![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
AR

Verified User in Retail

Enterprise (\> 1000 emp.)

11/18/2024

"Valued partnership"

4.5/5

What do you like best about SMG - Service Management Group?

SMG is a valued partner and they work hard to understand the opportunities and unique business needs we face in order to provide valuable insights through the data that will bring solves to our team. Review collected by and hosted on G2.com.

What do you dislike about SMG - Service Management Group?

Nothing that I would say I dislike. I would like to see more integrated solutions between Cx data, text, google reviews etc Review collected by and hosted on G2.com.

What problems is SMG - Service Management Group solving and how is that benefiting you?

SMG is always eager to help find solutions through the data. Whether that be looking to solve for falling Friendliness scores, understanding speed of checkout concerns due to recent changes or what customers are saying about the digital coupon experience. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 50 reviewers think of SMG - Service Management Group

4.6 out of 5 · Verified reviews from real users

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