Having used the platform for tracking customer interactions, this reviewer finds it effective for gaining insights into client shopping behavior. They lack enough experience with the integration to provide a comprehensive evaluation.
View Full ReviewThe platform is easy to use and gain the insight required Review collected by and hosted on G2.com.
In some instances there is additional analysis required to get to the root cause of the issue, but this is not a negative against the platform, but rather just the nature of the beast. Review collected by and hosted on G2.com.
Analytics and themes on feedback received from our customer surveys Review collected by and hosted on G2.com.
Detailed root cause analysis to ensure we as a company focus on the right things to improve CX Review collected by and hosted on G2.com.
Ability to export data, conduct service recover and manage cases Review collected by and hosted on G2.com.
Nothing so far, I have been using it since April, I think. Review collected by and hosted on G2.com.
I like that it gives you a full view of the customer experience journey and touchpoints. Review collected by and hosted on G2.com.
My journey cloud experience was average. The solution does provide a view of the journey however the support and the functionality is very limited. It takes forever to get any extra report completed, not very agile. Review collected by and hosted on G2.com.
The visualisation and flexibility of the platform. The text analytics. Review collected by and hosted on G2.com.
I can't save certain filter sets / go back easily to something I was working on, so my work often ends up being manual. Review collected by and hosted on G2.com.
Connectivity, able to access wherever I work. Review collected by and hosted on G2.com.
None. I had no issues thus far. To daye I cannot say we had any issues Review collected by and hosted on G2.com.
Ability to track insights from our customers Review collected by and hosted on G2.com.
Not applicable at the moment, happy with the solution Review collected by and hosted on G2.com.
Easy insights into how customers operate and can quickly identify painpoints Review collected by and hosted on G2.com.
Large upfront cost when the final product is only realised much time later and after several iterations Review collected by and hosted on G2.com.
Valuable insights on client sentiment and how they experience us. Review collected by and hosted on G2.com.
Its a reactive approach, we should be able to use the data to preempt service levels Review collected by and hosted on G2.com.
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