G2

Debra M.

Founder & CEO

Small-Business (50 or fewer emp.)

5/31/2021

"Deep functionality for segmented In-App Help and Getting Started Onboarding Checklists"

5/5

What do you like best about Inline Manual?

Affordable pricing for deep functionality. I reviewed 31 products in a spreadsheet comparing pricing and features. I did a deep dive evaluation of about five. These products are so expensive for a small SaaS company like mine but Inline Manual is affordable while still enabling me to provide segmented tours, videos, interactive tutorials, announcements, and help articles inside our app... with our branding. We've moved all help content in-app with Inline Manual. I really like the ability to segment and tag users to move them through onboarding based upon their phase. We have created three Getting Started Checklist paths: Evaluator, New Firm Setup, New Firm Member for Existing Firm. They also have great support.

Here's a video showing our users around the content available: https://vimeo.com/556664637

If you'd like to see it in action you may sign up for a free trial: https://www.divorcehelp123.com/trial. If you do, please give your Firm Name as something obvious to let our team know that you aren't a real prospect. We'd appreciate your feedback to help us improve. Review collected by and hosted on G2.com.

What do you dislike about Inline Manual?

We've completed our first couple of releases with over 100 topics so we naturally have a list of feature requests. The top feature we are missing:

1. While we can use People Segmentation to determine whether a topic shows or not, we cannot use it to direct an Action for a Next Step or Topic. This means we have to duplicate and maintain several of the same topics for each of our onboarding paths.

That being said Inline Manual a small, scrappy team who have gone out of their way to help us build and release valuable and visually appealing content that align with our branding.

Overall we give Inline Manual the highest rating and recommend it. Their team is very motivated to provide a valuable service to their customers. Review collected by and hosted on G2.com.

What problems is Inline Manual solving and how is that benefiting you?

1. Trial users need to be shown around the solution in order to evaluate it. Live demos are costly for our small team, and many evaluators don't reach out for a live demo so they drop off without subscribing. We released only a couple of weeks ago but I already saw a new trial complete the whole Evaluator path through to subscribing without one touch from our staff.

2. New Firm Setup & starting to use it. Our solution is very sticky once they start using it, but getting them to start is a challenge. Their business is built upon billable hours so investing time to implement a new process is a challenge. Again, our staff is available to help, but most of our prospects want to get it done when they are ready rather than scheduling an appointment, and even after setup and training they might need a bit more hand-holding. We are still early in the launch of the In-App onboarding content to see the benefits, but the content is available and easy to access. Review collected by and hosted on G2.com.