Regarding the product, Qualtrics has fully met my expectations. The platform is reliable, maintains excellent availability, and so far, we haven't encountered any significant issues. Whenever we need support with functionalities or configurations that we don't master, their Technical Support team is available and provides us with quick responses, along with clear and effective solutions.<br><br>What I highlight the most is the quality of the Customer Success team. They are always willing to help, proactive, and show a genuine commitment to our success as clients. Additionally, the Qualtrics team demonstrates great collaboration skills, working in a coordinated manner both internally and with our organization.<br><br>I also greatly value their support approach. Instead of turning every requirement into an additional development with cost, they take the time to guide us and teach us how to make the most of the platform. And when more specialized technical knowledge is needed, they have implementation teams that can support us efficiently.<br><br>Overall, our experience with Qualtrics has been very positive, and they have established themselves as a strategic ally for our customer experience management. Review collected by and hosted on G2.com.

The main limitation is that sentiment analysis is not included in the basic licenses. Although Text iQ can be useful when well configured, it does not reach the same level of depth nor offer the same capabilities as a complete sentiment analysis solution. Review collected by and hosted on G2.com.