, Email,Social, Voice, and Chat Marketing.


Seller Details
Seller
Trumpia
Company Website
Year Founded
2006
HQ Location
Anaheim, CA
Twitter
@Trumpia
4,949 Twitter followers
LinkedIn® Page
www.linkedin.com
137 employees on LinkedIn®

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Trumpia Reviews

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Marketing Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I do appreciate how easy it is to connect with their customer service team as well as the fast turn around in regards to their product delivery. If I have trouble understanding something there is no issue with them breaking it down to layman's terms so that I can gain a better perspective and learn how to get what I need when I need it. I had never heard of Trumpia before Halloween of last year, but my supervisor advised that we should use it for a costume competition. With no idea of how many people would enter or vote (which turned out to be a lot more than expected) she was having trouble deciding what SMS service would be most easiest and efficient to use and it was Trumpia for the win! Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, Trumpia can be a bit pricier than you may like, but there's no doubt that it will work for your needs and it will work well (on a tight timeline I might add) for any event, survey or whatever you may be doing that involves a large amount of people. Spending money on guaranteed results is often needed in the marketing industry so I would say it is worth it in the long run. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My team has solved the problem of saving time using Trumpia for events. We are able to gather real time results from attendees on-site which help us navigate through the task at hand in a timely manner. We can capture many opinions in a timely fashion which allow us to come to a timely conclusion and produce results at a much faster pace than someone normally would by using a non-user-friendly (or difficult) software/SMS system. Review collected by and hosted on G2.com.

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Vice President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Immediate customer support, great communication, and ease of use! Every time I need something, I just email my account manager, Justin, and he responds almost immediately with a friendly answer and time frame for my request. Using Trumpia has allowed us to improve our communication with clients tenfold! Review collected by and hosted on G2.com.

What do you dislike?

Number of users I can have on my account is too low considering how much we have invested. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contacting our clients with last minutes deals, changes to their itineraries, and updates on our company that they have opted in to is a major benefit to our business and improving our communication with both customers and staff! Review collected by and hosted on G2.com.

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US
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

When uploading phone number data, I appreciate knowing exactly how many numbers were successfully loaded into the program. Other text messaging marketing companies don't tell me how many numbers in my excel file are bad phone numbers, land lines, foreign numbers etc... Review collected by and hosted on G2.com.

What do you dislike?

There are times when I create a text message and would need to copy the message to my clients to approve. It may seem trivial but Trumpia doesn't let me easily copy the message I created in the program - I would have to re-write (on a word document) what I wrote on Trumpia to send to a client or a member of the marketing team. It's a pain Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try something else. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trumpia has helped us successfully send text messages to job seekers reminding them of their interview or of a Job Fair they registered for. It is an easy way to get a hold of people besides just sending an email. Review collected by and hosted on G2.com.

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Marketing Analyst
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very easy to create and send text campaigns. Also relatively easy to set up autocampaigns for continuous contact with our clients. Review collected by and hosted on G2.com.

What do you dislike?

Lack of total characters allowed for a single text message Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

New marketing avenue. We have used other text platforms in the past, but Trumpia is certainly the most comprehensive. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Trumpia provides a feature rich experience. It has multiple ways to communicate via text and email with your distribution lists. Review collected by and hosted on G2.com.

What do you dislike?

Trumpia often has bugs when you have a custom API integration. It requires constant support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trumpia allows my business a way to offer text giving services to churches and non profits. Review collected by and hosted on G2.com.

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AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the overall concept of Trumpia. Being able to text employees or customers is very beneficial. Review collected by and hosted on G2.com.

What do you dislike?

I don't care for the cost of Trumpia. It seems a little pricey for what we use it for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trumpia has helped with recruiting. It makes the RSVP process easier. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Since signing up with Trumpia it has driven sales on the days the text messages are sent out. Our representative Justin Ignacio has been great with optimizing and recommending products and services. His follow up is like no other. His eagerness to solve any issues is outstanding. The site is very user-friendly and extremely easy to use. We have used this service since April of 2015. Review collected by and hosted on G2.com.

What do you dislike?

Our issues has been resolved. However, the billing department was our biggest issue. On a few occasions we would buy additional credits while being on a month to month automatic renewal and for reasons our account would be disabled. Also, customers complained that they were not being removed when they text "Stop". Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great Product. They are making the necessary technical changes to prevent issues Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trumpia helps with our Marketing process. It has benefited us with driving sales. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Our account is broken into a dozen sub accounts and each of those accounts has different skill sets and different needs. Judi and her team have been there to assist everyone with all of their needs. From simple campaign setup to larger API integrations. Review collected by and hosted on G2.com.

What do you dislike?

No much, I would like to see the back end redesigned for a better UI experience. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do your homework and you'll see that Trumpia comes out on top. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting all of our sub accounts to expand their knowledge using all the capabilities that Trumpia has to offer. Growing the overall knowledge base of the managers using SMS. Review collected by and hosted on G2.com.

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Program Director: Baylor & Beyond Living-Learning Center
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ability to send messages in advance by sending trumpia a specific date on when to release. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes its hard to navigate how to add a facebook post or something else social media wise. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great if you can get a team of people with budgets to use it. I have a small budget so I share access with other departments in my company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This text messaging service allows me to text all my students with images. This is a huge benefit when reaching out to igen. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I used the platform for a recent event, and needed to keep a large group in communication. I am not the most tech saavy person, but I was able to get the job done with the help of their support staff. They explained everything in detail and was able to get the event done smoothly. Review collected by and hosted on G2.com.

What do you dislike?

nothing to do with the platform, but some did not have a cell phone that was compatible, some carriers did not work with the platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to send direct communication to a large group of individuals to coordinate event times and locations. They were able to receive the information and attend the events. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We like Trumpia very much. Justin Ignacio has always been our go-to guy when it comes to any of our customer service needs. It's always a great experience. Review collected by and hosted on G2.com.

What do you dislike?

Nothing! We've never had a problem. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having the ability to send updates directly to our customers has been one of their favorite features. From an admin perspective, we love being able to schedule updates and send to multiple lists. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I really love the expert advice from the support team. Very knowledgeable, fast & friendly. Especially Justin Medina Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I dislike. If there is a issue it is quickly resolved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend this product to anyone becuase it's always upgrading and is very easy to impliment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It provides a great tool to get urgent messages out to our audience members. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The customer service given by Laura was more than I expected. She is a true educator walking me through the process and answering all of my questions Review collected by and hosted on G2.com.

What do you dislike?

Nothing at this point. Still in the adaptive phase. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the step, but implement right away Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In house texting service, and ability to run anaylytics Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Our Client Success manager, Judi Brand, has been outstanding from day one. Issues that we've had with the platform, she has developed workarounds for us that gets us the information that we need. Review collected by and hosted on G2.com.

What do you dislike?

The platform has some limitations, especially for SMS accounts. For example, it doesn't automatically let you see which of your subscribers has replied with a keyword when you're running a promo requiring the user to reply with a keyword to the initial text. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

see above Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

After sign up and first use of SMS service I was amazed at how efficient and easy it was to reach out to so many people. Review collected by and hosted on G2.com.

What do you dislike?

Is time to have an App , Some times I need to send some texts but I have to open my computer, It would be better if there is an App to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our business involves contacting many families at once and so far this has saved me time. Review collected by and hosted on G2.com.

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AR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It's easy to use and an effective communication tool. Everyone has a phone! I've also had great experiences with customer service and their reps. Very responsive and eager to assist (Judi B. is great to work with!) Review collected by and hosted on G2.com.

What do you dislike?

I'd like to see a little more analytics offered in the back-end of the system. Open rates are great on tracked links though! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had trouble reaching our front line staff who don't have ready access to desktop computers with company news. Managers can only cover so much at staff morning meetings! Texting through Trumpia allows us to reach those staff members with important info they need, when they need it. Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Laura was assisting me in figuring out the best way to customize the platform to our companies needs. She was very understanding, patient, and incredibly funny. Glad that she has been assigned to help me with any questions I may have. The platform helps communicate with our employees so much more. Review collected by and hosted on G2.com.

What do you dislike?

Everything seems to do everything I expected and more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communicating to staff more efficiently and immediately. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Judi Brand is very good. She has virtually held our hand from the start ensuring adoption and use of the trumpia system. She's helped us with business analysis and technical implementation, removing the burden from internal BA and Tech resources. Review collected by and hosted on G2.com.

What do you dislike?

Trumpia is not HITRUST certificed. Nor do they state they are compliant with HIPAA security guidelines. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

texting as a primary means of coummunication Review collected by and hosted on G2.com.

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AE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

From a marketers perspectives, it's a great tool. Highly effective. Easy to use. Good results. I also appreciate the great service and attention provided by my account rep, Judi Brand. We've been using Trumpia for three years now and have been extremely pleased. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, there's not one thing that I can think of that I dislike about the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Trumpia to reach an audience to drive registrations for our programs. To date, we have capture nearly 5,000 new contacts and have seen 25% of them register for our programs. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Laura was very thorough and knowledgeable on the platform as well as suggested strategies and approaches. She is always available and eager to assist in making sure we utilize the platform to its abilities to increase response rates. Review collected by and hosted on G2.com.

What do you dislike?

The user interface and intuitiveness of the platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mass reach, exposure, marketing, etc. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The Trumpia team is quick to help and respond. I appreciate all of their help through different steps. Review collected by and hosted on G2.com.

What do you dislike?

The system is bigger/more complex than we need it to be. The interface isn't intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's complex but a helpful tool for student engagement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication with students - they respond more quickly to texts. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I appreciate the team at Trumpia, any time we have questions they are quick to respond and help to find solutions to any issues! Review collected by and hosted on G2.com.

What do you dislike?

I do not have many complaints - we use Trumpia in a non-traditional manner. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We primarily use the auto campaign and multi-channel voting features. Review collected by and hosted on G2.com.

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AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Trumpia Text Program is a great tool for us to reach our customers quickly and effectively. It is very easy to use and manage. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing we dislike about Trumpia Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has definitely helped improve communication with our guests and given us another platform to reach them. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Justin is a great account rep, he's quick to respond to issues Review collected by and hosted on G2.com.

What do you dislike?

Recently, we have experienced a few technical issues with the multi-channel voting/auto-campaign. Trumpia can't always provide a clear answer on what's going on Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Weekly polling questions sent to a large healthcare polling panel. Multi-channel voting Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The feedback and insight I gain from my rep at Trumpia is probably what I like most about Trumpia. She is always very diligent in my requests and always looking for ways in which she can help. Review collected by and hosted on G2.com.

What do you dislike?

If there was something we could do about the speed of the platform, that would be best next step. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trumpia gives me an additional gateway in reaching out to my signups. It definitely fuels our outbound marketing into more powerful channel. Review collected by and hosted on G2.com.

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