Clientshare Reviews & Product Details

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Seller

Clientshare

Discussions

Clientshare Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

James Ward (MD | Clientshare | Client Relationships. Fixed.)

Used by Guidant Group and 2 others

Beta

Pricing

Pricing provided by Clientshare.

Lite

Starting at £1,000.00

Per Month

View More Pricing Information

Clientshare Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Clientshare, and what problem is it built to solve?

Clientshare is a business reviews platform for B2B enterprise suppliers. It helps account teams run consistent quarterly business reviews, gather customer feedback, identify account risk, and find opportunities to retain and grow customers.

What languages does Clientshare support?

Clientshare supports 8 languages: English, French, German, Italian, Japanese, Portuguese, Spanish, and Turkish.

What company sizes and industries is Clientshare the best fit for?

Clientshare appears most relevant to teams in mid-market and enterprise organizations, with reviewers also coming from several service-oriented industries. The strongest clusters include:

Company size — Enterprise: Teams with more than 1,000 employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industries: Facilities services, hospitality, food and beverages, information technology and services, staffing and recruiting, and logistics and supply chain.

How long does it take to implement Clientshare across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Some teams get started sooner, while others report a longer rollout.

What customer support options does Clientshare provide, and how do users find the overall support experience?

Clientshare users describe the support experience as responsive, knowledgeable, proactive, and helpful during onboarding as well as day-to-day use. Support is often valued for guidance on setup, adoption, and tailoring the platform to team needs.

What features or capabilities could make Clientshare even more useful?

Clientshare could be more useful with greater flexibility in how teams tailor reviews and manage follow-up. Recurring improvement ideas include:

More review flexibility: Allow additional questions and more options to customize review layouts and scoring.
Stronger reporting tools: Make it easier to export, print, and explore detailed reports and results.
More automation and alerts: Support scheduled reviews and notifications about overdue reviews, declining scores, and completed actions.
Richer client feedback workflows: Make it possible to respond directly to client feedback and view reviews and account information together more easily.

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Wijnand W.

Service Delivery Manager

Mid-Market (51-1000 emp.)

11/3/2026

"Easy to Use with a Great Overview and Helpful New Features"

4.5/5

What do you like best about Clientshare?

Really nice overview and easy to use. The new features are a good add on. besides the possibility to add as well a short video with the survey. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Limitation of only just 4 questions and a short feedback line. Wish to add some additional questions to get better insights. Besides, we use it quite in general. Some more in-depth/more questions could be interesting. Review collected by and hosted on G2.com.

Russell T.

Mid-Market (51-1000 emp.)

10/6/2026

"Easy Sharing with Improved Customer Feedback Tracking"

4/5

What do you like best about Clientshare?

I like that Clientshare is easy to use and has good functions for sharing information with customers. It provides a single base for sharing and gathering customer feedback, which is really helpful. The initial setup was also very easy, which made starting with Clientshare smooth. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

The NPS scoring is an issue for us. If our customer can't provide a score, it defaults to a negative result because the system doesn't allow for a blank score. This affects our overall sector scoring negatively. I'd like it to have an N/A option so the absence of a score doesn't impact us negatively. Review collected by and hosted on G2.com.

Shola F.

Head of Client Experience

Mid-Market (51-1000 emp.)

10/12/2026

"User-Friendly Platform with Proactive, Prompt Account Management"

4.5/5

What do you like best about Clientshare?

User friendly platform, supportive, proactive and prompt Account Management. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Clients can’t view all MBRs/QBRs in one place on the platform, which makes it harder to find and review everything. Also, if a client makes an error with scoring, the review has to be removed and then uploaded again. Review collected by and hosted on G2.com.

Adam T.

Divisional Director

Enterprise (> 1000 emp.)

7/8/2026

"Tracks Feedback Over Time with Helpful Comments and Great Support"

5/5

What do you like best about Clientshare?

I like that the feedback score is tracked over time, rather than just capturing how things feel in the moment, because it gives a more accurate reflection of where you are. I also appreciate having a comments section, since it adds helpful context alongside the score. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I haven’t had any pain points to date. It’s easy to use, and I’ve received good support from Elle. Review collected by and hosted on G2.com.

Ben H.

Site Manager

Mid-Market (51-1000 emp.)

10/1/2026

"Clean, Standardised Meeting Formats with a Clear Performance Overview"

5/5

What do you like best about Clientshare?

Standardised meeting formats, clean and simple to use / read, gives good overview of performance. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I have no bad experiences of Clientshare from my use or my customers Review collected by and hosted on G2.com.

Malcolm H.

Regional Manager

Enterprise (> 1000 emp.)

8/12/2026

"Easy Client Feedback and Score Tracking Over Time"

4.5/5

What do you like best about Clientshare?

I like that clients can leave feedback, and that there’s a way to track scores over time. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

The tech isn't always 100% reliable, I have sometimes found it frustrating to complete Review collected by and hosted on G2.com.

Verified User

Enterprise (> 1000 emp.)

8/27/2026

"Unbiased Feedback and Easy Setup, But Annoying Reminders"

3.5/5

What do you like best about Clientshare?

I think Clientshare is a very unbiased platform that allows for honest feedback from clients, which is really important for us. It's quick and straightforward, which makes it easy to share important information after meetings. The platform's ease of setup is impressive, being very easy and straightforward to get started with. I've also seen good results from using it. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Probably the only thing that has been mentioned are the reminders. We've had to turn them off for clients because getting an email reminding them to review the information isn't a great experience. But apart from that, I think it's pretty straightforward. Review collected by and hosted on G2.com.

Alessandra F.

Service Improvement Lead

Small-Business (50 or fewer emp.)

10/30/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Tool for Customer Feedback, Scoring, and Sharing Presentations"

5/5

What do you like best about Clientshare?

customer feedback, scoring and also sharing documents or presentation Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Honestly I think it's a good tool and I like it, nothing to dislike Review collected by and hosted on G2.com.

Jayson B.

Demi Chef de Partie

Enterprise (> 1000 emp.)

7/10/2026

"Clientshare support me gathering consistent, meaningful client feedback."

4/5

What do you like best about Clientshare?

I like using Clientshare as it shows me how my clients really rate our business reviews and it captures all the documents in one place. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I Don't really have any dislikes about clientshare. Review collected by and hosted on G2.com.