Dovetail makes research and customer data more accessible, actionable, and scalable beyond the Research team. With user interviews, connected sales notes, and other customer feedback in one place, anyone in the company is able to use the AI chat to ask questions and get reliable answers immediately. The Research team no longer has to go searching through drives or local folders for answers, often unable to efficiently triangulate insights - Dovetail makes that possible for us now. Dovetail's transcription is best in class, the highlighting, tagging, and reel generation has been immensely helpful in speeding up our analysis and synthesis process to we're able to deliver insights, better and faster to teams. The AI generated summaries at the interview level have also been an accelerant to get folks up to speed on what was learned during an interview they didn't attend. Review collected by and hosted on G2.com.

It’s difficult for an individual to navigate to a specific project folder or interview unless they have a direct link. To get to a particular project folder, you have to open a project first and then use the breadcrumb trail to back into the folder. With the way we organize our data, some people want to chat with an entire folder rather than just a single project or interview, while others want the opposite: to chat with one project or one interview without having to use the entire repository. Review collected by and hosted on G2.com.