--- title: HelpHero Reviews meta_title: 'HelpHero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how HelpHero works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 18 scale: '5' date_modified: '2026-06-15' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelpHero Reviews **Vendor:** HelpHero **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.9/5.0 **Total Reviews:** 18 ## About HelpHero HelpHero enables businesses to build interactive, easy to follow product tours that help engage users from day one, and speed up feature adoption quicker than ever. Creating tours is fast, easy and affordable. No coding, design experience or big budgets required. All plans include advanced features like custom CSS, audience targeting, multi-page tours and more. HelpHero is trusted by user-driven businesses worldwide, from startups to enterprises. Free 14-day trial available. For more information visit https://helphero.co ## HelpHero Reviews ### 1. Easy and fast way to implement onboarding for your apps **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel R. | Chief Operating Officer, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about HelpHero?** Very easy to implement onboarding tutorials, almost no technical skills needed. Windows can target CSS elements. Powerful funnel system. Cheapest solution of this kind I have found. **What do you dislike about HelpHero?** Although it's still the cheapest solution I have found for this, it has doubled their fees since I started to use it. Tours' window styling isn't the coolest, although you can use your own CSS styles to improve it. **What problems is HelpHero solving and how is that benefiting you?** Onboarding of new users and user guides for each section of our SaaS can be done and mantained by "non-programming people". Even the translators can do their work directly in HelpHero. ### 2. Awesome in app guides for the value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about HelpHero?** The tour designer is easy to use. I like that they continually add new features and quickly answer my questions. Theyve added awesome new features since we had signed up that made it even better than before **What do you dislike about HelpHero?** I wish I could buy more products from this company. Like how Pendo has analytics and guides in one app, I wish I could use analytics with this product to get even more value in one package. **What problems is HelpHero solving and how is that benefiting you?** We wanted to get more adoption and retention by showing in app guides. These can educate users how to use our app or tell them about a new feature. We could also create tests or survey ### 3. Really great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave S. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about HelpHero?** Just how malleable the platform is. We have 3 unique service types, each with entirely different offerings. I can dial in and showcase service-specific features, both for onboarding and increasing engagement purposes. It is also supremely helpful in surfacing new features for our customers. The editor offers many options in terms of how you want to showcase or surface features (highlights, modals, toasters, hot spots etc). Setting up CSS classes to conform with unique service branding is really intuitive and straightforward. With the few funnel/logic issues we ran into, Jonas and the team were there to help guide us. Their customer service is truly second to none! **What do you dislike about HelpHero?** Sometimes creating a funnel can be tricky but in the end we are always able to work it out. **What problems is HelpHero solving and how is that benefiting you?** HelpHero has helped us with onboarding new customers and increasing engagement. Considering that almost everything can be done through the editor, this allows us to be a lot more autonomous in any testing we wish to do, as we are no longer beholden to developer resources and bandwidth. I cannot express how valuable this is to an online subscription business. ### 4. Simple to use and integrate, plenty of options to make changes, very helpful support staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2020 **What do you like best about HelpHero?** The customer support is excellent. We have specific requirements for styling to be in accordance with our branding, and on contact with the support team they've been able to solve to all of my requests. Given our relatively small usage at present, the pricing is quite reasonable, and the pricing tiers also appear reasonable at scale. Along with this, making tours is quite intuitive. **What do you dislike about HelpHero?** There is a lack of documentation when it comes to specific styling information, however this hasn't been a problem after contacting support. That said, it would be preferable to have more complete documentation. **What problems is HelpHero solving and how is that benefiting you?** The main problems are effective onboarding, and completeness of onboarding materials being created without significant coding skill required. The main thing helphero does is to provide onboarding to users. We show a checklist of fairly basic tours with our main features, and we can see with the analytics that new users are consistently using them. ### 5. I had a really good experience with Helphero **Rating:** 5.0/5.0 stars **Reviewed by:** Janitha S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2020 **What do you like best about HelpHero?** It is pretty easy to learn how to use and saved us a ton of time compared to coding the walkthrough tutorials from scratch. Also, has great support. **What do you dislike about HelpHero?** I liked everything about Helphero. UI could be refreshed a bit **Recommendations to others considering HelpHero:** Highly recommend it. **What problems is HelpHero solving and how is that benefiting you?** Making support and tutorials much more interactive and reducing support tickets. Most users don't read the material ad videos we provide. ### 6. Very intuitive but with a ton of power under the hood! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris O. | Strategy and Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2020 **What do you like best about HelpHero?** What first attracted me to HelpHero was their pricing. It's the only tool on the market that has reasonable, sane pricing for small business/budgets. That said, I wouldn't have used it if it wasn't easy to set up and use. Integration only requires a couple lines of code. Building the product tours is incredibly easy, but it's got every feature I was looking for like checklists, multi-page tours, branching logic to show/hide steps of the tour. Very powerful. I could go on all day. Finally, customer support is top notch! **What do you dislike about HelpHero?** Nothing so far. It's exactly what I was looking for. **What problems is HelpHero solving and how is that benefiting you?** My app can be a bit overwhelming for non-technical users and HelpHero has allowed me to get them up and running with very minimal instruction. My tech support chats and emails have dropped to almost zero. ### 7. Simple, intuitive user onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Jack M. | Manager, Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2020 **What do you like best about HelpHero?** -easy to install and use, was able to create a live tour on the first day -our users have responded well to the tours and find them to be very helpful in the onboarding process -HH support is responsive and very helpful -robust API allows for custom data/event capture from our app to route HH tours based on certain user criteria -new functionality (like the Checklist feature) is continually being released to enhance the overall offering -price point is very reasonable **What do you dislike about HelpHero?** -its a little heavy on custom CSS required for theme integration into our app **Recommendations to others considering HelpHero:** If you are looking for a tour based training software, HelpHero offers a ton of value at the best price on the market. We reviewed/tested 7 different options before deciding on HelpHero and couldn't be happier with the choice. **What problems is HelpHero solving and how is that benefiting you?** Using HelpHero has significantly enhanced the experience of our new user onboarding process as well as streamlined the way in which we support customers using our application at all different engagement stages from brand new user to seasoned veteran. ### 8. Easy-to-use onboarding at a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about HelpHero?** I am the Product Experience Manager for a pretty complex product. I was expecting to spend a lot of time getting setup with HelpHero but it took me about 10% of the expected time to get things up and running. Whenever I hit stumbling blocks, the guys were on hand to help me out. It looks incredibly professional and is far more customisable than I expected. **What do you dislike about HelpHero?** The stats on what your users are doing are quite limited and ultimately we're testing out a far more expensive tool to see whether it's worth it for us. **What problems is HelpHero solving and how is that benefiting you?** It has handled the onboarding of new trial customers to my product for almost a year flawlessly. ### 9. Helps us train our new users with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Moe L. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2019 **What do you like best about HelpHero?** Learning how to use HelpHero only took 2 minutes and within an hour I had created a very customized tour for our new users. We have a pretty complex application and better onboard became critical and HelpHero quickly helped us with that. I didn't need to depend on the engineering team and being that its no-code I can make rapid changes on the fly. It's truly awesome! **What do you dislike about HelpHero?** Everything I was trying to do in HelpHero was possible and for my use case there was nothing to dislike. **Recommendations to others considering HelpHero:** If you're looking for a way to rapidly add a tour or checklist go with HelpHero. I've tried nearly all the other platforms and HelpHero was most powerful and easiest to use. **What problems is HelpHero solving and how is that benefiting you?** Our users were telling us that it's hard to know what to do once they sign up for our SaaS. We've added videos into our onboarding, but ultimately the only thing that actually seems to work is walk-throughs and tours. WIth HelpHero we built tours in minutes and will keep customizing the tours based on the powerful analytics provided by helphero. ### 10. Absolutely In Love with the Product. **Rating:** 5.0/5.0 stars **Reviewed by:** Alen M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about HelpHero?** The fact that we don't need a developer to manage tours. once you implement the snippet of code, the easy to use Chrome Extension lets you build Tours with no need for additional coding. It lets you also manage different tours for different user types like clients vs managers. **What do you dislike about HelpHero?** Nothing for now. Everything has been easy to use. **What problems is HelpHero solving and how is that benefiting you?** Creating a Guided Tour ### 11. Excellent, Customizable On Screen Tutorial Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about HelpHero?** It's easy to use and could be customized for all scenarios that we had during setup. Support is also excellent. Compared to the price of similar products, this software is the best value available. **What do you dislike about HelpHero?** Nothing so far. The app works as expected. **What problems is HelpHero solving and how is that benefiting you?** We have a relatively complex software product and HelpHero provides the needed guidance for new users to comfortably onboard, at scale. ### 12. HelpHero has absolutely helped our users onboard more easily. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | CEO, CTO, & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2019 **What do you like best about HelpHero?** - The tours are intuitive for users - Creating tours is fast and easy (way easier than other tour software I've used) - Integrates with Intercom - The support is usually quick with answers and is transparent about what's on the roadmap to add - Cost-effective solution It’s one of the most important software products we use. Highly, highly recommend. **What do you dislike about HelpHero?** There are some features that are not a part of it yet (like going backward in tours or jumping to previous steps) and the UI may not be quite as sleek as some of the high-end ones I've seen (but the "prettiest" ones have lacked the features we need that HelpHero has) **Recommendations to others considering HelpHero:** I rarely write reviews and this is my first review ever on G2, so for what it's worth, HelpHero that big of a help for us. If you're looking for tour software, HelpHero is absolutely the way to go **What problems is HelpHero solving and how is that benefiting you?** Our software is packed with a lot of features and elements, but getting set up is a crucial part and you never get to those features and elements if you don't finish setting up. HelpHero simplifies this and helps us set up and retain more users without doing it all manually. ### 13. Clean, clean, clean flowing tool that lets me put all my attention on crafting the user guide **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Senior Information Developer, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about HelpHero?** HelpHero offers the best-designed walkthrough creation experience among all the tools I've used. If you are building your company's guides, this means you are not siphoning off your attention to wrangling the guide builder itself. Instead, your effort goes to attuning to and supporting your enduser's experiences. **What do you dislike about HelpHero?** Many digital adoption platforms also offer analytics of more than guide/tour usage (uniformly at a much higher cost). We licensed one of those tools, but ended up hanging on to HelpHero because of its superior toolset for easily creating guides through our every-page-has-a-different-quirk ~20 years-old software. **Recommendations to others considering HelpHero:** Best designed guide-creation tool. **What problems is HelpHero solving and how is that benefiting you?** We are walking users through sometimes complex processes in our software, tying together far-flung pages years earlier than our UX teams might otherwise get an opportunity to improve those workflows. ### 14. Simple, easy to use with amazing support. **Rating:** 5.0/5.0 stars **Reviewed by:** Edward G. | Marketing Coordinator, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about HelpHero?** HelpHero is easy to install and even easier to use. Working in a live environment means I often need to make changes to my tours on the fly and it couldn't be easier with HelpHero. **What do you dislike about HelpHero?** You don't get many bells and whistles but the price is amazing for the product. **Recommendations to others considering HelpHero:** If you need a simple tour solution then HelpHero is quick, straight-forward and easy. **What problems is HelpHero solving and how is that benefiting you?** I have been able to greatly reduce friction when it comes to onboarding new students to our learning management system. ### 15. App is great, customer service even better **Rating:** 4.5/5.0 stars **Reviewed by:** Michael V. | VP, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about HelpHero?** Simple and easy to use, we had our first Tour up and published with a couple hours, and our first Checklist with a day. More than that, customers service is responsive, helpful and accommodating. **What do you dislike about HelpHero?** Nothing so far. All is working great for us. **What problems is HelpHero solving and how is that benefiting you?** Helping new customers jump right in and get their first "win", and helping existing users learn new components. ### 16. Customizable user onboarding at a fraction of the cost **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2019 **What do you like best about HelpHero?** Building efficient in-app onboarding guides; they launch new features regularly; they have great support **What do you dislike about HelpHero?** I can't figure out how to allow users t go to a previous stap in my dialogs, like a back button **Recommendations to others considering HelpHero:** Leverage the user identity properties to segment your user experience and get more control over who sees what at the right time. **What problems is HelpHero solving and how is that benefiting you?** I'm able to implement user onboarding, guided tours, product announcements etc in-app without using dev resources. ### 17. Every SaaS provider should use this for Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2019 **What do you like best about HelpHero?** Well considered, feature rich, flexible. Great way to increase conversion rates and push your customers through an on boarding. Intercom integration is a good touch. **What do you dislike about HelpHero?** Out of the box styling could be improved, although plenty of options to customise to your brand preferences. **Recommendations to others considering HelpHero:** Invest in your customer experience with HelpHero! **What problems is HelpHero solving and how is that benefiting you?** User onboarding and sales flow. ### 18. Great way to add to your app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2019 **What do you like best about HelpHero?** I love that I can add interactive parts of my app now! **What do you dislike about HelpHero?** I dislike that this sometimes makes my apps run slower. **Recommendations to others considering HelpHero:** I would use this program to build your app further **What problems is HelpHero solving and how is that benefiting you?** I am solving the problem of not having an interactive enough app. ## HelpHero Discussions - [What is HelpHero used for?](https://www.g2.com/discussions/what-is-helphero-used-for) - [View HelpHero pricing details and edition comparison](https://www.g2.com/products/helphero/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+22%3A28%3A17+-0500&secure%5Bsession_id%5D=caa8d314-bacd-41b6-9586-9aff22feeae8&secure%5Btoken%5D=6d217712a6b983ccd23e96e87a9fd9b7ddad90d43de5d2568c1f7df28cb1e071&format=llm_user) ## HelpHero Features **User Analysis** - Survey Implementation - Data Analysis **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top HelpHero Alternatives - [UserGuiding](https://www.g2.com/products/userguiding/reviews) - 4.7/5.0 (765 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (992 reviews)