# inQuba Journey Cloud Reviews **Vendor:** inQuba **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 10 ## About inQuba Journey Cloud inQuba Journey Cloud is a next-generation Customer Journey and CX SaaS platform for analyzing and optimizing customer experience, customer acquisition, retention, conversion, channel and customer cost-of-ownership strategies. inQuba uses diverse data sets, advanced analytics and AI to provide deep insights into customers experiences, journeys and behaviour. Using these insights, the voice-of-the-customer and its proprietary methodology inQuba tests and optimizes the effectiveness of execution, servicing and customer engagement strategies towards ROI goals. inQuba is highly rated by leading analysts Gartner and Forrester as a high-innovator customer journey platform. The company has clients across the US, UK, Africa, and APAC with a focus on financial services, insurance, telecom and retail industries. ## inQuba Journey Cloud Reviews ### 1. Likely, but I would need to use it to fully recommend **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about inQuba Journey Cloud?** The tracking of customer interactions to gain insights into the psychology of our client's shopping behaviour. Also allows us to make changes based on pain points experienced and or use more of what has been received well in their journey. **What do you dislike about inQuba Journey Cloud?** I do not have enough experience using the integration to be able to comment here fully. However, for me, the ideal service would be something that can be easily adapted to each organization. Also, that allows flexibility to deep dive as needed and focuses on areas that need optimization in an accessible format that is easy to understand and change at will. **What problems is inQuba Journey Cloud solving and how is that benefiting you?** Again, this is hard to answer. Our current work with Inquba has helped us identify pain points faster and create viable solutions from this. The text analytics and sentiment are also very helpful features ### 2. Very helpful, insightful and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Francois S. | QA Manager - Discovery Vitality Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about inQuba Journey Cloud?** The platfom is easy to use and gain the insight required **What do you dislike about inQuba Journey Cloud?** In some instances there is additional analysis required to get to the root cause of the issue, bvut this is not a negative against the platfrom, but rather just the nature of the beast. **What problems is inQuba Journey Cloud solving and how is that benefiting you?** It helps us focus on where we should imporve our customer journey. ### 3. inQuba is continuously growing with me as a customer **Rating:** 4.5/5.0 stars **Reviewed by:** Danie d. | Senior Specialist: Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about inQuba Journey Cloud?** Analytics and themes on feedback received from our customer surveys **What do you dislike about inQuba Journey Cloud?** Detailed root cause analysis to ensure we as a company focus on the right things to improve CX **What problems is inQuba Journey Cloud solving and how is that benefiting you?** Identify different themes negatively impacting the customer experience. We must take it lower to get to the natural root causes. ### 4. It gives insight on what clients are saying about the business **Rating:** 5.0/5.0 stars **Reviewed by:** Mmakgabo S. | Client Relationship Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about inQuba Journey Cloud?** Ability to export data, conduct service recover and manage cases **What do you dislike about inQuba Journey Cloud?** Nothing so far,I have been using it since April, I think. **What problems is inQuba Journey Cloud solving and how is that benefiting you?** getting insight on what the clients are saying. We are still exploring ways we can benefit more from Inquba ### 5. Inquba Journey cloud **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about inQuba Journey Cloud?** I like that it gives you a full view of the customer experience journey and touchpoints. **What do you dislike about inQuba Journey Cloud?** My journey cloud experience was average. The solution does provide a view of the journey however the support and the functionality is very limited. It takes forever to get any extra report completed, not very agile. **What problems is inQuba Journey Cloud solving and how is that benefiting you?** It helps us solve the question, what can we do better? ### 6. Great team, insightful product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about inQuba Journey Cloud?** The visualisation and flexibility of the platform. The text analytics. **What do you dislike about inQuba Journey Cloud?** I can't save certain filter sets / go back easily to something I was working on, so my work often ends up being manual. **What problems is inQuba Journey Cloud solving and how is that benefiting you?** Visbility of customer insight and practical feedback into the experience. ### 7. Excellent support, quick turnaround time **Rating:** 5.0/5.0 stars **Reviewed by:** Edward S. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about inQuba Journey Cloud?** Connectivity, able to access wherever I work. **What do you dislike about inQuba Journey Cloud?** None. I had no issues thus far. To daye I cannot say we had any issues **What problems is inQuba Journey Cloud solving and how is that benefiting you?** Insights into our member sentiments. Understand agent feedback. ### 8. World Class Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Fuaad N. | Executive: Commercial Contract Managment, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about inQuba Journey Cloud?** Ability to track insights from our customers **What do you dislike about inQuba Journey Cloud?** Not applicable at the moment, happy with the solution **What problems is inQuba Journey Cloud solving and how is that benefiting you?** Ability to view the customers experience from their perspective and take corrective actions ### 9. Impressive journey but steep price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about inQuba Journey Cloud?** Easy insights into how customers operate and can quickly identify painpoints **What do you dislike about inQuba Journey Cloud?** Large upfront cost when the final product is only realised much time later and after several iterations **What problems is inQuba Journey Cloud solving and how is that benefiting you?** Understanding customer drop-offs, allowing us to change wording of questions or change the flow of the journey ### 10. Very cost effective, efficient and products fit for purpose. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about inQuba Journey Cloud?** Valuable insights on client sentiment and how they experience us. **What do you dislike about inQuba Journey Cloud?** Its a reactive approach, we should be able to use the data to preempt service levels **What problems is inQuba Journey Cloud solving and how is that benefiting you?** We now know what some members are thinking about us and our products - [View inQuba Journey Cloud pricing details and edition comparison](https://www.g2.com/products/inquba-journey-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+07%3A30%3A27+-0500&secure%5Bsession_id%5D=9b197ae3-d758-406e-a7d6-1b8ef25f561c&secure%5Btoken%5D=a681b460c7ab4eea8688a48960b4127903276735fc355f9d4da164892bdc88f6&format=llm_user) ## inQuba Journey Cloud Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top inQuba Journey Cloud Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,930 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)