Top Free Digital Adoption Platforms - Page 2

How Many Digital Adoption Platforms Products Does G2 Track?

Total Products under this Category: 119

Category Stats (Sep 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Frigade (+0.63%) - Among all products in this category, Frigade recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Digital Adoption Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 19,700+ Authentic Reviews
  • 119+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 GridĀ® for Digital Adoption Platforms

G2 GridĀ® for Digital Adoption Platforms plotting products by satisfaction and market presence

Highlighted products: Pendo, WalkMe, Whatfix, Userpilot, UserGuiding, Tango, ChurnZero, and Product Fruits.

Underlying data: [GridĀ® JSON](https://www.g2.com/categories/digital-adoption-platform/grids.json?focus%5B%5D=pendo-io-pendo&focus%5B%5D=walkme&focus%5B%5D=whatfix&focus%5B%5D=userpilot&focus%5B%5D=userguiding&focus%5B%5D=tango-tango&focus%5B%5D=churnzero&focus%5B%5D=product-fruits)

Apty

Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stackā€”including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives execution: faster onboarding, fewer errors, and measurable ROI in weeks. No guesswork. No bloat. No hand-holding required. Just software that works the way your business doesā€”without retraining or IT overload.

Average Rating: 4.7/5.0

Total Reviews: 138

How Do G2 Users Rate Apty?

  • User Segmentation: 8.9/10 (Category avg: 8.8/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 9.2/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Apty?

  • Seller: Apty
  • Year Founded: 2018
  • HQ Location: Austin, Texas
  • LinkedInĀ® Page: www.linkedin.com
    66 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 36% Large

What Do G2 Reviewers Say About Apty?

AI-generated summary from verified user reviews

Pros
  • Users find Apty's interface easy to use, allowing quick implementation of workflows without technical expertise.
  • Users value the easy implementation of Apty, allowing quick setup for non-technical individuals.
  • Users value the easy integrations of Apty, enabling quick setup and implementation without technical expertise.
  • Users find Apty's easy setup intuitive, allowing quick implementation of workflows even without technical skills.
Cons
  • Users experience occasional glitches and manual translation issues with Apty, affecting their overall efficiency.
  • Users report occasional software glitches with Apty, though it typically recovers quickly and needs better auto-translation features.

What Are Recent G2 Reviews of Apty?

What Are G2 Users Discussing About Apty?

Tidio

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidioā€™s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your companyā€™s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. šŸ’¬ Live Chat ā€¢ Real-Time Support ā€“ Engage with visitors instantly through a lightweight chat widget. ā€¢ Live Typing Preview ā€“ See what users are typing before they hit send. ā€¢ Canned Responses ā€“ Use pre-written replies for quick, consistent answers. ā€¢ AI Reply Assistant ā€“ Enhance responses with GPT-4 suggestions. ā€¢ User Management ā€“ Ban users by IP, view live visitor lists. ā€¢ Chat Transcripts ā€“ Save or email conversation history. ā€¢ Attachments ā€“ Support for sending files (images, docs, videos). āš™ļø Flows (Chatbot Automation) ā€¢ Visual Automation Builder ā€“ No-code drag & drop builder for custom flows. ā€¢ Pre-designed Templates ā€“ 40+ templates designed for eCommerce. ā€¢ Data Collection ā€“ Auto-capture contact info and feedback. ā€¢ Abandoned Cart Recovery ā€“ Send timed offers/discounts. ā€¢ Third-Party Integrations ā€“ Sync data with external tools and platforms. šŸ¤– Lyro (AI Agent) ā€¢ Conversational AI ā€“ Automatically resolve up to 70% of questions. ā€¢ Product Recommendations ā€“ Suggest items based on Shopify product data. ā€¢ Multichannel Support ā€“ Works across live chat, WhatsApp, Instagram, Messenger. ā€¢ Multilingual Capabilities ā€“ Respond in English, Spanish, French, Portuguese, German. ā€¢ Analytics ā€“ Review AI performance and conversation stats. šŸ›’ Order Management (for Shopify) ā€¢ Cart Preview ā€“ See what's in the customer's cart in real time. ā€¢ Order History Access ā€“ View past orders for personalized help. ā€¢ Direct Product Recommendations ā€“ Suggest products inside the chat. ā€¢ Order Management ā€“ Cancel, update, or refund orders via chat. ā€¢ Discount Offering ā€“ Share coupon codes live in conversation. šŸŽ« Ticketing System ā€¢ Unified Ticket Creation ā€“ Convert emails/chats into support tickets. ā€¢ Tagging and Prioritization ā€“ Organize and prioritize tasks. ā€¢ Operator Tracking ā€“ Know whoā€™s assigned to what. ā€¢ Advanced Filtering ā€“ Quickly sort through tickets. ā€¢ Spam Management ā€“ Auto-detect and filter irrelevant messages. šŸ“” Communication Channels Manage all in one dashboard: ā€¢ Live Chat ā€“ Real-time website conversations. ā€¢ Email ā€“ Integrate multiple inboxes. ā€¢ Instagram ā€“ Reply to DMs and reactions. ā€¢ Messenger ā€“ Chat with Facebook users. šŸŽØ Customization ā€¢ Branding ā€“ Match chat widget to your site's look & feel. ā€¢ Visibility Settings ā€“ Customize widget display by time/device. ā€¢ Offline Messaging ā€“ Capture leads when you're offline. šŸ“Š Analytics ā€¢ Performance Monitoring ā€“ Track response times, satisfaction, missed chats. ā€¢ Team Insights ā€“ Evaluate individual/team productivity. ā€¢ Flow Analysis ā€“ Optimize automations based on performance data. šŸ”’ Privacy & Compliance ā€¢ SOC 2 Type 2 ā€¢ GDPR ā€¢ CCPA ā€¢ EU-US DPF ā€¢ CPRA ā€¢ AI Pact

Average Rating: 4.6/5.0

Total Reviews: 1,898

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Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support.

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View this exclusive G2 deal

How Do G2 Users Rate Tidio?

  • User Segmentation: 10.0/10 (Category avg: 8.8/10)
  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 10.0/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Tidio?

  • Seller: Tidio
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • Twitter: @tidiocx
    1,306 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    182 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About Tidio?

AI-generated summary from verified user reviews

Pros
  • Users find Tidio's ease of use exceptional, enhancing communication with customers effectively and effortlessly.
  • Users appreciate Tidio for its immediate customer support, enhancing engagement and satisfaction in service delivery.
  • Users value the efficient AI chatbots of Tidio, ensuring quick customer responses and smooth communication.
  • Users find Tidio's easy setup incredibly helpful, enabling a smooth start and efficient configuration.
  • Users appreciate Tidio's real-time answers and easy setup, enhancing customer engagement and overall experience dramatically.
Cons
  • Users find Tidio expensive, especially for freelancers seeking customizable pricing and features to fit their needs.
  • Users find the limited customization options frustrating, wishing for more control over chat features and workflows.
  • Users find Tidio's pricing model expensive, suggesting a need for more affordable options for small businesses.
  • Users find the missing features in Tidio, such as geolocation, limiting its affordability and usability across plans.
  • Users desire more features from Tidio, such as additional styles, mobile capabilities, and editing options for chat responses.

What Are Recent G2 Reviews of Tidio?

What Are G2 Users Discussing About Tidio?

VisualSP

VisualSP is a fully customizable digital adoption platform that provides in context learning as an overlay on top of your enterprise web applications like Microsoft 365, Dynamics 365, Salesforce, ServiceNow, Workday, SuccessFactors, NetSuite, Nintex, HubSpot and other custom web applications. VisualSP supports corporate employees at the moment of their need and when they are in the flow of their work by providing in-app contextual guidance and training. It delivers hundreds of regularly updated, and completely customizable, guided walkthroughs, tips, videos, and articles in their own web environment. Employees are empowered with readily available contextual training and guidance which in turn speeds up onboarding, and improves efficiency from within the digital workplace. Empowering employees with contextual microlearning increases user adoption of web applications while decreasing frustration and support tickets as a result. Learning by doing is at the core of how VisualSP provides the support to your employees for better utilization of enterprise web applications. VisualSP is available across the following countries: USA, Canada, Germany, France, UK, Bermuda, Switzerland, Netherlands, Belgium, Australia, and more.

Average Rating: 4.9/5.0

Total Reviews: 34

How Do G2 Users Rate VisualSP?

  • User Segmentation: 9.1/10 (Category avg: 8.8/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 9.8/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind VisualSP?

  • Seller: VisualSP
  • Year Founded: 2005
  • HQ Location: Plainfield, IL
  • Twitter: @sharepointvideo
    2,195 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    10 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 38% Large, 35% Small

What Do G2 Reviewers Say About VisualSP?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of VisualSP, enjoying intuitive guidance that enhances productivity and streamlines onboarding.
  • Users find efficiency in VisualSP's streamlined onboarding and in-app guidance, enhancing productivity and reducing support needs.
  • Users value the responsive and helpful customer support from VisualSP, enhancing productivity and digital adoption effectively.
  • Users value the step-by-step guidance from VisualSP, which streamlines onboarding and enhances productivity effectively.
  • Users value the seamless integrations of VisualSP with Microsoft tools, enhancing productivity and support efficiency.
Cons
  • Users face compatibility issues with VisualSP, as it is limited to web applications and excludes desktop use.
  • Users note a lack of integration with client applications, which slightly diminishes the overall experience but remains manageable.
  • Users note a lack of integration with client applications, yet find browser functionality valuable despite this drawback.
  • Users find the mobile app limitations of VisualSP frustrating, as it restricts usage to web applications only.
  • Users find the poor user experience in VisualSP due to complex navigation and excessive window management frustrating.

What Are Recent G2 Reviews of VisualSP?

What Are G2 Users Discussing About VisualSP?

MeltingSpot

Not a chatbot. A coach. MeltingSpot is the Learning Agent that lives inside your software, spots where users get stuck, and coaches them right inside their workflow, without ever pulling them out of the tool. Where a chatbot waits to be asked, our agent is proactive: it detects friction in real time and guides each user at the right moment, inside the software they already use. The result: adoption goes up, support tickets go down, and training actually sticks. I - The same Learning Agent plays three roles, depending on what you need. šŸ”µ Digital CS Manager (for SaaS vendors) Gives your Customer Success team backup that onboards and grows your customers inside your product, from first login to expansion, without putting a CSM on the front line of every account. - New accounts activate on their own, no CSM on the front line. - You catch stall signals before they turn into churn. - You turn activation into expansion revenue. šŸŸ¢ Digital Change Manager (for large enterprises) Keeps adoption alive through your CRM, ERP or AI rollouts, consistent across every country and entity, long after go-live. - Users are ready before go-live, not just after. - Adoption stops decaying six months after launch. - You prove transformation ROI to the steering committee. šŸŸ£ Digital Corporate Trainer (for large enterprises) Delivers your training straight into your teams' flow of work, from onboarding to building skills on everything they do (tools, process, and their craft), so content gets used, not just published. - New joiners ramp up without a buddy or a classroom. - Sales enablement lives in the CRM, not in a kickoff deck. - Training that sticks because it happens where the work happens. II - What makes MeltingSpot different - Proactive, not reactive: it acts before users get stuck, instead of waiting for a question. - Inside the workflow, not next to it: training arrives in the tool already in use. - Cross-platform, in hours not months: a JS snippet for the web, a browser extension for the enterprise, no dev team required. - Personalized delivery based on each user's activity, behavior, and skills. - AI-powered content engine: turn existing PDFs, videos, or documents into ready-to-use in-app learning. - Pay for impact, not for seats. - Live in minutes, not months. What users get - Faster software and feature adoption. - Higher confidence and autonomy, with knowledge that lasts. - Fewer support tickets and less manual enablement. Trusted at scale 500+ companies. 2M+ users guided.

Average Rating: 4.6/5.0

Total Reviews: 61

How Do G2 Users Rate MeltingSpot?

  • User Segmentation: 9.3/10 (Category avg: 8.8/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 9.1/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind MeltingSpot?

  • Seller: MeltingSpot
  • Year Founded: 2021
  • HQ Location: Paris , FR
  • Twitter: @MeltingSpot_EU
    41 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    21 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 52% Small, 36% Medium

What Do G2 Reviewers Say About MeltingSpot?

AI-generated summary from verified user reviews

Pros
  • Users highlight the user-friendly interface of MeltingSpot, making content creation and delivery effortless and efficient.
  • Users love the intuitive experience of MeltingSpot, enabling seamless content integration and effortless user engagement.
  • Users appreciate the user-friendly interface of MeltingSpot, which simplifies content creation and enhances engagement.
  • Users commend the responsive and helpful support from MeltingSpot, enhancing their overall experience and satisfaction.
  • Users love the variety of learning formats offered by MeltingSpot, catering to diverse learning preferences seamlessly.
Cons
  • Users find limited customization options for advanced features, but appreciate the improvements being made over time.
  • Users note that advanced features are limited and still under development, but improvements are on the way.
  • Users face a lack of intuitiveness with MeltingSpot, particularly in managing multilingual content and text formatting.
  • Users note bug issues with MeltingSpot, but appreciate the quick responses to problems as development progresses.
  • Users desire improved communication tools for monitoring posts, like approval systems and flagged word features.

What Are Recent G2 Reviews of MeltingSpot?

EdCast MyGuide

MyGuide by EdCast is a leading digital adoption platform that provides in-app guidance to users & employees and helps organizations secure a smooth digital transformation journey. MyGuide works like a GPS for software and provides its users contextual in-app audio/video help at the moment of need and help your users and employees complete complex app workflow. It acts like navigation for users on any web page or software and makes him/her perform complex steps in easy ways. It's easy to install and simple to use tool which can help companies achieve the adoption goals for their digital spend. Key Highlights of MyGuide: 1) Automation: MyGuide offers powerful automation mode which allows Machine to auto-create tours (in more than 10 languages) and AI-assisted mode which can auto-suggest tours based on customer workflow. MyGuide even offers self-driving software mode to enterprise customers. This ensures accurate process completion and productivity soaring. 2) Insights: MyGuide enables change managers to gain full visibility via reports & powerful dashboards into all user activities and provide adoption metrics so that decision-makers can make strategic & data-driven decisions to accelerate digital adoption. 3) Enterprise-Grade Security: The security needs of Enterprise customers are met by our certified, secure, reliable and scalable platform which is specific to the user's role, hierarchies, tasks, and device. MyGuide is available for Enterprise-grade customers where the users are spread across organization, SMB edition for small & medium businesses and lastly Freemium edition for freelancers focused on creating How-to Guides. In digital adoption life-cycle, MyGuide caters to different role levels like Trainers/Program Designers, Software End Users and Digital Transformation leaders/managers. 1. MyGuide Creator for Trainers/Program Designers - A typical day in the life of trainers revolves around creating program, content & providing training sessions. In spite of all the hard inputs by these roles, digital adoption at times is slow due to the absence of "in the moment" help or trainee retention. To solve this problem, we have MyGuide creator mode in our product using which trainers can create digital "how-to guides" by installing the MyGuide extension on Google Chrome. Creators can create interactive in-app guides for providing "in the moment" assistance to complete a specific software process task. Creators can create different types of steps like inline, message, video and branch steps to aid digital navigation for users. Creators can link guides, create push notifications and beacons when a user lands on a web page. For understanding the working of MyGuide creator in a better way, please request a demo by clicking on - https://ed.edcast.com/myguide-demo/ 2. MyGuide Player for End Users- The MyGuide player works at the userā€™s end as it helps the user to understand how a website or software flow works. A user can play the step by step guides for understanding how to complete any given task on any software. Alternatively, users can see the workflow beforehand in slide shows, videos or GIFs. It is available as an App exchange app and browser extension for Google Chrome, Internet Explorer, Firefox, Safari, and .JS file. Also, a user can download these guides in the following formats i.e. video file, ppt, gif, pdf, HTML and plain text. 3. MyGuide Insights- MyGuide Insights is used for analytics purposes and keeps a record of user behavior when they are using MyGuide. Whether creating guides or playing the guides, MyGuide analyzer keeps a track record of each and every activity. It helps the change managers have full visibility via reports & powerful dashboards into all user activities and adoption metrics so that you can make strategic & data-driven decisions to accelerate digital adoption. Schedule a demo today and see how MyGuide can add enormous value to your business - https://ed.edcast.com/myguide-demo/ MyGuide provides multilingual support for the player mode in 40+ languages which helps companies create guides in English and roll out to a global audience rapidly.

Average Rating: 4.9/5.0

Total Reviews: 21

How Do G2 Users Rate EdCast MyGuide?

  • User Segmentation: 10.0/10 (Category avg: 8.8/10)
  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 10.0/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 9.8/10 (Category avg: 8.9/10)

Who Is the Company Behind EdCast MyGuide?

  • Seller: EdCast
  • Year Founded: 2014
  • HQ Location: Mountain View, CA
  • Twitter: @EdCast
    7,013 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    163 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 45% Small, 27% Medium

What Do G2 Reviewers Say About EdCast MyGuide?

AI-generated summary from verified user reviews

Pros
  • Users find EdCast MyGuide easy to use, thanks to its intuitive setup and in-app guidance features.
  • Users value the easy-to-use documentation of EdCast MyGuide, enhancing their experience with seamless integration and support.
  • Users find the easy implementation of EdCast MyGuide a significant improvement over more complicated solutions.
  • Users value the easy integrations of EdCast MyGuide, enhancing productivity across web, mobile, and desktop platforms.
  • Users find the easy setup of EdCast MyGuide beneficial, making it simpler to transition from previous solutions.
Cons
  • Users find difficult customization in EdCast MyGuide, especially when compared to its competitor, WalkMe.
  • Users report integration issues with EdCast MyGuide, as event management is largely vendor-dependent and costly.
  • Users express concerns about lack of integration, with event management mostly dependent on the vendor and limited reporting options.
  • Users note the limited deep customization in EdCast MyGuide compared to its competitor, WalkMe.
  • Users express concerns over limited features in EdCast MyGuide, especially regarding event integration and reporting capabilities.

What Are Recent G2 Reviews of EdCast MyGuide?

What Are G2 Users Discussing About EdCast MyGuide?

Gainsight Product Experience

Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead.

Average Rating: 4.4/5.0

Total Reviews: 239

How Do G2 Users Rate Gainsight Product Experience?

  • User Segmentation: 8.2/10 (Category avg: 8.8/10)
  • Ease of Use: 7.7/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 8.5/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Gainsight Product Experience?

  • Seller: Gainsight Inc.
  • Year Founded: 2009
  • HQ Location: San Francisco, CA
  • Twitter: @GainsightHQ
    13,119 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    1,144 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 61% Medium, 21% Small

What Do G2 Reviewers Say About Gainsight Product Experience?

AI-generated summary from verified user reviews

Pros
  • Users find Gainsight Product Experience to provide ease of use, streamlining customer engagement and tracking success effortlessly.
  • Users value the automation and organization Gainsight provides, enhancing their ability to personalize customer experiences efficiently.
  • Users value the real-time reporting and dashboards of Gainsight, enhancing client engagement and retention efforts effectively.
  • Users value the real-time analytics in Gainsight, enhancing customer retention and informed decision-making.
  • Users value the high-quality customer engagement features of Gainsight, enhancing their understanding and support for clients.
Cons
  • Users face a steep learning curve with Gainsight, complicating the utilization of its extensive features and functionalities.
  • Users find the learning difficulty with Gainsight Product Experience to be a challenge due to its complexity and intricacies.
  • Users note a steep learning curve with Gainsight Product Experience, making full utilization challenging and time-consuming.
  • Users find the time-consuming implementation process of Gainsight Product Experience challenging, affecting overall satisfaction and efficiency.
  • Users find the complex configuration of Gainsight Product Experience challenging, impacting engagement and reporting efficiency.

What Are Recent G2 Reviews of Gainsight Product Experience?

What Are G2 Users Discussing About Gainsight Product Experience?

Inline Manual

Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation. Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding.

Average Rating: 4.6/5.0

Total Reviews: 22

How Do G2 Users Rate Inline Manual?

  • User Segmentation: 10.0/10 (Category avg: 8.8/10)
  • Ease of Use: 8.2/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 9.2/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Inline Manual?

  • Seller: Inline Manual
  • Year Founded: 2014
  • HQ Location: London, United Kingdom
  • Twitter: @InlineManual
    1,165 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    7 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 48% Small, 35% Medium

What Are Recent G2 Reviews of Inline Manual?

What Are G2 Users Discussing About Inline Manual?

Jimo

Turn more users into power users with intelligent, no-code in-app experiences. Jimo is the AI-native Digital Adoption Platform built for B2B SaaS teams to drive more revenue, reduce churn, and delight customers by creating highly contextual in-app onboarding, nudges, and activation workflows. Without code, Product and Customer Success teams can build intelligent, in-app experiences that accelerate user onboarding, improve feature adoption, and reduce time-to-value. Jimo focused on: Low user engagement and high churn rates Overwhelming support queues with repetitive onboarding questions Poor feature adoption despite significant product investment Manual, non-scalable user activation processes Lack of actionable user behavior insights Smart Onboarding Flows: Personalized user journeys that adapt based on behavior Contextual Feature Nudges: AI-powered prompts that drive adoption at the right moment In-App Feedback Collection: Capture user insights directly within your product Product Announcements & Changelog: Keep users informed about new features and updates Behavioral Analytics: Understand how users interact with your product Trusted by leading product teams at Pennylane, Shippeo, and Zenchef, Jimo helps companies increase product usage by up to 60% while reducing time-to-value and support burden. Our Mission is to empower product, growth, and customer success teams to create frictionless user experiences that maximize engagement, retention, and revenue - no code required.

Average Rating: 4.6/5.0

Total Reviews: 39

How Do G2 Users Rate Jimo?

  • User Segmentation: 8.9/10 (Category avg: 8.8/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 8.9/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Jimo?

  • Seller: Jimo
  • HQ Location: Paris, Ǝle-de-France
  • LinkedInĀ® Page: www.linkedin.com
    19 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 59% Small, 33% Medium

What Do G2 Reviewers Say About Jimo?

AI-generated summary from verified user reviews

Pros
  • Users find Jimo's ease of use exceptional, enabling quick setup and immediate value in user engagement.
  • Users commend Jimoā€™s exceptional customer support, highlighting its responsiveness and helpfulness in resolving issues efficiently.
  • Users praise the easy implementation of Jimo, enabling quick setup and significant enhancements in user experience.
  • Users find Jimo's setup to be extremely easy, enabling quick implementation and immediate value from the platform.
  • Users value the no-code capability of Jimo, which simplifies experience creation and enhances team collaboration effectively.
Cons
  • Users express concerns over mobile app limitations, as integration with native iOS/Android apps is currently unsupported.
  • Users report compatibility issues with some frameworks, leading to bugs and a less smooth experience with Jimo.
  • Users feel that configuration complexity with Jimo could be streamlined for a better user experience.
  • Users find the difficult customization of Jimo frustrating, particularly with pop-up configuration complexities.
  • Users find the difficult usability of Jimo frustrating, particularly with the complex pop-up configuration process.

What Are Recent G2 Reviews of Jimo?

Candu

Candu enables product & growth teams to design & embed content into existing products. Product-led companies like Gorgias, Vidyard & Make use Canduā€™s no-code editor to launch content like onboarding flows, checklists, homepages, and more, to drive growth in activation, conversion & retention rates. Teams can leverage user data from their tech stack to personalize their productā€™s UX & run growth experiments. Creating & launching native-looking, high-quality UX has never been faster or easier.

Average Rating: 4.5/5.0

Total Reviews: 43

How Do G2 Users Rate Candu?

  • User Segmentation: 8.2/10 (Category avg: 8.8/10)
  • Ease of Use: 7.6/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 7.3/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 7.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Candu?

  • Seller: Candu
  • Year Founded: 2019
  • HQ Location: Oakland, US
  • Twitter: @CanduLabs
    304 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    20 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 47% Small

What Do G2 Reviewers Say About Candu?

AI-generated summary from verified user reviews

Pros
  • Users love the effortless automation Candu provides, enabling native-like experiences with minimal development effort.
  • Users love the customization options in Candu, enabling tailored experiences that enhance engagement and satisfaction effortlessly.
  • Users value the customization options in Candu, enabling personalized experiences and enhancing user engagement effortlessly.
  • Users value the ease of use of Candu's drag & drop builder, streamlining personalized experience creation without coding.
  • Users find Candu's easy setup and drag & drop builder invaluable for creating seamless user experiences efficiently.

What Are Recent G2 Reviews of Candu?

What Are G2 Users Discussing About Candu?

HelpHero

HelpHero enables businesses to build interactive, easy to follow product tours that help engage users from day one, and speed up feature adoption quicker than ever. Creating tours is fast, easy and affordable. No coding, design experience or big budgets required. All plans include advanced features like custom CSS, audience targeting, multi-page tours and more. HelpHero is trusted by user-driven businesses worldwide, from startups to enterprises. Free 14-day trial available. For more information visit https://helphero.co

Average Rating: 4.9/5.0

Total Reviews: 18

How Do G2 Users Rate HelpHero?

  • User Segmentation: 8.8/10 (Category avg: 8.8/10)
  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 9.9/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind HelpHero?

  • Seller: HelpHero
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • Twitter: @GetHelpHero
    34 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    4 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of HelpHero?

What Are G2 Users Discussing About HelpHero?

InAppStory

InAppStory helps product and marketing teams communicate with users inside the app more frequently, interactively, and personally as mobile products become more complex and user journeys multiply. Combining in-app stories, messages, mini-games, and banners in one no-code platform, InAppStory lets teams publish and update content in minutes without waiting for app releases or additional development. Together, these capabilities help teams surface key journeys, offers, and communications, guide users to the next action, support onboarding, gather feedback, and improve retention with measurable results. Key Features Instant content publishing within the app: Content can be edited and launched in minutes ā€“ without app updates, releases or additional development. Dynamic communication sequences: Teams can launch contextual communication sequences triggered by user behaviour and app events. Ability to collect and use customer data in communications: Teams can collect zero-party data through interactive widgets and use it alongside segments to tailor in-app content for different users. 15+ widgets: Over 15 ready-made interactive widgets (polls, surveys, countdowns, swipe-ups and more) allow you to turn in-app content into richer, more interactive communication experiences without coding. 6 in-app communication formats in a single platform: Stories, banners, in-app messages, mini-games, pop-ups and bottom sheets can be launched and managed from a single no-code builder. Mini-game builder: 10+ built-in mechanics, including Wheel of Fortune, Slicer, Match 3, etc. help teams launch promotional games inside the app without custom development. Analytics: A built-in analytics dashboard helps teams measure how in-app communications perform, track user interactions, and see which messages, formats, and campaigns drive results. InAppStory provides SDKs for different platforms and use cases, currently, the following platforms are supported: JavaScript, React, Android, iOS, React Native, and Flutter.

Average Rating: 5.0/5.0

Total Reviews: 64

How Do G2 Users Rate InAppStory?

  • User Segmentation: 10.0/10 (Category avg: 8.8/10)
  • Ease of Use: 9.9/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 10.0/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind InAppStory?

  • Seller: InAppStory
  • Year Founded: 2021
  • HQ Location: Lisbon, PT
  • Twitter: @inappstory
    73 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    23 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 36% Large, 36% Small

What Do G2 Reviewers Say About InAppStory?

AI-generated summary from verified user reviews

Pros
  • Users value the enhanced customer engagement provided by InAppStory, which fosters a more interactive and appealing experience.
  • Users love how InAppStory enhances engagement, making onboarding intuitive and boosting interaction through polls and interactive content.
  • Users appreciate the audience engagement boost from InAppStory, enhancing interactivity and connection with customers.
  • Users value the versatile functionality of InAppStory, enhancing communication and driving engagement and sales effectively.
  • Users value the efficiency of InAppStory, enhancing onboarding and boosting engagement through flexible, interactive experiences.
Cons
  • Users find implementation difficulties during onboarding, needing extra time to grasp all features and edge cases.
  • Users report integration issues during onboarding, complicating feature understanding and extending the learning curve.
  • Users find the lack of guidance during onboarding challenging, making it difficult to fully utilize InAppStory's features.
  • Users express frustration with the lack of integrations, making onboarding and use of features more challenging.
  • Users find the initial onboarding challenging, making it difficult to understand all features promptly.

What Are Recent G2 Reviews of InAppStory?

What Are G2 Users Discussing About InAppStory?

Toonimo

User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want to help bolster user adoption of new or currently used software solutions, but donā€™t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks. Use Cases : - Employee training - Onboard new customers - Reduce customer support - Improve website conversion - Change management Main Features: - Real time human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And much more.. Come learn more about Toonimo and request a free demo: https://www.toonimo.com/why-toonimo/

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Toonimo?

  • User Segmentation: 9.4/10 (Category avg: 8.8/10)
  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 9.6/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 9.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Toonimo?

  • Seller: Toonimo
  • Year Founded: 2013
  • HQ Location: New York, NY
  • Twitter: @toonimo
    399 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    43 employees on LinkedInĀ®

Who Uses This Product?

  • Company Size: 42% Medium, 42% Small

What Are Recent G2 Reviews of Toonimo?

What Are G2 Users Discussing About Toonimo?

ClickLearn

ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-throughs, saving you 80% of the time you now spend creating them manually in Dynamics 365 F&O/CE/BC, Salesforce, Oracle, IFS, Acumatica, SAP and most of your other business systems. The ClickLearn solution produces your walk-throughs in eight different formats from a single source, including written documentation, hands-on-labs, videos with automated effects and voice over. On top of that ClickLearn has a User Experience Panel that guides the users within the live system. Simply record your work process in your business systems. With one click, ClickLearn produces your walk-throughs in all formats and in more than 45 languages and 135 dialects. It creates a complete e-learning portal with full tracking and scoring and upgrades your work instructions as you upgrade your business system with no manual effort on your part. Learn more and get a free trial or sign up for an informative webinar at: https://clicklearn.com/

Average Rating: 4.5/5.0

Total Reviews: 40

How Do G2 Users Rate ClickLearn?

  • User Segmentation: 9.0/10 (Category avg: 8.8/10)
  • Ease of Use: 8.2/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 9.3/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind ClickLearn?

  • Seller: ClickLearn
  • Year Founded: 2009
  • HQ Location: Copenhagen K, DK
  • Twitter: @ClickLearn
    505 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    90 employees on LinkedInĀ®

Who Uses This Product?

  • Company Size: 45% Large, 40% Medium

What Do G2 Reviewers Say About ClickLearn?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ClickLearn, enjoying seamless documentation and user-friendly training guides.
  • Users praise the efficiency of ClickLearn, enabling quick training and documentation while freeing up IT resources.
  • Users praise the easy creation of user guides in ClickLearn, enhancing efficiency and consistency across documentation.
  • Users commend the responsive customer support of ClickLearn, greatly aiding in project completion and problem resolution.
  • Users value the comprehensive documentation tools of ClickLearn, enabling easy creation and access to user guides.
Cons
  • Users experience audio issues with ClickLearn, including voice cut-offs and lost recordings, requiring repeated efforts.
  • Users face frequent bug issues that lead to lost recordings and unnecessary repetition of work.
  • Users find compatibility issues with ClickLearn frustrating, especially with older versions and limited editing capabilities.
  • Users find ClickLearn's usability complex, particularly for non-recording tasks, which hampers their overall experience.
  • Users find the difficult learning experience with ClickLearn challenging, especially for advanced training requirements.

What Are Recent G2 Reviews of ClickLearn?

What Are G2 Users Discussing About ClickLearn?

Custify

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journeyā€”from seamless onboarding to proactive renewal and expansionā€”using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring youā€™re up and running in hoursā€”not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custifyā€™s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.

Average Rating: 4.7/5.0

Total Reviews: 524

How Do G2 Users Rate Custify?

  • User Segmentation: 6.7/10 (Category avg: 8.8/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Custify?

  • Seller: Custify
  • Year Founded: 2017
  • HQ Location: Bucharest, Romania
  • Twitter: @CustifySRL
    628 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    43 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 33% Medium

What Do G2 Reviewers Say About Custify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Custify, benefiting from intuitive features that streamline customer management.
  • Users value the responsive customer support of Custify, always available to provide assistance and guidance.
  • Users find Custify to be intuitive and easy to use, making it accessible for all departments and individuals.
  • Users value the versatile integration options of Custify, enhancing adaptability and collaboration across teams and tools.
  • Users value the robust automation features of Custify, streamlining tasks and enhancing customer success strategies.
Cons
  • Users note the missing features in Custify, highlighting issues with tracking, communication, and documentation.
  • Users find the email functionality lacking with limited reporting and improvement needed in tracking features.
  • Users find limited customization options frustrating, affecting their ability to tailor the interface to their needs.
  • Users note the steep learning curve for Custify, with setup and UI improvements often proving challenging.
  • Users find Custify to be not intuitive, struggling with an outdated UI and complex settings that hinder usability.

What Are Recent G2 Reviews of Custify?

What Are G2 Users Discussing About Custify?

Bento

Bento is the only Everboarding platform! With Bento, create workflows for all parts of your customer lifecycle from onboarding to upsells. Guidance can look like tooltips or tours or even full product dashboards, all built by Bento with minimal engineering effort. We have enabled our SaaS customers to double their activation, generate thousands in sales pipeline, and save hours a week all from strategically placed and tailored in-app guides.

Average Rating: 4.7/5.0

Total Reviews: 26

How Do G2 Users Rate Bento?

  • User Segmentation: 8.7/10 (Category avg: 8.8/10)
  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Text Bubble Walkthroughs: 9.5/10 (Category avg: 9.1/10)
  • Audio-visual Walkthroughs: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Bento?

  • Seller: Bento
  • HQ Location: San Francisco, US
  • LinkedInĀ® Page: www.linkedin.com
    4 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 54% Medium, 42% Small

What Are Recent G2 Reviews of Bento?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated April 9, 2026