--- title: Surveypal Reviews meta_title: 'Surveypal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Surveypal works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 13 scale: '5' date_modified: '2026-06-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Surveypal Reviews **Vendor:** Surveypal **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 13 ## About Surveypal Surveypal is a comprehensive customer experience management (CXM) platform designed to help organizations collect, analyze, and act upon customer feedback to drive business growth and enhance customer satisfaction. ​ Surveypal offers two products: Survey Tool: The Survey Tool enables users to create engaging, customizable surveys with a user-friendly drag-and-drop interface. Surveys can be tailored to match the organization's branding and support multiple languages. Distribution is versatile, allowing sharing via links, emails, text messages, QR codes, websites, or integrations with platforms like Zendesk, Salesforce, and Genesys. Real-time response tracking and analytics help monitor survey progress and gather actionable insights. ​ CXM Platform: Surveypal's CXM solution consolidates customer feedback from various channels into a unified view. It employs AI-powered text and sentiment analysis to uncover trends and understand the nuances behind customer comments. This facilitates proactive decision-making and strategic execution, empowering teams to implement changes swiftly and measure their impact on customer experience. ​ With over 17 years of experience and serving more than 600 organizations worldwide, Surveypal emphasizes data security, complying with GDPR and holding ISO 27001 certification. By transforming customer feedback into actionable intelligence, Surveypal enables businesses to enhance customer experiences, foster loyalty, and drive continuous improvement.​ ## Surveypal Reviews ### 1. Impeccable service and good answers. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas R. | Organization Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Surveypal?** I must admit that I love Surveypal its interface is very intuitive and easy to use and the best thing that is very useful because it offers us different types of services. For example, research the market in addition to this investigate the current status of employees and thus know their Different emotions and ideas and knowing how they are in their field of work, are important things that help a company to stabilize, not only that, but also offers us to investigate the market and sales that are in this moment that is incredible. **What do you dislike about Surveypal?** We do not have any problem on the part of us with the interface, however at the time of creating some surveys there may be certain problems of latency problems in carrying out the survey or problems to create it this happens very little, but it can be annoying. **Recommendations to others considering Surveypal:** Yes, werecommend the software because it is a secure interface where it allows us to grow as a company both economically and in business, in addition to this we believe that for its price it is a perfect software, however it can be compared with others and acquire the one that best suits your needs. **What problems is Surveypal solving and how is that benefiting you?** It has solved several problems within the company before we used a different survey software but in manual mode where we distributed information to our employees and customers and manually read or take out a complete analysis of the questions, however it became a bit complicated to do it already that we were growing as a company and even more Wanting to help the environment and not using more paper, we decided to look for software that will help us implement a new way to create a survey and we find this one that allows us to do the surveys, but also allows us to answer the Surveys from any device. ### 2. Perfect to meet your employees and the market. **Rating:** 4.0/5.0 stars **Reviewed by:** Luis J. | Team Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Surveypal?** I love how this software is characterized by having different services in a single panel and thus making it much easier and more useful, knowing how our employees and customers think, offering different types of tools to create small comments or complete surveys and in this way Know their opinion and improve the quality of the organization. **What do you dislike about Surveypal?** There is no feature that upsets me, although it can improve technical support sometimes occurs that your responses may be very slow. **Recommendations to others considering Surveypal:** I recommend it because I have used the software a lot and for me it is very easy and useful m in addition to that it already became necessary in sample companies, because it helped to improve in the growth of This, for this we are happy and also because it has improved the areas of Work makes us happy that everything flows in order, I recommend it. **What problems is Surveypal solving and how is that benefiting you?** Previously we have had very serious problems and greatly affected the communication of the company, the organization has been affected by not having certain answers about the work members, that is why we are looking for a solution and we find Surveypal that offers us among its characteristics, not only Listening to employees, it also investigates the market and reduces all the information by offering necessary responses to improve the company and work areas. ### 3. Surveypal **Rating:** 5.0/5.0 stars **Reviewed by:** Halima D. | Hr officer , Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Surveypal?** I started off doing surveys to increase work performance and get input from the employees from time to time, we implemented surveyplan as part of the employee performance plans. Its so amazing to use and so easy to input the data. There is no doubt that will be helpful in HR for implementing new processes. Employees need change to be motivated and by introducing new things, it becomes more interesting for them and better for the organization. **What do you dislike about Surveypal?** from the time i started using the surveypal, i did not encounter any difficulty so i assume its a quiet trendy and innovative software to use **Recommendations to others considering Surveypal:** this software is highly reccomended to all organization and its very easy to use and very useful to all organizations if they want to implement changes in work processes to make it more processional and innovative for employees **What problems is Surveypal solving and how is that benefiting you?** i am using the software for employee performance review so the software is easy to input all our data and not that boring from our usual evaluation forms and its very easy to fill and get the results and do statistics analysis. ### 4. Nouvelle vie **Rating:** 4.0/5.0 stars **Reviewed by:** Idriss D. | New life, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2019 **What do you like best about Surveypal?** Online service software is as numerous as satisfaction surveys scattered across the Web. It is never easy to find the right tool when you need it, and we are never really satisfied with what we find. **What do you dislike about Surveypal?** With SurveyPal, you can evaluate the customer experience at a glance. It is possible to retrieve a large amount of details and information related to your customers because the software allows you to examine in real-time all the feedback left by your users. You can therefore act **What problems is Surveypal solving and how is that benefiting you?** The reporting space is easily customizable for each user in your organization, which can allow for better usage practices within your business. ### 5. Solid Survey Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Fidel H. | Surveyor, Market Research, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about Surveypal?** Interface is very user friendly. It also has a great support team that coaches you through the startup and gets you going. Startup was rather quick and easy. **What do you dislike about Surveypal?** Sometimes creating the survey can be difficult with the interface glitches. But most of the times, everything is always great. **Recommendations to others considering Surveypal:** I highly recommend this software to other companies. It's great, easy to start up and work with. **What problems is Surveypal solving and how is that benefiting you?** This system is really awesome. It allows survey takers to upload files, which separates it from competing services. Interface customization is also a big plus. The data taken is great and easy to export and analyse. ### 6. Very professional and amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Edward N. | IT Specialist, Farming, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2019 **What do you like best about Surveypal?** Fast and amazing service. They're always there to help you. **What do you dislike about Surveypal?** Nothing really to dislike, everything is great. **What problems is Surveypal solving and how is that benefiting you?** It's amazing to creater surveys with real-time analytics. ### 7. Survey pal social review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2019 **What do you like best about Surveypal?** Good social platform that showcase valid entries **What do you dislike about Surveypal?** Not much service provided in assisting with valid queries **What problems is Surveypal solving and how is that benefiting you?** Management related issues ### 8. Survey Pal for feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Surveypal?** Was the first service used to retrieve customer feedback. Ease of use, and ability to monitor/ action feedback quickly. **What do you dislike about Surveypal?** Detail of data. Would like to be able to drill down on datapoints to get a better full picture of customer experience **What problems is Surveypal solving and how is that benefiting you?** Feedback loop ### 9. Data collection tool **Rating:** 4.5/5.0 stars **Reviewed by:** Frank B. | Fraud Risk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Surveypal?** The software is very good for collecting data from the team. I have used it to collect data from the team to provide a guide for future process improvements. **What do you dislike about Surveypal?** The problem that I dislike about the software is that it limits how questions are ordered for the users. **What problems is Surveypal solving and how is that benefiting you?** The benefits of the software is that provides a secure way to receive feedback from teams. ### 10. Generally positive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2018 **What do you like best about Surveypal?** The general interface and layout are fantastic. Ease of use generally positive. Customer service is top-notch and accessible. Price is very competitive. **What do you dislike about Surveypal?** Analytical data is often incomplete and leaves us wanting more detailed breakdowns of responses. Shouldn't be terribly difficult to build in certain features to provide users additional feedback of respondents. **Recommendations to others considering Surveypal:** Evaluate your individual needs to determine if Surveypal will meet your needs. Other providers provide more extensive services but are much more expensive. **What problems is Surveypal solving and how is that benefiting you?** Streamlines feedback, identifies unknown issues and allows faster implementation of fixes. ### 11. Beautifully Functional **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2016 **What do you like best about Surveypal?** It creates automatic workflows and makes it easier to collect data. Interface is very user friendly **What do you dislike about Surveypal?** If there are too many comments, it takes time to review them all. **What problems is Surveypal solving and how is that benefiting you?** It helps me as an administrator to see what is functional and what is not. ### 12. Best switch from SurveyMonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Gleeson G. | Business Intelligence Analyst, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2016 **What do you like best about Surveypal?** I love how simple and intuitive this software is. They really know who to make a product that gets the right stuff in a quick and easy interface. They have all the tools needed to make personalized surveys and has sharing capabilities that are better than competitors. **What do you dislike about Surveypal?** They are still somewhat new to the survey experience and don't have all the types of question types like ranking that I would like. I also wish they had a better knowledge base that is customer facing so I can learn certain attributes. For example, I asked them how to code certain rows of a sheet into the survey and e-mail for distribution and it was not found on the wiki. **Recommendations to others considering Surveypal:** Ensure that you are looking for the right setup via question bank, results and look. I suggest you understand that they work out of Europe and may take a day or so to respond to chats or e-mails. **What problems is Surveypal solving and how is that benefiting you?** We are solving the issue of creating, distributing, and analyzing survey data from our customers and employees. This program helps us much better than SurveyMonkey, which we were a customer before. SurveyMonkey was great but they felt dated and I felt like they didn't improve services over the years. But SurveyPal has what we need for the most part and is quick to respond and constantly improving it's service. ### 13. Surveypal helps us to see how we're doing with customers on a day-to-day basis. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2015 **What do you like best about Surveypal?** Just being able to pop open that dashboard and see how our customers experience our brand, puts me at a ten in terms of my passion about Surveypal and our need for this service. **What do you dislike about Surveypal?** Not much to dislike. Surveypal gets the job done. **Recommendations to others considering Surveypal:** Just give it a try and see if it fits your needs/requirements. **What problems is Surveypal solving and how is that benefiting you?** I've been able to streamline our process of how we gather feedback from our customers. The automation feature is a huge time-saver for the team and we collect feedback we can act on. ## Surveypal Discussions - [What is Surveypal used for?](https://www.g2.com/discussions/what-is-surveypal-used-for) - 1 comment - [View Surveypal pricing details and edition comparison](https://www.g2.com/products/surveypal/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+10%3A48%3A02+-0500&secure%5Bsession_id%5D=b17439d6-837c-47e3-898a-99b63634cf67&secure%5Btoken%5D=017523210e3ec300b4454cdd5726918299a8f550287ca044e17bf12cc256781b&format=llm_user) ## Surveypal Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Surveypal Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,210 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,022 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)