CookieYes Reviews & Product Details

About the plugin itself: CookieYes is quite easy to set up so that colors and tone, i.e., CI, can be adapted to the website. Also, the cookie window is elegant on the frontend, and you can choose where it pops up on the page. Additionally, a cute cookie icon appears at the bottom left, allowing you to change your selection later if needed. About the support: Due to an error on my part, I had to contact CookieYes support. It was very easy to do, and the support responded within a few hours, very clearly and friendly. This allowed me to help myself out of my self-made problem. By the way, I use the free version. Review collected by and hosted on G2.com.

I have been using CookieYes since 2023 on a total of 3 websites and have had nothing to complain about so far. Everything is great! Review collected by and hosted on G2.com.

What I appreciate most about CookieYes is that it makes cookie consent management easier on our professional website and gives visitors greater control over their privacy preferences.

I also particularly value the quality of its customer support. When we encountered a technical issue that required several investigations, we received dedicated assistance focused on finding a solution.

Alessia Parker's professionalism, patience, and consistent follow-up made a significant difference to our experience. Review collected by and hosted on G2.com.

Some of the more technical features could be easier to understand for users without a web development background. In particular, clearer guidance on cookie scanning and troubleshooting would make the platform even more user-friendly.

Apart from that, CookieYes meets our needs well, and my overall experience has been positive. Review collected by and hosted on G2.com.

Data privacy is no joke, so having a secure, user-friendly cookie management platform at an affordable price really helps keep my mind at ease. Integrating the solution with our website was straightforward, and we haven’t run into any issues since.

CookieYes support is also genuinely excellent. When we needed access to our dashboard while our dashboard manager was away the support team responded promptly, helped us transfer ownership, and got everything sorted out quickly. Review collected by and hosted on G2.com.

Having a bit more flexibility in describing cookies to users would make the solution perfect even for a large enterprise. For example, it would help to have a field for adding each third party’s privacy policy and terms and conditions per cookie, and to let users give consent to individual cookies, not only groups. Review collected by and hosted on G2.com.

Excellent, very responsive customer service. I ran into an issue where my (free) account ended up being created twice—both in Shopify and on the CookieYes website—which was causing problems. When I reached out, Alex replied promptly and suggested a solution that resolved everything for me. I definitely recommend. Review collected by and hosted on G2.com.

It isn’t very clear which features are available through the Shopify app versus the website. I started with the Shopify app, but I didn’t see any mention of the cookie and privacy policy generator, for example. When I switched to the web version, I ran into a few issues, although customer service resolved them promptly. Overall, clearer onboarding steps in the Shopify app would make the setup process smoother. Review collected by and hosted on G2.com.

Some of the best customer support I've ever experienced! Extremely helpful team, easy to use platform, clear and simple steps to implement. A handy tool for testing integrations built in, and clear instructions for multiple platforms and consent setup types. Review collected by and hosted on G2.com.

Nothing CookieYes specific. Having to deal with Cookie consent setup is frustrating but of all the tools we've used, CookieYes is the one that makes the process the easiest. Review collected by and hosted on G2.com.

The user interface is very intuitive. The pricing was very reasonable for the features we receive. Support was very helpful both during our trial and after we signed on in production. We needed to find a path to compliance and found the built in tools to be extremely helpful and saved us weeks of work on our own. Review collected by and hosted on G2.com.

This was not a fault of cookieyes, but the initial integration was difficult because our hosting setup (for staging) was behind access rules and it took configuration to get us to correctly scan for cookies. It was a hurdle, but not something that is the fault of the program - just the overall process Review collected by and hosted on G2.com.

It was easy to navigate, and I was able to find resources that helped me try to solve my issue before I felt I needed to contact customer service. Review collected by and hosted on G2.com.

I haven’t had any issues that were caused by CookieYes itself. Review collected by and hosted on G2.com.

What I like best about CookieYes is the combination of a clean, user-friendly interface and outstanding customer support.

The dashboard is intuitive, making it easy to manage multiple websites, consent settings, and compliance requirements without a steep learning curve. Setup and ongoing maintenance are straightforward, which saves time and reduces complexity.

What truly stands out, however, is the support team. I recently encountered a billing issue involving multiple accounts, and the team took the time to thoroughly investigate the situation, review past communications, identify the root cause, and provide a fair resolution. Throughout the process, communication was professional, transparent, and responsive.

CookieYes delivers a strong balance of usability, reliability, and customer care. In my experience, that combination is rare and highly valuable.r dashboard, and great support – it just works. Review collected by and hosted on G2.com.

There is not much to dislike. If I had to point out one area for improvement, it would be account and subscription management for users who operate multiple websites or accounts.

In my case, having subscriptions associated with different email addresses made it somewhat difficult to immediately identify where certain charges originated. A more centralized overview of subscriptions and billing across related accounts would make account management even more transparent.

I eventually moved to another consent management platform, primarily because it aligned more closely with my specific Google Ads and Consent Mode requirements. However, this was based on my particular business needs rather than any dissatisfaction with CookieYes itself.

Overall, my experience with CookieYes was very positive, and the support team handled every question and issue professionally and efficiently. Review collected by and hosted on G2.com.

This was such an easy configuration and customizable solution for cookie consent/compliance!! The wizard-driven app is very user friendly and intuitive. The features and functionality cover all needs around cookie consent/compliance and the customer support is amazing!! Review collected by and hosted on G2.com.

Nothing! There isn't anything about this product that I dislike. Review collected by and hosted on G2.com.

Great customer service, easy to use and install product Review collected by and hosted on G2.com.

Wordpress plugin can be a bit glitchy at install time and I was double billed, but then refunded upon request. Review collected by and hosted on G2.com.