Feedbackly Reviews & Product Details

Feedbackly provides highly detailed analysis and segmentation of the data based on several parameters: and the most useful of them all - emotion! This allows of a highly focused analysis of small changes. Review collected by and hosted on G2.com.

The search functionality can be a bit confusing at first, But after a while you get used to it and make a great value out of it. Also, it's impossible to attach video media which can limit one's ability to collect data on surveys fully. Review collected by and hosted on G2.com.

Feedbackly works on tools and a foundation on cxm management. How are customers satisfied or will drop off whenever things go through the process of sales upto payment Review collected by and hosted on G2.com.

Things to be improved is that it should be mobile and tablet proof for the website, as it is now only SAAS driven but not integrated into the desktop software that I have. Review collected by and hosted on G2.com.

It's user interface is very easy, I love how instantly I can create a good survey under some time and launch it. It is a great platform to view the real customer experience in words. Feedback is necessary for development Review collected by and hosted on G2.com.

I think the platform can get better and it lacks few features especially its not mobile friendly and most of times since mobile is handy most of them give the surveys from mobile. Review collected by and hosted on G2.com.

Feedbackly is a great customer feedback tool! It's super easy-to-use and very user friendly (in my opinion). If I had to select the best feature about Feedbackly it would be related to their analytics & survey tools. You can create a surve instantly & have it sent out through a variety of channels. The price is great for small business owners & has ALL of the features that you need compared to other feedback softwares.

I personally recommend Feedbackly to any business owner that is looking to scale up & manage their clients more efficiently. Review collected by and hosted on G2.com.

The only complaint that I have is the lack of mobility features & formatting. If you open a survey in mobile viewing, the formatting of graphics is wonky & not very appeasing to the eye. Would love to see more improvement in this area. Review collected by and hosted on G2.com.

Engaging surveys, key performance indicators, net promoter scores, customer journey analytics, and root-cause analysis will give you the answers you need to the questions about your customers' behavior and emotions and the factors that drive your sales. Review collected by and hosted on G2.com.

Because it can be inconvenient to get to a computer, it might be possible to cancel orders with a mobile device. For me, it hit while I was on vacation.

Somewhat cumbersome website in terms of ease of use.

Confusion and difficulty in using the search and directory are commonplace.

There is no place to upload videos of any size or length. Surveys are restricted in scope due to the absence of this function when dealing with non-digital media. Review collected by and hosted on G2.com.

Having the option to capture customer emotions through various parameters is pretty good. EVI score helped us greatly upsell premium plans to our existing client base. I also liked the option of collecting feedback from various channels using one single product. Review collected by and hosted on G2.com.

The pricing is a bit on the higher side. It's designed more for enterprise customers who can take value by collecting feedback from multiple channels via their large customer base. So far the ROI has been positive, but for a startup, the pricing is definitely on the higher side. Review collected by and hosted on G2.com.

The way it allows organizations to keep track of direct customer feedback, causing a direct impact on KPIs , marketing campaigns, and overall customer engagement and relationship building for success Review collected by and hosted on G2.com.

I wouldn't say is a dislike, we would just love to have a smoother integration with other CRM solutions out there, but that would be a plus. As long as the core service works so well there's nothing else I could think of dislike Review collected by and hosted on G2.com.

I think Feedbackly made it very easy to analyze and visualize visitors' feedback. I used it to create charts and graphs for my presentations. And it also comes with many useful features out of the box. Review collected by and hosted on G2.com.

Currently, integrating Feedbackly with desktop and mobile applications takes a bit of learning. And it is quite a process. I wish it comes out of the box with many one click integration processes with many other platforms. Review collected by and hosted on G2.com.

I like feedbackly for a few reasons. One, it is super customizable, which I enjoy when I'm trying to solicit certain pieces of constructive advice from my customers. Two, I think it measures variety of data depending on what you need from the survey so you can get a lot of tangible information to then act on. Review collected by and hosted on G2.com.

Hmm - I would say the thing I dislike is that it took me a bit of time to figure out how to craft my own custom customer survey. I love that you can do that but I felt a bit slow the first few times I used the tool, which isn't necessarily a point of feedback on the software but worth flagging either way. Review collected by and hosted on G2.com.

If you want to collect some feedback from your clients, this option is ideal because of its attractive design and user experience as well as its robust statistics tool. Review collected by and hosted on G2.com.

It would be nice if there were a possibility to cancel orders using a mobile device because accessing a laptop can be challenging at times. I experienced it because I was on vacation. Review collected by and hosted on G2.com.