HelpHero Reviews & Product Details

Very easy to implement onboarding tutorials, almost no technical skills needed. Windows can target CSS elements. Powerful funnel system. Cheapest solution of this kind I have found. Review collected by and hosted on G2.com.

Although it's still the cheapest solution I have found for this, it has doubled their fees since I started to use it.

Tours' window styling isn't the coolest, although you can use your own CSS styles to improve it. Review collected by and hosted on G2.com.

The tour designer is easy to use. I like that they continually add new features and quickly answer my questions. Theyve added awesome new features since we had signed up that made it even better than before Review collected by and hosted on G2.com.

I wish I could buy more products from this company. Like how Pendo has analytics and guides in one app, I wish I could use analytics with this product to get even more value in one package. Review collected by and hosted on G2.com.

Just how malleable the platform is. We have 3 unique service types, each with entirely different offerings. I can dial in and showcase service-specific features, both for onboarding and increasing engagement purposes. It is also supremely helpful in surfacing new features for our customers. The editor offers many options in terms of how you want to showcase or surface features (highlights, modals, toasters, hot spots etc). Setting up CSS classes to conform with unique service branding is really intuitive and straightforward. With the few funnel/logic issues we ran into, Jonas and the team were there to help guide us. Their customer service is truly second to none! Review collected by and hosted on G2.com.

Sometimes creating a funnel can be tricky but in the end we are always able to work it out. Review collected by and hosted on G2.com.

The customer support is excellent. We have specific requirements for styling to be in accordance with our branding, and on contact with the support team they've been able to solve to all of my requests. Given our relatively small usage at present, the pricing is quite reasonable, and the pricing tiers also appear reasonable at scale. Along with this, making tours is quite intuitive. Review collected by and hosted on G2.com.

There is a lack of documentation when it comes to specific styling information, however this hasn't been a problem after contacting support. That said, it would be preferable to have more complete documentation. Review collected by and hosted on G2.com.

It is pretty easy to learn how to use and saved us a ton of time compared to coding the walkthrough tutorials from scratch. Also, has great support. Review collected by and hosted on G2.com.

I liked everything about Helphero. UI could be refreshed a bit Review collected by and hosted on G2.com.

What first attracted me to HelpHero was their pricing. It's the only tool on the market that has reasonable, sane pricing for small business/budgets.

That said, I wouldn't have used it if it wasn't easy to set up and use. Integration only requires a couple lines of code. Building the product tours is incredibly easy, but it's got every feature I was looking for like checklists, multi-page tours, branching logic to show/hide steps of the tour. Very powerful. I could go on all day.

Finally, customer support is top notch! Review collected by and hosted on G2.com.

Nothing so far. It's exactly what I was looking for. Review collected by and hosted on G2.com.

-easy to install and use, was able to create a live tour on the first day

-our users have responded well to the tours and find them to be very helpful in the onboarding process

-HH support is responsive and very helpful

-robust API allows for custom data/event capture from our app to route HH tours based on certain user criteria

-new functionality (like the Checklist feature) is continually being released to enhance the overall offering

-price point is very reasonable Review collected by and hosted on G2.com.

-its a little heavy on custom CSS required for theme integration into our app Review collected by and hosted on G2.com.

I am the Product Experience Manager for a pretty complex product. I was expecting to spend a lot of time getting setup with HelpHero but it took me about 10% of the expected time to get things up and running. Whenever I hit stumbling blocks, the guys were on hand to help me out. It looks incredibly professional and is far more customisable than I expected. Review collected by and hosted on G2.com.

The stats on what your users are doing are quite limited and ultimately we're testing out a far more expensive tool to see whether it's worth it for us. Review collected by and hosted on G2.com.

Learning how to use HelpHero only took 2 minutes and within an hour I had created a very customized tour for our new users. We have a pretty complex application and better onboard became critical and HelpHero quickly helped us with that. I didn't need to depend on the engineering team and being that its no-code I can make rapid changes on the fly. It's truly awesome! Review collected by and hosted on G2.com.

Everything I was trying to do in HelpHero was possible and for my use case there was nothing to dislike. Review collected by and hosted on G2.com.

The fact that we don't need a developer to manage tours. once you implement the snippet of code, the easy to use Chrome Extension lets you build Tours with no need for additional coding. It lets you also manage different tours for different user types like clients vs managers. Review collected by and hosted on G2.com.

Nothing for now. Everything has been easy to use. Review collected by and hosted on G2.com.