Best Experience Management Software - Page 4

How Many Experience Management Software Products Does G2 Track?

Total Products under this Category: 164

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Ethnio (+0.4%) - Among all products in this category, Ethnio recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Experience Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,800+ Authentic Reviews
  • 164+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Experience Management Software

G2 Grid® for Experience Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Medallia Customer Experience, Dynamics 365 Customer Voice, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice&focus%5B%5D=experience-com)

Feedbear

The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace that messy Trello board or support inbox and engage your customers. 1. Collect feedback - Combine multiple sources of feedback into one place - Keep entries organized with boards and tags - Avoid duplicate requests, utilize voting - Uncover important details in the discussion 2. Show your progress - Increase transparency with a public roadmap - Customize to fit your brand - Automatic email status updates 3. Announce updates - Schedule posts to synchronize with your marketing efforts - Use labels to highlight different topics - Compose updates with rich text, images, and media embeds Simply: Make a better product.

Average Rating: 4.8/5.0

Total Reviews: 22

How Do G2 Users Rate Feedbear?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 5.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 5.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Feedbear?

  • Seller: Feedbear
  • Year Founded: 2018
  • HQ Location: London, England
  • Twitter: @usefeedbear
    1,139 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 95% Small, 5% Large

What Do G2 Reviewers Say About Feedbear?

AI-generated summary from verified user reviews

Pros
  • Users love the great customer feedback platform that offers easy implementation and customization for tracking projects.
  • Users love the customer-focused feedback capabilities of Feedbear, appreciating its customization and ease of implementation.
  • Users love the customization options in Feedbear, allowing for tailored feedback management to fit their needs.
  • Users value the flexibility of Feedbear, effectively managing multiple projects and incorporating diverse user feedback.
  • Users find Feedbear's implementation easy, allowing quick setup to start gathering valuable product feedback.
Cons
  • Users find the admin side complicated, necessitating better thinking and direct integration with more project management systems.
  • Users find the integration issues complex, struggling with admin functionalities and limited project management connectivity.
  • Users feel that Feedbear excels at customer feedback but lacks options for comprehensive product analytics and monitoring.

What Are Recent G2 Reviews of Feedbear?

What Are G2 Users Discussing About Feedbear?

Qwary

Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. We enable you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. 1. Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. 2. Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. 3. In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. 4. Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. 5. Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. 6. Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements.

Average Rating: 4.8/5.0

Total Reviews: 69

How Do G2 Users Rate Qwary?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 0.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 4.2/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 5.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Qwary?

  • Seller: Qwary
  • Year Founded: 2021
  • HQ Location: Herndon
  • Twitter: @qwary
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 86% Small, 4% Medium

What Are Recent G2 Reviews of Qwary?

What Are G2 Users Discussing About Qwary?

Refiner

In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.

Average Rating: 4.6/5.0

Total Reviews: 26

How Do G2 Users Rate Refiner?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.8/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Refiner?

Who Uses This Product?

  • Top Industries: Financial Services, Computer Software
  • Company Size: 50% Small, 31% Medium

What Do G2 Reviewers Say About Refiner?

AI-generated summary from verified user reviews

Pros
  • Users find Refiner to have an intuitive flow, making it simple to create and analyze surveys quickly.
  • Users value the easy integrations of Refiner, enabling quick setup and seamless connection with other applications.
  • Users love the easy setup of Refiner, enabling quick start with an intuitive onboarding process and templates.
  • Users appreciate the hassle-free setup of Refiner, allowing for quick integration and effective in-app feedback collection.
  • Users love the customization options in Refiner, allowing alignment with their brand and enhancing survey flexibility.
Cons
  • Users find content customization and automation limitations in Refiner, requiring additional purchases for comprehensive survey options.
  • Users find the limited customization options of Refiner frustrating, affecting their overall experience and usability.
  • Users find the survey limitations cumbersome, requiring separate setups and incurring costs for multiple features.
  • Users find the complexity of advanced options challenging without prior tech experience, impacting usability for some.
  • Users feel that the dashboard UX could be improved, as customization options are currently limited.

What Are Recent G2 Reviews of Refiner?

What Are G2 Users Discussing About Refiner?

inQuba Journey Cloud

inQuba Journey Cloud is a next-generation Customer Journey and CX SaaS platform for analyzing and optimizing customer experience, customer acquisition, retention, conversion, channel and customer cost-of-ownership strategies. inQuba uses diverse data sets, advanced analytics and AI to provide deep insights into customers experiences, journeys and behaviour. Using these insights, the voice-of-the-customer and its proprietary methodology inQuba tests and optimizes the effectiveness of execution, servicing and customer engagement strategies towards ROI goals. inQuba is highly rated by leading analysts Gartner and Forrester as a high-innovator customer journey platform. The company has clients across the US, UK, Africa, and APAC with a focus on financial services, insurance, telecom and retail industries.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate inQuba Journey Cloud?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind inQuba Journey Cloud?

  • Seller: inQuba
  • Year Founded: 2010
  • HQ Location: Johannesburg, Gauteng
  • Twitter: @inQubaCX
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Large, 30% Medium

What Are Recent G2 Reviews of inQuba Journey Cloud?

Decode

Decode is an integrated Human Insights AI Platform that replaces fragmented research stacks with a single, comprehensive solution. By unifying consumer research, user experience testing, predictive creative analytics, and insights management with Emotion AI, Behavior AI and Generative AI, Decode delivers faster, more actionable insights across the entire customer journey. Complete Research Suite: - Consumer Insights: AI-powered surveys, qualitative research, diary studies, shopper behavior analysis, and social media research that decode emotions and predict behaviors. - User Experience Research: Remote user testing, journey mapping, wireframe validation, prototype testing, and live website optimization. - Predictive Creative Analytics: Real-time eye-gaze tracking, attention measurement, and creative optimization powered by advanced Neuro AI. - Insights Intelligence Hub: Centralized AI Copilot that automatically analyzes calls, meetings, documents, and research data to surface connected insights across all touchpoints.

Average Rating: 4.5/5.0

Total Reviews: 47

How Do G2 Users Rate Decode?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Decode?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 42% Large, 42% Medium

What Do G2 Reviewers Say About Decode?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Decode, enabling seamless navigation and effortless task management.
  • Users value Decode's seamless integrations and intuitive interface, greatly enhancing their consumer insights research and productivity.
  • Users appreciate the intuitive interface and productivity-enhancing features of Decode, making it essential for daily tasks.
  • Users praise the AI-powered Decode Copilot for its seamless data analysis and deep consumer behavior insights.
  • Users appreciate the advanced analytics of Decode, which significantly enhance consumer trend forecasting and data analysis efficiency.
Cons
  • Users report a steep learning curve with Decode, making initial setup and mastery challenging for some.
  • Users feel the dashboard issues hinder effective data analysis and call for a more streamlined interface.
  • Users note a steep learning curve initially, requiring time and better tutorials to fully utilize Decode's features.
  • Users find Decode's interface not user-friendly, lacking intuitiveness and making it challenging to access tools and reports.
  • Users report a steep learning curve at first, making initial setup and feature mastery challenging.

What Are Recent G2 Reviews of Decode?

Staffino

Staffino is a leading provider of customer experience (CX) and employee experience (EX) management solutions that enable businesses to deliver an exceptional customer experience, improve employee engagement, and drive business growth. Our advanced yet user-friendly online platform is trusted by over 50 companies across more than 30 countries, helping them understand their customer journey better than ever before. At Staffino, we are dedicated to providing our clients with a comprehensive suite of tools and features that are specifically designed to help them manage and optimise their CX and EX initiatives. Our XM platform enables businesses to collect, analyse, and act on customer feedback in real-time, providing them with valuable insights into their customers' needs and preferences. This helps businesses to identify areas where they need to improve and take proactive steps to enhance their customer experience. Our XM platform also provides businesses with powerful analytics and reporting capabilities, which enable them to track and measure the success of their CX and EX initiatives. This helps businesses to identify trends, patterns, and opportunities for improvement, enabling them to make data-driven decisions that deliver real business results. In addition to these core benefits, Staffino is committed to providing our clients with the latest CX and EX knowledge and technologies, ensuring that they are always at the forefront of industry trends and best practices. We work closely with our clients to develop customised solutions that meet their unique business needs, helping them to achieve the best possible returns from their CX and EX initiatives.

Average Rating: 4.7/5.0

Total Reviews: 38

How Do G2 Users Rate Staffino?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Staffino?

  • Seller: Staffino
  • Year Founded: 2014
  • HQ Location: Bratislava, Bratislava
  • Twitter: @staffinoapp
    205 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Pharmaceuticals
  • Company Size: 60% Medium, 28% Large

What Do G2 Reviewers Say About Staffino?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the response efficiency of Staffino, noting excellent communication and timely results from the system.

What Are Recent G2 Reviews of Staffino?

What Are G2 Users Discussing About Staffino?

Ethnio

Ethnio is a powerful user research CRM designed to streamline and enhance the research operations process for organizations. This comprehensive tool assists users in managing various aspects of user research, including research panel management, participant recruiting, scheduling, screening, and incentive distribution. By consolidating these essential functions into a single platform, Ethnio enables research teams to operate more efficiently and effectively. Targeted primarily at program managers, research operations teams, UX researchers, design teams, and even the occasional PM, Ethnio caters to a diverse audience that requires robust solutions for managing research ops. The platform is particularly beneficial for teams that conduct a high volume of research or need to conduct a few quick studies. Ethnio’s capabilities allow users to focus on the research itself rather than getting bogged down by administrative tasks, making it an invaluable asset for organizations looking to optimize their research workflows. Key features of Ethnio include its intuitive panel management system, which allows users to create and maintain a database of potential research participants. This feature simplifies the recruiting process, enabling researchers to easily identify and reach out to suitable candidates based on specific criteria. Additionally, Ethnio offers scheduling tools that facilitate the coordination of research sessions, ensuring that participants are available and prepared for their involvement. The screening process is also streamlined, allowing researchers to assess participant qualifications efficiently. One of the standout aspects of Ethnio is its incentive management feature, which helps researchers distribute rewards to participants seamlessly. This functionality not only enhances participant satisfaction but also encourages higher response rates, ultimately leading to more successful research outcomes. By integrating these various components into a single tool, Ethnio reduces the complexity of managing user research operations, allowing teams to focus on gathering insights that drive product development and user experience improvements. Overall, Ethnio serves as a comprehensive solution for research operations, addressing the unique challenges faced by user researchers. Its user-friendly interface and robust feature set make it an essential tool for any organization looking to enhance its research capabilities and drive informed decision-making through effective user engagement.

Average Rating: 4.5/5.0

Total Reviews: 31

How Do G2 Users Rate Ethnio?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Ethnio?

  • Seller: Ethnio
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Los Angeles, CA
  • Twitter: @ethnio
    1,425 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 29% Large, 23% Medium

What Do G2 Reviewers Say About Ethnio?

AI-generated summary from verified user reviews

Pros
  • Users value Ethnio's responsive customer support, which significantly enhances the overall user experience and efficiency.
  • Users praise Ethnio for its ease of use and intuitive interface, streamlining research processes effectively.
  • Users love the intuitive interface of Ethnio, which streamlines research operations and enhances overall efficiency.
  • Users find the user interface easy to navigate, appreciating the clear instructions and responsive support.
  • Users value the ease of participant management in Ethnio, enhancing their qualitative research processes significantly.
Cons
  • Users feel the dashboard issues hinder their experience, lacking customization and a comprehensive view of trends.
  • Users feel that limited customization options hinder their ability to fully leverage Ethnio's capabilities and insights.
  • Users often mention the missing features in Ethnio, particularly the lack of branching options in screeners.
  • Users experience minor bugs on Ethnio, but appreciate that they are generally resolved within a few hours.
  • Users find some of the fields confusing, which makes it difficult to navigate Ethnio effectively.

What Are Recent G2 Reviews of Ethnio?

What Are G2 Users Discussing About Ethnio?

ProdCamp

ProdCamp is a user feedback management platform that helps businesses to collect and analyze feedback from their users. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop

Average Rating: 4.8/5.0

Total Reviews: 16

How Do G2 Users Rate ProdCamp?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 10.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 10.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ProdCamp?

  • Seller: ProdCamp
  • Year Founded: 2021
  • HQ Location: Remote, CY
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 94% Small, 6% Large

What Are Recent G2 Reviews of ProdCamp?

Eyerys

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.

Average Rating: 4.8/5.0

Total Reviews: 23

How Do G2 Users Rate Eyerys?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.4/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.5/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Eyerys?

  • Seller: Smoke CI
  • Year Founded: 2008
  • HQ Location: Johannesburg, Gauteng
  • Twitter: @SmokeCIS
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 52% Large, 26% Medium

What Are Recent G2 Reviews of Eyerys?

Netigate

Netigate is an AI-powered experience management platform that empowers enterprises to transform the voice of their customers and employees into tangible business growth. By collecting, analyzing, and acting on feedback in real time, organizations can uncover deep insights that drive smarter decisions, foster loyalty, and improve performance across every touchpoint. Our powerful, scalable solutions are trusted by over 1,500 of the world’s most respected brands—including Spotify, DB Schenker, Vodafone, Continental, and EnBW. Whether you're looking to improve customer satisfaction, boost employee engagement, or gain a holistic view of your organization’s experience landscape, Netigate delivers the tools and intelligence needed to make it happen. Founded in Stockholm, Sweden in 2005, Netigate has grown into a leading experience management partner across Europe. With additional offices in Oslo, Helsinki, and Frankfurt am Main, we have a strong and growing European presence. Our local teams bring regional expertise and provide personalized support tailored to the unique needs of each market and organization. What sets us apart is our combination of advanced AI technology with a human-centered approach. We believe that behind every data point is a real person—a customer or an employee whose voice deserves to be heard and understood. That’s why we’ve built a platform that not only delivers robust analytics, but also helps organizations take meaningful action based on real, actionable insights. Whether you're just getting started with experience management or looking to take your current efforts to the next level, Netigate is here to support your journey every step of the way. Want to learn how your organization can harness the power of feedback to drive business success? Book a demo with one of our specialists today.

Average Rating: 4.2/5.0

Total Reviews: 31

How Do G2 Users Rate Netigate?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Netigate?

  • Seller: Netigate
  • Year Founded: 2005
  • HQ Location: Stockholm, Stockholm County
  • Twitter: @Netigate
    868 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    114 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 32% Large, 29% Medium

What Do G2 Reviewers Say About Netigate?

AI-generated summary from verified user reviews

Pros
  • Users love the intuitive design of Netigate, making survey creation and analysis very straightforward and user-friendly.
  • Users commend the ease of creation with Netigate, enabling intuitive survey design without technical skills.
  • Users appreciate the intuitive design and powerful features of Netigate, making professional surveys easy and efficient.
  • Users value the intuitive functionality of Netigate, enabling easy survey design and quick, insightful reporting.
  • Users value the intuitive survey creation in Netigate, enabling easy design with powerful functionality and customization options.
Cons
  • Users face initial setup complexity with Netigate, particularly when configuring role-based access and permissions across departments.
  • Users experience a steep learning curve with Netigate, making initial setup and advanced features challenging for newcomers.
  • Users note the limited customization of Netigate, which restricts tailoring surveys to specific requirements and enhances complexity.
  • Users report data inconsistency issues, especially during real-time synchronization, affecting overall reliability and user experience.
  • Users experience integration issues with limited third-party connections, affecting overall functionality and collaboration efficiency.

What Are Recent G2 Reviews of Netigate?

What Are G2 Users Discussing About Netigate?

Xebo.ai (formerly Survey2connect)

Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Xebo.ai (formerly Survey2connect)?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Xebo.ai (formerly Survey2connect)?

  • Seller: Survey2Connect
  • Year Founded: 2017
  • HQ Location: Noida, Uttar Pradesh
  • Twitter: @Survey2C
    146 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 43% Medium, 33% Small

What Are Recent G2 Reviews of Xebo.ai (formerly Survey2connect)?

What Are G2 Users Discussing About Xebo.ai (formerly Survey2connect)?

Surveypal

Surveypal is a comprehensive customer experience management (CXM) platform designed to help organizations collect, analyze, and act upon customer feedback to drive business growth and enhance customer satisfaction. ​ Surveypal offers two products: Survey Tool: The Survey Tool enables users to create engaging, customizable surveys with a user-friendly drag-and-drop interface. Surveys can be tailored to match the organization's branding and support multiple languages. Distribution is versatile, allowing sharing via links, emails, text messages, QR codes, websites, or integrations with platforms like Zendesk, Salesforce, and Genesys. Real-time response tracking and analytics help monitor survey progress and gather actionable insights. ​ CXM Platform: Surveypal's CXM solution consolidates customer feedback from various channels into a unified view. It employs AI-powered text and sentiment analysis to uncover trends and understand the nuances behind customer comments. This facilitates proactive decision-making and strategic execution, empowering teams to implement changes swiftly and measure their impact on customer experience. ​ With over 17 years of experience and serving more than 600 organizations worldwide, Surveypal emphasizes data security, complying with GDPR and holding ISO 27001 certification. By transforming customer feedback into actionable intelligence, Surveypal enables businesses to enhance customer experiences, foster loyalty, and drive continuous improvement.​

Average Rating: 4.4/5.0

Total Reviews: 13

How Do G2 Users Rate Surveypal?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Surveypal?

  • Seller: Surveypal
  • Year Founded: 2007
  • HQ Location: Palo Alto, CA
  • Twitter: @surveypal
    3,197 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Large, 31% Medium

What Are Recent G2 Reviews of Surveypal?

What Are G2 Users Discussing About Surveypal?

Lumoa

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.

Average Rating: 4.4/5.0

Total Reviews: 36

How Do G2 Users Rate Lumoa?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Lumoa?

  • Seller: Netigate
  • Year Founded: 2005
  • HQ Location: Stockholm, Stockholm County
  • Twitter: @Netigate
    868 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    114 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 61% Large, 25% Medium

What Are Recent G2 Reviews of Lumoa?

SKEEPERS Ratings & Reviews

Verified Reviews by SKEEPERS is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this global company is present in more than 30 countries. Verified Reviews is official partner with Google, Yahoo and Bing and enables its clients to get seller ratings stars, allowing online customers to see which advertisers are highly rated. Features include: • SEO/SEM: Seller Rating Stars; PLA; Rich Snippets; Google Shopping; Google my Business • CRM: your online private platform • Reviews display: more than 30 widgets to choose from; product reviews display integration • Social integration: Avis Vérifiés Facebook app; social sharing

Average Rating: 4.1/5.0

Total Reviews: 33

How Do G2 Users Rate SKEEPERS Ratings & Reviews?

  • Has the product been a good partner in doing business?: 7.4/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 0.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 1.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 0.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SKEEPERS Ratings & Reviews?

  • Seller: Skeepers
  • Year Founded: 2012
  • HQ Location: Marseille, FR
  • Twitter: @Skeepersgroup
    201 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    398 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 58% Small, 27% Medium

What Do G2 Reviewers Say About SKEEPERS Ratings & Reviews?

AI-generated summary from verified user reviews

Pros
  • Users note that initially great customer support has declined as SKEEPERS Ratings & Reviews has grown.
Cons
  • Users criticize Skeepers for being expensive, particularly for the limited value received for the monthly fee.
  • Users express frustration over feature limitations, feeling locked into a costly service that doesn't meet their needs.
  • Users note a lack of detail in reviews, as anonymity and limited rating timeframes obscure true customer feedback.
  • Users express frustration over the limited customization options and feel locked into an unbeneficial service commitment.
  • Users find SKEEPERS Ratings & Reviews to be not user-friendly, citing glitches and frustrating support experiences.

What Are Recent G2 Reviews of SKEEPERS Ratings & Reviews?

What Are G2 Users Discussing About SKEEPERS Ratings & Reviews?

Pendo Feedback (formerly Receptive)

Leading B2B SaaS companies use Pendo Feedback to build winning products... Pendo Feedback is a product feedback solution that enables your product teams to make data-informed decisions, understanding what customers, prospects, and team members want the most. Our unique method of prioritization lets you see your customers' dealbreakers and nice-to-haves, so you aren't just left with a long list of wants. Our in-depth reporting and analytics allow you to segment by the metrics most important to you, such as account value (MRR), location, size, industry, and many more. Pendo Feedback automatically keeps your customers in the loop, sending out notifications whenever a request they're interested in changes status. This isn't just a product management tool, it's a company-wide solution that enables you to start taking feedback seriously and gives you the data and insights needed to develop your product in a meaningful way.

Average Rating: 3.6/5.0

Total Reviews: 11

How Do G2 Users Rate Pendo Feedback (formerly Receptive)?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 6.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 5.4/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 5.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Pendo Feedback (formerly Receptive)?

  • Seller: Pendo.io
  • Year Founded: 2013
  • HQ Location: Raleigh, North Carolina
  • Twitter: @pendoio
    20,032 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    985 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 36% Medium

What Are Recent G2 Reviews of Pendo Feedback (formerly Receptive)?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024