BL

Bo L.

Vice President of Marketing

Small-Business (50 or fewer emp.)

11/13/2024

"Valuable Partnership with SMG"

4.5/5

What do you like best about SMG - Service Management Group?

The team assigned to our account takes the time to understand our business. They are equipped to provide recommendations to maximize the benefits of our survey program. Review collected by and hosted on G2.com.

What do you dislike about SMG - Service Management Group?

There has been a bit of team member turnover. Review collected by and hosted on G2.com.

What problems is SMG - Service Management Group solving and how is that benefiting you?

The surveys have helped to ensure that service standards are implemented in our retail stores and helped identify areas of opportunity for training. On the consumer side, they have identified actions we can take to improve overall value perception. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 50 reviewers think of SMG - Service Management Group

4.6 out of 5 · Verified reviews from real users

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