--- title: Trumpia Reviews meta_title: 'Trumpia Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Trumpia works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 59 scale: '5' date_modified: '2026-07-17' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Trumpia Reviews **Vendor:** Trumpia **Category:** [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) **Average Rating:** 4.4/5.0 **Total Reviews:** 59 ## About Trumpia Trumpia has all of the features you would expect from a mass texting provider, but does much more than coupons or mass blasts because our automation leads to long-lasting relationships with customers. That’s why Forbes named us the top SMS marketing provider, and G2 named us the easiest to set up and implement. Our automation offers the ability to personalize customer journeys in order to boost revenue, satisfaction, retention, and day-to-day operations. Trumpia Workbench, our next-gen workflow builder, has a free-form omnidirectional user interface that allows you to build completely flexible workflows and place tiles anywhere. As a result, Trumpia can handle more varieties of sophisticated customer journeys and automate your communications. In addition, we have 50+ prebuilt workflow templates, advanced targeting, integrated email & SMS, review management, and a powerful consolidated inbox. We also offer 365-day online support and upgraded plans that come with live phone support and a dedicated account manager. ## Trumpia Pros & Cons **What users like:** - Users appreciate the **responsive customer support** from Trumpia, which helps them stay on track with their marketing efforts. (4 reviews) - Users find Trumpia's service to be **very easy to use** , making communication with large groups efficient and effective. (4 reviews) - Users find Trumpia **incredibly helpful** for creating engaging messaging and managing outreach effectively. (3 reviews) - Users appreciate the **easy-to-use notification system** that facilitates personalized messaging and effective communication with teams. (3 reviews) - Users appreciate the **ease of creating personalized and automated messaging** , enhancing communication and engagement with target audiences. (2 reviews) - Reliability (2 reviews) - Users value the **time-saving automation** features of Trumpia, enabling efficient communication with tailored messaging for teams. (2 reviews) - Users love the **automation features** of Trumpia, enabling tailored messaging and timely updates for sales teams effortlessly. (1 reviews) - Users value the **exceptional customer engagement** from Account Managers, which keeps them focused and supported in using Trumpia. (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users find the **difficult setup** of Trumpia challenging initially, but support helps ease the process afterward. (2 reviews) - Users report experiencing **downtime issues** during service renewal, causing interruptions to their overall experience with Trumpia. (1 reviews) - Users find the **learning curve steep** initially, but support helps ease the process after the first campaign. (1 reviews) - Users find the **UX not intuitive** , wishing for a more user-friendly and updated design experience. (1 reviews) - Users experience **onboarding issues** that can complicate initial setup and service renewal processes with Trumpia. (1 reviews) - Poor Customer Support (1 reviews) - Users express a desire for a more **user-friendly and updated UX** , finding the current experience lacking. (1 reviews) - Users experience **slow loading** , causing frustrating lags that hinder their ability to work efficiently. (1 reviews) - Users experience occasional **slow performance** with Trumpia, making it harder to work efficiently and quickly. (1 reviews) - Users face frustrating **update issues** that require extra steps for adding contacts to the program effectively. (1 reviews) ## Trumpia Reviews ### 1. Outstanding Support Keeps Me Engaged **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Trumpia?** I am blown away by the customer support and how my Account Manager, Jed, has continued to check in on me. Honestly, if he didn't I probably would have started to use this and then forgotten about it for months because I'm a typical busy small business owner doing a millions things. Jed's help is keeping me on track to making sure Trumpia is a key tool in my marketing. **What do you dislike about Trumpia?** Setting up the the campaign is a bit more involved than I expected but once the first one is done it's easier to duplicate and at least there is support to help. **What problems is Trumpia solving and how is that benefiting you?** I am using Trumpia to help with my lead flow. I need to get more potential customers into my pipeline to hopefully convert to actual customers in the future. I also plan to use Trumpia to reengage past customers for additional business or referrals which I'm really terrible at doing now. ### 2. Easy to Use and Reliable, Minor Setup and Renewal Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Claudius W. S. | IS Consultant, Service Delivery Leader, Service Desk & UAM, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Trumpia?** Services was very easy to use. This service was primarily used for priority incident notifications and availability was high with some minor temporary outages. **What do you dislike about Trumpia?** Initial setup of service was a bit rocky, but once we had it setup all was well. Service interruption when renewing service as PO was being processed. **What problems is Trumpia solving and how is that benefiting you?** Priority incident notifications to key stakeholders ### 3. Highly recommend for any business looking to enhance its communication strategy! **Rating:** 5.0/5.0 stars **Reviewed by:** Allyson C. | Director Of Marketing And Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Trumpia?** The platform makes it easy to create and automate personalized and engaging messaging to each market’s sales teams, allowing us to easily update stores with helpful and directly relevant information ranging from upcoming promo ‘cheat sheets’, POS updates and procedures, and customer service 101 to weekly (scheduled) motivational messages to start their week. **What do you dislike about Trumpia?** The Keyword Sign-ups cap at 11 keywords. **What problems is Trumpia solving and how is that benefiting you?** Trumpia allows our agency to put together a strategic routine for automating communication needs to our client's sales teams. We are able to scheudle all updates, reminders, motivation, etc... for the entire month, once a month. In addition to being able to send a broadcast message to all contacts within a speficic market if needed. And not having to use our personal cell #s is great as well! ### 4. Trumpia 10/10 - Robust platform for mass outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob B. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Trumpia?** Overall, this platform has been the best fit for managing our outreach compared to others we’ve tried. The support team is responsive and helpful, and from a development standpoint, the API documentation is clear and straightforward to configure. **What do you dislike about Trumpia?** No downsides in our experience—they’ve proven they can get the job done effectively. **What problems is Trumpia solving and how is that benefiting you?** Trumpia manages our mass SMS campaigns and outreach, streamlining our communication efforts and ensuring reliable message delivery at scale. ### 5. Easy text messaging system for mass communication! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Trumpia?** I have thoroughly enjoyed being able to create very specific, details distribution lists in order to send information to a specific set of students. Additionally, it has been incredibly helpful to use the scheduling tool in order to plan ahead to send messages. I am looking forward to also learn more about the 'voting' tool which can help receive feedback on surveys from students! **What do you dislike about Trumpia?** I sometimes feel as if the screen lags a little bit that makes it difficult to work quickly. **What problems is Trumpia solving and how is that benefiting you?** Trumpia is helping me to communicate with our student body about events, upcoming deadlines, room inspection dates, and much more! ### 6. Absolutely love Trumpia! We have had such a positive experience using this product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Trumpia?** It is so easy to use and is the most efficient way to communicate with 500+ people at once! **What do you dislike about Trumpia?** Sometimes people will have a block on their phone preventing them from being added to the program which means you have to jump through some extra hoops to get them added. **What problems is Trumpia solving and how is that benefiting you?** Getting information out to the masses very quickly! Everyone checks their phone multiple times a day and this is the best way to get a message across within minutes! ### 7. Dependable and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Director of Marketing and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Trumpia?** I like their dedicated support team and how easy it is to set up new messages and audiences. **What do you dislike about Trumpia?** I wish their UX was a little more user-friendly and updated, but other than that, there was nothing. **What problems is Trumpia solving and how is that benefiting you?** Transparency and effective communication to our employees and members. ### 8. Easy interface, great support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Trumpia?** We use Trumpia as a white label and there really is nothing we can complain about. Great system, does exactly what we (and our customers) need, and the support is first class. **What do you dislike about Trumpia?** Message restrictions, but that isn't their fault. (It's carrier filters to blame). **What problems is Trumpia solving and how is that benefiting you?** We use Trumpia as a white label reseller. ### 9. Excellent value for functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Trumpia?** We primarily use the text voting feature, and it works very well. We can track responses in real time at our event, customize the reply and promote our Academy. Trumpia makes it a better experience for us as an organization, our attendees and our participants! **What do you dislike about Trumpia?** Not Trumpia's issue, but it would be nice if the FCC would allow for temporary use of a 5-digit number. Other than that, the UI for Trumpia can be a bit overwhelming. They do provide exceptional training though! **What problems is Trumpia solving and how is that benefiting you?** We are able to quickly and clearly communicate with event attendees, much more effectively than email. We used to collect votes on paper, which led to awkward delays in our programming, confusing results and no way to immediately congratulate winners. We also love to see how the other teams rate vs. the winner, so we can tell the spread of communication in their presentations. ### 10. An Essential Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Trumpia?** Trumpia's platform is easy to navigate an can be used by all skill levels in our company. **What do you dislike about Trumpia?** We prefer the classic platform over the new platform. However, since you can easily navigate back and forth between the two platforms, this is not a deal breaker. **What problems is Trumpia solving and how is that benefiting you?** We primarily use Trumpia to alert our customers to power outages and other crisis communications. It's fast and easy! ### 11. A solid texting platform for improving staff & client communications **Rating:** 3.5/5.0 stars **Reviewed by:** Joey H. | VP, Operations & Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Trumpia?** We needed a solution that would help us reach out to our many remote-based field staff & clients. Trumpia sets up texting & email campaigns easily - via excel contact info uploads & tailored messages (if needed). Their customer service is also very responsive. **What do you dislike about Trumpia?** We have a lot of non-English speaking staff / clients and wish there were an easier way to be able to communicate with them in their native languages. Currently, texting in certain languages (i.e., Chinese / Korean) is still not permitted. **What problems is Trumpia solving and how is that benefiting you?** We have a large group of field staff to communicate with regarding various topics (general scheduling, HR paperwork, etc.). However, they do not have corporate emails, and there are too many to call each one of them. Therefore, mass text was the best option to reach them with corporate communications. We reviewed a number of options and decided that Trumpia was the best one we found. It has dramatically improved connectivity and reduced the amount of time we spend on staff outreach. ### 12. Great platform, reliable customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jin M. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Trumpia?** What brings Trumpia over the top is the technical support and customer service. We've been using Trumpia for nearly 2 years at the very start of COVID, and we've never had had to wait more than a couple hours for any technical or account support. The recently refreshed user interface has been a pleasant upgrade as well. It's done everything we've needed Trumpia to perform, from mass text sendouts for COVID screeners to direct one on one messaging to our staff. Reliable and professional - it has been a great experience thus far. **What do you dislike about Trumpia?** The software can get bloated and laggy at times - the problem has been less noticeable since they updated their UI, but we've had to occasionally have had to clear cookies or use Incognito mode to get the inboxes to load properly. **What problems is Trumpia solving and how is that benefiting you?** The campaigns have been key in helping us manage our compliance sendouts - separating our staff using distrubtion lists and having them reply back in keywords according to the campaign has made our lives a lot easier and more efficient. ### 13. Houchens Food Group Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Supermarkets | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Trumpia?** I like how easy it is to use the platform. **What do you dislike about Trumpia?** The only thing I dislike is not being able to schedule out auto-responses. **What problems is Trumpia solving and how is that benefiting you?** We have found an easy tool to be able to communicate with our customer base to gain potential sales on the day of a special promotion. ### 14. Text automation at its best - I highly recommend Trumpia. **Rating:** 5.0/5.0 stars **Reviewed by:** Blake N. | Director of Project Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Trumpia?** The overall experience from beginning to end with Trumpia was great. The customer service and technical support teams are top-notch. From the start, all the promises they made happened. The entire process was very easy for us. We've been up and running on Trumpia for over a year, and I don't know what we would do without their services. **What do you dislike about Trumpia?** I can't think of anything at all that I've disliked.....and that's rare. **What problems is Trumpia solving and how is that benefiting you?** We have to send out service reminders to many contacts each day, and Trumpia has helped us automate that process. The integration we set up between Trumpia and our operational software has been seamless. We are also now able to send out randomized text surveys to our customers each day, and the feedback we have gotten has helped us better the service to our customers. ### 15. Trumpia is our Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Trumpia?** The Management Portal Interface. Very clear, concise on where and what feature sets are available. We are also able to set and adjust settings in real-time. Create role-based access and continually improve upon our offering of the products we utilize. **What do you dislike about Trumpia?** Very little. It's easy for my sub-user base to understand also. **What problems is Trumpia solving and how is that benefiting you?** We primarily use this for an SMS solution at more significant events or registration on mailers and updates. Trumpia makes it easier to reach our clients and re-establish connections. ### 16. Trumpia Trumps the Competition **Rating:** 5.0/5.0 stars **Reviewed by:** Ellen U. | Marketing Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2020 **What do you like best about Trumpia?** I do appreciate how easy it is to connect with their customer service team as well as the fast turn around in regards to their product delivery. If I have trouble understanding something there is no issue with them breaking it down to layman's terms so that I can gain a better perspective and learn how to get what I need when I need it. I had never heard of Trumpia before Halloween of last year, but my supervisor advised that we should use it for a costume competition. With no idea of how many people would enter or vote (which turned out to be a lot more than expected) she was having trouble deciding what SMS service would be most easiest and efficient to use and it was Trumpia for the win! **What do you dislike about Trumpia?** Sometimes, Trumpia can be a bit pricier than you may like, but there's no doubt that it will work for your needs and it will work well (on a tight timeline I might add) for any event, survey or whatever you may be doing that involves a large amount of people. Spending money on guaranteed results is often needed in the marketing industry so I would say it is worth it in the long run. **What problems is Trumpia solving and how is that benefiting you?** My team has solved the problem of saving time using Trumpia for events. We are able to gather real time results from attendees on-site which help us navigate through the task at hand in a timely manner. We can capture many opinions in a timely fashion which allow us to come to a timely conclusion and produce results at a much faster pace than someone normally would by using a non-user-friendly (or difficult) software/SMS system. ### 17. Three years and counting! **Rating:** 5.0/5.0 stars **Reviewed by:** Julio F. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Trumpia?** Immediate customer support, great communication, and ease of use! Every time I need something, I just email my account manager, Justin, and he responds almost immediately with a friendly answer and time frame for my request. Using Trumpia has allowed us to improve our communication with clients tenfold! **What do you dislike about Trumpia?** Number of users I can have on my account is too low considering how much we have invested. **What problems is Trumpia solving and how is that benefiting you?** Contacting our clients with last minutes deals, changes to their itineraries, and updates on our company that they have opted in to is a major benefit to our business and improving our communication with both customers and staff! ### 18. Requires too many steps to complete texting campaigns **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Trumpia?** When uploading phone number data, I appreciate knowing exactly how many numbers were successfully loaded into the program. Other text messaging marketing companies don't tell me how many numbers in my excel file are bad phone numbers, land lines, foreign numbers etc... **What do you dislike about Trumpia?** There are times when I create a text message and would need to copy the message to my clients to approve. It may seem trivial but Trumpia doesn't let me easily copy the message I created in the program - I would have to re-write (on a word document) what I wrote on Trumpia to send to a client or a member of the marketing team. It's a pain **Recommendations to others considering Trumpia:** Try something else. **What problems is Trumpia solving and how is that benefiting you?** Trumpia has helped us successfully send text messages to job seekers reminding them of their interview or of a Job Fair they registered for. It is an easy way to get a hold of people besides just sending an email. ### 19. Trumpia Texting **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy F. | Marketing Analyst, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Trumpia?** Very easy to create and send text campaigns. Also relatively easy to set up autocampaigns for continuous contact with our clients. **What do you dislike about Trumpia?** Lack of total characters allowed for a single text message **What problems is Trumpia solving and how is that benefiting you?** New marketing avenue. We have used other text platforms in the past, but Trumpia is certainly the most comprehensive. ### 20. Feature Rich Texting Capability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2019 **What do you like best about Trumpia?** Trumpia provides a feature rich experience. It has multiple ways to communicate via text and email with your distribution lists. **What do you dislike about Trumpia?** Trumpia often has bugs when you have a custom API integration. It requires constant support. **What problems is Trumpia solving and how is that benefiting you?** Trumpia allows my business a way to offer text giving services to churches and non profits. ### 21. Trumpia Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Trumpia?** I like the overall concept of Trumpia. Being able to text employees or customers is very beneficial. **What do you dislike about Trumpia?** I don't care for the cost of Trumpia. It seems a little pricey for what we use it for. **What problems is Trumpia solving and how is that benefiting you?** Trumpia has helped with recruiting. It makes the RSVP process easier. ### 22. Excellent Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Inez E. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Trumpia?** Since signing up with Trumpia it has driven sales on the days the text messages are sent out. Our representative Justin Ignacio has been great with optimizing and recommending products and services. His follow up is like no other. His eagerness to solve any issues is outstanding. The site is very user-friendly and extremely easy to use. We have used this service since April of 2015. **What do you dislike about Trumpia?** Our issues has been resolved. However, the billing department was our biggest issue. On a few occasions we would buy additional credits while being on a month to month automatic renewal and for reasons our account would be disabled. Also, customers complained that they were not being removed when they text "Stop". **Recommendations to others considering Trumpia:** Great Product. They are making the necessary technical changes to prevent issues **What problems is Trumpia solving and how is that benefiting you?** Trumpia helps with our Marketing process. It has benefited us with driving sales. ### 23. Growing with Trumpia **Rating:** 4.5/5.0 stars **Reviewed by:** Ted P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Trumpia?** Our account is broken into a dozen sub accounts and each of those accounts has different skill sets and different needs. Judi and her team have been there to assist everyone with all of their needs. From simple campaign setup to larger API integrations. **What do you dislike about Trumpia?** No much, I would like to see the back end redesigned for a better UI experience. **Recommendations to others considering Trumpia:** Do your homework and you'll see that Trumpia comes out on top. **What problems is Trumpia solving and how is that benefiting you?** Getting all of our sub accounts to expand their knowledge using all the capabilities that Trumpia has to offer. Growing the overall knowledge base of the managers using SMS. ### 24. Trumpia is great for higher ed. **Rating:** 5.0/5.0 stars **Reviewed by:** Holly J. | Program Director: Baylor & Beyond Living-Learning Center, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** The ability to send messages in advance by sending trumpia a specific date on when to release. **What do you dislike about Trumpia?** Sometimes its hard to navigate how to add a facebook post or something else social media wise. **Recommendations to others considering Trumpia:** Great if you can get a team of people with budgets to use it. I have a small budget so I share access with other departments in my company. **What problems is Trumpia solving and how is that benefiting you?** This text messaging service allows me to text all my students with images. This is a huge benefit when reaching out to igen. ### 25. Great platform, even better service **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Trumpia?** I used the platform for a recent event, and needed to keep a large group in communication. I am not the most tech saavy person, but I was able to get the job done with the help of their support staff. They explained everything in detail and was able to get the event done smoothly. **What do you dislike about Trumpia?** nothing to do with the platform, but some did not have a cell phone that was compatible, some carriers did not work with the platform. **What problems is Trumpia solving and how is that benefiting you?** Able to send direct communication to a large group of individuals to coordinate event times and locations. They were able to receive the information and attend the events. ### 26. Fantastic Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jen O. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** We like Trumpia very much. Justin Ignacio has always been our go-to guy when it comes to any of our customer service needs. It's always a great experience. **What do you dislike about Trumpia?** Nothing! We've never had a problem. **What problems is Trumpia solving and how is that benefiting you?** Having the ability to send updates directly to our customers has been one of their favorite features. From an admin perspective, we love being able to schedule updates and send to multiple lists. ### 27. Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Trumpia?** I really love the expert advice from the support team. Very knowledgeable, fast & friendly. Especially Justin Medina **What do you dislike about Trumpia?** There is nothing I dislike. If there is a issue it is quickly resolved. **Recommendations to others considering Trumpia:** I would recommend this product to anyone becuase it's always upgrading and is very easy to impliment. **What problems is Trumpia solving and how is that benefiting you?** It provides a great tool to get urgent messages out to our audience members. ### 28. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** The customer service given by Laura was more than I expected. She is a true educator walking me through the process and answering all of my questions **What do you dislike about Trumpia?** Nothing at this point. Still in the adaptive phase. **Recommendations to others considering Trumpia:** Take the step, but implement right away **What problems is Trumpia solving and how is that benefiting you?** In house texting service, and ability to run anaylytics ### 29. Great Client Success team, Platform needs a few improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Michael A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2018 **What do you like best about Trumpia?** Our Client Success manager, Judi Brand, has been outstanding from day one. Issues that we've had with the platform, she has developed workarounds for us that gets us the information that we need. **What do you dislike about Trumpia?** The platform has some limitations, especially for SMS accounts. For example, it doesn't automatically let you see which of your subscribers has replied with a keyword when you're running a promo requiring the user to reply with a keyword to the initial text. **What problems is Trumpia solving and how is that benefiting you?** see above ### 30. Great system and Customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** After sign up and first use of SMS service I was amazed at how efficient and easy it was to reach out to so many people. **What do you dislike about Trumpia?** Is time to have an App , Some times I need to send some texts but I have to open my computer, It would be better if there is an App to use. **What problems is Trumpia solving and how is that benefiting you?** Our business involves contacting many families at once and so far this has saved me time. ### 31. Trumpia Text Success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** It's easy to use and an effective communication tool. Everyone has a phone! I've also had great experiences with customer service and their reps. Very responsive and eager to assist (Judi B. is great to work with!) **What do you dislike about Trumpia?** I'd like to see a little more analytics offered in the back-end of the system. Open rates are great on tracked links though! **What problems is Trumpia solving and how is that benefiting you?** We had trouble reaching our front line staff who don't have ready access to desktop computers with company news. Managers can only cover so much at staff morning meetings! Texting through Trumpia allows us to reach those staff members with important info they need, when they need it. ### 32. Trumpia is an amazing platform with even better support staff, thanks Laura! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2018 **What do you like best about Trumpia?** Laura was assisting me in figuring out the best way to customize the platform to our companies needs. She was very understanding, patient, and incredibly funny. Glad that she has been assigned to help me with any questions I may have. The platform helps communicate with our employees so much more. **What do you dislike about Trumpia?** Everything seems to do everything I expected and more. **What problems is Trumpia solving and how is that benefiting you?** Communicating to staff more efficiently and immediately. ### 33. Review of my client success manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Trumpia?** Judi Brand is very good. She has virtually held our hand from the start ensuring adoption and use of the trumpia system. She's helped us with business analysis and technical implementation, removing the burden from internal BA and Tech resources. **What do you dislike about Trumpia?** Trumpia is not HITRUST certificed. Nor do they state they are compliant with HIPAA security guidelines. **What problems is Trumpia solving and how is that benefiting you?** texting as a primary means of coummunication ### 34. Great platform. Even better customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Trumpia?** From a marketers perspectives, it's a great tool. Highly effective. Easy to use. Good results. I also appreciate the great service and attention provided by my account rep, Judi Brand. We've been using Trumpia for three years now and have been extremely pleased. **What do you dislike about Trumpia?** Honestly, there's not one thing that I can think of that I dislike about the product. **What problems is Trumpia solving and how is that benefiting you?** We use Trumpia to reach an audience to drive registrations for our programs. To date, we have capture nearly 5,000 new contacts and have seen 25% of them register for our programs. ### 35. Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Nour A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2018 **What do you like best about Trumpia?** Laura was very thorough and knowledgeable on the platform as well as suggested strategies and approaches. She is always available and eager to assist in making sure we utilize the platform to its abilities to increase response rates. **What do you dislike about Trumpia?** The user interface and intuitiveness of the platform **What problems is Trumpia solving and how is that benefiting you?** Mass reach, exposure, marketing, etc. ### 36. Excellent Serviceq **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** The Trumpia team is quick to help and respond. I appreciate all of their help through different steps. **What do you dislike about Trumpia?** The system is bigger/more complex than we need it to be. The interface isn't intuitive. **Recommendations to others considering Trumpia:** It's complex but a helpful tool for student engagement. **What problems is Trumpia solving and how is that benefiting you?** Communication with students - they respond more quickly to texts. ### 37. Great for use as a survey platform **Rating:** 4.5/5.0 stars **Reviewed by:** Erica B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Trumpia?** I appreciate the team at Trumpia, any time we have questions they are quick to respond and help to find solutions to any issues! **What do you dislike about Trumpia?** I do not have many complaints - we use Trumpia in a non-traditional manner. **What problems is Trumpia solving and how is that benefiting you?** We primarily use the auto campaign and multi-channel voting features. ### 38. Great tool for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Trumpia?** Trumpia Text Program is a great tool for us to reach our customers quickly and effectively. It is very easy to use and manage. **What do you dislike about Trumpia?** There is nothing we dislike about Trumpia **What problems is Trumpia solving and how is that benefiting you?** It has definitely helped improve communication with our guests and given us another platform to reach them. ### 39. Justin Ignacio **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Trumpia?** Justin is a great account rep, he's quick to respond to issues **What do you dislike about Trumpia?** Recently, we have experienced a few technical issues with the multi-channel voting/auto-campaign. Trumpia can't always provide a clear answer on what's going on **What problems is Trumpia solving and how is that benefiting you?** Weekly polling questions sent to a large healthcare polling panel. Multi-channel voting ### 40. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** The feedback and insight I gain from my rep at Trumpia is probably what I like most about Trumpia. She is always very diligent in my requests and always looking for ways in which she can help. **What do you dislike about Trumpia?** If there was something we could do about the speed of the platform, that would be best next step. **What problems is Trumpia solving and how is that benefiting you?** Trumpia gives me an additional gateway in reaching out to my signups. It definitely fuels our outbound marketing into more powerful channel. ### 41. Great mode of communication with outstanding customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Trumpia?** One of the best aspects of this product is the client support. Laura has us helped tremendously in getting all features of the program up and running. She is very knowledgeable, responsive and, most of all, patient. **What do you dislike about Trumpia?** We are just beginning our adventure with Trumpia but everything so far is very favorable. **What problems is Trumpia solving and how is that benefiting you?** We are able to reach employees who do not necessarily sit in front of a computer all day. ### 42. Trumpia Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** My experience with customer service has been top notch. Any time I email with a question or issue, I get an almost immediate response. **What do you dislike about Trumpia?** I have had a few issues with the platform that have gone unresolved. That being said, I have been able to contact customer service, and more times than not, they have been able to help me work around the issue. **What problems is Trumpia solving and how is that benefiting you?** We use Trumpia for SMS blasts. ### 43. Great Customer Service! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Trumpia?** Trumpia is good at servicing their accounts. They are proactive in watching your account and ensuring your success. I've been nothing but pleased with my experience with them! **What do you dislike about Trumpia?** They don't have the best reporting system for data. **What problems is Trumpia solving and how is that benefiting you?** We are more clear in our communications with whether the customer can opt out and in and how. This has kept us protected in our privacy policy. ### 44. The experience has been excellent. Always there when help is needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Trumpia?** There customer service is out standing. I can't speak highly enough of the excellent service. The system is user friendly. They really care about you **What do you dislike about Trumpia?** It can be complicated to setup in the beginning. **What problems is Trumpia solving and how is that benefiting you?** I manage a call center and Trumpia has been a high benefit for our donors that don't answer their phones. We now have a better way to contact them ### 45. Great customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Trumpia?** Judi Brand our account manager is always accessible and responsive. **What do you dislike about Trumpia?** there isn't anything I can think of that I dislike **What problems is Trumpia solving and how is that benefiting you?** needed an internal messaging system ### 46. Trumpia use and service is outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2018 **What do you like best about Trumpia?** Trumpia has given us an excellent platform for volume texting employees and consumers. The support I received from Judi Brand at Trumpia is outstanding! **What do you dislike about Trumpia?** Would like to see an auto response that the mailbox is unattended when it is not being actively staffed **What problems is Trumpia solving and how is that benefiting you?** Added an additional communication stream ### 47. Great Customer Service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** The customer service is A++. Any questions we have we get a immediate response from our account manager. **What do you dislike about Trumpia?** UI is a bit difficult to use and will require some hand holding in the beginning. **What problems is Trumpia solving and how is that benefiting you?** Reaching our users in a timely manner with content sent via an API. ### 48. Michigan Fitness Foundation experience with Trumpia and Judi Brand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Trumpia?** Judi Brand is extremely responsive and is always thinking about how Trumpia can help us reach our program goals **What do you dislike about Trumpia?** the interface is a little complex and jargonistic **What problems is Trumpia solving and how is that benefiting you?** Mobile marketing. We are getting customized feedback from program participants and learning a lot about their individual health behaviors ### 49. Trumpia Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Trumpia?** Our Account Manager is always very attentive **What do you dislike about Trumpia?** Problems with the site crashes and lagging. **What problems is Trumpia solving and how is that benefiting you?** Helps send out SMS messages to many people in a short amount of time. ### 50. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Trumpia?** It's a great software to utilize for targeting specific consumers and updated data analytics. I enjoy using this for customer service and to thank them for their business and to send them anything regarding apologies for inquiries and issues. **What do you dislike about Trumpia?** It's a little difficult to manage at first, but once you get used to it; it is great. I dislike how often I have to reboot the program in order to get some updated results as our business need requires constant updating and progress. I dislike the technical support when needing help. **Recommendations to others considering Trumpia:** I'd recommend training. **What problems is Trumpia solving and how is that benefiting you?** Trumpia really helps us with customer service and its' effectiveness in reaching consumers quickly and efficiently. ## Trumpia Discussions - [How do you use Red Oxygen?](https://www.g2.com/discussions/how-do-you-use-red-oxygen) - [What does trumpia cost?](https://www.g2.com/discussions/what-does-trumpia-cost) - [What is trumpia alerts for?](https://www.g2.com/discussions/what-is-trumpia-alerts-for) - [What is trumpia?](https://www.g2.com/discussions/what-is-trumpia) - [View Trumpia pricing details and edition comparison](https://www.g2.com/products/trumpia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+03%3A59%3A46+-0500&secure%5Bsession_id%5D=9de499b0-4653-4668-8fde-d9b260b7245d&secure%5Btoken%5D=368003be49afbbd03541f06e6a9db220582532bfd0fe187cc150d5317b627e40&format=llm_user) ## Trumpia Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analysis** - Application Attribution - Campaign Analysis - Custom Dashboards **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Trumpia Alternatives - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,227 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,375 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews)